4. What is Business Letters?
O The business letter is the basic means of
communication between two companies.
O Most business letters have a formal tone.
5. Purpose
O You will write business letters to inform
readers of specific information.
O However, you might also write a business
letter to persuade others to take action.
O Business letters even function
as advertisements.
6. Types of Business Letters
1. Letter of Transmittal
2. Letter of Thanking
3. Letter of Complaint
4. Response to a Letter of Complaint
5. Letter of Request
6. Response to a Letter of Request
7. The Main Components of a
Business Letter
O Date : current date written out as month, day,
and complete year
O Inside Address: name and address of the
business to whom you are writing
O Salutation: you use the same name you
used in the Inside Address – using Dear
Mr./Mrs./Ms./Miss
O Body: message of the letter
O Complimentary Closing: letter’s goodbye –
using phrases such as Yours truly and yours
Sincerely
O Signature: writer's handwritten signature
O Writer’s Identification: writer’s typed name
and address
8.
9.
10. Basic Letter Formats
O There are two common formats for
the business letter:
1. Full-block form.
2. Semi-blocked form.
11. Full-block form:
O Full block form– date ,inside address,
Body, complimentary closing and
signature begin at left hand margin.
O open punctuation is used in this form.
13. Semi-block format
O Semi-block form - date , inside address
, complimentary closing and all body
paragraphs indented of five spaces.
O Close punctuation is used in this form.
15. Punctuation styles
There are two types of letter punctuation
that are acceptable in business:
1. Close punctuation
2. Open punctuation
16. Close punctuation
O Close punctuation – there will be a
colon (:) or comma (,) with heading ,
Date , salutation , inside address and
complimentary closing is used.
17. Open punctuation
O Open punctuation – there will be NO
punctuation after the heading , Date ,
salutation , inside address and
complimentary closing .
18. The Seven C’s of Business
Letter Writing
1. Clear
2. Concise
3. Correct
4. Courteous
5. Conversational
6. Convincing
7. Complete
