1
EPOM/EECS407 Final Exam
Do ALL problems Time allowed: 3 hrs
1. (10 points) A manufacturing plant produces specially crafted engines for high-performance
automobiles. If it takes 3 working days to produce the first engine and the learning curve is such that it
only takes an estimated 70% of the time (required to produce the first engine) to produce the second
engine, determine how long it will take for the plant to be able to produce 2 engines in one working
day.
Name:……………………………………………………
2
2. (10 points) An investment amount of $10M has to be raised through equity financing and debt
financing. The required debt ratio is 0.40 and the company tax rate is 35%.
a) The current market price of the company’s common stock is $50 and the current dividend is $5
and the dividend is expected to grow at 5% annual rate. The floating cost of issuing a common
stock is 10%. Preferred stocks of $100 par value with 10% fixed annual dividend can also be
issued at 8% floating cost. If the required proportion of funds from retained earnings to common
stocks to preferred stocks are 0.4:0.2:0.4 respectively, what is the cost of equity?
b) Bank loans at 12% annual interest. Also, the company issues 20-year bonds that pay the equivalent
of 9.5% yield to maturity. If the required ratio of funds raised through these two methods of debt
financing is 0.6:0.4 what is the cost of debt?
c) From (a) and (b), what is the cost of capital (WACC)?
3
20000 40000 60000 80000 100000
5
5
10
15
20
25
3. (15 points) EECS Corporation has identified six investment opportunities that will last 1 year. The firm
draws up a list of all potentially acceptable projects, and computes their IRR and PW at 8.5% MARR as
shown below.
Project Initial Investment IRR PW(8.5%) ($)
1 17,000 8% 1300
2 12,000 10% 1120
3 15,000 5% 600
4 20,000 20% 3800
5 10,000 7% 720
6 16,000 15% 1700
a) If the marginal cost of capital for additional funds is 8% for $40,000 and 9% for the next 60,000
and the lending rate (if the company wants to lend their money) is 6% Assume that the company
has an investment budget of (i) $60,000 on hand and (ii) $0 on hand, and that there is no partial
project investment, what is the best investment strategy and MARR in each case? (Note in both
cases, additional borrowing is allowed if it is beneficial to do so.)
Draw an Investment Opportunity Schedule (IOS) and Marginal Cost of Capital (MCC) below.
4
3b) Again with the firm budget of $80,000 (no additional borrowing, allowed) formulate (but DO NOT
solve) an integer programming model to help determine an optimal portfolio of the above projects
based on maximizing the present worth at 8.5%. Also, the following conditions must be observed.
Projects1, 4 and 6 are mutually exclusive, and projec ...
1. 1
EPOM/EECS407 Final Exam
Do ALL problems Time allowed: 3 hrs
1. (10 points) A manufacturing plant produces specially crafted
engines for high-performance
automobiles. If it takes 3 working days to produce the first
engine and the learning curve is such that it
only takes an estimated 70% of the time (required to produce
the first engine) to produce the second
engine, determine how long it will take for the plant to be able
to produce 2 engines in one working
day.
Name:……………………………………………………
2
2. 2. (10 points) An investment amount of $10M has to be raised
through equity financing and debt
financing. The required debt ratio is 0.40 and the company tax
rate is 35%.
a) The current market price of the company’s common stock is
$50 and the current dividend is $5
and the dividend is expected to grow at 5% annual rate. The
floating cost of issuing a common
stock is 10%. Preferred stocks of $100 par value with 10% fixed
annual dividend can also be
issued at 8% floating cost. If the required proportion of funds
from retained earnings to common
stocks to preferred stocks are 0.4:0.2:0.4 respectively, what is
the cost of equity?
3. b) Bank loans at 12% annual interest. Also, the company issues
20-year bonds that pay the equivalent
of 9.5% yield to maturity. If the required ratio of funds raised
through these two methods of debt
financing is 0.6:0.4 what is the cost of debt?
c) From (a) and (b), what is the cost of capital (WACC)?
4. 3
20000 40000 60000 80000 100000
5
5
10
15
20
25
3. (15 points) EECS Corporation has identified six investment
opportunities that will last 1 year. The firm
draws up a list of all potentially acceptable projects, and
computes their IRR and PW at 8.5% MARR as
shown below.
Project Initial Investment IRR PW(8.5%) ($)
1 17,000 8% 1300
2 12,000 10% 1120
3 15,000 5% 600
4 20,000 20% 3800
5. 5 10,000 7% 720
6 16,000 15% 1700
a) If the marginal cost of capital for additional funds is 8% for
$40,000 and 9% for the next 60,000
and the lending rate (if the company wants to lend their money)
is 6% Assume that the company
has an investment budget of (i) $60,000 on hand and (ii) $0 on
hand, and that there is no partial
project investment, what is the best investment strategy and
MARR in each case? (Note in both
cases, additional borrowing is allowed if it is beneficial to do
so.)
Draw an Investment Opportunity Schedule (IOS) and Marginal
Cost of Capital (MCC) below.
6. 4
3b) Again with the firm budget of $80,000 (no additional
borrowing, allowed) formulate (but DO NOT
solve) an integer programming model to help determine an
optimal portfolio of the above projects
based on maximizing the present worth at 8.5%. Also, the
following conditions must be observed.
Projects1, 4 and 6 are mutually exclusive, and project 5 cannot
be taken without either project 2 or 3
taken.
7. 5
4. (10 points) A machine has the first cost of $60K. The net
annual savings (which depends on the
volume of throughput) and the salvage value at the end of its 8-
year economic life (which depends on
the progress in related technology) are given below:
Volume of throughput
High Medium Low
Probability 0.3 0.6 0.1
Annual Savings AS $30K $20K $10K
Rate of technological progress
Incremental Revolutionary
Probability 0.75 0.25
Salvage S $9K $3K
Assume that the progress in technology and the level of
8. throughput volume are independent, and
MARR is 10%.
a) Write the probability distribution of EAW, then compute the
expected EAW, the standard deviation
of EAW and the probability the there will be a loss in this
investment. You may first write down
the following formula:
EAW(10%)
=……………………………………………………………………..
