Managing Clients without Going Crazy

John Eckman
John EckmanCEO at 10up
1 0 T I P S F O R M A N AG I N G C L I E N T S
( W I T H O U T G O I N G C R A Z Y )
John Eckman • @jeckman • #wcri
Managing Clients without Going Crazy
I N T H E B E G I N N I N G
John Eckman • @jeckman • #wcri
I N T E N T > T E C H N I Q U E
John Eckman • @jeckman • #wcri
Sincerity of intent counts more
than sophistication of technique.
- Mahan Khalsa
B E YO U R B E S T S E L F
John Eckman • @jeckman • #wcri
https://www.flickr.com/photos/wocintechchat/25392535573/
G E T I T I N W R I T I N G
John Eckman • @jeckman • #wcri
I N F L I G H T
John Eckman • @jeckman • #wcri
D O N ’ T F O R G E T TO B R E AT H E
John Eckman • @jeckman • #wcri
I T ’ S A L L A B O U T P E R S P E C T I V E
John Eckman • @jeckman • #wcri
P I C K YO U R B AT T L E S
John Eckman • @jeckman • #wcri
C H E C K I N P E R I O D I C A L LY
John Eckman • @jeckman • #wcri
I N T H E E N D
John Eckman • @jeckman • #wcri
T H I S TO O S H A L L PAS S
John Eckman • @jeckman • #wcri
S O M E R E L AT I O N S H I P S S H O U L D E N D
John Eckman • @jeckman • #wcri
L A N D SA F E LY
John Eckman • @jeckman • #wcri
B O N U S
YO U A R E N OT YO U R J O B
John Eckman • @jeckman • #wcri
S U M M A RY
1. Intent > technique
2. Be your best self
3. Get it in writing
4. Don’t forget to breathe
5. It’s all about perspective

6. Pick your battles

7. Check in periodically
8. This too shall pass
9. Some relationships should end
10. Land safely
11. You are not your job
Come work with us:
https://10up.com/contact/
https://10up.com/careers/
1 of 19

Recommended

Stop Gathering Requirements - Start Defining Success by
Stop Gathering Requirements - Start Defining SuccessStop Gathering Requirements - Start Defining Success
Stop Gathering Requirements - Start Defining SuccessJohn Eckman
1.1K views29 slides
WPDrama & The Four Agreements by
WPDrama & The Four AgreementsWPDrama & The Four Agreements
WPDrama & The Four AgreementsJohn Eckman
1.1K views13 slides
Distributed, not Disconnected: Employee Engagement for Remote Companies by
Distributed, not Disconnected: Employee Engagement for Remote CompaniesDistributed, not Disconnected: Employee Engagement for Remote Companies
Distributed, not Disconnected: Employee Engagement for Remote CompaniesJohn Eckman
1.6K views28 slides
Top Ten Slide Tips by
Top Ten Slide Tips Top Ten Slide Tips
Top Ten Slide Tips dwallac7
88 views11 slides
How To Listen And Search On Twitter by
How To Listen And Search On TwitterHow To Listen And Search On Twitter
How To Listen And Search On TwitterFolk Media
198 views7 slides
Gutenberg for Agencies by
Gutenberg for AgenciesGutenberg for Agencies
Gutenberg for AgenciesJohn Eckman
562 views28 slides

More Related Content

What's hot

Fitch spencer ppp_outline_pcp_1409 by
Fitch spencer ppp_outline_pcp_1409Fitch spencer ppp_outline_pcp_1409
Fitch spencer ppp_outline_pcp_1409Spencer Fitch
390 views24 slides
5 Sales Prospecting Techniques You Probably Never Tried (but Should). by
5 Sales Prospecting Techniques You Probably Never Tried (but Should).5 Sales Prospecting Techniques You Probably Never Tried (but Should).
5 Sales Prospecting Techniques You Probably Never Tried (but Should).Ago Cluytens
3.7K views23 slides
10 Slide Tips for a Presentation by
10 Slide Tips for a Presentation10 Slide Tips for a Presentation
10 Slide Tips for a Presentationacorvi19
271 views12 slides
Thinglink by
ThinglinkThinglink
ThinglinkPauwelsVik
251 views7 slides
Visual r esume by
Visual r esumeVisual r esume
Visual r esumejazmynfoster
331 views20 slides
All the news that's fit to share by
All the news that's fit to shareAll the news that's fit to share
All the news that's fit to shareAlfred Hermida Ph.D.
1.7K views33 slides

