The Metropolitan Museum of Art library staff adopted several Web 2.0 tools to make their resources more accessible and help patrons with research. A volunteer team experimented with tools like wikis, blogs, Flickr, and RSS feeds. They provided instruction to museum staff on using these tools and saw high interest. A survey later found that most staff had used at least one tool, with Flickr being the most popular. Web 2.0 helped the library share information and resources in new ways.

1. Demystifying & Integrating Web 2.0 at the Metropolitan Museum of Art New York Library Association November 6, 2008 Jennie Pu , Senior Library Associate Deborah Vincelli , Electronic Resources & Instructional Services Librarian

2. The Thomas J. Watson Library is the central research library of The Metropolitan Museum of Art.

4. The Library also has an extensive collection of subscription electronic resources.

6. The Library’s Instruction Program focuses on the Museum’s curatorial, conservation and research staff.

7. Patron Perceptions Art History is a discipline that has relied on more traditional print sources.

9. Suspicion of non-subscription online resources

10. Patron Research Needs Specific, idiosyncratic, and “point of need” Searching for the missing piece of an obscure research puzzle – e.g. provenance research

13. The Web 2.0 Team Circulation Serials ILL Electronic Resources CJK Acquisitions Library Systems Cataloging Reference Left to right: Lisa Beidel, Erika Hauser, Robyn Fleming, Deborah Vincelli, Renée Watson, Jennie Pu, Angela Washington, Dan Lipcan & John Lindaman.

17. The team created a wiki to place our presentation notes.

18. Each team member worked on a tool.

22. Lead By Example

23. Avoided “Tech Talk”

24. Used Relevant Examples

28. http://creativecommons.org/licenses/by/2.0/deed.en http://www.flickr.com/photos/73416633@N00/86737659/

38. Concern with Privacy and Quality

39. We developed a mantra for our class: “ Content can be public, completely private, or restricted to a select group of colleagues – you decide .” Concern with Privacy

40. We invited our patrons to evaluate information critically regardless of the container … Concern with Quality

41. “ Not all wikis are nightmarish, unvetted entities that exist in the wild … like any other online tool, wikis can be authoritative sources if authored and edited by experts.” (Quote from our class blog)

46. Marketing & Launch

49. Word of mouth Department liasons Committee meetings Emails Flyers Museum newsletter 2.0 marketing

50. Go to the customer

51. Customize content: show relevant examples

52. The Cloisters

53. We offered treats too. http://www.flickr.com/photos/mrsmagic/1117398599/

54. All attendees were promptly followed-up with a short email and survey questions

55. Presenters shared their experience and tips with the rest of the team

56. The presentation blog was very much alive.

57. Results

58. High interest from staff Asian Art American Paintings Arts of Africa, Oceania Americas

59. Musical Instruments Medieval Modern Drawings and Prints

60. 4 months: 32 departments, 250+ attendees European Paintings

61. New York Historical Society New York Metropolitan Chapter of the Art Libraries Society of North America

62. Feedback

63. I had heard of some of these tools before but hadn't considered them in a research context. I was especially surprised to see that institutions have begun to start Flickr accounts and blogs.

64. Many of the tools presented could be useful for understanding digital imaging and licensing issues . Photo by Mary Harrsch

68. Follow up: a year later

69. We surveyed Web 2.0 class attendees a year later

72. Watson Library 2.0

74. There had to be a better way Problem: creep of the internal shared drive

75. Solution: WatsINFO

77. Comments invite participation by all and build community

79. The old library manual

80. The old library manual

82. Google docs for reference desk schedules

83. Google Calendar to schedule swing work stations

84. Example of an area calendar Workstation, volunteer name & staff supervisor

85. Class registration sheets on Google Docs

86. Keeping track of who’s who in the library with flickr

88. New E-Resources Instruction Team (ERIT) -subscription -traditional -new 2.0 tools

91. Online class guides can be downloaded or printed

93. Ripple effects: Museum 2.0

94. Watson Library Open Houses

95. New monthly lunches with Information Technology Department

97. http://blog.metmuseum.org/cloistersgardens/

98. The MMA official facebook page

100. Feeds to Museum podcasts Feeds to Medieval Garden (blog)

101. Links back to authoritative content on MMA website

102. Links to the Met on YouTube

103. http://youtube.com/user/metmuseum

104. http://youtube.com/user/metmuseum

106. Suffer In Advance ‘ Snap the whip’ and figure it out as you go

107. Support from the head is key.

108. Thank you! Please feel free to contact us at: [email_address] [email_address]