SlideShare a Scribd company logo

Running head Metrics1Metrics3Metrics Krishna Marepalli.docx

•Download as DOCX, PDF•
•
J
jeanettehully

Running head: Metrics 1 Metrics 3Metrics Krishna Marepalli 170068 PMGT 580 Metrics Organizations use metrics to assess, compare and track the status of their projects or processes in order to ensure organizations achieve their objectives. According to Juneja (2015), metrics tell you accurate measurements about how the process is functioning and provide base for you to suggest improvements. Our business focuses on process management and improvement, project performance and business management to ensure we meet our objectives. Therefore, we will be considering the following metrics as in the table below; Table1: Business categories and the metrics to apply CATEGORY METRICS Project Management and Improvement Metrics Resource Management Processes Business Processes Project Performance Metrics Budget Risk Management Business Management Metrics Customer Satisfaction Project Portfolio Management To measure how well the business is running, we will use the following metrics;1. Resource management processes, 2. Business processes, 3. Budget, 4. Rik management, 5. Customer satisfaction and 6. Project portfolio management In project management and improvement, resource management and improvement metrics, resource management and business processes metrics stood out as the best metrics to consider. Our business focuses on ensuring good financial health, growth and development. Therefore, assessing how resources and business processes are managed will help PMO design projects that aim at ensuring business objectives are met. It is essential for PMO to ensure all the business processes are specified within the business objectives and the resources allocated to those processes are used responsibly to meet set objectives. Budgeting and risk management metrics are important when managing a project. According to Hill (2008), budgeting contains guidance and measurement metrics used to ensure every project remains within cost or that corrective actions are taken in response to difficulties experienced in a project. On the other hand, risk management process calls for identifying, prioritizing, and responding to risks that could affect projects (Hill, 2008). Budgeting and risk management ensure project processes run as expected. Whenever the two are properly assessed, the project works out according to the schedule and the available resources utilized properly. This makes the two metrics of importance whenever one needs to ensure the business projects enhance financial health of the organization. According to Hill (2008), the PMO should always attempt to build business management metrics gradually, leveraging commonly supported elements first and then demonstrating the success of early metrics before increasing the range of business management metrics that are implemented in the project management environment. Therefore, it is important to measure how customers are satisfied by the projects ran by the organization. Projects should be resourced on the ...

Education
1 of 49
Running head: Metrics 1 Metrics 3Metrics Krishna Marepalli 170068 PMGT 580 Metrics Organizations use metrics to assess, compare and track the status of their projects or processes in order to ensure organizations achieve their objectives. According to Juneja (2015), metrics tell you accurate measurements about how the process is functioning and provide base for you to suggest improvements. Our business focuses on process management and improvement, project performance and business management to ensure we meet our objectives. Therefore, we will be considering the following metrics as in the table below; Table1: Business categories and the metrics to apply CATEGORY METRICS Project Management and Improvement Metrics Resource Management Processes Business Processes Project Performance Metrics Budget Risk Management Business Management Metrics Customer Satisfaction Project Portfolio Management
To measure how well the business is running, we will use the following metrics;1. Resource management processes, 2. Business processes, 3. Budget, 4. Rik management, 5. Customer satisfaction and 6. Project portfolio management In project management and improvement, resource management and improvement metrics, resource management and business processes metrics stood out as the best metrics to consider. Our business focuses on ensuring good financial health, growth and development. Therefore, assessing how resources and business processes are managed will help PMO design projects that aim at ensuring business objectives are met. It is essential for PMO to ensure all the business processes are specified within the business objectives and the resources allocated to those processes are used responsibly to meet set objectives. Budgeting and risk management metrics are important when managing a project. According to Hill (2008), budgeting contains guidance and measurement metrics used to ensure every project remains within cost or that corrective actions are taken in response to difficulties experienced in a project. On the other hand, risk management process calls for identifying, prioritizing, and responding to risks that could affect projects (Hill, 2008). Budgeting and risk management ensure project processes run as expected. Whenever the two are properly assessed, the project works out according to the schedule and the available resources utilized properly. This makes the two metrics of importance whenever one needs to ensure the business projects enhance financial health of the organization. According to Hill (2008), the PMO should always attempt to build business management metrics gradually, leveraging commonly supported elements first and then demonstrating the success of early metrics before increasing the range of business management metrics that are implemented in the project management environment. Therefore, it is important to measure how customers are satisfied by the projects ran by the organization. Projects should be resourced on their ability to