What's hot(20)

Fitch spencer ppp_outline_pcp_1409 by Spencer Fitch
Fitch spencer ppp_outline_pcp_1409Fitch spencer ppp_outline_pcp_1409
Fitch spencer ppp_outline_pcp_1409
Spencer Fitch390 views
5 Sales Prospecting Techniques You Probably Never Tried (but Should). by Ago Cluytens
5 Sales Prospecting Techniques You Probably Never Tried (but Should).5 Sales Prospecting Techniques You Probably Never Tried (but Should).
5 Sales Prospecting Techniques You Probably Never Tried (but Should).
Ago Cluytens3.7K views
10 Slide Tips for a Presentation by acorvi19
10 Slide Tips for a Presentation10 Slide Tips for a Presentation
10 Slide Tips for a Presentation
acorvi19271 views
JulyMeetingsFlyer_July13 by Ted Enoch
JulyMeetingsFlyer_July13JulyMeetingsFlyer_July13
JulyMeetingsFlyer_July13
Ted Enoch98 views
Cross-team Pair Testing: Lessons of a Testing Traveler (CAST 2018) by Lisi Hocke
Cross-team Pair Testing: Lessons of a Testing Traveler (CAST 2018)Cross-team Pair Testing: Lessons of a Testing Traveler (CAST 2018)
Cross-team Pair Testing: Lessons of a Testing Traveler (CAST 2018)
Lisi Hocke517 views
SEDA Embedding Learning Technologies by sarahhall01
SEDA Embedding Learning TechnologiesSEDA Embedding Learning Technologies
SEDA Embedding Learning Technologies
sarahhall01491 views
My goal this year by GetEchoed
My goal this yearMy goal this year
My goal this year
GetEchoed3.9K views
Facebook Marketing-PRSA T3 by Justin Levy
Facebook Marketing-PRSA T3Facebook Marketing-PRSA T3
Facebook Marketing-PRSA T3
Justin Levy366 views
Good photo taking techniques by lelababydoll
Good photo taking techniquesGood photo taking techniques
Good photo taking techniques
lelababydoll255 views
Pistilli Realty Group: Top 5 Art Deco Skyscrapers in NYC by Pistilli Realty Group
Pistilli Realty Group: Top 5 Art Deco Skyscrapers in NYCPistilli Realty Group: Top 5 Art Deco Skyscrapers in NYC
Pistilli Realty Group: Top 5 Art Deco Skyscrapers in NYC
Kicking poly drama on its ass by Cunning Minx
Kicking poly drama on its assKicking poly drama on its ass
Kicking poly drama on its ass
Cunning Minx13.3K views
2014 calendar by ron mader
2014 calendar2014 calendar
2014 calendar
ron mader2.7K views

Viewers also liked

WooCommerce: An E-Commerce Solution for Wordpress by
WooCommerce: An E-Commerce Solution for WordpressWooCommerce: An E-Commerce Solution for Wordpress
WooCommerce: An E-Commerce Solution for WordpressDigamber Pradhan
1.1K views20 slides
How to Deal with Problem Clients by
How to Deal with Problem ClientsHow to Deal with Problem Clients
How to Deal with Problem ClientsNathan Ingram
1.4K views41 slides
Tools And Techniques For Evaluating Accessibility by
Tools And Techniques For Evaluating AccessibilityTools And Techniques For Evaluating Accessibility
Tools And Techniques For Evaluating AccessibilityRachel Cherry
5K views39 slides
Content Creation Regimen - WordCamp Hamilton 2016 by
Content Creation Regimen - WordCamp Hamilton 2016Content Creation Regimen - WordCamp Hamilton 2016
Content Creation Regimen - WordCamp Hamilton 2016Andy McIlwain
946 views39 slides
WordPress 101 from WordCamp Cincinatti 2016 by
WordPress 101 from WordCamp Cincinatti 2016WordPress 101 from WordCamp Cincinatti 2016
WordPress 101 from WordCamp Cincinatti 2016Angela Meeker
733 views23 slides
Not One and Done - Repurposing Your Content by
Not One and Done - Repurposing Your ContentNot One and Done - Repurposing Your Content
Not One and Done - Repurposing Your ContentSharon A. Dawson, DTM
1.1K views17 slides

