1. Hospitality Facilities Design and
Planning
Week 12
Organization of the Maintenance
Department

2. Overview
• Class discussion on Maintenance Department
• Project
– Presentation by teams on progress
– Water Conservation Plan presentations

3. Roles of the Maintenance
Department
What is maintenance?
What is repair?
Is one more important that the other?

4. http://www.youtube.com/watch?v=GCkm7lYnMIo

5. How many politicians does it
take to change a light bulb ?

6. Two. One to change it, and
another one to change it back
again.

7. The 80/20 Rule for Hotel Maintenance:
80 percent of your maintenance activities
should be proactive in nature and only 20
percent should be doing unplanned
maintenance items.

8. • Routine maintenance: regular upkeep
• Preventive maintenance
– Guestroom maintenance
– Scheduled maintenance
– Predictive maintenance (more high tech)
• Emergency maintenance: costly and disruptive

9. Disruption
• Keep room in service ($$)
– What is OOO
– Example

10. Guestroom Maintenance
• Regular Rooms inspection program:
– Housekeeping
– Maintenance

12. http://www.youtube.com/watch?v=qETkvtPDYBk
Preventive Maintenance

13. Good article:
http://www.hotel-online.com/Trends/Payne/Articles/Maintenance_Repairs.htm

14. Work Order system
• Who reports problem:
– Guest
– Housekeeping

15. Hotel Organization Chart

18. From last week…
Water Conservation Plan for project hotel

19. Next Class
Guest Speaker:
Rolf Kielman – Architect, Partner at
TruexCullins
www.truexcullins.com