Then fill in the following table: (Note: (A/P, 10%, 8) = 0.1874;
(A/F, 10%, 8) = 0.0874)
Combination:
AS ($K) S($K) Prob EAW ($) Prob*EAW Prob*EAW2
30 9 0.225 19,543 4,397 85,304,473
____ ____ ____ _____ _______ ________
____ ____ ____ _____ _______ ________
20 3 0.15 9,018 1353 12,199,190
10 9 0.075 -457 -34 15,691
9. 10 3 0.025 -982 -25 24,098
Sum: _______ ________
E(EAW) =_________________
SD(EAW) =_________________
b) Is this a good investment based on your own return/risk
trade-off? Why or why not? If the
distribution of PW is approximately normal, what is the
probability of loss? (Table of Standard
Normal distribution is given.)
6
5. (15 points) A new device is being purchase for a certain
10. project in a local community. The following
financial parameters have been estimated:
Initial cost $100,000
Annual savings (AS) $20,000
Useful life (N) 10 years
Salvage value (end of 10 years) $30,000
MARR (annual) 10%
There is considerable uncertainty surrounding the estimates of
annual savings--- between -20% and
+25%, and useful life---7 years to 12 years.
a) Construct the best and worst scenarios
b) Draw a spider plot (PW v.s. %), and conclude whether any of
the two is sensitive, and which of
the two is more sensitive. First compute the following: (Interest
Table for 10% is given)
Nominal PW = -100K+ 30K*(P/F,10%,10) +20K*(P/A,10%,10)
=$34,458
11. PW(AS=80% )= -100K+30K*(P/F,10%,10)+16K*(P/A,10%,10)
=$9,879
PW(AS=125% )= -100K+30K*(P/F,10%,10)+25K*(P/A,10%,10)
=$65,180
PW(N=70% )= -100K+30K*(P/F,10%,___)+20K*(P/A,10%,___)
=______________________
PW(N=120% )= -
100K+30K*(P/F,10%,___)+20K*(P/A,10%,___)
=______________________
Then draw the spider plot and determine whether (i) PW is
sensitive to either parameter and (ii) the
decision is sensitive to either parameter.
12. 7
c) Suppose we know that AS is distributed as a triangular
distribution with the minimum value = $16K,
the most likely value = $20K and the maximum value = $25K.
Suppose we also know that integer N is
uniformly distributed between 7 years to 12 years. Use the
following independent uniform random
number series to generate 5 scenarios (i.e. 5 replications of AS
using the first series beginning from
left, and 5 replications of N using the second series beginning
from left also). Then compute PW at
10% MARR under the five simulated scenarios and the average
PW. Compare this with the nominal
PW in part (c) and comment
Uniform random numbers to generate AS and N (begin from left
to right):
Series 1: 0.2350 0.9043 0.0418 0.7504 0.1237 0.4578
0.9887 0.7681 0.0348 0.5612...
Series 2: 0.0965 0.9665 0.6484 0.4922 0.4950 0.1014
0.4845 0.2350 0.9043 0.0418...
13. .Scenario: AS N PW
1 ________ ___ _________
2 ________ ___ _________
3 ________ ___ _________
4 ________ ___ _________
5 ________ ___ _________
Average PW _________
14. 1: If is distributed according to a triangular distribution with
min = , most likely = and max = ,
we generate (an instance of ) by first generate (0,1)
Then, if 0 , set
X a b c
x X u U
b a
u x a
c a
( )( )
and if 1, set (1 )( )( )
15. 2 : If a discrete is distributed according to a discrete
distribution ( ) , 1, ..,
or with the cummulative distribution of ( )
i i
i
u c a b a
b a
u x c u c a c b
c a
X Pr X x p i m
F x c
1 2
1
, where +...
16. we generate (an instance of ) by first generate (0,1).
Then, if , set
i i i
i i i
c p p p
x X u U
c u c x x
8
Large (L)
Small (S)
17. Large (L|F)
Small (S|F)
No Extraction
Extract
Large (L|U)
Small (S|U)
No Extraction
Extract
Extract without the test well
Dig the test well
Favorable (F)
Unfavorable (U)
18. Note: (P/A,15%,56) = 6.6640; (P/A,15%,14) =5.7245;
(P/F,15%,56) = 0.0004; (P/F,15%,14) =0.1403
6. (15 points) Crain Energy announced that it has discovered oil
in an oil exploration well in Northwestern
India. Initial estimates placed the find between 50 million and
200 million barrels of recoverable oil. To
extract the oil, there is a $400M investment in the field and a
$50M remediation cost at the end of the
project. Regardless of the size of the reserve, the net annual
revenue of $66M per year can be expected.
However, at the constant extraction rate of 10,000 barrels per
day, the smaller reserve will last 14 years,
while the larger reserve 56 years. The chance of hitting a large
reserve is 60% and the chance of hitting a
small reserve is 40%. Assume the interest rate is 15%. Before
making the initial investment to extract
oil, Crain Energy has the option of digging an appraisal well
and performs additional seismic testing to
better understand the amount of reserves. Assume that the
testing can be characterized as “Favorable---F”
19. or “Unfavorable---UF”. More important we know that the test
will predict “Favorable” if it is actually
large 90% of the time, and it will predict “Unfavorable” if the
well is actually small 80% of the time.
The corresponding decision tree is as follows:
20. The following computations provide the necessary conditional,
marginal and other probabilities. Fill in the
missing entries
Testing Result Prior Joint probability
Favorable F Unfavorable U Probability Favorable F
Unfavorable U
Large reserve (L) 0.90 0.10 0.60 0.54 …….
Small reserve (S) 0.20 0.80 0.40 …… 0.32
…….. …… Marginal Pr
Pr(F) Pr(U)
Large reserve (L) Pr(L|F) …… .….. P(L|U)
Small reserve (S) Pr(S|F) …… .….. P(S|U)
9
a) Write down all cash flows and probabilities on the tree. Then
perform all the necessary roll-back
21. calculations on the decision tree
b) If the test costs $1M, what would be your optimal strategy?
c) What is the maximum worth of the test (i.e. find EVSI)? And
also, what is the value of perfect
information (EVPI)?
