These are my slides from the recent UCISA 16 University Showcase sessions

1. Chaos…yes but/or/and …..enabling
Jim Nottingham
Chief Information Officer
University of the Arts London

2. About me..18 months in post

3. What is UAL?
The University of Arts London is;
Camberwell College of Arts
Central St Martins
Chelsea College of Arts
London College of Communication
London College of Fashion
Wimbledon College of Arts
19k Undergrad (approx. 9k International)
3K Postgrad/Doctoral
25k Short courses
14 sites across London
£500m investment in 2 new sites reducing total sites to 9 for 2020/21
Turn Over 14/15 Circa £260m
Alumni…
Anthony Caro, Pierce Brosnan, Jeff Beck, Jimmy Choo, Jarvis Cocker Terrence Conran, Anne-Marie Duff, Simon Callow, Sir James Dyson, Ralph
Fiennes, Lucian Freud, Gilbert & George, Anthony Gormley, Maggi Hambling, John Hurt, Anish Kapor, Peter Kindersley, Mike Leigh, Stella McCartney,
Alexander McQueen, Katherine Hamnet, Paul Bettany, John Simm, Rebekah Brooks, Rankin, Raymond Briggs, Steve McQueen, Henry Moore, Julian
Opie, Alan Rickman, Joe Strummer, Palmona Faith, M.I.A, Tim Roth, John Berger, Howard Hodgkin, Richard Long, Quentin Blake, Dirk Bogard. Leonora
Carrington, David Hockney, Tony Cragg, Charles Saatchi, Ralph Steadman…..etc.....
The creative economy is the UK’s second largest industry producing £90+ Billion per year

4. Strategic View
“UAL is currently educating students in the use of digital as a normal part of their
approach to art, design, communication and the creative life. This has nothing to do
with the now-discredited idea of digital natives. It has everything to do with the power
of well-directed education.”
“I don’t wish to paint an unrealistic picture of UAL’s achievements in this area. There is of
course still a cultural gap in some areas. Some people – and yes, disciplines – have yet to
understand the relevance of digital technology. Some portfolios are less adapted to digital.
We know we have more to do in these areas.”
Become a digital organisation able to efficiently provide the best digital education
To build the best digital context for creative education
Make UAL world class digitally
A Vision for the Digital at UAL; Ben Terrett, Governor led Digital Review 2016

5. Strategic View Digital

6. Strategic View Digital
Education leads technology
Digital is course + college agnostic
We work in an agile way
We are open by default
Mobile first

7. Strategic View Digital T&L

8. How does this relate to UAL IT?

9. UAL Digital Interdependencies

10. Changing Times for IT @UAL; Guiding our Teams
• Technology
• Isolated
IT Craft
• Process
• Services
IT
Industrialisation
• Digital
Leadership
• Digital
Innovation
Digitalisation
2014/15 2015/17 2017/19

11. Transformative Education for a Creative World 2015-20
Transformative
Education
World leading
Research and
Enterprise
Communication
and
Collaboration
Building an
Inspirational
Environment
• support and enable Learning & Teaching
• commonality of the discipline of purpose within the Colleges
• gain the trust of our end users.
• deliver an excellent technical infrastructure
• deliver key university wide programmes
• provide a secure environment
• offer high levels of IT availability
• fully support innovation
• be fast followers
• high levels of transparency
• honest about our ability to deliver programs
• explore opportunities to extend and enhance our community
Progress
Progress
Progress
Progress

12. University IT Strategy Headlines
• The basics just work.
• Technology enhances teaching.
• Digital first for all support services.
• Collegial partnership.
• Deliberate and major change in the way in which the digital needs to be fully
embedded in all aspects of the University.
• Our Students and Staff need to encounter the digital environment as one in which
creativity and the application of technology in support of key processes is a neutral
area.
• Developing a management structure to encourage innovative technology that
positively influences pedagogy.

13. 15/16 Departmental Objectives
1. Extending our levels of support for students and staff
2. Commitment to service improvement
3. Developing a consistent UAL approach to digital services
4. Full support of current programmes and projects
5. Smooth transition of projects to BAU
6. Improve internal communications in IT

14. Top Level Estimated Costs 2015-2020
• Stabilisation & Simplification of IT Infrastructure Project 2015-2020
Totals (Estimated 2015-2020)
• £6 million
• University Portfolio Programmes & Projects 2015-2020
Totals (Estimated 2015-2020)
• £6.7 million 2015/16 (NGSS, Device Refresh, Information Management, Online Experience, People
Directory, AV Refresh)
• £5 million 2016/17 (NGSS, Online Experience, AV Refresh)
• £9 million 2017/18 to 2019/20 NGSS, Online Experience, Relationship Management
Totals (Estimated 2015-2020)
• £27 million (All Programmes)
• £36 million (Operational costs)
• IT staffing & Operational Costs 2015-2020
Totals (Estimated 2015-2020)
• £36 Million