ensure the organization retains its customers while attracting others. Analyzing the project portfolio and how customers are satisfied advises the PMO on the action to be taken to ensure the project aligns to the business objectives. Metrics Target Value (Year 1) Target Value (Year 2) Target Value (Year 3) Resource Management Processes (Cycle Time in hours) 7 9 10 Business Processes (Lean six sigma) 45% 60% 89% Budget (EVM) in $ 200000 320000 500000 Risk Management (Value at Risk) 10% 7% 3% Customer Satisfaction (CSAT of 1-10) 6 3 1 Project Portfolio Management (Return on Investment) 30% 57% 83% Resource management processes will be measured using cycle time in order to determine how efficient the whole team will be available for the project tasks. Our company objective is to
improver this offering incentive, ensuring a good work environment, offering transportation and setting up communication expectations to ensure no conflicts. Measuring business processes will use lean six sigma metric to enable us eliminate waste, problems and inefficiency while providing better working conditions to ensure customers need are met. We are planning to map, analyze and redesign all the business processes, acquire resources from the management to ensure we call meet all the business needs on time, communicate all the implemented changes to all the stakeholders. Earned value will be used to measure whether the projects are running according to the project to a planned budget limit of 500000 dollars. To achieve this, the organization will keep the budgeting and forecasting flexible, implement rolling feature to measure how the budget is being used, involve the entire project team when planning, be clear about the project goals and plan for all possible scenarios that may face the project. We are planning to reduce the value at risk to 3% by the next three years. To ensure this is possible, the organization will prioritize on common project risks, develop response systems to the risks, re-evaluate all the opportunities presented in order to consider the risks, perform quality control test before presenting any project to the management and keep good records to enhance easy evaluation of common risks in the business projects. Customer satisfaction will be measured using a customer satisfaction test-score ranging from 1 to 10. 1 means the customer is satisfied and 10 means the business processes are not meeting customer needs. In order to ensure our customers are satisfied, we are willing to conduct focus groups, set up customer hotline, consult the customers whenever a new project is presented, ensure the business social responsibility is observed and ask the customers what they want.
Project portfolio management will be measured using the returns on investment. We will analyze how the project promises to return the organization investments before implementing the project. In order to improve this, the company will think about the long-term importance of its projects, find lower cost ways to invest, rebalance regularly, take advantage of tax efficient investing and continue investing on their projects no matter how the markets are doing. This will ensure the business projects rate of return is high. References Hill M. Gerard. (2008). The Complete Project Management Office Book 2nd Edition . New York, USA:Taylor & Francis Group LLC. pp90-100. Retrieved From http://ceit.aut.ac.ir/~sa_hashemi/My%20Teachings/BS-CEIT- IT%20Project%20Management/Books&Resources/The%20Comp lete%20Project%20Management%20Office%20Handbook.pdf Juneja Prachi. (2015). What are Metrics and Why are They Important. Management Study Guide. Retrieved From https://www.managementstudyguide.com/what-are-metrics.htm The CompleTe projeCT managemenT offiCe handbook ESI International Project Management Series Series Editor J. LeRoy Ward, Executive Vice President ESI International
Arlington, Virginia Practical Guide to Project Planning Ricardo Viana Vargas 1-4200-4504-0 The Complete Project Management Office Handbook, Second Edition Gerard M. Hill 1-4200-4680-2 Determining Project Requirements Hans Jonasson 1-4200-4502-4 Other ESI International Titles Available from Auerbach Publications, Taylor & Francis Group PMP® Challenge! Fourth Edition J. LeRoy Ward and Ginger Levin ISBN: 1-8903-6740-0 PMP® Exam: Practice Test and Study Guide, Seventh Edition J. LeRoy Ward ISBN: 1-8903-6741-9 The Project Management Drill Book: A Self-Study Guide Carl L. Pritchard ISBN: 1-8903-6734-6 Project Management Terms: A Working Glossary, Second