22. 10
7) (15 points) A new machine costs $25,000 and has the
estimated maximum (physical) life of 5 years. It
also has the estimated salvage (market) value (S) and operating
and maintenance costs (O&M) in each
of the 5 years of use as shown below:
Year n Sn O&Mn EACn MCn
0 $25,000
1 $16,000 $5,000 $16,000 $16,000
2 $13,000 $8,000 $14,212 $12,280
3 $11,000 $11,000 $14,159 $14,040
4 $10,000 $14,000 $14,541 $15,880
5 $9,500 $17,000 $15,181 $18,300
Suppose the MARR is 8%. The EACn for keeping the machine n
years and the marginal cost MCn of
23. keeping the machine 1 more year during year n can be computed
as shown above
a) Verify that the EAC for keeping the machine 2 years is
indeed $14,212, and the marginal cost of
keeping it 1 more year during year 4 is $15,880 as shown.
b) What is the economic life of this new machine and what is
the corresponding EAC?
c) If the machine has been used for 2 years and if there is a new
machine which can do a similar job
with the EAC at its economic useful life being $16,500, when
should the defender be replaced?
Assume that the machine (old or new) will be needed for a long
time.
24. d) Suppose there is no technological change and the candidate
for the challenger is exactly the same
model as the defender (except it is new of course). Suppose also
that the defender has been used
for two years and the machine (old or new) will be needed for a
long (infinite) time. Determine if
and when the defender should be replaced using the PW method.
First state why we need to
consider only 4 mutually exclusive options.
Answer:………………………………………………………………
………….
Then answer the replacement question by first filling the
missing entry in the following table:
Option Replace defender PW(8%)
1 Now ……….
2 ……………… ……….
3 2 years from now 177,488
4 3 year from now 181,633
25. Thus the defender should be replaced………….year(s) from
now.
11
8. (10 points) Suppose we have to choose from 7 mutually
exclusive options based on the expected present
worth (PW), risk level as measured by expected standard
deviation of PW--SD, and the probability of
loss---Pr(PW<0). After performing the necessary simulation, we
have the following estimated values for
each of the 7 options:
Option # PW ($K) SD ($K) Pr(PW<0)
1 27 8 10%
2 25 11 5%
3 29 8 9%
4 24 6 8%
5 28 10 9%
6 24 7 9%
7 23 12 6%
26. a) Identify the set of non-dominated options (efficient frontier)
b) Among the efficient options that remain, normalize/scale the
score of each of the three attributes using
the respective range of the attribute’s values method. Place you
results in the following table of
normalized/scaled scores:
Option # Normalized PW Normalized SD Normalized
Pr(PW<0)
c) In assessing relative importance of the three attributes
considered, if PW is assessed to be three times
more important than SD, and four time more important than
Pr(PW<0), compute the numerical weights
for the three attributes.
27. d) Based on your results in parts (b) and (c), which option
would you finally select?
(
BSBMGT502
Manage people performance
Learner Workbook
)
Table of Contents
Table of Contents1
Candidate Details3
Assessment – BSBMGT502: Manage people performance3
Competency Record to be completed by Assessor4
Observation/Demonstration5
Activities6
Activity 1.16
Activity 1.2 - 1.68
Activity 2.111
Activity 2.2 - 2.414
Activity 3.1 - 3.516
Activity 4.1 - 4.620
Activity 4.723
Skills and Knowledge Activity24
Major Activity25
28. Appendices26
Appendix One –Individual Work Plan26
Appendix Two – Quantifiable Risk Analysis27
Appendix Three Performance Management28
Appendix Four Coaching plan29
Appendix Five: HR Professional Consultation Template30
Appendix Seven: Counselling Plan31
Appendix Eight: Performance Plan32
Candidate Details
Assessment – BSBMGT502: Manage people performance
Please complete the following activities and hand in to your
trainer for marking.This forms part of your assessment for
BSBMGT502: Manage people performance
Name: _____Hussain
Hazzazi______________________________________________
__________
Address: _316/100 Plenty Road Preston 3072
_____________________________________________________
_______
________________________________________________
_____________
Email:
[email protected]__________________________________
___________________________
Employer: student at RMIT
_____________________________________________________
________
Declaration
I declare that no part of this assessment has been copied from
another person’s work with the exception of where I have listed
or referenced documents or work and that no part of this
assessment has been written for me by another person.
Signed: _____________________________
Date: _19/08/19
29. _____________________________________________________
______
If activities have been completed as part of a small group or in
pairs, details of the learners involved should be provided below;
This activity workbook has been completed by the following
persons and we acknowledge that it was a fair team effort where
everyone contributed equally to the work completed.We declare
that no part of this assessment has been copied from another
person’s work with the exception of where we have listed or
referenced documents or work and that no part of this
assessment has been written for us by another person.
Learner 1:
________________________________________________
____________
Signed:
________________________________________________
____________
Learner 2:
________________________________________________
____________
Signed:
________________________________________________
____________
Learner 3:
________________________________________________
____________
Signed:
________________________________________________
____________
Competency Record to be completed by Assessor
Learner Name: __Hussain
Hazzazi________________________________________
Date of Assessment: __20th September, 2019_______________
Date of Result Advice:
30. The learner has been assessed as competent in the elements and
performance criteria and the evidence has been presented as;
Assessor Initials
Authentic
E. V. S
Valid
E. V. S
Reliable
E. V. S
Current
E. V. S
Sufficient
E. V. S
Learner is deemed: COMPETENT NOT YET
COMPETENT(Please circle)
If not yet competent, date for re-assessment: Monday
16th December, 2019
Comments from Trainer / Assessor:
Dear Hussain,
Well done with your effort so far in unit BSBMGT502.
I have marked your assessment there are some questions that
need to be re-visited and re-submitted.
Please see my feedback on the following:
Activity 2.2 - 2.4
Activity 3.1-3.5 – Question 8
Activity 4.1 – 4.6 – Questions 1 & 5
Skills & Knowledge Activity Question 4
Major Activity Question 4.
Let me know if you have any questions.
Regards Vicky Sanos
=NYC
32. one of the unit’s elements.
The observation/demonstration will take place either in the
workplace or the training environment, depending on the task to
be undertaken and whether it is an observation or
demonstration. Your instructor will ensure you are provided
with the correct equipment and/or materials to complete the
task. They will also inform you of how long you have to
complete the task.
