Toyota Motor Corporation faced a major recall crisis in 2009-2010 when it recalled over 8 million vehicles due to issues with sudden unintended acceleration. This damaged Toyota's reputation for safety and quality. Two key processes are identified for improvement - product quality testing and reporting safety defects to regulators in a timely manner. Improving these processes could help Toyota prevent future crises and reputational damage by ensuring product safety issues are addressed proactively.
History Class XII Ch. 3 Kinship, Caste and Class (1).pptx
Key Factors Influencing Economic Growth
1. Key Factors Influencing Economic Growth
Chapter 7, "Principle 1: Base Your Management Decisions on Long–Term Philosophy, Even at the Expense of Short–term Financial Goals" illustrates
factors that ought to be considered in business in order to influence success. However, despite the influence of self interest, demand, and supply on
financial system, there is the dark side in pursuit of self interest as the main factor influencing economic growth. This is seen in major scandals of major
organizations. This has influences shortage of jobs and high rates of unemployment. As illustrated in this chapter, it is evident that short term profits
earned by organizations can influence big contributions to organizations. Toyota is one of the major organizations that has proofed that this is... Show
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This has influenced more than a few organizations to emulate Toyota. When Toyota managers as well as its executives were interviewed, they are
asked why the company was there as a business. Based on their opinion, it is evident that the company's success is a result of motivation and
consistence in their labor. In addition, they argued that the purpose of the company is not to make money. The company only makes money in order to
focus on the future. The company invests in order to ensure that it continues to grow and develop in investments. According to managers and
executives response, it is evident that Toyota makes money to help the community in many ways. As illustrated in the chapter, it is evident that Toyota
nearly went bankrupt during the World War II. This led to resignation of the founder of the company Kiichiro Toyoda. However, the company came up
with a strategy of eliminating wasted motions and coming up with considerable measures that will effectively enhance fast developments. The
management of the company came up with a Budget Control System were the monthly data is used to keep an eye on the budgets of all divisions
down to the least expenditure. According to chapter 7, when the managers were questioned based on cost reduction and whether it was a priority, they
stated that it was not an underlying factor that the company uses to drive sales. In that case, the company would not fire its employees as a result of
downturn in sales. The organization
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2. A Report On The Automotive Industry
3.6. Benchmarking. There is a common method for both public and private companies, allowing them to improve efficiency in their processes and
activities. This method is known as Organizational Benchmarking, which is defined as the process of identifying, learning and applying best practices
of other successful companies in the market (Gibson, L and Glenn, E., 2000). In other words, this process is based on the analysis of how other
companies conduct their business and adapt to another company to improve efficiency. This technique allows improving processes, reducing costs,
increasing productivity and efficiency. Benchmarking process in the automotive industry has its beginnings in early 1970 's when US and European
companies saw how the... Show more content on Helpwriting.net ...
In the first stage two indicators were used to measure the efficiency of the company: the first refers to the total hours worked by all employees
divided by the number of vehicles produced; and the second indicator was the number of defects per vehicle. At the end of this analysis it was
concluded that Japanese companies had a lower rate of defects per vehicle, they were twice as productive and used 40 % less space in production
plants, which meant a significant reduction in costs (Graves A. and Madigan, D., 2012). When the entire analysis process was completed, it was
possible to identify how Toyota, having created the Lean Production method, had higher standards to any competitor in the industry. In this way, it
began to replicate this method in many production plants in US and Europe. However, not only the comparative analysis of the production processes
was made, but also extended to the supply chain. Once again, the results were surprising since the performance of Toyota in terms of the supply chain
was much more efficient than other companies. In this way, they began to adopt similar measures to those of ToyotaВґs practices in order to maximize
resources and making the transition from a mass production model to a Lean Production model (Graves A. and Madigan, D., 2012). 3.6.1. CSR Toyota.
Toyota seeks harmony between customers, environment,
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3. Operation Improvement Plan
Operations Improvement Plan
XXXXXXX
MBA6022
Strategic Operations Management
Address: XXXXXXXXXXXXx
E–mail: xxxxx
Instructor: Dr. Zhimin Huang
Abstract
This operation improvement plan is to help improve the internal communication process at Toyota between their employees andmanagement. There has
been a loss of ideas and knowledge, which is a complete violation of their founding principles defined in the Toyota Way. With the suggested
recommendations, Toyota can once again reclaim its dominance in the world automobile market while at the same time improving their operational
efficiency and quality.
Table of Contents
Title Page1
Abstract 2 ... Show more content on Helpwriting.net ...
Toyota's Key Challenges
4. "Toyota's information and decision making has been highly centralized. The result: Top management in Japan has been less sensitive to the
expectations of regulators, culture and politics in overseas markets, and consequently, they have been slower to respond to local problems. The reality
is that Toyota's problems were not caused by a faulty production system but by poor management decisions" (Cole, 2011, pg. 34). In the past, Toyota
was a company that trained employees to embrace the Toyota Way and pushed their employees to strive for continuous improvement and perfection.
The upper management at Toyota has strayed away from their core; founding principles that empowered their employees and contributed to making
them a successful automobile manufacturing juggernaut. A major source for of their ongoing improvement and innovation has been from employees.
An analysis has been done for Toyota's management team, Appendix A, E and F, to show the root causes and how these root causes affect the internal
communication process of ideas, concerns and knowledge between Toyota's upper management and its foreign–based employees. To summarize the
problem into a statement: "The Toyota Way and TPS places heavy emphasis teamwork, employee empowerment and striving for continual improvement
and perfection. To ensure these principles are always understood and embraced, Toyota's management needs to be committed to making sure
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5. Toyot Elite From The Land Of The Rising Sun Essay
Vy Tran Professor Sheppard Section J November 17th, 2016 Toyota– Elite from the land of the rising sun Toyota Motor Corporation is a transnational
corporation headquartered in Japan, is the largest automaker company in the world by revenue. Toyota is considered as the image and prestige of
Japan. The outstanding success of Toyota stems from a perfect combination of the production system and the traditional cultural identity of Japanese
people. The founder of Toyota is Sakichi Toyoda (1867–1930). Right from the early years of the decade of 30 in the last century, Sakichi Toyoda has
realized the importance and prospects of the auto industry in the future. He sold some of his inventions to foreign companies and then invested into the
automobile manufacturing industry. In 1935, the first trucks GG, and the car A1 was built right in his textile factory. In August, 28th 1937, the Toyota
Motors Corporation was founded. Since 1957, the Crown ( a Toyota car line) was initially exported to the United States, opened a new era of Toyota.
