Change agents are individuals inside or outside an organization who help the organization transform and improve its effectiveness. Change agents initiate changes to increase organizational effectiveness. They work to change an organization's structure, technology, and people. External change agents are usually behavioral scientists who work as consultants, while internal change agents are selected from within the organization and work under the framework devised by external agents. Effective change agents have diagnostic skills, behavioral skills, positive attitudes, and personal qualities to provide support during change efforts.

1. Change Agents
CHANGE AGENTS IS A PERSON FROM INSIDE
OR OUTSIDE THE ORGANISATION WHO HELPS
AN ORGANISATION TO TRANSFORM ITSELF BY
FOCUSING ON SUCH MATTERS AS
ORGANISATION DEVELOPMENT, IMPROVEMENT
AND EFFECTIVENESS.
CHANGE AGENTS IS THE PERSON WHO INITIATE
CHANGES IN THE ORGANISATION TO INCREASE
ORGANISATIONAL EFFECTIVENESS.

2. Area of the
change Agents.
1. STRUCTURE – HOW THE TASKS ARE FORMALLY DIVIDED GROUPED
AND CO-ORDINATE. WHEN THE STRUCTURE IS CHANGED
ACCORDING TO THE CHANGE IN THE ENVIRONMENT.THERE MAY BE
CHANGE IN THE RESPONSIBILITY AUTHORITY AND FUNCTIONS.
2. TECHNOLOGY_ THE INTRODUCTION OF NEW EQUIPMENT AND
WORK PROCESS IS TECHNOLOGICAL CHANGE .MAJOR
TECHNOLGIES CHANGE REQUIRES THE NEED FOR INTRODUCTION
OF NEW TOOLS AND EQUIPMENT.
3. PEOPLE _ THIS INVOLVES CHANGING ATTITUDES AND BEHAVIOUR
OF THE MEMBERS THROUGH COMMUNICATION DECISION MAKING
AND PROBLEMS SOLVING.

3. Types of change
agents
1 EXTERNAL CHANGE AGENTS _ GENERALLY THE BEHAVIOURAL
SCIENTIST WHO SPECIALISES IN HUMAN BEHAVIOUR AND
THEY WORK AS CONSULTANT OR EXPERT FOR DEVISING
SUITABLE STRATEGY FOR BRINGING CHANGES IN THE
ORGANISATION.
2 INTERNAL CHANGE AGENTS _ THEY BELONG TO THE
ORGANISATION AND THEY ARE SELECTED FROM DIFFERENT
LEVEL AND DEPARTMENT.THEY ARE CONTINUOUSLY INVOLVES
IN THE CHANGE PROCESS AND THEY ARE ALSO TRAINED BY
EXTERNAL CHANGES AGENTS. THEY INTRODUCE THE CHANGES
WITH IN THE BROAD FRAMEWORK OF CHANGE STRATEGY
DEVISED BY EXTERNAL CHANGE AGENTS. INTERNAL CHANGE
AGENTS ARE CHIEF EXECUTIVE AND CHANGE ADVISOR.

4. Qualities of the
change agents.
1 DIAGNOSTIC SKILLS
2. BEHAVIORAL SKILLS
3 ATTITUDE AND
ACCEPTANCE
4 PERSONAL QUALITY TO
PROVIDE EMOTIONAL
SUPPORT AND