Edition J. LeRoy Ward ISBN: 1-8903-6725-7 Project Management Tools CD, Version 4.3 ESI International ISBN: 1-8903-6736-2 Risk Management: Concepts and Guidance, Third Edition Carl L. Pritchard ISBN: 1-8903-6739-7 Boca Raton New York Auerbach Publications is an imprint of the Taylor & Francis Group, an informa business The CompleTe projeCT managemenT offiCe handbook gerard m. hill Auerbach Publications Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742 © 2008 by Taylor & Francis Group, LLC Auerbach is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed in the United States of America on acid-free paper 10 9 8 7 6 5 4 3 2 1 International Standard Book Number-10: 1-4200-4680-2 (Hardcover) International Standard Book Number-13: 978-1-4200-4680-9 (Hardcover) This book contains information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the conse- quences of their use. No part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For
organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data Hill, Gerard M. The complete project management office handbook / Gerard M. Hill. -- 2nd ed. p. cm. -- (ESI international project management series) Includes bibliographical references and index. ISBN-13: 978-1-4200-4680-9 (alk. paper) 1. Project management--Handbooks, manuals, etc. I. Title. HD69.P75H54 2008 658.4’04--dc22 2007011249 Visit the Taylor & Francis Web site at and the Auerbach Web site at AU4680_C000.fm Page iv Monday, July 16, 2007 3:47 PM For permission to photocopy or use material electronically from this work, please access www. copyright.com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC) http://www.taylorandfrancis.com
http://www.auerbach-publications.com http://www.copyright.com http://www.copyright.com http://www.copyright.com http://www.taylorandfrancis.com http://www.auerbach-publications.com v Contents Acknowledgments.................................................................... ................................. xv Introduction............................................................................ ................................. xvii Section I Practice Management 1 Project Management Methodology .............................................3 Project Environment Interface Concepts......................................................... 4 Business Environment Interface Concepts...................................................... 5
Project Management Methodology Activities across the PMO Continuum.............................................................................. ......................... 6 Project Management Methodology Function Model ...................................... 8 Establish Basis for Project Management Methodology ............................. 9 Convene Methodology Development Team ......................................... 9 Prepare Methodology Deployment Strategy ....................................... 12 Examine Current Practices.................................................................... 20 Develop Methodology Solution ................................................................ 24 Identify Methodology Components ..................................................... 25 Design Life-Cycle Processes ................................................................. 26 Develop Project Management Practices .............................................. 33 Introduce Methodology Platform ......................................................... 35
Conduct Methodology Implementation.................................................... 38 Plan Methodology Implementation...................................................... 38 Plan Project Transition .......................................................................... 42 Conduct Methodology Training and Implementation ........................ 45 Manage Methodology Maturity ................................................................. 46 Evaluate Methodology Implementation ............................................... 46 Analyze Methodology Performance..................................................... 47 Manage Methodology Maintenance ..................................................... 49 Postscript for the Smaller PMO ..................................................................... 50 Establish Simple, Critical Processes for Project Management............ 50 Gain Increased Support for Process Expansion ................................. 51 Expand and Incorporate Technical and Business
Processes............. 52 AU4680_C000.fm Page v Monday, July 16, 2007 3:47 PM vi � The Complete Project Management Office Handbook 2 Project Management Tools ........................................................55 Project Environment Interface
Concepts....................................................... 56 Business Environment Interface Concepts.................................................... 58 Project Management Tools Activities across the PMO Continuum ............. 60 Project Management Tools Function Model ................................................. 61 Select Project Management Tools ............................................................. 63 Identify the Need for Project Management Tools .............................. 63 Examine General Types of Project Management Tools..................... 65 Assess Specific Project Management Tools ......................................... 67 Acquire Project Management Tools ..................................................... 69 Implement Project Management Tools..................................................... 70 Plan Tool Implementation .................................................................... 70 Plan Tool Transition..............................................................................