The learners will need to demonstrate they can:
1. Allocate work
2. Assess performance
3. Provide feedback
4. 4. Manage follow up
You should also demonstrate the following skills:
Learning
Reading
Writing
Oral communication
Numeracy
Navigate the world of work
Interact with others
Get the work done
Activities
Activity 1.1
Estimated Time
45 Minutes
Objective
To provide you with an opportunity to consult relevant groups
and individuals on work to be allocated and resources available.
Activity
There are three goals that impact on a manager's decision-
making process.List and briefly explain each in your own
words.
33. There are 3 goals impact on managers decision, which are :
1- Strategic Goal: Strategic objectives are the ultimate goals of
the organization which tell what organization would achieve in
the next 5 years. The goals are developed by a director when he
does SWOT analysis. Strategic goals established after knowing
the market need of products and what customer needs from
organization products.
2- Tactical Goal: Tactical goals are such goals which support
strategic objectives of the organization. These goals show what
level of achievement is vital in the department to achieve the
purpose of the organization. If strategic goals increase, then
tactical objectives also increase. Manager decisions impact on
these goals.
3- Operational Goal: These relate to teams in departments.
These goals determine at the lowest level of the organization.
The manager established the roles and responsibilities of each
employee and decided on how to manage them.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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35. person is responsible for dealing with suppliers. The third
person is responsible for the documentation of the whole
project. To allocate resources and work manager should first
make a proper plan.
20/09/2019
To confirm, This was conducted in class during training and
Hussain participated adequately in the group activity.
Satisfactory Result
Regards
Vicky Sanos
=S
36. Activity 1.2 -1.6
Estimated Time
1 Hour
Objective
To provide you with an opportunity to develop work plans in
accordance with operational plans; allocate work in a way that
is efficient, cost effective and outcome focussed; confirm
performance standards, Code of Conduct and work outputs with
relevant teams and individuals; develop and agree performance
37. indicators with relevant staff prior to commencement of work;
and conduct risk analysis in accordance with the organisational
risk management plan and legal requirements.
Activity
Using your knowledge of your department and the nine steps of
the allocation work plan, explain how your department allocates
their resources.
In each step of this process, provide an example on how you
believe the plan was researched, the stakeholders who were
consulted and how work was allocated.
Do you believe that the plan that you organisation uses could be
enhanced?Give examples of how you believe the system could
be improved.
1. Providing clear instruction
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-------------------------------------------------A good manager
triggers their team members and open door of opportunities for
staff. In the organization, the manager should provide explicit
guidance to their staff members; in these instructions its clearly
mention what goal and objective is and what is a task.
Example
In an organization, there is a channel through which team
members interact with each other and share their ideas and
problems. There is a hierarchy in the organization if a team
member has any problem, then they resolve by consulting with
other team members. If the problem does not address, then share
the problem with the team leader. If the problem still unsolved,
then he/she directly communicate with the manager. This
38. communication style is best for organization. Team leader
allocate work to staff and monitor whole team after completion
of milestone team leader responsible to report manager on team
performance. There is no need to improve plan of organization.
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2. Identifying the consulting with key stakeholders
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----------------------------------------------------A stakeholder is an
essential part of the organization. A stakeholder is a character
who is a user of product and services and directly or indirectly
affected by the actions of the organization. There two types of
stakeholder one is an external group and individual and second
is internal group and individual.
External group and individual include companies, suppliers,
trainers, and network providers. A manager must consult with
external group and individual before starting any project.
Whereas Internal group, individual staff and team members.
They help in work and give feedback.
Example
When organization start any project then manager and leaders
consult with companies, suppliers and trainers for sponsorship
and help in project like suppliers’ supply equipment’s of
39. project. The work is divided between suppliers in which
manager give detail about equipment’s which they need during
development of project. On the other hand, manager allocate
work to team leaders and team leaders further allocate work and
resources to project development team. This way is best to
allocate work and resources because team leader knows every
team member expertise and skills.-----------------------------------
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---------------------------20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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3. To make sure that work is allocation in alignment with
operational plans
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------------------------------------------------------To allocate work,
first manager generates an operational plan for the project. In
the team, many people have various skills and expertise. The
manager should allocate work according to skills and
knowledge, not according to availabilities. Make sure that team
complete task within the estimated budget and time.
With external stakeholders like suppliers and the company’s
management should consult before starting the project. Give
them a brief about project goals, objectives, and services.
Example
When starting a project, contract with external parties and
suppliers. In this contract, each rule mentioned. Allocate work
40. to the team according to the operational plan and milestones and
clearly define the estimated time of a task.
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4. To allocate work as per the organisation’s policies and
procedures and cost effectively – In this step you are to discuss
what would happen if too many staff were off work sick and a
large demand for an order needed to be processed.How would
the resources be re-allocated?
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--------------------------------------------------When the manager
allocates task, then he should be aware of organization sources
and period to complete the task. When making a schedule, make
sure quality and productivity not effected due to a tight
schedule. If too many staff were off work sick and a significant
demand for an order needed to be processed, then the manager
should relocate work. Increase the working hours of team
members and reward them on these extra working hours.
Example
A company making products from plastic. Internal and external
suppliers chosen for supplying good quality plastic to the
company. The demand for products increases within a tight
timeframe. When manger contact with the regular supplier then
manger found that supplier unable to supply plastic on time.
Supplier referred another supplier. As a project manager its
isresposibilty of manager when choose any supplier then must
sign contract form these suppliers so they not leave job on tight
42. 6. Confirming performance requirements
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-------------------------------------------------Performance
requirements are a list of responsibilities that group or
individual should complete within the expected time.
Performance requirements are a list of each team members job.
In performance requirements, list date is mentioned in which
task is completed and mentioned standards of performance that
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7. Following performance indicators
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----------------------------------------------A performance indicator
is used to measure the progress of organization. Performance
indicator reflects organization goals. There are two kinds of
indicator in organization one is financial second is non-
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43. ---------------------------
8. Developing individual work plans
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-----------------------------------------Any project broken down
into small event and work is divided into small tasks. These
small tasks allocate to an individual or group to achieve
objectives and goals.