In 1984, the factory Toyota–General Motor in the US, called New United Motor Manufacturing, Inc., started to go into production. Four years later, the
factory Toyota Motor Manufacturing in Kentucky, USA, delivered the first cars. In June 1995, Toyota declared the 'New Global Business Plan, ' went
for propelling limitation of production and expanding imports (through co–operating with foreign companies). This plan marked a significant progress
of
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6. Global And Fast Pace Market
In today's highly competitive, global and fast pace market there is little room for error even when it comes to unforeseeable events. Companies are
subjugated to not only growing the business but also sustaining it. By identifying, prioritizing and assessing the various risks that a company can face,
uncertainty is reduced and a company can therefore lessen or control the impact when tragedy does strike. As the speed of businesses continue to
increase, the risks and possibility of interruption also increases. Catastrophes and natural disasters can certainly disrupt the logistics of a business and
hence when it comes to assessing supply chain disruptive risk, we need to ask the right questions. By asking the right questions we are able to ... Show
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The true problem identified by Matsuo was that all the first tier suppliers had purchases the same MCUs from Rensas Electronics which was further
aggravated by the fact that they were all made from a single factor of the Naka plant which was damaged by the earthquake (Matsuo, 2015). This leads
us to understand the discussion of single and multiple sourcing in supply chain management. While the number and probability of potential risks for
single sourcing is less the damage is highly impactful as there are no alternate sources available for a short term basis (Matsuo, 2015). While in
principle, Toyota avoid single sourcing, their multi layered structure works closely with the first layer suppliers who supply key sub assembled
components. While Matsuo does discuss the claims to single and multiple sourcing, we first need to look at the decisions a company needs to make
in order to determine their sourcing strategy. According to Burke and Vakharia, there are three key decisions that characterize a company's sourcing
strategy. They include a) criteria for establishing a supplier base; (b) criteria for selecting suppliers (a subset of the base) who will receive an order
from the firm and (c) the quantity of goods to order from each supplier selected (Burke and Vakharia, 2004). In the case of Toyota, their Just
–In–Time
inventory initiatives encourage supplier alliances and hence require for partnerships between
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7. Culture Transplant-Nummi Case
A Great Experiment Of Culture Transplant Cross–culture management, Prof. Alfred Kieser XiaoJun Ma Culture is a set of basic assumptions, which
shared solutions to universal problems of external adaptations and internal integration–which have evolved over time and are handed from one
generation to the next. This is a general definition of culture. Actually there are many definitions exist, some concentrated on values, others on shared
patterns of behaviors and meaning. And what we are going to talk about is the problems of transplanting practices, from one culture into another. There
are different types of corporate culture just like there are different ... Show more content on Helpwriting.net ...
But usually, this failure is credited to lack of understanding about the strong role of culture and the role it plays in organizations, not because the culture
does not play an important role in corporations. Actually this is one of the reasons why that many strategic planners now place as much emphasis on
identifying strategic values as they affect strategy mission and vision. The facts of logic of industrialization, technology, striving for efficiency have
risen the argument that whether organizations should be culture free or not. Too much consideration of culture in an organization could reduce
efficiency of the organizations. And it seems like the industrialization and technology development have put the culture problems aside, the conflicts
caused by culture different could be ignored in this case. But is this the real situation? First of all, culture affects the beliefs and values of people, and
also, it decides the behavior of people, the information gathering method and communication type, decision making and so on, which are all critical in
running business. So organizations are actually culture bound in spite of pressures for convergence of the facts of industrialization, globalization and
so on. Practices that are transferred to another culture will take on characteristics of the new environment. The environment will select a part of the new
culture which is better than
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8. Toyota Motor Corporation Case Analysis Essay
Toyota Motor Corporation is a Japanese automotive manufacturer, founded in 1937 as an extension of Toyoda Automatic Loom Works. A competitor in
the motor vehicle industry. Noted in February 2016, as the 13th–largest company in the world by revenue. The largest automobile manufacture in 2012
(by production) which was ahead of General Motors (GM) and Volkswagen (Wikipedia, 2016). According to OICA 2012, Toyota is the world's 1st
automobile manufacturer to produce over 10 million vehicles per year. Worth 397 billion yen (equivalent to 3.27 billion US dollars, employing over
344k and has global sales of 9.147 million vehicles per year (Toyota Company Profile, 2015). Throughout the years that Toyota Motor Corporation has
been in operation, it has prided itself on a well–established brand that is known for manufacturing high quality vehicles that leads in reliability,
functionality and resilience. However, towards the end of 2009, beginning of 2010, Toyota would encounter a series of tragic events that would
eventually force them into recalling over 8 million vehicles. The recall was the result of what was identified as "sudden, unintended acceleration" in a
number of Toyota's top selling models. The issue quickly escalated, catching international attention in the month of August of 2009. A horrific 911
call, from a passenger who had identified that she along with three others were riding in a car (later identified as a Lexus ES 350) that had an
accelerator that was stuck and
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9. Process Identification Plan for Toyota
The Case for Change at Toyota Motor Corporation Process Identification and Improvement Plan
______________________________________________________________________________ Unit 1 Assignment 1 MBA 6022 Lynette D. Capella
University Abstract This Process Identification and Improvement Plan will begin with a summary of the Toyota Motor Corporation and core
commitment to safety, quality and volume. It will also refer to the case study review titled "Toyota: The Accelerator Crisis (2010), by Greto, Schotter,
and Teagarden for a synopsis of the accelerator and automobile recall crisis that affected the company's reputation, image and near financial collapse. It
also identifies two distinct process areas have been targeted for... Show more content on Helpwriting.net ...
Thus, Toyota failed to comply with federal law in its foreign subsidiary and failed to report such safety defects to the proper government regulators
within five business days. (Greto, M., Schotter, A., & TeaGarden, M., 2010) (CNN, 2010) The President, CEO and grandson of the founding
father, Aki Toyoda emphasized "I fear the pace at which we have grown may have been to quick. I would like to point out here that Toyota's
priority has traditionally been the following: First, Safety; Second, Quality and Third, Volume. These priorities became confused, and we were not
able to stop, think and make improvements as much as we were able to before, and our basic stance to listen to customers' voices to make better
products has weakened somewhat. We pursued growth over the speed at which were able to develop our people and our organization, and we should
sincerely be mindful of that. I regret that this has resulted in the safety issues described in the recalls we face today, and I am deeply sorry for any
accidents that Toyota drivers have experienced." (Greto, M., Schotter, A., & TeaGarden, M., 2010) Importance to Toyota: Considering the case study,
Toyota's current reputation and status in the global market is marked with recalls due to defective parts, malfunctions and safety risks–numerous
lawsuits–and fines
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10. Toyota Cost Leadership Strategy
There are many different organization that uses cost leadership, differentiation and innoviation strategy to achieve an operational excellence but before
listing them and explaining how they use them to achieve operational excellence it is important that we explain these different strategies.
