Library 2.0 technologies in academic libraries, a case study of student use and perceptions


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These are the slides of a presentation given at the Online International 2008 conference in London December 2-4. The presentation reviews the types of Library 2.0 technologies available and how these are being implemented within the higher education sector, examines their potential barriers, and describes a small scale research project undertaken to investigate student use and perceptions of Library 2.0 services at Loughborough University.

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Library 2.0 technologies in academic libraries, a case study of student use and perceptions

  1. 1. Library 2.0 technologies in academic libraries, a case study of student use and perceptions Anne Morris and Katie Allen Loughborough University
  2. 2. Contents <ul><li>Introduction </li></ul><ul><li>Library 2 technologies & examples of use </li></ul><ul><li>Methodology of case study </li></ul><ul><li>Results </li></ul><ul><li>Conclusions </li></ul>
  3. 3. Introduction - Web 2.0 <ul><ul><li>Web as platform </li></ul></ul><ul><ul><li>Harnesses collective intelligence </li></ul></ul><ul><ul><li>Facilitates knowledge sharing </li></ul></ul><ul><ul><li>Promotes high levels of </li></ul></ul><ul><ul><li>engagement and user loyalties </li></ul></ul><ul><ul><li>Constantly changing </li></ul></ul>A second generation of services available on the web that lets people collaborate and share information online <ul><ul><li>The more the services are used the better they get </li></ul></ul>RSS feeds Podcasts Blogs Content tagging Image sites Mash ups Vidcasts Social networking
  4. 4. Introduction – Library 2.0 <ul><li>“ the application of interactive, collaborative, and multimedia web-based technologies to web-based library services and collections” Maness 2006 </li></ul><ul><li>Four essential elements : </li></ul><ul><ul><li>user-centred </li></ul></ul><ul><ul><li>provides a multi-media experience </li></ul></ul><ul><ul><li>socially rich </li></ul></ul><ul><ul><li>communally innovative </li></ul></ul><ul><li>Many sites provide free Library 2.0 Webinars and tutorials, for example, see [email_address] </li></ul>
  5. 5. Library application - Weblogs <ul><li>Individual or a group of individuals </li></ul><ul><li>Personal content organised in reverse chronological order </li></ul><ul><li>Most permit visitors to post comments </li></ul>Weblogs promote the aim of library bringing news to users facilitating communication amongst librarians providing links to recommended sources listing book reviews initiating book discussions promoting entertainment <ul><ul><li>encouraging the development of a community </li></ul></ul>
  6. 7. Library applications - Wikis <ul><li>A Web site that allows users to add and update content on the site which is mainly created by collaborative effort of site visitors </li></ul><ul><li>More interactivity than blogs </li></ul>Wikis creating resource lists tips for resource finding comment on library services <ul><li>Issues </li></ul><ul><li>Trust </li></ul><ul><li>Security </li></ul><ul><li>Ease of installation and use </li></ul><ul><li>Cost </li></ul>
  7. 8. Biz Wiki
  8. 11. Library applications– instant messaging <ul><li>Enables a real time communication between students and librarians </li></ul>IM Chat services <ul><ul><li>Reference management </li></ul></ul>Training Online seeking assistance <ul><li>Issues: </li></ul><ul><li>Lack of non- </li></ul><ul><li>verbal cues </li></ul><ul><li>Time pressures </li></ul><ul><li>Several stages </li></ul>
  9. 15. Library applications - Podcasts <ul><li>“ a series of digital-media files which are distributed over the Internet using syndication feeds for playback on portable media players and computers” - Wikipedia </li></ul>Podcasts weekly updates book reviews lectures tutorials events conferences library guides tours interviews