Viewers also liked(20)

WooCommerce: An E-Commerce Solution for Wordpress by Digamber Pradhan
WooCommerce: An E-Commerce Solution for WordpressWooCommerce: An E-Commerce Solution for Wordpress
WooCommerce: An E-Commerce Solution for Wordpress
Digamber Pradhan1.1K views
How to Deal with Problem Clients by Nathan Ingram
How to Deal with Problem ClientsHow to Deal with Problem Clients
How to Deal with Problem Clients
Nathan Ingram1.4K views
Tools And Techniques For Evaluating Accessibility by Rachel Cherry
Tools And Techniques For Evaluating AccessibilityTools And Techniques For Evaluating Accessibility
Tools And Techniques For Evaluating Accessibility
Rachel Cherry5K views
Content Creation Regimen - WordCamp Hamilton 2016 by Andy McIlwain
Content Creation Regimen - WordCamp Hamilton 2016Content Creation Regimen - WordCamp Hamilton 2016
Content Creation Regimen - WordCamp Hamilton 2016
Andy McIlwain946 views
WordPress 101 from WordCamp Cincinatti 2016 by Angela Meeker
WordPress 101 from WordCamp Cincinatti 2016WordPress 101 from WordCamp Cincinatti 2016
WordPress 101 from WordCamp Cincinatti 2016
Angela Meeker733 views
2013-08-10 WordCamp Russia - Aleksandr Stankevic by sysmonk
2013-08-10 WordCamp Russia - Aleksandr Stankevic2013-08-10 WordCamp Russia - Aleksandr Stankevic
2013-08-10 WordCamp Russia - Aleksandr Stankevic
sysmonk3.2K views
Pressnomics 2015 - Managing Client Expectations by Steve Zehngut
Pressnomics 2015 - Managing Client ExpectationsPressnomics 2015 - Managing Client Expectations
Pressnomics 2015 - Managing Client Expectations
Steve Zehngut2K views
VersionPress - WordPress + Git by frankstaude
VersionPress - WordPress + GitVersionPress - WordPress + Git
VersionPress - WordPress + Git
frankstaude1K views
Do you really- need a 2kg pocket knife- by Kate Newbill
Do you  really- need  a 2kg pocket knife-Do you  really- need  a 2kg pocket knife-
Do you really- need a 2kg pocket knife-
Kate Newbill681 views
WordCamp Montreal 2015: Combining Custom Post Types, Fields, and Meta Boxes t... by allilevine
WordCamp Montreal 2015: Combining Custom Post Types, Fields, and Meta Boxes t...WordCamp Montreal 2015: Combining Custom Post Types, Fields, and Meta Boxes t...
WordCamp Montreal 2015: Combining Custom Post Types, Fields, and Meta Boxes t...
allilevine1.6K views
Word press gets responsive 4x3 by Edmund Turbin
Word press gets responsive 4x3Word press gets responsive 4x3
Word press gets responsive 4x3
Edmund Turbin1.5K views
Flexing Your WordPress Themes by Tim Blodgett
Flexing Your WordPress ThemesFlexing Your WordPress Themes
Flexing Your WordPress Themes
Tim Blodgett1.4K views
Using the Editor the Proper Way - WordCamp Toronto 2015 by sethta
Using the Editor the Proper Way - WordCamp Toronto 2015Using the Editor the Proper Way - WordCamp Toronto 2015
Using the Editor the Proper Way - WordCamp Toronto 2015
sethta1.2K views
Learning java script and wordpress rest api by tom hermans wordcamp netherl... by Tom Hermans
Learning java script and wordpress rest api by tom hermans   wordcamp netherl...Learning java script and wordpress rest api by tom hermans   wordcamp netherl...
Learning java script and wordpress rest api by tom hermans wordcamp netherl...
Tom Hermans909 views
WordPress & Front-end performance by Michael Mizner
WordPress & Front-end performanceWordPress & Front-end performance
WordPress & Front-end performance
Michael Mizner1.6K views