–cost leadership strategies –this is a strategy that was developed by mihael porter which describes a way to establish the competitive advantage. This
is a strategy used by firms to achieve lower cost of operation in the industry which is often driven by company efficiency, size ,scale , scope and
cumulative experience. Cost leadership also exploit scale of production and produce highly standardized product using high technology
–Differentiation strategy– this is a strategy used by firms that offers unique attributes that are valued by customers and that customers perceive to be
different and better than other competitive product. More over ... Show more content on Helpwriting.net ...
Cost leadership strategy– Toyota uses cost leadership strategy to drive it cost lower through the just in time (JIT) manufacturing method which they
also refer to as Toyota Production System which is abbreviated an TPS. This strategy addresses cost leadership strategy by mianimizing waste ,
inventory cost, and respond time. With this the business achieves maximum business efficiency.
Differentiation – Toyota is the largest auto maker in the world and the key reason for the companies success is as a result of their differentiation
strategy this includes introduction of a highly efficient manufacturing model to increase the performance of its vechiles and offer offer their customers
with increased value. Another differentiation strategy is the fact that the company was able to produce vehicles for many different market segment and
price
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11. Toyota
Process Identification Abstract Signs of the impending recall crisis began as early as 2006 when the National Highway Traffic Safety Administration
(NHTSA) initiated an investigation into driver reports of "surging" in Toyota's Camry models. This investigation was closed the next year declaring
that there were no defects. Known in the industry for their quality and reliability, Toyota would silently recall almost nine million Toyota and Lexus
models due to the sudden acceleration problems. Because of the lingering reaction in dealing with these problems, Toyota's leadership had been highly
ridiculed, so now they had a big job in identifying the solution that would make sure of the safety of their vehicles and reinstate consumer... Show more
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There are several points to ensure better management. They are: (1) Create constancy of purposed toward improvement of product and service, with
the aim to become competitive and to stay in business and to provide jobs. (2) Awaken to the challenges of the new economic age an adopt a new
philosophy. (3) Cease dependence on inspection to achieve quality. (4) Stop awarding business on the basis of price. Instead, minimize total cost. (5)
Improve constantly the system of production and service to improve quality and productivity, and thus decrease costs. (6) Institute training on the job.
(7) Institute leadership. (8) Drive out fear so that everyone may work effectively for the company. (9) Break down barriers between departments. (10)
Eliminate slogans, exhortations, and targets asking for zero defects and new levels of productivity. (11) Eliminate quotas. Substitute leadership and
eliminate management by objective and by numbers. (12) Remove barriers that rob people of their right to pride of workmanship. The responsibility of
supervisors must be changed from sheer numbers to quality. (13) Institute a vigorous program of education and self–improvement. (14) Put everybody
in the company to work to accomplish the transformation (Deming, 1987). The urgency has surpassed since the recall, therefore, the overall impact
depends on the response and system of improvement to regain the consumers'
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12. Mission Statement Of Toyota
1.0Introduction
Seventy–eight years ago Kiichiro Toyoda has founding Toyota Motor Corporation and the automotive manufacturer has become one of the powerful
manufacturer company around the world. In the motor industry, Toyota has make into 100 "Most Admired" list of companies in the world on the
Fortune Magazine in 2016 (Szczesny, 2016).
The popularity reflects the company's mission and vision statement, which has emphasize a comprehensive approach that considers innovation and
customers' needs that lead to the company's success. Toyota's mission statement has reflects the strategies and a strategic objective of the companies.
Toyota's vision statement indicates the long–term direction which the companies continue to follow by implementing ... Show more content on
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The long term mission and vision will facilitate to understand about the organization goals and the strategic action in achieves it. The uniqueness of the
mission and vision of companies will establish the differences in the industry. The analysis of Toyota's vision statement and mission statement gives
better insights on the company's strategic direction, objectives and actions. The mission and vision statements also help employees understand The
Toyota Way, which is a unique and consist sets of strategies the companies'
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13. Toyota Proactive Quality Management
According to theoretical measures in Toyota, there is no inventory since they applies Just–in–Time philosophy. However in practice this may not be
possible. Therefore, they have very very small inventory due to lead times. Most of the inventory is pipeline inventory. In TMMT Part Supply
Management department is divided to three different groups to manage inventories according to supplier locations. These are local, Europe and Japan.
All have different lead times and different inventory policies. These are related with supply of mass production parts. And TMMT also has chemical
material inventory.
Local Parts' Suppliers Management does not have any inventory and big stock area. The pallets came from milk run land to the p–lane area of the
TMMT. ... Show more content on Helpwriting.net ...
QUALITY PLANNING AND CONTROL SYSTEM
5.1. Proactive Quality Assurance Activities
Quality studies are made at Quality Assurance Division. The examples of the proactive quality assurance activities can be seen below.
1.Daily Asakai Meetings: Asakai is a kind of meeting made at Assembly Shop Asakai Area. The importance of the Asakai is that CEO, General
Managers, Managers and their Japanese Coordinators participate. Beginning of the meeting all values obtained one day before is talked and
compared with target values. There is a major topic of the Asakai. A worker talkes about a major problem he explains what is happened, root causes
of the problem and what is countermeasure of the problem. The most important part is countermeasures since Toyota care what will be done tomorrow
to get rid of this problem.
2.Quality Problem Reports (QPR): Its aim is that take precaution to a critical and important problem. The QPR can be prepared by TMMT workers or
suppliers. If the problem occurs first time related department can request this report. If the problem occurs more than three times system sends request
directly to the related department or supplier. It is aimed to answer the questions about why this problem occured and how it will not occur
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14. Toyota's Positive Outlook Of Toyota
Toyota's Positive Outlook
Toyota! Toyota is the top automobile manufacturer globally and is on its way in the U.S. Although, Toyota has not always been at the top of the
game, the company has always rose to the occasion. What do you think a crisis for an automobile manufacturer would consist of? If a recall is what
you said you would be correct. That is just what Toyota overcame in 2010. With this recall Toyota showed the world what the company could handle,
whether it was through social media or with CEO changes, Toyota surpassed it and is still rising. History of Toyota Toyota was founded in 1937, as an
off shoot of Toyoda Spinning and Weaving Company.Sakichi Toyoda invented the first power loom which revolutionized the country's textile industry.
With his son's help he created the first automatic loom in 1924. Kiichiro was the innovator of the family and as such he would go to travel to the
U.S.A. and Europe, which introduced him to the automobiles industry. With this new knowledge Sakichi sold his loom business and put the money
into the first Toyota truck which was built in 1935, and the first passenger car in 1936. Thus begun the beginning of the Toyota Motor Corporation.
The First Crisis
Toyota having 3,000 employees and no facilities at the end of World War II, did not give up. Toyota created a new postwar automobile in 1947, and
attempted to rebuild. The Japanese economy still suffering in 1949, with raw materials and goods of all kinds still in short supply.
