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By Abby Shrimpton, Adam Nicholson,
Felicity Harvey, Jamie Campbell & Julian
Strong
Conflict defined

 ‘Conflict resolution begins without that mutual
confidence, as the parties have interests that
inevitably conflict and they are not likely to trust
each other fully’(Torrington et al, 2011).
 Destructive Conflict – Distraction from achievements
 Constructive Conflict – Creates improvements and
innovation (Katz, 2000)
Conflict Models

Albright (2001)
Workplace Conflict

Robbins & Judge’s
(2007) Conflict
process
Identified Conflict areas

Competitors

Managers &
Employees

Suppliers

Customers

Conflict Resolution

1) Stay Calm

2) Listen to understand

3) Accentuate the Positive

4) State your case tactfully
Cont.

5) Avoid the blame game

When I grow up
I want to be…

6) Focus on the future

9) Celebrate Agreement

7) Link offers

8) Be confident
Personal Experiences and
Literature



 ‘‘My placement provided opportunities for me to learn and improve the vital
personal skills expected by potential employers through the situations and
problems that I experienced’’ – Jamie
 ‘‘My placement has opened my eyes to which industry is for me’’ - Julian
 ‘‘My placement allowed me to develop and grow as a person, I’ve become more
confident in myself and my work and have realised the importance of remaining
calm in stressful situations’’ – Felicity
 ‘‘Allowed me to develop my working attitude and personal development in
terms of confidence, independence and growth as a person’’ – Adam
 ‘’My placement enabled me to see how academic theories relate to the practice in
a business environment. Also, I have gained many skills and developed many
personal attributes e.g. communicating, organisation & confidence’ - Abby
Conclusion


Abby

 ‘’Over half of graduate recruiters stated that it was either
not very likely or not at all likely that a graduate who’d
had no previous work experience, would be successful
during their selection process and be made a job offer’’
(High Fliers Research report, 2013)

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LSM305 - Conflict Resolution

  • 1. By Abby Shrimpton, Adam Nicholson, Felicity Harvey, Jamie Campbell & Julian Strong
  • 2. Conflict defined   ‘Conflict resolution begins without that mutual confidence, as the parties have interests that inevitably conflict and they are not likely to trust each other fully’(Torrington et al, 2011).  Destructive Conflict – Distraction from achievements  Constructive Conflict – Creates improvements and innovation (Katz, 2000)
  • 3. Conflict Models  Albright (2001) Workplace Conflict Robbins & Judge’s (2007) Conflict process
  • 4. Identified Conflict areas  Competitors Managers & Employees Suppliers Customers
  • 5.
  • 6. Conflict Resolution  1) Stay Calm 2) Listen to understand 3) Accentuate the Positive 4) State your case tactfully
  • 7. Cont.  5) Avoid the blame game When I grow up I want to be… 6) Focus on the future 9) Celebrate Agreement 7) Link offers 8) Be confident
  • 8. Personal Experiences and Literature   ‘‘My placement provided opportunities for me to learn and improve the vital personal skills expected by potential employers through the situations and problems that I experienced’’ – Jamie  ‘‘My placement has opened my eyes to which industry is for me’’ - Julian  ‘‘My placement allowed me to develop and grow as a person, I’ve become more confident in myself and my work and have realised the importance of remaining calm in stressful situations’’ – Felicity  ‘‘Allowed me to develop my working attitude and personal development in terms of confidence, independence and growth as a person’’ – Adam  ‘’My placement enabled me to see how academic theories relate to the practice in a business environment. Also, I have gained many skills and developed many personal attributes e.g. communicating, organisation & confidence’ - Abby
  • 9. Conclusion  Abby  ‘’Over half of graduate recruiters stated that it was either not very likely or not at all likely that a graduate who’d had no previous work experience, would be successful during their selection process and be made a job offer’’ (High Fliers Research report, 2013)