  10. 18. Library application – social networking <ul><li>Range of web-based software programs that allows users to interact and share data with other users </li></ul><ul><li>Examples: Facebook and MySpace, Flickr, YouTube, Slideshare </li></ul>Social networking profiling preferred searches distributing search alerts providing recommendations creating lists of popular books tagging items aiding group learning staff collaboration enabling peer editing <ul><ul><li>promoting library events or services </li></ul></ul>student collaboration
  11. 24. Methods <ul><li>The Pilkington Library Web 2.0 applications </li></ul><ul><ul><li>Podcast introducing the library </li></ul></ul><ul><ul><li>SCI News Blog </li></ul></ul><ul><ul><li>Automatic updates on courses </li></ul></ul><ul><ul><li>Automatic updates of new material </li></ul></ul><ul><ul><li>Facebook presence </li></ul></ul><ul><ul><li>Other podcasts </li></ul></ul>
  12. 33. Methods <ul><li>Web-based questionnaire was sent out to all 484 students in the Department of Information Science </li></ul><ul><ul><li>four sections: </li></ul></ul><ul><ul><ul><li>information about the respondent </li></ul></ul></ul><ul><ul><ul><li>their library use </li></ul></ul></ul><ul><ul><ul><li>their library 2.0 use </li></ul></ul></ul><ul><ul><ul><li>their perceptions on Library 2.0 technologies </li></ul></ul></ul><ul><li>Five semi-structured interviews </li></ul>
  13. 34. Results <ul><li>82 students responded </li></ul><ul><li>Five interviewees included research student, taught masters’ student, and three undergraduates </li></ul>
  14. 35. Library 2.0 use <ul><li>Heard of concept? </li></ul><ul><li>Less than half of questionnaire respondents (41%) </li></ul><ul><li>None of the interviewees </li></ul>
  15. 36. Use of Library 2.0 tools
  16. 37. Use of Library 2.0 technologies if implemented
  17. 38. Usefulness of applications 73 4.0 Receiving updates of all new material related to my course 53 3.5 Receiving updates of new material in library 47 3.4 Receiving updates of library news and announcements 28 2.9 Viewing virtual tours of library % useful or very useful Likert score (Max 5)
  18. 39. <ul><li>“ I would find it extremely useful to receive updates which were specific to my needs, such as that relating to my module and year of study. However anything broader than this and I wouldn’t even open the e-mail”. </li></ul>
  19. 40. Attitudes towards Library 2.0 technologies Strongly disagree Strongly agree
  20. 41. Attitudes towards Library 2.0 technologies Strongly disagree Strongly agree
  21. 42. Conclusions 1 <ul><li>Students hold mildly positive views about Library 2.0 </li></ul><ul><li>Most welcomed are: </li></ul><ul><ul><li>RSS feeds </li></ul></ul><ul><ul><li>Podcasting </li></ul></ul><ul><ul><li>Instant Messaging </li></ul></ul><ul><ul><li>Professional reviews of books </li></ul></ul><ul><li>Social networking not thought particularly useful </li></ul>
  22. 43. Conclusions 2 <ul><li>Benefits: </li></ul><ul><ul><li>Improve quality of group and individual work </li></ul></ul><ul><ul><li>Help locate resources </li></ul></ul><ul><ul><li>Help promote knowledge sharing </li></ul></ul><ul><li>Barriers: </li></ul><ul><ul><li>Lack of privacy and identity theft </li></ul></ul><ul><ul><li>Low perception & confidence in own knowledge (fear of ridicule) </li></ul></ul><ul><ul><li>Not wanting to share if others didn’t </li></ul></ul><ul><ul><li>Not knowing what is available </li></ul></ul>
  23. 44. Future of Library 2.0 <ul><li>“ I think to a degree they should invest as it is important for the library to change …. I don’t think they should invest too much as it’s more important to have access to more journals and books, as that’s what’s giving you information…but if they don’t invest I think they will get left behind” </li></ul>
  24. 45. <ul><li>“ Social networking brings work and play too much together. There needs to be a line where the two are separate”. </li></ul>
  25. 46. <ul><li>‘ There is a time to let things happen and a time to make things happen’ </li></ul><ul><li>Hugh Prather </li></ul><ul><li>The key is to be user driven </li></ul>