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15. Toyota's Production System ( Tps )
Toyota Production System As part of Toyota Global, Toyota Australia inherited legendary Toyota Production System (TPS). TPS was created by the
founder of Toyota Motor Corporation as 'a set of principles that have been proven in day–to–day practice over many years' (Toyota Australia n.d.) TPS
has three desired outcomes: To provide the customer with the highest quality vehicles, at lowest possible cost, in a timely manner with the shortest
possible lead times. To provide members with work satisfaction, job security and fair treatment. It gives the company flexibility to respond to the
market, achieve profit through cost reduction activities and long–term prosperity. (Toyota Australia n.d.) TPS consists of Kaizen, Just In Time (JIT),
and Jidoka. Kaizen means never stop improving. Toyota encourages its employees to not only follow the rules, but also improve the rules to achieve
highest productivity. Just In Time means to produce necessary units in the necessary quantities at the necessary time. Jidoka means automation with a
human touch (Toyota Australia n.d.). Toyota Australia utilises its manufacturing plant in Althona, Victoria to produce cars in five departments. Firstly,
powertrain department produces engine components. Once the engine is finished, it is sent directly to assembly department. Secondly, Press plant
manufactures steel panels such as side panels, roof panels and bottom panels using press machine. Thirdly, welding shop department fastens and welds
... Get more on HelpWriting.net ...
16. Toyota 's Organisational Structure And Organizational...
It is arguable that Toyota's ability to deliver on its 'customer first, quality first' policy is due to its organisational structure. Toyota's organisational
structure was based on a traditional Japanese business hierarchy in which the most senior executives. This centralised decision making system places
the responsibility of all the decision processes solely on the most senior executives. This type of organisation structure is characterised by limited
delegation of authority with all the information flowing downward. This structured was utilised within the global platform, which meant the production
within American Toyota plants were heavily monitored by a Japanese counterpart. This was done in order to make sure that protocol was... Show more
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Toyota first published the description for TPS in 1992, which served as an overview of the concepts, which underlined the company's production
system. Many companies that have tried to mimic this system without a clear understanding of the guiding principles have ended in failure. These
principles referred to as the Toyota Way, include but are not limited to:
Continued improvement (Kaizen, Genchi Genbatstu)
Respect for people and Team work
Add value to the organization by developing people and partners
The right process will create the right results
Organizational learning is driven by solving root problems.
TPS was further generalised into a model referred to as Lean manufacturing that has been employed by numerous manufacturing companies all over
the world. The centralised decision making structure was imperative to the initial success of TPS. However, the style of structure results in a tendency
for information to be kept in secrecy. This means that limited number of upper management would be aware of problems that could have been limited
or avoided, had a larger system of checks and balances been in place. This is what resulted in the damaging production problems causing the product
recall of the 2000s. As mentioned in the company policy, quality is of utmost concern for Toyota. This means that in 1989, when there were issues with
the company's luxury cars
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17. The Japanese Automobile Industry : A Competitive Position...
Introduction
This paper examines the Japanese automobile industry, using as example the case of Toyota in comparison with other automobile manufacturers and
the way it has retain its competitive position as a multinational corporation in the international context. In order to do so, focus will be directed on
management strategies, human resources, development of existing ideas, stability in the foreign market and the role of the government.
About Toyota
Toyota Motor Corporation was created in 1933 by Kiichiro Toyoda, after organizational changes within the primary organization that was owned by his
father Sakichi Toyoda, Toyota Industries, being specialised in the manufacturing of automatic looms and forklift trucks. The patent for the automatic
loom was bought by a British company in 1929, helping the generation of the capital for the development of the automobiles industry (Menghani et al.,
2014). The new company was focusing on automobiles manufacturing, becoming independent in 1937, when the first car was produced.
Sakichi gained experience in the carpentry industry from his father, helping him create various inventions that would improve existing looms. In 1924,
for instance, he created the "Type G" automatic loom, which was implemented with a device aiming to automatically stop the loom once a thread was
detected, in order to prevent the production of poor quality products and help into the improvement of systems that will be less exposed to inaccuracy.
The concept
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18. A Synopsis Of The Toyota Way By Jeffery Liker
In the book, The Toyota Way, Jeffery Liker provides an in
–depth account of, not only the tools and methods of Toyota's Production System, but also a
broader explanation of the principles at work in the Toyota culture. This philosophy of manufacturing can be summarized through two important
pillars: "Continuous Improvement" and "Respect for People." These pillars help define Toyota's approach to doing business, were the focus is on
continuous learning and embracing change. By incorporating this ideology and its 14 principles into its manufacturing operations, Toyota has become
the greatest manufacturer in the world. In this essay, I will provide a synopsis of Toyota's 14 principles and also offer my own account oflean
manufacturing at CNH Industrial. Toyota's 14 principles can be broken up into four broad categories. These categories are: 1) Long–term Philosophy,
2) The Right Process Will Produce the Right Result, 3) Add Value to the Organization by Developing Your People, and 4) Continuously Solving Root
Problems Drives Organizational Learning. Following each of the principles within these categories provides a sustainable competitive advantage for
Toyota. Liker notes, it is important to realize that these lean principles established by Toyota may not be suitable for every company. Instead, he
emphasizes the importance of establishing a unique set of principles that are right for a particular organization. Only then can an organization truly add
value to its customers and
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19. Jidoka And Information Systems Collaborate To Achieve...
Jidoka and Information Systems Collaborate to Achieve Competitive Advantage Via Differentiation
Jidoka holds that quality should be integrated throughout the manufacturing process (Toyota Motor Corporation Australia, n.d.). The premise of this
approach lies in designing processes and equipment in such a way in which a call for attention is made to any problem as soon as it arises. This
principle was seemingly implemented as early as 1902 by Saki chi Toyoda when he invented the world's first automatic loom which was automated to
halt immediately when any threads broke. Today the principle of "automation with human touch" is most vividly manifested at the Altona plant in the
Andon cords situated directly above the production lines ... Show more content on Helpwriting.net ...
Although efficiency is improved and waste is eliminated, the J.I.T. system is not an easy feat and requires very close coordination between Toyota
plants and their suppliers. To achieve the necessary level of coordination, Toyota implements the e–Kanban system which uses the communication
network and computers to maintain continuous communication between the company and its suppliers (CORPORATION., T. M., n.d.).
To obtain direct and continuous communication with suppliers, the E–Kanban system leverages technology to signal the flow of materials within the
production line (CORPORATION., T. M., n.d.; Naik, Kumar, & Goud, 2013). In comparison to the traditional Kanban system, the E
–Kanban uses
barcodes and electronic messages such as email or electronic data interchange instead of Kanban cards which require manual entry and are frequently
lost. The barcodes are used to highlight the inventory. These barcodes are then scanned throughout the multiple processes of manufacturing to signal
the barcodes utility. Once the barcodes are scanned, the information collected from each barcode is compiled and stored in the computer. This
information is automatically sent to Toyota's suppliers via a corporate network to inform them of the parts needed and the time and place they are to be
delivered.
