buroserv suite of telco services

2. Businesses are exploring the world of VoIP, trying to understand how it works, what quality can be expected, what benefits are brought, what risks are faced and how to easily deploy a business grade IP Telephony solution In Australia, many businesses are aware of the potential cost savings and added benefits including future proofing of their business as the deployment of business grade broadband services increases Experience in other parts of the world has taught us that business grade IP Telephony is achievable when deployed and managed through a quality single Tier1 carrier network and when delivered via end user hardware that is capable of QoS and prioritisation. The solution that buroserv offers provides users with the peace of mind, cost benefits and an enhanced feature set at a very competitive price buroVoice IP Telephony

3. buroVoice IP Telephony Service Platform The buroVoice Service Platform defines the common functionality and features for all buroVoice IP Telephony services. The Platform is deployed by our Carrier of choice and managed on their infrastructure to provide IP Telephony services. The service provides basic and enhanced telephony functionality, call routing and call features on the network. There is a network of gateways in several major states across Australia and interconnect relationships with multiple Tier1 telecommunications carriers in Australia are in place to offer IP Telephony services Outgoing Call Termination buroVoice IP Telephony outgoing call termination allows calls that have originated from the end user to be terminated by our platform, on either the fixed PSTN or mobile network or to another buroVoice subscriber. The End User originates the call (‘A’ party) and our service terminates all outgoing calls to the called party (‘B’ party) Incoming Call Origination buroVoice IP Telephony call origination allows incoming calls originated from the fixed or mobile network to be terminated by our network to the buroVoice end user. Incoming call origination requires that the end user is allocated by us a buroVoice IP Telephony number. LNP is also supported for number transferring to allocated geographical zones

4. buroVoice Virtual PBX The buroVoice VPBX is a hosted IP-PBX that provides a business telephone solution suitable for SOHO, SME and Enterprise customers buroVoice VPBX allows a fully functional IP-PBX to be deployed quickly over broadband connections, without the need to purchase in-house PABX systems or software buroVoice VPBX provides a scalable and flexible solution, removing the initial capital investment, and ongoing maintenance and support cost associated with traditional Customer Premises PABX systems

8. Do not disturb

9. Call back, redial and missed calls available

10. Call Parking

11. Conference facilities (Phone Based)

13. Extension based dialing

14. Choice of Codec (G711 or G729)

16. Direct In-dial and LNP support

17. 4,8,16, 32, 64, 100, 200 and 200+ extension options

18. Integrated with Buroserv Carrier Grade IP Telephony Platform provided by Nextep

19. Supports Buroserv Office(single line) and Enterprise(multi-line) trunk services

21. buroVoice Inbound buroVoice Inbound is a highly flexible inbound advanced calling service and is available from anywhere in Australia. 13, 1300 and 1800 numbers are offered to business customers or end customers that want to employ an easy to remember number for their own customers and prospects on a national scale. Calls can be made by the public to buroVoice Inbound services from anywhere in Australia from a mobile or fixed line phone and can be terminated at the end customer-nominated sites anywhere in Australia or overseas. buroVoice Inbound improves productivity and responsiveness with call routing. A Customer can redirect inbound calls to their nominated offices. This allows them to better handle call volumes and to free their staff for other activities. buroVoice Inbound Calls can be routed many different ways including state based routing, exchange based routing, Mobile Location Identifier (MoLI) routing, post code routing, selected caller routing, charge zone routing and call splaying,

22. buroVoice Inbound Customised Call Barring allows calls from certain numbers to be blocked. For example, calls from mobiles, selected callers or certain calling areas When coupled with buroIntelligence’s enhanced reporting functionality, ad hoc and recurring reports can be generated to meet a customer’s call , cost and marketing management requirements buroVoiceInbound’s flexible call distribution allows customers to distribute calls across multiple answer points Using buroVoice Inbound can present Customers with the following value Proposition: • Make it inexpensive for a prospect or customer to call • Encourage a Customer’s prospects and clients to call the business. 13, 1300 and 1800 numbers are easy to remember and accessible from anywhere in Australia. • Improve productivity and responsiveness with call routing. A Customer can redirect inbound calls to their nominated offices. • Increase market reach and save on advertising complexity and costs by standardising the message across geographic areas. One number, multiple markets.

24. State Based Routing (8 zones)

25. Mobile Location Identifier (MoLI) Routing (203 zones)

26. Charge District Routing (206 zones)

27. Standard Zone Unit Routing (2,099 zones)

28. Exchange Service Area Routing (4,965 zones)

29. Postcode Routing (2,593 zones)

30. Call Splaying

31. Call Overflow

32. Time of Day Routing

33. Day of Week Routing

34. Day of Year Routing

35. Selected Caller RoutingA call routing plan may combine 2 or more call distribution methods to achieve the customers desired outcome. Changes to answer points can generally be made on line.

36. buroVoice Mobile Advantage The buroVoiceMobile Advantage Program is a partnering arrangement buroserv has with a national mobile carrier that deals with two key issues: It allows end users to work with one company when discussing, establishing and supporting their IT&T needs It allows solution providers to make sure they are seen as the one stop shop for their client Specifically this program allows partners to offer a complete end to end solution without the partner needing to invest in handset subsidies to support sales with rate plans, end-user support, billing infrastructure to support mobile services.

