Class notes week 10

Supervision and Training Re-cap on Performance Mgt Case study Dealing with discipline

First a brief review of last week ,[object Object],[object Object],[object Object],[object Object],[object Object]

Performance Standards ,[object Object],[object Object],[object Object],[object Object]

JSC HOTEL PERFORMANCE STANDARD Department: ___________________________ Job Title: _____________________________ Date of last update: _____________________ Unit of Work ( WHAT ): ________________________________________________________________________ PROCEDURES ( HOW ) STANDARDS ( TO WHAT EXTENT )

What is Performance Evaluation? Or Performance Appraisal… Or Performance Review…

Periodic Review and Assessment of Performance during a Given Period

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And…. ,[object Object],[object Object],[object Object],[object Object],[object Object]

Homework for April 11th ,[object Object],[object Object],[object Object],[object Object]

What if things don’t go well? Discipline

http://www.youtube.com/watch?v=-c45KgHYJ7M&feature=fvst

Punishment? What does discipline mean to you?

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Successful discipline ,[object Object],[object Object],[object Object],[object Object]

Sample discipline policy ,[object Object]

Positive versus Negative Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Positive discipline, but… ,[object Object],[object Object],[object Object],[object Object]

Common mistakes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

So how do you go by enforcing compliance with rules? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Keep or let go? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Before you terminate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

http://www.youtube.com/watch?v=a8NU5OfDi9w

Termination interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Homework due 4/18 ,[object Object],[object Object]

Class notes week 10

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Class notes week 10