As a result, work processes are made more effective and efficient
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20. Toyota's Production System ( Tps )
Toyota Production System As part of Toyota Global, Toyota Australia inherited legendary Toyota Production System (TPS). TPS was created by the
founder of Toyota Motor Corporation as 'a set of principles that have been proven in day–to–day practice over many years' (Toyota Australia n.d.) TPS
has three desired outcomes: To provide the customer with the highest quality vehicles, at lowest possible cost, in a timely manner with the shortest
possible lead times. To provide members with work satisfaction, job security and fair treatment. It gives the company flexibility to respond to the
market, achieve profit through cost reduction activities and long–term prosperity. (Toyota Australia n.d.) TPS consists of Kaizen, Just In Time (JIT),
and Jidoka. Kaizen means never stop improving. Toyota encourages its employees to not only follow the rules, but also improve the rules to achieve
highest productivity. Just In Time means to produce necessary units in the necessary quantities at the necessary time. Jidoka means automation with a
human touch (Toyota Australia n.d.). Toyota Australia utilises its manufacturing plant in Althona, Victoria to produce cars in five departments. Firstly,
powertrain department produces engine components. Once the engine is finished, it is sent directly to assembly department. Secondly, Press plant
manufactures steel panels such as side panels, roof panels and bottom panels using press machine. Thirdly, welding shop department fastens and welds
... Get more on HelpWriting.net ...
21. The Toyota Way: Continuous Improvement And Respect For People
The Toyota Way can be summarized briefly as: Continuous Improvement and Respect for People. Continuous improvement, often called Kaizen,
defines Toyota's basic approach to doing business. Challenge everything. Individuals should contribute continuous improvement, in creating an
atmosphere of continuous learning and an environment that not only accepts but actually embraces change. Such an environment can only be created
where there is respect for people hence second pillar of the Toyota way.
In this book, Dr. Liker explains the management systems, thinking, and philosophy behind Toyota's success, providing valuable insights which can be
applied to any business or situation. Professor Liker has uniquely explained the broader principles at work in the Toyota culture. The Toyota Way is
divided into three parts. Part one introduces the present success and history of Toyota. It describes how Toyota Production System evolved as a new
paradigm of manufacturing, transforming business across industries. In part two it covered 14 principles of the Toyota... Show more content on
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Then ford and GM used mass production and economies of scale while Toyota's market was very small but focused on variety of vehicles on the
same assembly line to satisfy customers. To make the operations flexible TPS was invented. It has few of its ideas from the United States. The core
idea of JUST IN TIME system came from the concept of pull system used in American supermarkets. In pull system stores use to replenish each item
which went low on the shelf. At Toyota every step of the manufacturing process uses Kanban cards to signal to the previous step when its parts need to
be replenished. Apart from broadly defining customers to include internal and external clients, Toyota was also encouraged for systematic approach in
problem solving, which became most important for continuous improvement known as KAIZEN. This way Toyota became the world's best
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22. Navigating Turbulence : Integrated Hrm And Toyota Motors Corp
IMS 4330.501
Professor Hubert Zydorek
27 February 2017
Mikayla J Garvey
Navigating Turbulence: Integrated HRM and Toyota Motors Corp.
From the founding of Toyoda Loom Works in the 1920s, to the creation of Toyota Motor Co. in the 1940s, its leaders believed that the key to success
was investment in its people (Liker, 2004). The Toyota culture has evolved since the company 's founding and is the core competence of the company.
It is the reason why operations are lean, cars hit the market on time and on budget, chief engineers developing cars deeply understand the customer,
company executives anticipate long–term trends and have clear strategies, and every employee (called a team member) is vigorously working on
achieving the annual plan of ... Show more content on Helpwriting.net ...
As soon as the HR reps from Japan and the North America headquarters management team found out about the problem, it was attacked in the standard
Toyota fashion. However, because of the short–term foundation domestically within the United States, the overall delegation of addressing the
problem–although simple in approach to solve–was met with some turbulence along the corporate governance structure.
When the HR representatives started to interview team members to get the facts, they were quickly told that they were not trusted and that is why
nobody had come to them earlier. The HR representatives were seen as members of management, and therefore part of the problem and not the solution.
Additionally, because the HR representatives were from a mixture of cultural backgrounds foreign to the atmosphere of the American plant, it was
difficult to have conversations that were conducive to productivity in resolving the issues within the plant appropriately. For fear of loss of further
progress, the HR management ultimately decided to hire an outside investigation team to do the interviews with paint team members and management.
Managers of multinational enterprises (MNEs) often attempt to export their organizational practices to their subsidiaries worldwide. However, they
soon realize that some
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23. Toyota Case Study
1.What were the drivers of Toyota 's accelerator crisis? Why was Toyota facing a recall crisis? The main driver of accelerator crisis is Toyota's
quality issue. Toyota reduces their cost through purchasing the resources from global suppliers at low cost. Toyota encountered oil sludge in their
engines and pedal obstructions. However, they interpreted the issue was caused by users' errors and disclaimed the action as a special policy
adjustment, not a recall (Greto, Schotter & Teagarden, 2014). Customers refused to cover the repair expenses and even hired lawyers against Toyota.
The second issue is the pedal brake, which caused numerous accidents reported by Toyota's consumers. For example, on February 2010, there was an
accident occurred... Show more content on Helpwriting.net ...
How well are Toyota's management, employees, and external stakeholders to support their corporate brand? Management Toyota utilizes human
resource very efficiently by developing a system – Toyota Way (Toyota Motor Corporation, 2014). This system has empowered the management and
workers as the core competency in supporting Toyota's corporate brand. Toyota was successful in managing their people to improve their Corporate
Brand, by building a culture of respect, trust between the organization and employees (Liker, 2007). Toyota believes in grooming their leaders as a
role model, as they are able to be acquired with the business locations and support the company's ideologies. Toyota develops leaders and regards them
as Company's tangible resources. Employees Toyota's employees develop strengths through their ability in innovative–thinking by creating continuous
improvement known as Kaizens. For example, "Kanban" or "Pull–System" allows prevention of over–production and manages the inventory
accordingly with efficiency. Teamwork is cultivated among the employees as to maximize their outputs and values of work. Incorporate the receptive
of new ideas and collaboration from the workers, Toyota was able to produce new quality products and simplify their work
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24. An Analysis of Toyota's Strategic Procurement and Supply...