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9. Undertaking risk analyses in accordance with the
organisation’s risk management plans and legal requirements.
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------------------------------------------Risk is always connecting
with all project; if risks are not mitigated at start of a project,
then it causes project failure and project termination. The
manager should develop a mitigation plan for risks and apply
these mitigation strategies throughout the development of the
project
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45. Estimated Time
45 Minutes
Objective
To provide you with the chance to design performance
management and review processes to ensure consistency with
organisational objectives and policies.
Activity
What is a performance management system?
-------A performance management system is used to manage the
performance of groups. It provides documents and process that
guide workers on how to perform, and performance management
system also contain feedback regarding performance issues.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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------------------------------------------------------ Case study
question – read the following:
Job Description
Purpose of the position
The Administrative Clerk is responsible for providing
administrative and clerical services inorder to ensure effective
and efficient operations.
Scope
The Administrative Clerk reports to the Senior Administrative
Officer and is responsible forproviding administrative and
clerical services. Providing these services in an effective
andefficient manner will ensure that municipal operations are
46. maintained in an effective andefficient manner.
Responsibilities
1) Provide administrative support to ensure that municipal
operations are maintained in aneffective, up to date and
accurate manner
Main Activities:
· Type correspondence, reports and other documents
· Maintain office files
· Open and distribute the mail
· Take minutes at meetings
· Distribute minutes
· Coordinate repairs to office equipment
2) Provide support to Council to ensure that Council is provided
with the resources to makeeffective decisions
Main Activities:
· Maintain confidential records and files
· Maintain records of decisions
· Arrange for payment of honorariums
· Research and assist with the preparation of motions, policies
and procedures
· Review and edit reports to the Board
· Prepare correspondence for Board members
· Prepare documents and reports on the computer
· Schedule Board meetings
· Prepare agendas for Board meeting
Administrative Assistant
· Prepare packages for Board meetings
· Attend board meetings
· Record minutes and submit minutes for approval
47. 3) Provide receptionist services
Main Activities:
· Greet and assist visitors
· Answer phones
· Direct calls and respond to inquiries
4) Perform other related duties as required
As a Manager, one of your responsibilities is to assist in the
development of a management plan for members of your
team.Sally has recently been employed in your organisation as
an Administration Assistant.
Christine, a member of your HR team is unclear about what
review procedures are sufficient for Sally.To assist Christine,
you are to consult with your team and determine the Key
Performance Indicators should be for this role as shown in the
Job Description provided above.
Develop a Performance Management System for the position in
the job description provided above.
----------Sally joins the organization as an administrative
assistant. Sally is responsible for Prepare packages for Board
meetings, Attend board meetings and Record minutes and
submit minutes for approval.
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48. What skills did Sally need to demonstrate that she was the
person for the job?
----Sally need following skill for this job:
Sally should good speaker, communicate in effective manners
so she can attend a board meeting, and perform their task
efficiently.
She should be a sound recorder and record every minute of
meeting for approval.
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Based on the skills in 3, briefly outline the performance
requirements, standards and measures required.Consult and
negotiate with the team.
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---------------------------------------Performance requirements for
this job are that she writes down all points of meeting and
provide excellent packages for meeting to make meetings more
successful. Standers are that is always present in all meetings
and communicate with others to share the best ideas and give
feedback on meeting discussion.-------------------------------------
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49. Develop an individual performance plan.
------Manager improves individual performance plan by
allocating work to an individual. The manager meets with
employees; both should be agreed to a performance plan for the
estimated time frame. Goals are clearly defined in an individual
performance plan.
For example, Sally performance plan contains the time and date
of meeting which she attends. It also responsibility of sally to
record essential points of meeting and get approval form board.
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How will you track the performance plan you completed in
Appendix Eight?Should it be formal or informal?Why?
--------The best way to track performance of employee is that
check report of actual work and a work plan planned for her
work. Compare both report and check either employee follow
plan or not. Check is there any variance between plan work or
actual work. This variance should be positive if this variance is
negative its mean employee does not meet performance
standards. Meeting should be set with each employee which
enable employee and manager to make assessment about
performance, employees share their problems and also get
feedback form employees. This is formal way because in
meeting both manager and employees able to talk and give
feedback.
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----------------------------------20/09/2019
51. organization’s strategic and operational objectives.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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Activity 2.2 - 2.4
Estimated Time
30 Minutes
Objective
To provide you with an opportunity to train participants in the
performance management and review process; conduct
performance management in accordance with organisational
protocols and time lines; and monitor and evaluate performance
on a continuous basis.
Activity
Succession planning is the process of identifying people within
an organisation who have the potential to fill future
management and leadership positions.
Case study exercise:
You have been asked to choose a member of your team who can
learn all aspects of your job (with succession planning in mind).
With a person from your group acting as the identified person,
discuss the skills that are required to perform your job and
52. discuss their skills. Identify the variances in the skill level and
determine what training is needed to bring their skills and
knowledge to the level of manager within your organisation.
Training Plan for:Dept:Date: Comment by eudokia sanos: Dear
Hussain,
Please complete the table as a hypothetical situation in your
workplace where you identify a person’s skills and knowledge
and what they need to develop on, or be trained on to help
develop higher level of skills and knowledge to be a manager or
leader of a team (job promotion)
Please resubmit
Regards
Vicky Sanos
=NYS
Dear Hussain,
Please complete the table as a hypothetical situation in your
workplace where you identify a person’s skills and knowledge
and what they need to develop on, or be trained on to help
develop higher level of skills and knowledge to be a manager or
leader of a team (job promotion)
Please resubmit
Regards
Vicky Sanos
=NYS
What training is needed
Business need solved
Priority link to Business Strategic Plan
Time Needed
Planning Needed
54. Use the Performance Management Timeline todetermine how
the succession planning arranged above can be planned,
including reviews, training and how the team leader can
measure their performance.
Performance Management Timeline
General
All staff members participate in the performance review
process, and all members receive a written report of their
performance of one year.
Probationary staff
Probationary staff receives their performance report during time
of their probationary period. Second performance evaluation
report generated before confirming permanent status for an
employee.