More from John Eckman

Don't fear the block: Gutenberg is gettin' good by
Don't fear the block: Gutenberg is gettin' goodDon't fear the block: Gutenberg is gettin' good
Don't fear the block: Gutenberg is gettin' goodJohn Eckman
917 views43 slides
#NoStalking: Advertising & User Privacy by
#NoStalking: Advertising & User Privacy#NoStalking: Advertising & User Privacy
#NoStalking: Advertising & User PrivacyJohn Eckman
1.3K views24 slides
There's a Reason We Call Them Institutions: Working in Higher Education Witho... by
There's a Reason We Call Them Institutions: Working in Higher Education Witho...There's a Reason We Call Them Institutions: Working in Higher Education Witho...
There's a Reason We Call Them Institutions: Working in Higher Education Witho...John Eckman
338 views21 slides
Working the Open: Open Source in an Agency by
Working the Open: Open Source in an AgencyWorking the Open: Open Source in an Agency
Working the Open: Open Source in an AgencyJohn Eckman
492 views38 slides
GDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By Design by
GDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By DesignGDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By Design
GDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By DesignJohn Eckman
2.9K views35 slides
The Blob, the Chunk, & the Block: Structured Content in the Age of Gutenberg by
The Blob, the Chunk, & the Block: Structured Content in the Age of GutenbergThe Blob, the Chunk, & the Block: Structured Content in the Age of Gutenberg
The Blob, the Chunk, & the Block: Structured Content in the Age of GutenbergJohn Eckman
794 views57 slides

More from John Eckman(20)

Don't fear the block: Gutenberg is gettin' good by John Eckman
Don't fear the block: Gutenberg is gettin' goodDon't fear the block: Gutenberg is gettin' good
Don't fear the block: Gutenberg is gettin' good
John Eckman917 views
#NoStalking: Advertising & User Privacy by John Eckman
#NoStalking: Advertising & User Privacy#NoStalking: Advertising & User Privacy
#NoStalking: Advertising & User Privacy
John Eckman1.3K views
There's a Reason We Call Them Institutions: Working in Higher Education Witho... by John Eckman
There's a Reason We Call Them Institutions: Working in Higher Education Witho...There's a Reason We Call Them Institutions: Working in Higher Education Witho...
There's a Reason We Call Them Institutions: Working in Higher Education Witho...
John Eckman338 views
Working the Open: Open Source in an Agency by John Eckman
Working the Open: Open Source in an AgencyWorking the Open: Open Source in an Agency
Working the Open: Open Source in an Agency
John Eckman492 views
GDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By Design by John Eckman
GDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By DesignGDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By Design
GDPR FTW, or, How I Learned to Stop Worrying and Love Privacy By Design
John Eckman2.9K views
The Blob, the Chunk, & the Block: Structured Content in the Age of Gutenberg by John Eckman
The Blob, the Chunk, & the Block: Structured Content in the Age of GutenbergThe Blob, the Chunk, & the Block: Structured Content in the Age of Gutenberg
The Blob, the Chunk, & the Block: Structured Content in the Age of Gutenberg
John Eckman794 views
Taking Back What and From Whom?: Imagined Communities and Role of WordPress i... by John Eckman
Taking Back What and From Whom?: Imagined Communities and Role of WordPress i...Taking Back What and From Whom?: Imagined Communities and Role of WordPress i...
Taking Back What and From Whom?: Imagined Communities and Role of WordPress i...
John Eckman770 views
Engaging in Digital: Sites for Non-Profits by John Eckman
Engaging in Digital: Sites for Non-ProfitsEngaging in Digital: Sites for Non-Profits
Engaging in Digital: Sites for Non-Profits
John Eckman40.3K views
Dear Firstname Lastname: Personalization & Content Targeting by John Eckman
Dear Firstname Lastname: Personalization & Content TargetingDear Firstname Lastname: Personalization & Content Targeting
Dear Firstname Lastname: Personalization & Content Targeting
John Eckman1.1K views
But Why? Use Cases for the REST API by John Eckman
But Why? Use Cases for the REST APIBut Why? Use Cases for the REST API
But Why? Use Cases for the REST API
John Eckman2.4K views
Disrupting Distribution by John Eckman
Disrupting DistributionDisrupting Distribution
Disrupting Distribution
John Eckman782 views
Client Diplomacy: From Adversaries to Allies by John Eckman
Client Diplomacy: From Adversaries to AlliesClient Diplomacy: From Adversaries to Allies
Client Diplomacy: From Adversaries to Allies
John Eckman754 views
WordPress as a CMS Platform: Gilbane 2015 by John Eckman
WordPress as a CMS Platform: Gilbane 2015WordPress as a CMS Platform: Gilbane 2015
WordPress as a CMS Platform: Gilbane 2015
John Eckman908 views
WordPress and the Enterprise Disconnect by John Eckman
WordPress and the Enterprise DisconnectWordPress and the Enterprise Disconnect
WordPress and the Enterprise Disconnect
John Eckman2.1K views
The Future of WordPress (and Your Role In It) by John Eckman
The Future of WordPress (and Your Role In It)The Future of WordPress (and Your Role In It)
The Future of WordPress (and Your Role In It)
John Eckman1.6K views
Design From the Content Out by John Eckman
Design From the Content OutDesign From the Content Out
Design From the Content Out
John Eckman2K views
Design From the Content Out by John Eckman
Design From the Content OutDesign From the Content Out
Design From the Content Out
John Eckman11.6K views
Outside the WordPress Bubble by John Eckman
Outside the WordPress BubbleOutside the WordPress Bubble
Outside the WordPress Bubble
John Eckman1.8K views
Enterprise Video the Easy Way: Previewing the Brightcove Connector for WordPress by John Eckman
Enterprise Video the Easy Way: Previewing the Brightcove Connector for WordPressEnterprise Video the Easy Way: Previewing the Brightcove Connector for WordPress
Enterprise Video the Easy Way: Previewing the Brightcove Connector for WordPress
John Eckman28.7K views
Building Community, Building Software by John Eckman
Building Community, Building SoftwareBuilding Community, Building Software
Building Community, Building Software
John Eckman1.4K views