Purchasing & Materials Management| | Strategic Procurement & Supply Chain Management| Introduction The topic selected is (Strategic Procurement
& Supply Chain Management). For this study, we have selected Toyota Motor Corporations as our company of choice. Toyota is without doubt the
best in the world, with its many philosophies and principles on how to make the best out of the least; JIT, lean production and elimination of waste
and the desire for continuous improvement are just a few ways how Toyota has become the best in the auto industry. Toyota as a name, a company, and
as a brand has become synonymous with Quality. At the heart of its success, lie family values that have been passed down; a norm that has become the
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Across the world, Toyota participates enthusiastically in community activities ranging from the sponsorship of educational and cultural programmes to
international exchange and research.Toyota has the fastest product development process in the world. New cars and trucks take 12 months or less to
design, while competitors typically require two to three years.Toyota is benchmarked as the best in class by all of its peers and competitors throughout
the world for high quality, high productivity, manufacturing speed, and flexibility. Toyota automobiles have consistently been at the top of quality
rankings. Strategic AnalysisTo better understand a firm and its placement of its strategies, we must conduct an analysis of factors that might affect its
selection of strategies. SWOT Analysis Strengths * Toyota Motor Corporation is the world's largest vehicle manufacturer by production and sales. *
Toyota is best known for environmentally safe, quality, reliability, durability and value for money. * Toyota's Camry and Corolla have been the
top–selling cars in their respected categories; in the past eight out of nine years. Also, Toyota produces the globe's best selling hybrid car, the Prius–
which by 2010 had surpassed two million sales worldwide. * Strong distribution and marketing efforts focused on meeting diverse needs,
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25. The Development Of A New Yaris Model
The development of a new Yaris model by Toyota necessitates an investigation and implementation of a procurement plan for interior components
consisting of seat fabric, multimedia player and power windows buttons. The sales of approximately 3,500 per quarter are estimated based on small
car class sales figures of 25,000 in the March quarter of 2016 (Costello 2016) and a market share of 14 percent from 2012 data (Federal Chamber of
Automotive Industries 2012). The expected sales volume will be one of the determining factors in the procurement methods adopted. Initially, this
report will determine whether the component is made in–house or outsourced. If outsourcing is recommended, the selected items are to be analysed
using the Kraljic Portfolio Matrix (KPM) to determine their strategic value and an appropriate procurement strategy for each component.
Once the procurement strategy is agreed upon an appropriate set of supplier selection criteria is to be developed taking into account the Toyota
Production System (TPS) and the company's ethical and social requirements. Importantly, this assists in developing models and frameworks, to evaluate
supplier submissions, to match Toyota's requirements. Subsequently, it will necessary to explore negotiation methods and essential contract inclusions
to successfully implement this strategy. It is significant to perform a risk analysis of the sourcing strategy to determine important risk factors to be
monitored and mitigated. Importantly,
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26. The Process Of An Organization
BENCHMARK There is a common method for both public and private companies, allowing them to improve efficiency in their processes and
activities. This method is known as Organizational Benchmarking, which is defined as the process of identifying, learning and applying best practices
of other successful companies in the market (Gibson, L and Glenn, E., 2000). In other words, this process is based on the analysis of how other
companies conduct their business and adapt to another company to improve efficiency. Before starting the process of benchmarking, it is necessary to
evaluate and establish the starting point of the organization. That is, knowing where the company is, what it is doing well and what their weaknesses
are. Then, a... Show more content on Helpwriting.net ...
As a result of this research there were obtained two important conclusions. The first conclusion is that US and Europe could improve production
processes of vehicles to overcome the energy use and environmental effects issues. The second conclusion is that it was difficult to compete with
Japanese companies, because they, especially Toyota, had developed a different method from the others enterprises and consisted of a more
developed system than a simple mass production (Graves A. and Madigan, D., 2012) Having analyzed more than 90 companies, it was possible to
observe that Toyota created something that was later called "Lean Production". In the first stage two indicators were used to measure the efficiency
of the company: the first refers to the total hours worked by all employees divided by the number of vehicles produced; and the second indicator
was the number of defects per vehicle. At the end of this analysis it was concluded that Japanese companies had a lower rate of defects per vehicle,
they were twice as productive and used 40 % less space in production plants, which meant a significant reduction in costs Later, a more detailed
analysis was performed according to the activities type, separating the standard tasks of non – standard and taking into account the time it took each
employee to perform them. Having completed the entire analysis process, it was possible to identify how Toyota, having created the
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27. MGMT Case Study Toyota Crisis
Case Study for MGMT
The Case Study "Did Toyota's Culture Cause Its Problems?" illustrates the slow reaction to safety problems and the arrogant culture of
Toyota regarding the issue of unintended acceleration (Robbins &Judge
2013). The key issues in the case study are the arrogant culture of
Toyota, miscommunication, groupthink and poor human resource management. The problems in Toyota began with the recall of 10000
Laxus Cars in 2000 (Finch 2010, p 475), followed by a series of recalls for different models in 2010 (Robbins & Judge 2013). These recalls associated
with the unintended acceleration gave birth to lots of questions regarding the countermeasures of Toyota towards safety and the culture of the
organization. The ... Show more content on Helpwriting.net ...
Intra–organizational communication occurs inside of an organization which generally engages organizational members (Clegg et al. 2011). In case of
Toyota, when the problems associated with unintended acceleration arose, Toyota reacted slowly to the problems and failed to find the real cause of
the crisis (Finch 2010, p.474). Later a quality advisory panel developed by Akio Toyoda, the president of Toyota, stated that the flaws created by the
unintended acceleration damaged information sharing and miscommunication and slowed down response time to quality and safety issues (Ohnsman
2011, cited in Taneja, Pryor, Sewell
2012, p. 128). This provides a clean example of Toyota having miscommunication within the company.
Mass communication problem was also evident in Toyota. Mass communication reaches many receivers from one point(Clegg et al.
2011), thus helps to build strong relationships with key Stakeholders
(Clegg et al. 2011). But, in Toyota, the corporate leaders did not have the courage to face the public for several weeks on critical safety issues,
therefore, they risked the trust of Toyota's dealers and customers worldwide' (Heller and Darling 2011, p.11). This justifies poor mass communication
in Toyota.
Human Resource Management
The lack of skilled Human Resource Management was noticeable throughout the Toyota crisis. Human Resource
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28. Business Strategy That Drives Operational Capabilities
1.Companies that often achieve high success rate do so because of the fact that they design their operations to support the company's business strategy.
These firms take the necessary steps to ensure that production operations are suited for the intended target markets. Production Operations can be
defined as the special ability that production does well in order to outperform its competition, whether through offering quality, flexibility, low cost, or
durable products/services. Toyota Motor Corporation a globally recognized leader in the automotive industries focuses on quality as its operation
capability. If the company had focused on low cost instead of quality its operations would have an altogether different look. Two ways that... Show
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The second area within the company's operation that can change in order to focus on a cost minimization processes is the reduction in advertising.