Special cases/interim reviews
Manager conducts an evaluation of employee performance in
special case. Special case means when manager reorganize some
employee give outstanding performance or unsatisfactory
performance. Some time employee also requests for their
performance evaluation when employee believe that his
performance evaluation is beneficial.
Performance planning/review meetings
In review meeting employee conduct a meeting with evaluator
to discuss performance. This meeting held after receiving
written performance evaluation, employee request for follow-up
meeting with evaluator or manager. This meeting should be
taking place within 14 days of request.
Documentation
Every employee has personal file in organization and
Performance evaluation report are kept in personal file of
employee to keep record of every employee’s performance.
55. What behaviours should the team leader demonstrate?
Team leader is a person who lead whole team and performance
of team is dependent on team leader. Team leader behaviour not
aggressive with team. Team leader should motivate their team
and clearly describe goals and objective to their team.
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Activity 3.1-3.5
Estimated Time
1 Hour
Objective
To provide you with an opportunity to provide feedback.
Activity
Feedback is important because it allows/provides management
and staff information on areas where they can improve.
Using the information that you have developed in Activity 2.1-
2.4, answer the following questions.
1. Why are you assessing this staff member?
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---------------------------------------Assessing staff members
according to their performance evaluation report. Employees are
rewarded whose performance is outstanding. It is important to
give feedback to staff on daily basis and then they improve their
performance.
20/09/2019
57. -----This assessment is based on individual work plan standards
and industry. In individual plan goals and objectives are clearly
define and staff performance evaluate according to plan.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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--------
4. What are the facts of the situation?
-----Every employee need feedback on their performance.
Feedback is a process through which employee improve their
performance and share their problems with leaders and manager.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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58. ---------------------------------------------------------------------------
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5. What do you plan to do with the results of your feedback?
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---------------------------------------After getting feedback form
leaders and manager employee should improve their work
according to feedback. Feedback ensure that they are
performing according to expectation of organization. Change
plan according to feedback if needed.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
=S
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6. What methods will be used to give feedback to the team
leader?
--------There are many methods of giving feedback. The best
method is to conduct meeting with team leader and share
problems, discuss general performance issue and identify
important area. In meeting two person directly communicate
with each other and this is best way to give quick positive
feedback to help them improve.
20/09/2019
Satisfactory Result
Regards
Vicky Sanos
60. Please complete the coaching plan below according to the
feedback you have provided above.
Please resubmit
Regards Vicky Sanos
=S
Please complete the coaching plan below according to the
feedback you have provided above.
Please resubmit
Regards Vicky Sanos
=NYS
Coaching Plan
Name: ____________________________________
Manager: __________________________________
Date of meeting: _____________________________
Areas where excellence in performance has been demonstrated
You are performing best in requirement gathering process with
stakeholders and clients. You gather all requirements
completely and understand what customer want and what their
needs.
Performance areas needing improvement
You need to improve your estimation skills. You not clearly
estimate time and cost of your task. Use estimation software to
improve your estimation skill and performances.
61. Additional items (i.e. training and professional development
needed)
Make sure you completely focus on work performance. Not
involved in private issues and be professional. Personal issues
are not your concerns even it effects performance. Only focus
on professional work.
Next steps
8. The informal feedback that the team leader has received
does not seem to be working. With your team, develop a more
structured feedback session that addresses the team leader’s
needs and organisational policy.
There is some good quality of leaders, make sure you have all
these qualities:
Expert leaders can delegate task efficiently and increase
work productivity.
Employee trust on leader and work harder for company
values.
Good leader fine tuning existing process and role to
increase productivity of team.
9. The informal feedback that the team leader has received does
62. not seem to be working.With your team, develop a more
structured feedback session that addresses the team leader’s
needs and organisational policy.
Dear Hussain,
Please complete question 9 above.
Please resubmit
Regards Vicky Sanos
=NYS
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10. Use the seven key elements of coaching by Larson and
Richburg (2000) to analyse whether the plan that you have
worked together to fulfil is effective.If you find a lacking in any
area, may recommendations on how you may close the gap.
Dear Hussain,
Please complete question 10 according to the gap you find from
question 9 avove.
Please resubmit
Regards Vicky Sanos
=NYS Comment by eudokia sanos: Dear Hussain,
Please complete question 10 according to the gap you find from
question 9 avove.
Please resubmit
Regards Vicky Sanos
=NYS
63. Context:
Coach provides best solution of problems within context of
organization. Coach should completely understand issues
according to culture and competitive demand of organization.
Clarity:
Leader should clearly define objective and goals, what is
expected to change and give brief about coaching process.
Commitment:
There is contract between organization and leaders, leaders
support organization changes and organization support leader.
Course of Action:
Leader and coach develop a plan in which goals and objectives
are clearly define. In this plan strategies are also defined with
the help of these strategies’ leader become more efficient.
Coachability:
Coaching is varying with situation. Sometime coaching is very
effective, in some cases, coaching would not be productive.
Confidentiality:
Coach must be trustable.
Chemistry:
Leaders and coach report any issue and interact with each other
to secure relationship.
Activity 4.1-4.6
Estimated Time
1 Hour
Objective
To provide you with an opportunity to write and agree on
performance improvement and development plans in accordance
with organisational policies; seek assistance from human
64. resources specialists where appropriate; reinforce excellence in
performance through recognition and continuous feedback;
monitor and coach individuals with poor performance; provide
support services where necessary; and counsel individuals who
continue to perform below expectations and implement the
disciplinary process if necessary.
Activity
Case study exercise:
The new sales figures are in and they are not good. All feedback
shows that the fault is not due to the product, as the customers
have advised you that the product exceeds their expectations,
not only in terms of quality performance but also in terms of
price.
You personally visit your team and find that morale is very low.
Several weeks ago, a member of their team was killed when a
wall of parts fell on them when a shelf snapped. After WorkSafe
closed down the factory for a week, it was re-opened. The
company hired to supply the shelving and build it did not
maintain its duty of care to provide safe equipment. Both the
client and to a lesser degree the company was fined.
Staff had reported the shelving and the company had failed to
take the correct action. Your first aim is to suggest ways in
which to change this negative attitude.As this is outside your
field of knowledge, identify what HR experts will be able to
assist you in changing the negative morale of staff.