71 Conduct Tool User Training................................................................. 72 Conduct Tool Implementation ............................................................. 72 Evaluate Tool Performance ....................................................................... 73 Identify and Resolve Utilization Problems .......................................... 73 Identify and Resolve Functional Problems ......................................... 74 Assess Overall Tool Effectiveness ........................................................ 74 Postscript for the Smaller PMO ..................................................................... 75 3 Standards and Metrics ...............................................................77
Project Environment Interface Concepts....................................................... 78 Business Environment Interface Concepts.................................................... 79 Standards and Metrics Activities across the PMO Continuum .................... 80 Standards and Metrics Function Model......................................................... 82 Implement Project Management Standards.............................................. 83 Examine Standards Sources.................................................................. 83 Identify Applicable Standards .............................................................. 87 Introduce Preferred Standards.............................................................. 89 Conduct Benchmarking ........................................................................ 92 Determine Project Metrics Requirements ................................................. 93 Identify Process Management and Improvement Metrics.................. 94
Identify Project Performance Metrics................................................... 97 Identify Business Management Metrics ............................................. 101 Introduce and Use Project Metrics ......................................................... 102 Establish Metrics Measurements Plan ................................................ 103 Compare Metrics Performance ........................................................... 104 Establish Corrective Actions ............................................................... 104 Postscript for the Smaller PMO ................................................................... 105 4 Project Knowledge Management ............................................109
Project Environment Interface Concepts..................................................... 110 Business Environment Interface Concepts.................................................. 111 Project Knowledge Management Activities across the PMO Continuum.............................................................................. ..................... 112 Project Knowledge Management Function Model ..................................... 114 AU4680_C000.fm Page vi Monday, July 16, 2007 3:47 PM Contents � vii
Establish Knowledge Management Framework..................................... 115 Information Management.................................................................... 116 Document Management...................................................................... 119 Process Management........................................................................... 121 Collaboration Management................................................................. 122 Project Archive and Reference Library Management ....................... 125 Introduce Knowledge Management System........................................... 129 Conduct Installation and Establish Connectivity .............................. 129 Perform Function and Feature Customization .................................. 130 Introduce Project Knowledge Management Content ....................... 133 Implement Knowledge Management
System......................................... 134 Develop Project Management Information System (PMIS).............. 134 Develop Executive Dashboard........................................................... 144 Construct Project Management Library.............................................. 145 Implement Online Project Collaboration........................................... 146 Implement Other Knowledge Management Tools ........................... 148 Postscript for the Smaller PMO ................................................................... 149 Section II Infrastructure Management 5 Project Governance ..................................................................153
Project Environment Interface Concepts..................................................... 154 Business Environment Interface Concepts.................................................. 155 Project Governance Activities across the PMO Continuum ...................... 156 Project Governance Function Model........................................................... 158 Prepare and Maintain PMO Charter ....................................................... 158 Define Business Purpose .................................................................... 160 Specify Organizational Alignment...................................................... 162 Highlight Functional Responsibility ................................................... 163 Specify PMO Authority ....................................................................... 164 Identify PMO Funding ........................................................................ 165 Develop Project Management Policies ................................................... 165 Evaluate Policy Needs
........................................................................ 166 Demonstrate Senior Management Support........................................ 167 Prepare Policy Guidance .................................................................... 168 Develop Project Classification Guidance ............................................... 169 Examine Project Classification Purpose............................................. 170 Identify Project Classification Criteria ................................................ 170 Implement Project Classification Guidance....................................... 173 Establish Project Manager Authority....................................................... 173 Establish Executive Control Board ......................................................... 175 Determine Executive Oversight Requirements ................................. 176 Set Control Board Parameters ............................................................ 178 Prepare Control Board Operating
Procedures.................................. 178 Align Business and Technical Committees ............................................ 180 Postscript for the Smaller PMO ................................................................... 181 AU4680_C000.fm Page vii Monday, July 16, 2007 3:47 PM viii � The Complete Project Management Office Handbook 6
