The document outlines an integrated pest management (IMP) program for controlling scale insects at an ornamental horticulture and landscaping unit. It discusses inspecting and identifying scale insects, monitoring their populations, and implementing control methods like cultural practices, biological control using natural enemies, and chemical control using contact insecticides if needed. The program emphasizes prevention, elimination and eradication of pests through cultural, biological and chemical means while considering worker safety and conserving natural enemies.