15. Some Stats
• 4,500 managed Macs.
• 3,500 managed PC’s.
• Approx. 800 servers that we know about.
• Approx. 600 software’s that we know about.
• No clear figures on unmanaged Macs & PC’s
• A user community of 50,000.
• Switchboard Approx. 4,000 average rising to 6,000 a month at peak times.
• Helpdesk Approx. 7,000 a month.
• 60:40 student staff spilt.
• Account resets number 1….
• Student mobility trend across the Colleges is increasing.
• 5% increase on last year, 4% year before (students)
• 83% 1st time fix rate.
• NorMan Helpdesk …average 100 a month.
• Student Gender balance approx. 70:30
• Last month 70+ copyright infringement notices, trend is upwards.
• Reason to believe this number is closer to 200 a day
• Approx. 250,000 spam emails a day or over 91 million a year.
• 2 medium risk malware outbreaks a week.
• 2 outbreaks of Crypto-locker (ransom) a month.
• Uptime of key services over last 6 months is 99.7 (target 99.9)
• Carrying an estimated under licence liability of Approx. £250,000

16. UAL IT Key Areas of Responsibility
University IT Including all IT
Programs
110+ IT Staff
Op Ex 15/16 £6.5
Cap Ex 15/16 £6.7
Info Sec
Data
Centers
TLE
servers
All Macs
4500
All PC’s
3000 Infrastructure
Major IT
Related
Programmes
Wi-Fi
IT
helpdesk
Key
Projects
Identity
Printing
All
software
Desktop
Support
Application
Support
Mobile
Devices
(all)
Telephony
Client
Config
Web
Tech
Support
Intranet
Business
Services
£500m
New
Builds
Systems
Architecture
Asset
Management
Business
Analysts
Switchboard
TLE
Dev’s
Discrete
Projects
Policies

17. UAL IT Structure
Exec Board
University IT
Including all IT
Programs
110+ IT Staff. Part
of SD
Libraries
Strategic Development Academic Development
TLE
Finance
RegistryHR
HTR’S
x 4
100+ IT
Staff
DOCA’S
x 4
Trustee’s
CEA AD
4 Main Colleges: LCF, LCC,CCW, CSM 14 sites
College
PvC’s x
4

18. Building Key Spheres of Influence
Exec Board
University IT (no
formal Committee
Structure)
Libraries
‘My’
Governors
Strategic Development Academic Development
TLE
Finance
Registry HR
Deans
Forum
IT CaP
Higher
Value
Lower
Value
HTR’S
DOCA’S
Trustee’s

19. Agile Working

20. Achievements End Users

21. Achievements End Users

22. Achievements Major Projects & Programs
1Gbps
100Mbps
10Gbps 10Gbps
1Gbps
100Mbps
10Mbps
100Mbps
10Mbps
100Mbps
10Mbps
100Mbps
10Mbps
100Mbps
10Mbps
1Gbps
100Mbps
100Mbps
10Mbps
100Mbps
10Mbps
1Gbps
100Mbps
1Gbps
100Mbps
100Mbps
10Mbps
100Mbps
10Mbps
Lime Grove
Merton Hall
Road
John Princes
Street
Wilson Road Richbell Place
Kings CrossMare Street Golden Lane Curtain Road Archway Byam Shaw Studio
High Holborn
Internet
via Janet
10Gbps KEY:
Large site
Small site
Resilient Managed
WAN Connection
JANET (BGP)
Internet Circuit
Datacentre
Millbank
Elephant &
Castle
Infinity
Datacentre
MANAGED
WAN
10Gbps
10Gbps
Peckham
Road
10Gbps
1Gbps
10Gbps
10Gbps

23. Achievements Working with Clients

24. The Developing Estate

25. A Ual IT Community of Practice
“Communities of practice are groups of people who share a concern or a
passion for something they do and learn how to do it better as they interact
regularly.”(Wenger, 2011)
Digital Habitats; Stewarding Technology for Communities
Community
Joint
Enterprise
Shared
Repertoire
Mutual
Engagement

26. Finding Focus; be part of the solution
Provocation one: The death of the digital native
Provocation two: Open by default?
Provocation three: Stop being ruled by 'student expectations'!
Provocation four: Educational technology – fit for purpose?
http://www.donnalanclos.com
http://daveowhite.com/
http://process.arts.ac.uk
http://peterbryant.smegradio.com/?p=600
http://ualfutures.tumblr.com
http://www.benterrett.com
http://paulanottingham.blogspot.co.uk

27. Questions?
41
3.6
100