Assessment ................................................................................183 Project Environment Interface Concepts..................................................... 184 Business Environment Interface Concepts.................................................. 185 Assessment Activities across the PMO Continuum .................................... 185 Assessment Function Model......................................................................... 187 Conduct Competency Assessments......................................................... 187 Identify Competency Assessments ..................................................... 188 Conduct Competency Assessments.................................................... 189 Implement Competency Improvement Plans.................................... 190 Conduct Capability Assessments............................................................. 191 Identify Capability Assessments
......................................................... 192 Conduct Capability Assessments ........................................................ 194 Implement Capability Improvement Plans........................................ 196 Conduct Maturity Assessments................................................................ 198 Identify Maturity Assessments ............................................................ 198 Conduct Maturity Assessments ........................................................... 200 Implement Maturity Advancement Plans........................................... 202 Postscript for the Smaller PMO ................................................................... 203 7 Organization and Structure .....................................................205
Project Environment Interface Concepts..................................................... 206 Business Environment Interface Concepts.................................................. 206 Organization and Structure Activities across the PMO Continuum .......... 207 Organization and Structure Function Model .............................................. 209 Set Up the PMO Structure....................................................................... 209 Identify Staff Needs for PMO Functions ........................................... 210 Introduce PMO Staff ........................................................................... 214 Analyze and Establish PMO Relationships........................................ 215 Establish Project Team Structure............................................................. 216 Specify Project Team and PMO Relationship ................................... 217 Define Standard Project Team Structure ........................................... 221
Define Extended Project Team Alignment........................................ 225 Develop Stakeholder Participation ......................................................... 228 Manage Internal Project Team Stakeholders..................................... 229 Manage Internal Oversight Stakeholders........................................... 230 Manage Internal-Support Stakeholders.............................................. 231 Manage Customer Stakeholders ......................................................... 233 Manage Vendor and Contractor Stakeholders .................................. 234 Manage Other Project Stakeholders................................................... 235 Postscript for the Smaller PMO ................................................................... 237 8
Facilities and Equipment Support ..........................................239 Project Environment Interface Concepts..................................................... 240 Business Environment Interface Concepts.................................................. 241 Facilities and Equipment Support Activities across the PMO Continuum.............................................................................. ..................... 242 Facilities and Equipment Support Function Model.................................... 242 AU4680_C000.fm Page viii Monday, July 16, 2007 3:47 PM Contents �
ix Establish Project Team Requirements..................................................... 244 Establish Workspace Requirements.................................................... 245 Establish Equipment Requirements.................................................... 246 Manage Project Facilities ......................................................................... 250 Manage Facility Acquisition Options ................................................. 251 Monitor Facility Utilization ................................................................. 253 Ensure Adequacy of Facilities ............................................................ 253 Monitor Facility Disposition ............................................................... 255 Manage Project Equipment ..................................................................... 257
Manage Equipment Acquisition ......................................................... 258 Manage Equipment Assignments ....................................................... 260 Monitor Equipment Assignments ....................................................... 261 Manage Equipment Disposition ......................................................... 262 Postscript for the Smaller PMO ................................................................... 263 Section III Resource Integration 9 Resource Management .............................................................267 Project Environment Interface Concepts..................................................... 268 Business Environment Interface
Concepts.................................................. 269 Resource Management Activities across the PMO Continuum.................. 269 Resource Management Function Model ...................................................... 270 Acquire Project Resources ....................................................................... 272 Identify Resource Providers................................................................ 272 Establish Resource Requirements....................................................... 275 Fulfill Resource Requests.................................................................... 277 Assign Project Resources ......................................................................... 278 Prepare Resource Assignment Notifications...................................... 279 Obtain Individual Resource Commitments ....................................... 279 Introduce Resources to the Project Team ......................................... 279 Deploy Project
