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IBM Sametime 9 Installation Woes and Proactive Repairs by Keith Brooks

Keith Brooks
Keith Brooks
Keith BrooksCEO of B2B Whisperer at B2B Whisperer

Session done for the New Way to Learn IBM Business Partner and IBM Internal training webinars.

IBM Sametime 9 Installation Woes and Proactive Repairs by Keith Brooks

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IBM Sametime 9 Installation
Woes and Proactive Repairs
Presented by:
Keith Brooks – IBM Champion
May 2, 2017
keith@vanessabrooks.com
Twitter/Skype: @lotusevangelist
Today’s Topics
1. Seek and You May Not Receive
2. During the Installation, You May…
3. Installation all finished? Well…
Seek and You May Not Receive
Even the best clients miss information
• Try to get a Visio or my ST spreadsheet filled out
• VMs? Firewall? Security? Ports? Logins? Access?
List of Ports for Everything
• SSL Certificates…and their passwords
• Server, Domain, Password Naming Conventions
• Meetings with Audio/Video?
• SIP?(SUTLite)
• Clustering?
Zero to Hero
• Is a treasure map, not a roadmap
• Good instructions but…
It has 68,638 VIEWS…There is Business out there!
IBM Sametime 9 Complete - Basic Features Installation - From Zero To Hero - For
Domino LDAP - Version 1.0
During the Installation you may…
Experience some of the following issues:
• One too many WAS Updates
• Installs fail for no reason
• Unable to login to the WAS Console
• Logging into the old ST environment via the Proxy
One Too Many WAS Updates
Sametime is REALLY finicky, if IBM did not say to
use something, DO NOT USE IT
Verify all patches and versions here (and check Fix Central):
IBM Sametime 9.0.1 Complete Part #s
Detailed System Requirements for IBM Sametime 9.0.1*
IBM Sametime 9.01. Documentation Wiki
* There is a Report Filter, you edit it to select all, to see the WAS updates

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IBM Sametime 9 Installation Woes and Proactive Repairs by Keith Brooks

  • 1. IBM Sametime 9 Installation Woes and Proactive Repairs Presented by: Keith Brooks – IBM Champion May 2, 2017 keith@vanessabrooks.com Twitter/Skype: @lotusevangelist
  • 2. Today’s Topics 1. Seek and You May Not Receive 2. During the Installation, You May… 3. Installation all finished? Well…
  • 3. Seek and You May Not Receive Even the best clients miss information • Try to get a Visio or my ST spreadsheet filled out • VMs? Firewall? Security? Ports? Logins? Access? List of Ports for Everything • SSL Certificates…and their passwords • Server, Domain, Password Naming Conventions • Meetings with Audio/Video? • SIP?(SUTLite) • Clustering?
  • 4. Zero to Hero • Is a treasure map, not a roadmap • Good instructions but… It has 68,638 VIEWS…There is Business out there! IBM Sametime 9 Complete - Basic Features Installation - From Zero To Hero - For Domino LDAP - Version 1.0
  • 5. During the Installation you may… Experience some of the following issues: • One too many WAS Updates • Installs fail for no reason • Unable to login to the WAS Console • Logging into the old ST environment via the Proxy
  • 6. One Too Many WAS Updates Sametime is REALLY finicky, if IBM did not say to use something, DO NOT USE IT Verify all patches and versions here (and check Fix Central): IBM Sametime 9.0.1 Complete Part #s Detailed System Requirements for IBM Sametime 9.0.1* IBM Sametime 9.01. Documentation Wiki * There is a Report Filter, you edit it to select all, to see the WAS updates
  • 7. Installs Fail For No Reason If when installing one of the applications through the Install Manager it hangs, check these items: 1) Shorten the length of the OS Install file system c:downloadssametime9communityserverinstallfile.exe to c:downloadsinstallfile.exe 2) Shorten the length of the installation directory c:program FilesIBMwebsphereappserverprofiles... to c:ibmwebsphereappserverprofiles....
  • 8. Unable to login to the WAS Console This WILL happen to you at some point, so try these… Unable to Login to WebSphere Console after enabling LDAP Security Disabling WebSphere administrative security when admin console is not accessible If your installation attempts of WAS failed, the ports will change for the Websphere Console. 1.Open WC_profiledir/logs/AboutThisProfile.txt 2.Look for lines similar to the following: Administrative console port: 9102 (Default is usually 9060) Administrative console secure port: 9104 (Default is usually 9043) Normal login is http://yourserver:9060/ibm/console
  • 9. Logging into the old ST environment via the Proxy Can give you a false sense of task completion. The proxy will look for ANY Sametime server out there, not just the new one, unless you have set the following items, after SSO is setup: Adjusting user connections to the Sametime Proxy Server Designating the Sametime Proxy Server to be used for awareness
  • 10. Clean Up Services only run when you login? Running Sametime components as Windows services Teach the Admins how to Start/Stop everything? Starting and stopping servers in a Sametime deployment Be VERY exact with syntax Java cares about WASproxy not wasproxy
  • 11. SSL Fun External facing ST environments should be using SSL! Wildcard SSLs are easier… if you can find the documentation. You will need to enable SSL for Domino and Websphere How do you do it? These 3 blogs will help from Ben, Gabriella, and Mats Be very careful to add the certs to the right places and in the right order
  • 12. Installation all Finished! Well…. Now comes the fun parts: • New Client Installations • Embedded, Stand Alone, and Devices • Latest Code at time of install • Client Reconfiguration • New server URL and/or logins • Plugins and Add-ons • Make sure everything is updated • Need more Emoticons for ST? Thank Robert here • OS Issues • Windows 10 is not quite like Windows 7 • Mac and Linux clients also have updates so plan and test
  • 13. System Requirements IBM Sametime 9.0.1 Complete Part #s Detailed System Requirements for IBM Sametime 9.0.1 IBM Sametime 9.01. Documentation Wiki Ports List of Ports for Everything Sametime Installation http://blog.vanessabrooks.com/2013/10/ibm-sametime-9-installation-spreadsheet.html IBM Sametime 9 Complete - Basic Features Installation - From Zero To Hero - For Domino LDAP - Version 1.0 Sametime Emoticons http://blog.robertfarstad.com/2016/11/ibm-sametime-emoticons-free-of-charge.html Start/Stop Services and Servers Starting and stopping servers in a Sametime deployment Running Sametime components as Windows services All The Links You Need, Part 1 Join the IBM Sametime Community Skype Chat: https://join.skype.com/ibhEi37xgThM
  • 14. WAS Login Issues Unable to Login to WebSphere Console after enabling LDAP Security Disabling WebSphere administrative security when admin console is not accessible Proxy Logins Adjusting user connections to the Sametime Proxy Server Designating the Sametime Proxy Server to be used for awareness SSL IBM Wiki - https://www.ibm.com/support/knowledgecenter/SSKTXQ_9.0.1/admin/secure/security_ssl_receive_cert.html Ben Williams - https://collaborationben.com/2016/10/13/ssl-certificates-and-tlsv1-2-for-sametime-but-also-valid-for-websphere/ Gabriella Davis – https://turtleblog.info/2015/06/22/creating-sha-2-4096-ssl-certificates-for-domino/ Mats Ekman – http://www.infoware.eu/revisit-wildcard-ssl-certificate-from-p12pfx-file-into-domino SyncNode Command for WAS https://www.ibm.com/support/knowledgecenter/SSBN76_7.0.0/com.ibm.btools.help.monitor.sec.doc/sec/sec_startnodeagent.html All The Links You Need, Part 2