Client Diplomacy: From Adversaries to Allies

John Eckman
John EckmanCEO at 10up
C L I E N T D I P LO M ACY: F R O M
A DV E R SA R I E S TO A L L I E S
John Eckman • @jeckman • #wcnyc
T H E C L I E N T I S N OT
T H E E N E M Y
John Eckman • @jeckman • #wcnyc
John Eckman • @jeckman • #wcnyc
We the peoples of the United Nations determined
• to save succeeding generations from the scourge of war, which twice in our
lifetime has brought untold sorrow to mankind, and
• to reaffirm faith in fundamental human rights, in the dignity and worth of the human
person, in the equal rights of men and women and of nations large and small, and
• to establish conditions under which justice and respect for the obligations arising
from treaties and other sources of international law can be maintained, and
• to promote social progress and better standards of life in larger freedom,
And for these ends
• to practice tolerance and live together in peace with one another as good
neighbours, and
• to unite our strength to maintain international peace and security, and
• to ensure, by the acceptance of principles and the institution of methods, that
armed force shall not be used, save in the common interest, and
• to employ international machinery for the promotion of the economic and social
advancement of all peoples,
• Have resolved to combine our efforts to accomplish these aims
Accordingly, our respective Governments . . . do hereby establish an international
organization to be known as the United Nations.
John Eckman • @jeckman • #wcnyc
P R O S P E C T S
• Intent counts more than technique
• Say what you mean, mean what you say
• What it is like in the beginning is (mostly) what it will be
like in the future
• While things are going well, plan for how you will
operate when problems occur
John Eckman • @jeckman • #wcnyc
AC T I V E C L I E N T S
• Empathy
• Active listening
• Getting beyond the ask
• Picking your battles
• Recognizing domain expertise
John Eckman • @jeckman • #wcnyc
PA RT I N G WAYS
• Some alliances just weren’t meant to last
• Peace with honor vs. Scorched earth
• Clients remember how it ended
John Eckman • @jeckman • #wcnyc
TO G E T H E R W E AC H I E V E
M O R E !
John Eckman • @jeckman • #wcnyc
John Eckman • @jeckman • #wcnyc
Come work with us:
https://10up.com/contact/
https://10up.com/careers/
1 of 10

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Client Diplomacy: From Adversaries to Allies

  • 1. C L I E N T D I P LO M ACY: F R O M A DV E R SA R I E S TO A L L I E S John Eckman • @jeckman • #wcnyc
  • 2. T H E C L I E N T I S N OT T H E E N E M Y John Eckman • @jeckman • #wcnyc
  • 4. We the peoples of the United Nations determined • to save succeeding generations from the scourge of war, which twice in our lifetime has brought untold sorrow to mankind, and • to reaffirm faith in fundamental human rights, in the dignity and worth of the human person, in the equal rights of men and women and of nations large and small, and • to establish conditions under which justice and respect for the obligations arising from treaties and other sources of international law can be maintained, and • to promote social progress and better standards of life in larger freedom, And for these ends • to practice tolerance and live together in peace with one another as good neighbours, and • to unite our strength to maintain international peace and security, and • to ensure, by the acceptance of principles and the institution of methods, that armed force shall not be used, save in the common interest, and • to employ international machinery for the promotion of the economic and social advancement of all peoples, • Have resolved to combine our efforts to accomplish these aims Accordingly, our respective Governments . . . do hereby establish an international organization to be known as the United Nations.
  • 6. P R O S P E C T S • Intent counts more than technique • Say what you mean, mean what you say • What it is like in the beginning is (mostly) what it will be like in the future • While things are going well, plan for how you will operate when problems occur John Eckman • @jeckman • #wcnyc
  • 7. AC T I V E C L I E N T S • Empathy • Active listening • Getting beyond the ask • Picking your battles • Recognizing domain expertise John Eckman • @jeckman • #wcnyc
  • 8. PA RT I N G WAYS • Some alliances just weren’t meant to last • Peace with honor vs. Scorched earth • Clients remember how it ended John Eckman • @jeckman • #wcnyc
  • 9. TO G E T H E R W E AC H I E V E M O R E ! John Eckman • @jeckman • #wcnyc
  • 10. John Eckman • @jeckman • #wcnyc Come work with us: https://10up.com/contact/ https://10up.com/careers/