As a group exercise – choose a member of the group to act as
your HR contact, a trainer, and a member of the work team and
answer the following questions.
1. Consult with your HR contact on the above issue and discuss
what you can do to help your team and their performance at
work.
Make recommendations in regards of ways in which the team
has more control of the environment. What training could you
provide the team to give them the skills to take more control of
65. their environment?
---------------------------------------------------------------------------
------------------------------------------Innovation in team come
from inspirations. Team manager should provide balancing
budget and schedule to team members. Leader should be set
priorities, role and goals for their team members. Leader have
clear vision and he/she know about team work on daily basis.
Leader help in increasing the productivity of team members. To
reach higher performance level leaders of team willing to take
risks. When start a new year it is best to look back. Streamline
process done between team member and leader. In this process
team members and leader focus on problem and barrier that
create problem in doing work and try to fix these problems.
Leaders done brainstorming of every team member to
understand about problems.—
Dear Hussain,
Please complete the question above based on the Case Study
provided and not as a generic answer.
Please resubmit
Regards Vicky Sanos
=NYS Comment by eudokia sanos: Dear Hussain,
Please complete the question above based on the Case Study
provided and not as a generic answer.
Please resubmit
Regards Vicky Sanos
=NYS
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2. What recognition do you believe that team members should
be given to build confidence and morale?
----Motivation is most important factor for successful team.
Manager should be motivational who motivate their team in
difficult and tough time. Manger should take feedback from all
team members and allow then to share their ideas for
organization success. Allow every employee to freely talk. If
one employee done any mistake, then it’s not necessary that
he/she always done same mistake may be next time his/her
performance is outstanding. So always motivate team with good
words and rewards.
Satisfactory
Regards Vicky Sanos
=S
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3. How can you determine whether the training, coaching or
mentoring is successful?
Include feedback discussions with both the trainer and the team
member to further investigate this.
Satisfactory, you may also consider whether the employee is
demonstrating their improvements when they are working on the
job.
Regards Vicky Sanos
=S
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Any employee who is not performing well and not meeting their
performance expectation should be given training and coaching.
There are some steps that manager should do determine training,
coaching and monitoring is successful or not
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68. --
4. What support services should the team be supplied with?
------ There are some support services that should be supplied to
team. These services provided to employees who are in
difficulties. This is usually paid by employees. These services
provided in difficult situation just like in case of death, divorce,
family issues and depression.
Satisfactory, you have listed important issues that employees
may need support on, however, you may also consider areas to
improve performance on the job with skills, computer
knowledge techniques etc…
Regards Vicky Sanos
=S
After three months, two members of your team are not making
any effort to respond to the changes made internally and have
not taken advantage of the opportunities to improve their skills.
They are still negative and this is not having a good impact on
the rest of the team.
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69. 5. Use your knowledge of counselling to develop a counselling
session to address these issues.
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---------------------------------------Performance problem generate
many issues at workplace in such cases professional counsellor
play important role to resolve these issues. Sessions are
effective because they involve whole team and groups and
identify their behaviour and activities which cause problem.
Counsellor directly communicate with those members who not
making any effort to respond to the changes made internally and
have not taken advantage of the opportunities to improve their
skills, try to solve their personal issues and make sure their
behaviours do not effect rest of team performance.
Dear Hussain, please complete the counselling plan template to
meet the question requirements for question 5 above.
Regards Vicky Sanos
=NYS
Appendix Seven: Counselling Plan
Counselling Session Plan
1.Schedule a confidential meeting with the employee
2. Set and maintain a positive attitude
3. Be cooperative, professional and focused
4. Seek clarification
70. 5.End on a positive note
6. Prepare a written summary
7. Follow up with the employee
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72. continues.
Activity
Your organisation does not have procedures on how to terminate
an employee.
Access the FairWork Australia site URL Address:
www.fwa.gov.au
1. Discuss what you will need to do to initiate and terminate a
member of your team’s employment.If necessary, set the
procedure out in a flow chart.
--- There are few things that keep in mind when terminate an
employee from organization:
Write down everything before terminate employee.
Documentation tale some time but it is most important because
documentation support our decisions.
Communicate with employee and try to solve issue before
terminating any employee. Start from begging and explain their
performance issue and how their performance effect
organization goals.
Conduct a written counselling. It outlines the area that
employee should need to improve.
When all else fail then there is time to terminate employee.
Before termination review all documents. Contact with counsel
and HR department and share decision with HR department, if
HR department support manager decision then give proper
resignation latter to employee and clear his/ her all accounts.
Satisfactory
Regards Vicky Sanos
=S
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74. · Reading
· Writing
· Oral communication
· Numeracy
· Navigate the world of work
· Interact with others
· Get the work done
· Outline relevant legislative and regulatory requirements
· Outline relevant awards and certified agreements
· Explain performance measurement systems utilised within the
organisation
· Explain unlawful dismissal rules and due process
· Describe staff development options and information.
Answer each question in as much detail as possible, considering
your organisational requirements for each one.
1. How would you communicate expected standards of
performance, effective feedback and to coach staff who need
development?The feedback is communicated time to time to
keep the performance effective and efficient who require the
development. Also, the following ways are followed to
communicate the expected performance stands feedback to the
coach staff.
Pay that forward
Be specific
Never wait for the review
Make is single or one on one
Ending with the positive note
Use communication channel or method
Focus on the efforts of staff
Always focus on the performance of staff not on their
personality
Satisfactory
Regards Vicky Sanos
=S
75. 2. How would you use risk management skills to analyse,
identify and develop mitigation strategies for identified
risks?The risk management skills are used before the project
started because during the project risk may affect the whole
project. So, before project start risk are mitigate by preparing
the risk management plan. In risk management plan, first risks
are identified then risk exposure and impact is calculated and
they can be classified according to their impact and then their
mitigation strategies are proposed. During the project risk are
monitored if they are occurred then risk mitigation strategies
are adopted if that fails then contingency plan is followed to
overcome them.