According to an article published on www.businessinsider.com/ in 2013 the company was ranked among the top 12 biggest advertising spenders in
the world with $2.09 billion dollars spent on various forms of advertising. Since most of Toyota's competitors do not have the advertising budget that
the currently do a reduction in spending on advertising could prove to have little to no effect on sales as Toyota may be able to divert some of the
monies it currently spends on advertising to continue to build and develop the high–quality vehicles that it has been known for ensuring a that they still
maximize their profits and market–share. 2. Although FedEx and the U.S. Postal Service compete for many of the same customers both companies
business strategy differs in terms of how they attempt to attract new customers. Here are two ways that both companies differ in how they attempt to
attract new customers, FedEx continue to differentiate itself from other shipping service providers by making their main focus on being very reliable
all but guaranteeing that your package will arrive when they say it will. There are constant upgrades and testing being carried out on their trucks and
plane in order to ensure their dependability. Another way in which both companies differ is that the U.S Postal
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29. Relationship Between Management And Labor
Toyota, a car manufacture as well as a family owned global corporation, meets its goals fundamentally rooted from a creed called "The Toyota
way"(2005). "Respect for the people" and "continuous improvement"(2005) a motto that not only defines "The Toyota way" but also serves as the
backbone of Toyota's success and proves through it's fruition regarding how constructive the relationship between management and labor truly is.
Through this analytical essay, interaction between management and labor are identified throughout the progression and current polices, arrangements,
and procedures in Toyota's business. For example, a labor dispute in 1950 (2008) which led to the staple of trust and respect between management and
labor by the "Labor–management joint declaration" establishing in 1962. "The Toyota way" is expressed in the organization's culture through
implementing procedures and plans that improve employee self worth and awareness (2008). Several examples of procedures and plans are examined
from researching the company. Following Toyota's two major keys, "respect for the people" and "continuous improvement," communication between
employees and management serves in a purpose to centralize the concept of which the individual's effort essentially creates the team's final outcome.
(2008) In regards to the team everyone may not work in the same department and yet no department is regarded with more importance thus creating a
equal environment leading to higher awareness
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30. Four Basic Objectives Of Toyota
to meet the expectation of the customers around the World and to be the role model for within the industry as well as community (Global, 2010).
The Toyota has four basic aims including: 1. To provide World class quality and services (Global, 2010). 2. Develop the employee's potential based on
mutual respect, trust and cooperation (Global, 2010). 3. Reduce cost through deduction of waste and maximize profit (Global, 2010). 4. Develop
flexible standard based on market needs (Global, 2010). The following are the manufacturing principles implemented by Toyota: Just–in–time The
Toyota production system meets the customer demand professionally and without delay by linking all production activities to real market place and
demand. Just in time production ... Show more content on Helpwriting.net ...
In TPS it means having just the right components to build the products (Toyota, 2009). A smooth, continuous and optimized workflow, with carefully
planned and measured work–cycle times and on–demand movement of goods, reduces the cost of wasted time, materials and capacity. Team members
can concentrate on their tasks without interruption, which leads to better quality, timely delivery, and peace–of–mind for Toyota's customers (Toyota,
2009). Jidoka Toyota is customer oriented company. They meet the expectation of customers through better quality. When it comes to quality, there is
no room for compromise in the Toyota Production System (Austenfeld, 2006). The TPS standard of jidoka builds quality checks into each step of the
production process. By ensuring that all processes are visible, jidoka helps ensure that abnormalities are made visible and addressed immediately
(Toyota, 2009). Jidoka translates as "autonomation" and can be described as"automation with a human touch". Quality is monitored throughout, with
each team member being responsible for performing quality checks before delivering the goods–in–process to the next point in the production line
(Toyota, 2009). If a defect or error is identified it is addressed immediately – even if this means temporarily stopping
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33. Toyota Recall Issue
Introduction This paper describes various aspects of the Toyota recall issue. It enables to determine the Toyato recall issues, purpose and structure
of it. The Toyota recall issue has prompted high criticism in national forums, automotive trade publications and media circles. Three separate recall
issue by the Toyota occurred end of 2009 to start of the 2010. First, recall issue was to correct a possible incursion of an incorrect drivers side floor mat
into the foot pedal. Second recall issue start after some crashes were presented by floor mat incursion. Last recall issues was a separate recall for
hybrid anti–lock brake software. Toyota declared recalls of around 5.2 million vehicles for the floor mat problem and 2.3 million vehicles for... Show
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Both theories are able to determine the Toyota recall the structure business in the current competitive market. It is easy to evaluate the recall issue in
the Toyota through lean and Toyota management system theory because it helps to provide overview about it. Toyota model designed with appropriate
model of the organization that would be beneficial for the organization growth and development. Toyota model is used by another automobile sector
organization due to its high success ratio in the market. (Meier,
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34. Toyota Supplier Relations: Fixing the Suprima Chassis
Toyota Supplier Relations: Fixing the Suprima Chassis Toyota faced a challenge related to the poor visibility and low quality of a supplier for the
Suprima model. The Japanese brand, being related to a top quality product and a Just in Time manufacturing scheme could not afford to have stock out
problems nor not meeting consumers' demand for quality.
One of the main errors leading to this situation was the fact that ChassisCo didn't follow on the Toyota principle of giving the bad news up front.
Toyota stated with every supplier that they expected a swift alert in case any risks were to arise, in order to tackle root causes and diminish the
problems right away. On the same line, Toyota knew that the manufacturing process for the... Show more content on Helpwriting.net ...
On the side of ChassisCo, they faced two issues, namely the fact that their most experienced people had all been reinstated across different geographies
and therefore, their know–how was decreased. Second, ChassisCo had a rise in demand created by new launches form a set of different customers.
This caused their efforts to mitigate in different projects, creating a capacity gap.
In order to speed up the process, Toyota could give a chance to the process manager to make changes to the attachment methods and quality test them.
If successful, this could increase the daily yield of parts per day, helping towards the goal.
Also, rotating the engineering team that had the most developed relations with ChassisCo was a significant mistake, since were key people to escalate
problems and seek for solutions.
Making the switch from manual welding process to an automated one actually had a negative impact on productivity. Perhaps the root cause of this
was the fact that they needed more space to install the additional capacity, but instead they decided to go for a higher plant density. Also, that they
preferred the lowest bids from parts suppliers, seeking to meet the aggressive Toyota price, but instead might had jeopardized the quality of the
supplied parts.
In contrast to ChassisCo's practices, Toyota actually invested time in going to the suppliers and assessing their capability. Although, by
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35. Toyota Motor Sales USA Inc.