Recently uploaded

2023 Tracking Volunteers in Bloomerang.pdf by
2023 Tracking Volunteers in Bloomerang.pdf2023 Tracking Volunteers in Bloomerang.pdf
2023 Tracking Volunteers in Bloomerang.pdfBloomerang
25 views36 slides
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptx by
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptxAmazing Opportunities: PCD Pharma Franchise in Kerala.pptx
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptxSaphnixMedicure1
25 views11 slides
Why are KPIs(key performance indicators) important? by
Why are KPIs(key performance indicators) important? Why are KPIs(key performance indicators) important?
Why are KPIs(key performance indicators) important? Epixel MLM Software
24 views17 slides
Assignment 4: Reporting to Management.pptx by
Assignment 4: Reporting to Management.pptxAssignment 4: Reporting to Management.pptx
Assignment 4: Reporting to Management.pptxBethanyAline
26 views20 slides
proveitdeck.pptx by
proveitdeck.pptxproveitdeck.pptx
proveitdeck.pptxDerek Britton
25 views12 slides
Engaging Senior Leaders to Accelerate Your Continuous Improvement Program by
Engaging Senior Leaders to Accelerate Your Continuous Improvement ProgramEngaging Senior Leaders to Accelerate Your Continuous Improvement Program
Engaging Senior Leaders to Accelerate Your Continuous Improvement ProgramKaiNexus
93 views29 slides

Recently uploaded(20)