Satisfactory
Regards Vicky Sanos
=S
3. How would you ensure a planned and objective approach to
the performance management system?The planned and objective
approach to performance management system is ensure by
measuring the performance of the work and task. Performance is
measure using the variance method. If variance is negative, then
corrective actions is taken. However, during project variance is
calculated for each task and activity and where result is
negative then effective and efficient decision is made.
Satisfactory
Regards Vicky Sanos
=S
4. Document your company’s policies, or an organisation that
you can use as an example, on Work Health and Safety,
environmental issues, equal opportunity, industrial relations and
anti-discrimination.The health safety and welfare policies which
76. are currently in place are:
Ensure that contractors, team member, and workers can
understand their roles and responsibilities to contribute the
safety, health, and welfare in the working environment.
Providing the wide range of training along with Health, Safety
and welfare handbook which can supplement the policy for all
stakeholders in the project.
Take a reasonable step to ensure that work environment and
with safe egress and access within the workplace.
Reasonable steps are taken to ensure that all equipment of a
project is safe and working for the purpose intended.
Work placements are assessed for those who are undertaking the
work experience or on a job to ensure that they provide the
safety and healthy environment for work.
Undertake the risk management plan to mitigate and overcome
the risk.
Dear Hussain, Comment by eudokia sanos: Dear Hussain,
You are required to provide the workplace policies and WHS
requirements and standards to maintain safety in the workplace
at all times
If you do not have access to the hospital please use the Monash
University website policies and safety procedures via the link
below: write about what the organisation’s policies are for
Safety WHS, discrimination, bullying etc…
https://www.monash.edu/ohs/report-incident-hazard
Regards Vicky Sanos
=S
You are required to provide the workplace policies and WHS
requirements and standards to maintain safety in the workplace
at all times
If you do not have access to the hospital please use the Monash
University website policies and safety procedures via the link
below: write about what the organisation’s policies are for
Safety WHS, discrimination, bullying etc…
77. https://www.monash.edu/ohs/report-incident-hazard
Regards Vicky Sanos
Not yet satisfactory
=NYS
5. Identify three relevant awards and certified agreements. What
are the benefits of attaining them?
PMI Fellow Award: Highest and most prestigious awards
provided by PMI (Project Management Institute) for the
services to profession and organization.
PMI Eric Jennet PM Excellence Aware: Outstanding
contribution to the practices and profession of PM.
PMI Young Professional Awards: Honors young professional
who have made the great impact in the advance project
management in an organization along with advancing
knowledge.
Satisfactory
Regards Vicky Sanos
=S
6. What performance measurement systems are utilised in your
organisation that tou can use as an example?
As already discussed, approach to performance management
system is ensure by planning and measuring the performance of
the work and task. Performance is measure using the variance
method. If variance is negative, then corrective actions is taken.
However, during project variance is calculated for each task and
activity and where result is negative then effective and efficient
decision is made to improve and support the employees.
n, or another organisation that you can use as an example?
Satisfactory
Regards Vicky Sanos
=S
78. 7. As in the question above, what options do staff have for
development and where can they find this information?
Staff have different option for development as they can track
the performance development. Also, comparison of initial cost
and time value. EVM given below provide details about
schedule and cost performance along with their assessment of
project major parts and overall. Earned value management we
can used to measure the performance, problem identification,
identify different area related to project, estimate cost,
resources and time required to complete project.
Satisfactory
Regards Vicky Sanos
=S
Major Activity
Estimated Time
1 Hour
Objective
To provide you with an opportunity to demonstrate your
knowledge of the entire unit.
Activity
This is a major activity – you should let the learner’s know
whether they will complete it during class or in their own time.
You must individually, answer the following questions in full to
show your competency of each element;
1. Allocate work
2. Assess performance
3. Provide feedback
4. Manage follow up
79. 1. What do you have to consider when allocating work?
While allocating the work team member experience and
expertise is consider because always right peoples are chosen
for the right jobs. The experience and expert don’t require the
training but when the new peoples are hire and work is allocated
to them, they can take long time for training.
Satisfactory
Regards Vicky Sanos
=S
2. How would you assess performance?
There are different ways to assess the performance:
• Execution level demonstration
• Work quality observations
• Creativity level.
• Amount of improvement consistently.
• Feedback of client and peer.
• Generated outcome
• Feedback response
• Ability for taking the ownership
Satisfactory
Regards Vicky Sanos
=S
3. What is the difference between formal and informal
feedback?
Formal feedback consists of meeting and reviews formal
performance written feedback, whereas informal feedback will
be communicated verbally casually for every communication
and interactions as well as independently for the formal
mechanisms.
Satisfactory
80. Regards Vicky Sanos
=S
4. What is involved when managing follow up? (Discuss
using all of the criteria).
Follow-up as the spin-off project: the project which builds or
exploit the work earlier and repeat something which can be done
already. Follow-up as an internal supervision for the project
completed: the continuous activity monitoring by the developer
and implementer of project and the improvement possible for
the project existing.
Dear Hussain,
You have referred to the ‘spin-off project’; however, please
refer to what managing following up when you are managing an
employee’s performance in a workplace.
Please re-submit.
Regards
Vicky Sanos
=NYS
81. Appendices
Appendix One –Individual Work Plan
Goal:
Description for Year 1:
Measureable Objective for Year 1
Activities for Year 1
Impact for Year 1
Evaluation for Year 1
82. Appendix Two – Quantifiable Risk Analysis
Task description
Risks
Levels of risk
83. Appendix Three Performance Management
PERFORMANCE MANAGEMENT TIMELINE
General
Probationary staff
Special cases/interim reviews
Performance planning/review meetings
Documentation
Appendix FourCoaching plan
Name:
_____________________________________________________
__________
85. Appendix Five: HR Professional Consultation Template
HR Professional Consulted:
Position:Date:
Feedback
Response
1.
2.
3.
Appendix Seven:Counselling Plan
Counselling Session Plan
86. 1.Schedule a confidential meeting with the employee
2. Set and maintain a positive attitude
3. Be cooperative, professional and focused
4. Seek clarification
5.End on a positive note
6. Prepare a written summary
7. Follow up with the employee
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Appendix Eight: Performance Plan
Performance Plan
87. Key Result Area
Key Performance Indicator/Target
Activity
Targets/Measures/Milestones/Timing
Results/Comments