What are Toyota's Mission and Vision Statements
The Toyota Motor Sales U.S.A., Inc. Mission and Vision Statements are as follows:
Mission Statement: "To attract and attain customers with outstanding products and services and the most satisfying ownership experience in U.S.A"
Vision Statement: "To be the most successful and respected car company in America."
http://www.toyota–global.com/sustainability/society/stakeholder/
Toyota's Stakeholder Groups & CSR Initiatives
As an international company in the automotive line, Toyota's corporate social responsibility activity deals with various stakeholders with unlike
interests and demands. Although, the following are the most significant groups of Toyota's stakeholders, according to significance in affecting the firm:
1.Employees
2.Customers
3.Investors
4.Environment
5.Communities
Employees: Toyota considers employees as its most important stakeholders. This stakeholder group aims for job guarantee, career future and fair
employment treatments. ... Show more content on Helpwriting.net ...
The interests of this stakeholder group are high quality products and services, along with attractive pricing. Toyota finding these interests through rapid
transformations based on The Toyota Wayand the Toyota Production System (TPS), which aim to efficiency, highest quality and fastest innovation.
Thus, the enterprise's corporate social responsibility programs properly cover the interests of customers as stakeholders.
Investors: Toyota considers investors as third major stakeholder group. These stakeholders are interested in financial gaining. Toyota make these
interests through emphasis on international business market. The company had a decline because of the recession in the late 2000s and huge numbers
of recalled products in 2009 due to safety matters like the sticking pedal problem, following its restructure Toyota now highlights advance business
resilience as a priority over fast
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36. Toyota Company Was Established In The Year 1937. Its Main
Toyota Company was established in the year 1937. Its main activities are the production of vehicles and sales. With its headquarters based in Japan,
Toyota has employed over three hundred thousand employees. Toyota Company belongs to the motor vehicle industry where competition is tight even
though Toyota is leading on the number of vehicles being sold on a daily basis. Toyota operates in 51 countries worldwide.
The guiding principles at Toyota include:
Honoring the spirit of the law and language of each country and carry out fair and open business activities in order to be a good corporate citizen of
the universe.
Respecting the customs and culture of all nations and contribute to the social and economic development through corporate ... Show more content on
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Their primary goal for this is to inspire them to manufacture better cars as they compete on any kind of road. They also race to bring adventure,
freedom and the pleasure of driving to all people.
Toyota Company is also involved in art contest as a form of reaching out to the global market. They invite children from all over the world to share
thoughts about the future of mobility through drawing their dream cars.
Toyota is also involved in sponsoring global street musicians where the winners of the contest are taken on a road trip where they play music in the
most unique and amazing places on earth. The global street band of 2015 traveled to New Zealand.
Toyota motor products include; Hybrid, Plug–in Hybrid, Cars, MPVS/Vans, SUVs, Fuel Cell and Commercials. The strategy Toyota uses formarketing
is mostly to showcase its different range of vehicles to the market as they also get inspired through the same to manufacture better vehicles. With this
method both the clientele and the company benefit from each other.
2.0 Strategic Plan
2.1.0. Toyota's Global Vision.
The company aims to be a leading product in the industry, while satisfying customers experience through offering innovative products that use
advanced technologies and services. The company also seeks to champion the use of clean technology with a bid to keep the environment clean.
Moreover, it will engage talents and passions to come up with better
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37. Toyota Culture And Management Behavior
Culture and Management behaviour Toyota's culture and management is based on a three level Schein's pyramid which includes artifacts and
behaviour, norms and value and underlying assumptions. (Schein, 2004) From understanding this it's evident that the employees need to be able to
comprehend the value of the process as results are not praised til they have achieved the necessary results within Toyota. Teamwork is the basis for
Toyota with a set group number of 5 as it they have found it is easier to facilitate and easier to solve problems and build mutual trust amongst
employees and managers Japan's culture is identified as a Family culture type by Trompenaars (1997) which is highly centralised and highly formal
where employees work around a central power. In Japanese culture and within Toyota there is a warm relationship between employees of different
levels with respect for elders which is aspect that's within a Family culture type... Show more content on Helpwriting.net ...
It is clear that the Japanese culture heavily influences Toyota as its 'way' which is based on teamwork, respect for people and mutual trust, continuous
improvement and learning and long term thinking which are all feature of a collectivist culture As part of Toyota's organisational culture, social
discrimination is minimised between employees and managers, this is evident as everyone is required to wear the same uniform, no executive parking
areas, and no executive dining areas as all people are equal. This promotes devotion to the company where employees are motivated to
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38. Toyota 's Total Quality Management Process
During the identification stage for process improvement in the previous assessment, we were able to identify that Toyota's failure to adhere to its own
principles "The Toyota Way" in regards to the Toyota Production System (TPS), more directly principle 5, to build a culture for stopping production in
order to fix identified problems and getting quality right the first time. Furthermore, leading to Toyota's biggest crisis "sudden unintended acceleration"
in their top selling models causing a number of losses across the board. It is clear that Toyota must follow the TPS, precisely the Total Quality
Management process (TQM), in order to properly address and resolve any issues associated with the safety and quality of its products. It is imperative
to have the complete buy–in and support of Upper Management to encourage accountability and ensure the sustainability of this process. Thereby,
enabling Toyota to re–build its brand, re–gain consumer trust and confidence in their products and reposition themselves as the leading automotive
manufacturer internationally. During this assessment we will create a current state and new process map for the recommended process improvement;
create a cause–and–effect diagram; and identify one main cause as a result of the examination of the cause–and –effect diagram and current state
process map.
Cause–and–Effect Diagram Cause and effect diagrams or the more commonly used term Fishbone diagrams, are used as a help–aid to visually display
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39. Case Study On Toyota Future Crisis
Toyota: The Accelerator Crisis
How well did Toyota's management, employees, and external stakeholders support their corporate brand? Has Toyota effectively managed public
relations in the U.S.? Who should be accountable for this activity? How could Toyota's crisis management be improved?
Supporting Corporate Brand
The management and the employees implemented and executed the "The Toyota Way" into the company's culture. The section three of the "Toyota
Way" explains as to why Toyota has been succeeding in managing its people to improve its corporate brand. Toyota believes in nurturing their leaders
from within the company walls as they know the routine business and at the same time advocate they are aware of the company's ideologies. On using
the resource–based view, these teachings define the distinctive capabilities which uses its resources (people) to refine its competitive advantage ... Show
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Going and seeing by self to thoroughly understand the situation
Respecting the extended network of partners and suppliers by challenging them and also helping them to improve
Developing exceptional people and teams who follow the company's philosophy
Growing leaders who thoroughly understand the work, live the philosophy and also teach it to others
Building a culture to get quality right the first time before fixing the problem
Creating a continuous process flow to bring problems to the surface
Basing management decisions on a long–term philosophy, even if it's at the expense of short–term financial
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