Call Center Training guide -CCA

1. AMERICAN
CULTURE AND
GEOGRAPHY
BY KAT

2. American Culture and Geography
 References:
 International Call Center Proficiency Training
Courses: Customer Service. Students Manual.
Call Center Academy. Cebu City.
 Dictionary at Google search. Available Online
https://www. Google.com/search.
Retrieved [ March 8, 2019]

3. American Culture and Geography
 American Proverbs
 Laugh and the whole world laughs with you,
cry and you cry alone.
 Two’s a company, three’s a crowd.
 A penny saved is a penny earned.
 Better to be safe than sorry.
 You have nothing to fear but fear itself.

4. American Culture and Geography
 American Proverbs
 If you can’t stand the heat, get out of the kitchen.
 I think, therefore I am.
 Early to bed and early to rise makes a man
healthy, wealthy and wise.
 A journey of a thousand miles begins with a
single step.

5. American Culture and Geography
 Americanisms
 call the shots – to be in control
 chicken – usually a crowd
 clown around – to fool around, be silly
 cry over spilled milk – to worry about
something that really doesn’t matter
 down in the dumps – to be sad and gloomy

6. American Culture and Geography
 Americanisms
 dead to the world – to be fast asleep
 spaced cut – to be deep in thought
 eager beaver – someone who is eager to
work
 all thumbs – clumsy
 flat broke – to have no money

7. American Culture and Geography
 Americanisms
 skate on thin ice – to be in a very delicate or
touchy situation
 straight from the horse mouth – directly from
the source
 take off – to leave
 abreast of the times – knowing the latest
things which are being done

8. American Culture and Geography
 US States
1. Alabama 7. Connecticut
2. Alaska 8. Delaware
3. Arizona 9. Florida
4. Arkansas 10. Georgia
5. California 11. Hawaii
6. Colorado 12. Idaho

9. American Culture and Geography
 US States
13. Illinois 19. Maine
14. Indiana 20. Maryland
15. Iowa 21. Massachusetts
16. Kansas 22. Michigan
17. Kentucky 23. Minnesota
18. Louisiana 24. Mississippi

10. American Culture and Geography
 US States
25. Missouri 31. New Mexico
26. Montana 32. New York
27. Nebraska 33. North Carolina
28. Nevada 34. North Dakota
29. New Hampshire 35. Ohio
30. New Jersey 36. Oklahoma

11. American Culture and Geography
 US States
37. Oregon 44. Utah
38. Pennsylvania 45. Vermont
39. Rhode Island 46. Virginia
40. South Carolina 47. Washington
41. South Dakota 48. West Virginia
42. Tennessee 49. Wisconsin
43. Texas 50. Wyoming

12. American Culture and Geography
 Some US Symbols
 The American flag – there are 13 red and white
stripes to symbolize the first 13 colonies of the United
States and the 50 stars represent the 50 states.
 The Liberty Bell – a chime that changed the world
when it rang out from the tower of the Independence
Hall.
 The Bald Eagle – the bald eagle was chosen as the
emblem of the United States of America
 The Statue of Liberty – the symbol of liberty and
freedom for the Americans

13. American Culture and Geography
 Who are the American Customer?
 He/she is the business that is needed to support a
growing business or company.
 He/she has the money and is willing to spend it.
 He/she is the reason for boosts in economy all
over the world.

14. American Culture and Geography
 What does an American customer
expect from you?
 Customers expect solid information.
 Customers expect options.
 Customers expect single source service.
 Customers expect superior communication.
 Customers expect consulting.
 Customers expect a seamless relationship.

15. American Culture and Geography
 Exercise
1. Helen knew what the latest fads in shows were because
she always kept __________.
a. in tune with the times
b. Abreast of the times
c. in sync with the times
2. Henry is so annoying he makes my ___________.
a. blood freeze
b. blood ooze
c. blood boil

16. American Culture and Geography
 Exercise
3. According to mom, going out at this time of the night is
_________________ .
a. in the question
b. questionable
c. out of the question
4. I know it’s been a long time since we fought, so why don’t we
let __________.
a. begones be begones
b. bygones be bygones
c. it be

17. American Culture and Geography
 Exercise
5. Jessie has been working late, he’s home in bed and
___________ .
a. dead
b. dead in bed
c. Dead to the world
6. It’s got to be the truth, it came from __________.
a. the cow’s mouth
b. The cat’s mouth
c. the horse’s mouth

18. American Culture and Geography
 Exercise
7. This place is so crowded, there’s not enough ______
to move.
a. knee room
b. head room
c. elbow room
8. __________, all this hard work is going to pay off.
a. in the long jump
b. in the long run
c. After all

19. American Culture and Geography
 Exercise
9. Penny didn’t have to get all excited, but she tends to
make __________ .
a. mountains of ant hills
b. hills out of molehills
c. mountains out of molehills
10. Life’s not always gloomy, there’s always a _______ to
every cloud.
a. golden edge
b. raindrop
c. silver lining

20. THANK YOU!!!