38. Pricing

39. Customer presentations

40. Plan optimisation

41. Service provisioning and bill establishmentCommissions will be simple to understand, per connection on voice services and Mobile Broadband data services. Commissions will be paid by buroserv, and can be taken as a payment or as a credit on your buroserv account. Exclusive group: This program is limited to medium to large size customer segments that buroserv Service Providers address . The partnering arrangement buroserv has in place with the carrier is for selected parties that specialize in focusing on the mid-market users and provide specific expertise.

42. buroVoice Conference buroVoice Conference is an on-demand audio conferencing service available 24 hours, 7 days a week specially designed for frequent, regular or last minute meetings. Our conferencing service offers an unparallel level of service and professionalism. You can start your conference at anytime, enabling you to communicate remotely to a large number of participants regardless of their location buroVoice Conference offers traditional features of an audio conference service, with the added flexibility of customisation. buroVoice Conference can provide you with tailored welcome messages, branded web access, local Access numbers, web console controls and many more, to help personalise the service to best fit your business requirements

44. Informal meetings

45. Project development updates

46. In-house meetings

47. Summits

49. Instant access

50. 24/7/365 communication

51. Local Customer Service, Operator assistance

52. Cost and time savings

53. Customise welcome messages or hold music to suit your requirements

54. Provide flexible access with local and toll free Access numbers

55. Includes international toll free access capability

56. Provide secure PIN Codes to each individual for limited access.

57. buroStream Fixed Wireless Broadband Flexibility Security Scalability Reliability Speed Lower contention Fixed Wireless can be used to support Internet access and VoIP, both for thebusiness and the Enterprise markets The very high maximum throughput(speed), as well as the symmetric capacity and the capability to cover largedistances, make this technology ideallysuited to businesses wanting to upgradefrom legacy broadband systems to faster solutions Fixed wireless data encryption alsooffers excellent link security to protectagainst undesired interception and manipulation of sensitive traffic. Fixed wireless also offers a high degree ofscalability made prioritise voice possible by the QoS, which is used to (telephony among branches, VPN, data financial transactions, email, Internet, and Intranet) and video (surveillance, CCTV) traffic

58. Whenever your business is ready to: Experience super fast symmetrical speeds up to 100 times faster than ADSL Increase or decrease Broadband bandwidth with a simple phone call. Upgrade your business to new technology applications such as VoIP, video streaming, or PC videoconferencing that require more Broadband bandwidth Need to move premises and take your connection with you (mobility). Connect multiple offices quickly and cost effectively (private networking) Take advantage of the most cost effective Broadband network in the country Talk to us! Security State-of-the-art network authentication and encryption ensures superior data integrity. Low Contention Contention ratios available from 1:1 for the most demanding enterprise applications. Scalability Future-proof with no limits on upgrade path. Increase bandwidth with a simple phone call. Reliability Industry leading Service Level Agreement (SLA)guarantees throughput, latency and uptime. Speed Exceptionally fast provisioning times ofservices.Carrier grade infrastructureprovides fibre speeds wirelessly, without the fibre, for the fastest connections at significant savings. Flexibility Total end-to-end network control and ownership ensures comprehensive autonomy, complete accountability and an unrivalled response time.

59. buroStream Mid Band Ethernet Flexibility Cost Effective Choice Powerful Simplicity MBE is a high speed, fast throughput, synchronous, guaranteed performance, access secure internet solution with uplink and downlink speeds up to 40Mbps, that can adapt to changing requirements. 'Plug and play' - Ethernet technology Simple, cost effective access to over 580,000 businesses in Australia Running over a Tier1 carrier grade MPLS network with enhanced VLAN management to ensure privacy and security, VPN and Remote access, supported with 24/7/365 proactive monitoring The simplicity of Mid Band Ethernet reduces support costs Simple, cost effective pricing, full duplex, plain English service levels

60. Mid Band Ethernet: Mid Band Ethernet ( MBE) is used to deliver Ethernet to businesses utilising existing copper infrastructure through over 100 exchanges, providing coverage to over 500,000 businesses nationally MBE provides high speed synchronous business grade internet access at very compelling prices Significant Advantages over SHDSL :

61. buroBill Infonova The Telco industry is changing rapidly with new revenue models being invented and delivered by dot.com type companies. In addition there are other multiple overlapping factors that are dramatically impacting the Telco business: deregulation, competition, margin erosion, network services commoditization and particularly IP convergence which is resulting in the fundamental question as to whether the traditional Telco business model is approaching 'end of life'. To stay ahead in today's volatile market Telco's will have to transform and operate both Telco 1.0 and Telco 2.0 (two sided) business models and eventually to the Industry 2.0 model buroBillinfonova’s Next Generation BSS/OSS platform is specifically designed to support Telco 1.0 and Telco 2.0 business models: triple & quad play bundling, white labelling, rich wholesale products and innovative partner models. At the same time, Infonova’s platform helps to optimize existing business models and allows flexible interchange between ‘legacy’ and ‘next gen”

63. Product Management

64. Customer Management

65. Order Management

68. Campaign Management

69. Event based Marketing

70. Cross Sell/Up Sell

71. Business Profitability

72. Customer Management

73. Customer Segmentation

76. Product Management

77. Customer Management

78. Order Management

79. Billing