Dear Firstname Lastname: Personalization & Content Targeting

John Eckman
John EckmanCEO at 10up
D E A R F I R S T N A M E L AS T N A M E :
P E R S O N A L I Z AT I O N & C O N T E N T TA R G E T I N G
WO R D C A M P N E W YO R K 2 0 1 7
@jeckman | #wcnyc
https://2017.nyc.wordcamp.org/
P E R S O N A L I Z AT I O N
@jeckman | #wcnyc
https://alex.blog/2012/05/21/wordpress-license-plates/
Delivering a unique experience to each
individual user (or segment of users)
Adapting portions of the experience on the
basis of explicit user choice or implicit user
behavior
C O N T E N T TA R G E T I N G
@jeckman | #wcnyc
Delivering content designed to address a
specific market niche or interest
Designing an experience to maximize delivery
of content relevant to specific interests
I M P L I C I T / E X P L I C I T
@jeckman | #wcnyc
• Implicit User Behavior:
• Geolocation
• Referrer
• Device / user-agent
• Previous requests
• Explicit User Choice:
• “Areas of interest”
• Newsletter signups
• Registration & login
• Previous requests?
https://michaeltorbert.wordpress.com/2010/09/10/wordpress-audi-spotted/
E X A M P L E S
@jeckman | #wcnyc
• Referred by newsletter - update CTA
• Referred by social, highlight channel
• Update imagery / content target based on paid campaign
• Targeted landing pages for audiences
• Content surfacing (related, recommended)
https://www.flickr.com/photos/seo2/3356755986
Dear Firstname Lastname: Personalization & Content Targeting
Dear Firstname Lastname: Personalization & Content Targeting
E X A M P L E S
https://en.wikipedia.org/wiki/Headless_Horseman
@jeckman | #wcnyc
Dear Firstname Lastname: Personalization & Content Targeting
https://www.ondeck.com/
OT H E R P L AT F O R M S
@jeckman | #wcnyc
https://www.sketchport.com/drawing/5062455570989056/luke-skywalker
@jeckman | #wcnyc
https://www.sitecore.net/solutions/personalization-segmentation
AC Q U I A L I F T
WO R D P R E S S O P T I O N S
@jeckman | #wcnyc
https://en.wikipedia.org/wiki/Headless_Horseman
@jeckman | #wcnyc
WO R D P R E S S O P T I O N S
https://en.wikipedia.org/wiki/Headless_Horseman
@jeckman | #wcnyc
https://en.wikipedia.org/wiki/Headless_Horseman
@jeckman | #wcnyc
https://en.wikipedia.org/wiki/Headless_Horseman
WO R D P R E S S O P T I O N S
https://en.wikipedia.org/wiki/Headless_Horseman
@jeckman | #wcnyc
WO R D P R E S S O P T I O N S
https://en.wikipedia.org/wiki/Headless_Horseman
@jeckman | #wcnyc
C O D E YO U R OW N
@jeckman | #wcnyc
• Access contents of http request
• Set/check for presence of cookie
• Custom business rules based on implicit and explicit data
• Dynamic logic for alternative displays
• Be aware of performance impact
C AU T I O N S
@jeckman | #wcnyc
• Start small and enhance slowly
• Don’t exceed your data / over-reach
• Avoid the uncanny valley
• Beware assumptions about intent
• Don’t break the web
https://www.pexels.com/photo/caution-danger-information-safety-258063/
T H A N K S !
@jeckman | #wcnyc
john@10up.com
1 of 23

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Dear Firstname Lastname: Personalization & Content Targeting

  • 1. D E A R F I R S T N A M E L AS T N A M E : P E R S O N A L I Z AT I O N & C O N T E N T TA R G E T I N G WO R D C A M P N E W YO R K 2 0 1 7 @jeckman | #wcnyc https://2017.nyc.wordcamp.org/
  • 2. P E R S O N A L I Z AT I O N @jeckman | #wcnyc https://alex.blog/2012/05/21/wordpress-license-plates/ Delivering a unique experience to each individual user (or segment of users) Adapting portions of the experience on the basis of explicit user choice or implicit user behavior
  • 3. C O N T E N T TA R G E T I N G @jeckman | #wcnyc Delivering content designed to address a specific market niche or interest Designing an experience to maximize delivery of content relevant to specific interests
  • 4. I M P L I C I T / E X P L I C I T @jeckman | #wcnyc • Implicit User Behavior: • Geolocation • Referrer • Device / user-agent • Previous requests • Explicit User Choice: • “Areas of interest” • Newsletter signups • Registration & login • Previous requests? https://michaeltorbert.wordpress.com/2010/09/10/wordpress-audi-spotted/
  • 5. E X A M P L E S @jeckman | #wcnyc • Referred by newsletter - update CTA • Referred by social, highlight channel • Update imagery / content target based on paid campaign • Targeted landing pages for audiences • Content surfacing (related, recommended) https://www.flickr.com/photos/seo2/3356755986
  • 8. E X A M P L E S https://en.wikipedia.org/wiki/Headless_Horseman @jeckman | #wcnyc
  • 11. OT H E R P L AT F O R M S @jeckman | #wcnyc https://www.sketchport.com/drawing/5062455570989056/luke-skywalker
  • 13. AC Q U I A L I F T
  • 14. WO R D P R E S S O P T I O N S @jeckman | #wcnyc
  • 16. WO R D P R E S S O P T I O N S https://en.wikipedia.org/wiki/Headless_Horseman @jeckman | #wcnyc
  • 19. WO R D P R E S S O P T I O N S https://en.wikipedia.org/wiki/Headless_Horseman @jeckman | #wcnyc
  • 20. WO R D P R E S S O P T I O N S https://en.wikipedia.org/wiki/Headless_Horseman @jeckman | #wcnyc
  • 21. C O D E YO U R OW N @jeckman | #wcnyc • Access contents of http request • Set/check for presence of cookie • Custom business rules based on implicit and explicit data • Dynamic logic for alternative displays • Be aware of performance impact
  • 22. C AU T I O N S @jeckman | #wcnyc • Start small and enhance slowly • Don’t exceed your data / over-reach • Avoid the uncanny valley • Beware assumptions about intent • Don’t break the web https://www.pexels.com/photo/caution-danger-information-safety-258063/
  • 23. T H A N K S ! @jeckman | #wcnyc john@10up.com