2023 Tracking Volunteers in Bloomerang.pdf by Bloomerang
2023 Tracking Volunteers in Bloomerang.pdf2023 Tracking Volunteers in Bloomerang.pdf
2023 Tracking Volunteers in Bloomerang.pdf
Bloomerang25 views
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptx by SaphnixMedicure1
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptxAmazing Opportunities: PCD Pharma Franchise in Kerala.pptx
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptx
SaphnixMedicure125 views
Why are KPIs(key performance indicators) important? by Epixel MLM Software
Why are KPIs(key performance indicators) important? Why are KPIs(key performance indicators) important?
Why are KPIs(key performance indicators) important?
Assignment 4: Reporting to Management.pptx by BethanyAline
Assignment 4: Reporting to Management.pptxAssignment 4: Reporting to Management.pptx
Assignment 4: Reporting to Management.pptx
BethanyAline26 views
Engaging Senior Leaders to Accelerate Your Continuous Improvement Program by KaiNexus
Engaging Senior Leaders to Accelerate Your Continuous Improvement ProgramEngaging Senior Leaders to Accelerate Your Continuous Improvement Program
Engaging Senior Leaders to Accelerate Your Continuous Improvement Program
KaiNexus93 views
Gross_TownHall_Summit Conf 2023 BRC Intro slides.pptx by bradgallagher6
Gross_TownHall_Summit Conf 2023 BRC Intro slides.pptxGross_TownHall_Summit Conf 2023 BRC Intro slides.pptx
Gross_TownHall_Summit Conf 2023 BRC Intro slides.pptx
bradgallagher645 views
Navigating the Complexity of Derivatives Valuation 📈 by ValAdvisor
Navigating the Complexity of Derivatives Valuation 📈Navigating the Complexity of Derivatives Valuation 📈
Navigating the Complexity of Derivatives Valuation 📈
ValAdvisor17 views
Bloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdf by Bloomerang
Bloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdfBloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdf
Bloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdf
Bloomerang194 views
DEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptx by bradgallagher6
DEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptxDEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptx
DEUTSER-03188 Salt Lake Nov 30 Talk with speaker notes[13].pptx
bradgallagher630 views
December 2023 - Meat on the Bones by NZSG
December 2023 - Meat on the BonesDecember 2023 - Meat on the Bones
December 2023 - Meat on the Bones
NZSG32 views
Giampietro_DIG Summit v1.2.pptx by bradgallagher6
Giampietro_DIG Summit v1.2.pptxGiampietro_DIG Summit v1.2.pptx
Giampietro_DIG Summit v1.2.pptx
bradgallagher615 views
Super Solar Mounting Solutions 20230509(1).pdf by carrie55bradshaw
Super Solar Mounting Solutions 20230509(1).pdfSuper Solar Mounting Solutions 20230509(1).pdf
Super Solar Mounting Solutions 20230509(1).pdf
carrie55bradshaw13 views
On the Concept of Discovery Power of Enterprise Modeling Languages and its Re... by Ilia Bider
On the Concept of Discovery Power of Enterprise Modeling Languages and its Re...On the Concept of Discovery Power of Enterprise Modeling Languages and its Re...
On the Concept of Discovery Power of Enterprise Modeling Languages and its Re...
Ilia Bider16 views

Managing Clients without Going Crazy

  • 1. 1 0 T I P S F O R M A N AG I N G C L I E N T S ( W I T H O U T G O I N G C R A Z Y ) John Eckman • @jeckman • #wcri
  • 3. I N T H E B E G I N N I N G John Eckman • @jeckman • #wcri
  • 4. I N T E N T > T E C H N I Q U E John Eckman • @jeckman • #wcri Sincerity of intent counts more than sophistication of technique. - Mahan Khalsa
  • 5. B E YO U R B E S T S E L F John Eckman • @jeckman • #wcri https://www.flickr.com/photos/wocintechchat/25392535573/
  • 6. G E T I T I N W R I T I N G John Eckman • @jeckman • #wcri
  • 7. I N F L I G H T John Eckman • @jeckman • #wcri
  • 8. D O N ’ T F O R G E T TO B R E AT H E John Eckman • @jeckman • #wcri
  • 9. I T ’ S A L L A B O U T P E R S P E C T I V E John Eckman • @jeckman • #wcri
  • 10. P I C K YO U R B AT T L E S John Eckman • @jeckman • #wcri
  • 11. C H E C K I N P E R I O D I C A L LY John Eckman • @jeckman • #wcri
  • 12. I N T H E E N D John Eckman • @jeckman • #wcri
  • 13. T H I S TO O S H A L L PAS S John Eckman • @jeckman • #wcri
  • 14. S O M E R E L AT I O N S H I P S S H O U L D E N D John Eckman • @jeckman • #wcri
  • 15. L A N D SA F E LY John Eckman • @jeckman • #wcri
  • 16. B O N U S
  • 17. YO U A R E N OT YO U R J O B John Eckman • @jeckman • #wcri
  • 18. S U M M A RY 1. Intent > technique 2. Be your best self 3. Get it in writing 4. Don’t forget to breathe 5. It’s all about perspective
 6. Pick your battles
 7. Check in periodically 8. This too shall pass 9. Some relationships should end 10. Land safely 11. You are not your job
  • 19. Come work with us: https://10up.com/contact/ https://10up.com/careers/