Resources........................................................................ 280 Perform Deployment Administration ................................................. 281 Identify and Arrange Relevant Training ............................................ 282 Monitor Travel Arrangements............................................................. 284 Manage Resource Performance............................................................... 284 Develop Performance Management Guidance ................................. 284 Conduct Project Resource Performance Reviews ............................. 286 Monitor Project Resource Performance ............................................. 288 Close Project Resource Assignments ...................................................... 289 Coordinate Resource Extensions........................................................ 289 Facilitate Resource Transfers and Reassignments ............................. 289 Manage Resource Terminations ......................................................... 290
Postscript for the Smaller PMO ................................................................... 290 10 Training and Education ...........................................................293 Project Environment Interface Concepts..................................................... 294 Business Environment Interface Concepts.................................................. 294 AU4680_C000.fm Page ix Monday, July 16, 2007 3:47 PM x
� The Complete Project Management Office Handbook Training and Education Activities across the PMO Continuum ................ 295 Training and Education Function Model .................................................... 297 Establish Training Program...................................................................... 298 Assess Training Needs ........................................................................ 298 Determine Training Requirements ..................................................... 300 Identify Training Resources ................................................................ 302 Prepare Training Plan ......................................................................... 305 Select and Develop Training Courses ............................................... 306
Manage Training Program ....................................................................... 308 Establish Training Registration Capability ......................................... 308 Publicize and Promote Training Program ......................................... 310 Conduct Project Management Training ............................................. 311 Evaluate Training Program ...................................................................... 313 Evaluate Training Plan Implementation ............................................ 313 Evaluate Training Resources............................................................... 314 Update Training Program ................................................................... 315 Postscript for the Smaller PMO ................................................................... 315 11
Career Development ................................................................317 Project Environment Interface Concepts..................................................... 318 Business Environment Interface Concepts.................................................. 319 Career Development Activities across the PMO Continuum..................... 320 Career Development Function Model ......................................................... 320 Develop Project Management Career Path ............................................ 322 Establish Project Management as a Professional Discipline ............ 323 Define Career Advancement Model................................................... 327 Construct Position Descriptions and Qualifications ......................... 334 Integrate New Career Path into the Organization............................ 336 Support Project Management Career
Planning...................................... 338 Provide General Career Guidance ..................................................... 338 Promote Business Skill Development................................................ 339 Implement Career Planning Support ................................................. 341 Establish Professional Certification ......................................................... 341 Develop Project Management Certification Program ....................... 342 Facilitate Technical and Professional Certification ........................... 345 Postscript for the Smaller PMO ................................................................... 346 12 Team Development ..................................................................347
Project Environment Interface Concepts..................................................... 348 Business Environment Interface Concepts.................................................. 348 Team Development Activities across the PMO Continuum ...................... 349 Team Development Function Model........................................................... 351 Facilitate Cohesive Team Formation ...................................................... 351 Examine Project Team Composition.................................................. 353 Develop Project Team Orientation Program..................................... 355 Integrate Vendors and Contractors .................................................... 356 Facilitate Virtual Team Management ...................................................... 358 Establish Virtual Team Alignment ...................................................... 359
AU4680_C000.fm Page x Monday, July 16, 2007 3:47 PM Contents � xi Facilitate Virtual Team Interactions.................................................... 360 Introduce Virtual Team Technology .................................................. 364 Enable Project Team Development ........................................................ 365 Promote Team Skill Learning ............................................................. 365 Develop Project Manager Tools and Techniques............................. 366
Facilitate Leadership Development .................................................... 367 Monitor Project Team Performance........................................................ 369 Assess Team Dynamics....................................................................... 369 Examine Team Effectiveness .............................................................. 370 Conduct Team Improvement Activities ............................................. 371 Postscript for the Smaller PMO ................................................................... 373 Section IV Technical Support 13 Mentoring............................................................................... ...377
Project Environment Interface Concepts..................................................... 378 Business Environment Interface Concepts.................................................. 380 Mentoring Activities across the PMO Continuum ...................................... 381 Mentoring Function Model........................................................................... 383 Establish Project Management Mentoring Program............................... 383 Develop the Mentoring Approach ..................................................... 383 Identify Mentor–Protégé Roles and Responsibilities ........................ 390 Determine Mentor Sourcing Process ................................................. 396 Engage Project Management Mentors .................................................... 400 Identify Mentor Candidates ................................................................ 400 Conduct Mentor Candidate Qualification.......................................... 402 Prepare Project Management
Mentors............................................... 403 Conduct Project Management Mentoring ............................................... 404 Identify Engagement ........................................................................... 405 Assign Mentor (or Mentors) ............................................................... 405 Prepare for Mentoring Engagement................................................... 406 Perform Mentoring Engagement Activities ........................................ 407 Closeout Mentor–Protégé Relationship.............................................. 408 Evaluate Mentoring Program................................................................... 408 Evaluate Mentor Performance ............................................................ 408 Monitor Mentoring Program Results .................................................. 409 Postscript for the Smaller PMO ................................................................... 410
14 Project Planning .......................................................................413 Project Environment Interface Concepts..................................................... 414 Business Environment Interface Concepts.................................................. 415 Project Planning Activities across the PMO Continuum............................ 416 Project Planning Function Model ................................................................ 418 Establish Project Planning Capability ..................................................... 419 Define Project Plan Components....................................................... 419 Implement Project Planning Processes and Tools............................ 421 Establish Planning Facilitation and Support Capability.................... 426
AU4680_C000.fm Page xi Monday, July 16, 2007 3:47 PM xii � The Complete Project Management Office Handbook Facilitate Project Planning Workshop ..................................................... 431 Manage Planning Workshop Arrangements ...................................... 431 Facilitate Project Workplan Development ......................................... 434 Perform Follow-Up Planning Support ............................................... 436
Administer Project Planning .................................................................... 438 Specify Primary Project Management Plans ...................................... 439 Recommend Essential Project Support Plans.................................... 453 Prepare Project Plan Content Guidance............................................ 457 Evaluate Project Planning ................................................................... 458 Postscript for the Smaller PMO ................................................................... 462 15 Project Auditing ........................................................................465 Project Environment Interface Concepts..................................................... 466 Business Environment Interface
Concepts.................................................. 467 Project Auditing Activities across the PMO Continuum ............................ 467 Project Auditing Function Model ................................................................. 470 Set Up Project Auditing Capability ......................................................... 470 Determine Project Auditing Needs .................................................... 471 Identify Project Auditing Resources................................................... 481 Establish Project Audit Performance Points ...................................... 485 Conduct Project Auditing ........................................................................ 487 Prepare for Project Audits and Reviews ........................................... 487 Conduct Project Audit......................................................................... 489 Prepare Project Audit Report ............................................................. 491 Manage Project Auditing Results
............................................................ 492 Review Project Audit Results.............................................................. 492 Analyze Aggregate Program Results .................................................. 494 Monitor Project Audit Follow-Up Actions ......................................... 495 Postscript for the Smaller PMO ................................................................... 496 16 Project Recovery.......................................................................499 Project Environment Interface Concepts..................................................... 500 Business Environment Interface Concepts.................................................. 501 Project Recovery Activities across the PMO Continuum ........................... 501
Project Recovery Function Model................................................................ 503 Develop Recovery Assessment Process.................................................. 505 Identify Recovery Indicators............................................................... 505 Assess Project and Identify Problem Areas....................................... 506 Prepare Project Recovery Decision Package .................................... 514 Coordinate Project Recovery Decision .............................................. 515 Plan and Conduct Project Recovery ....................................................... 516 Establish Project Recovery Team ....................................................... 516 Develop Project Recovery Plan.......................................................... 522 Stabilize Project Using Recovery
Running head Metrics1Metrics3Metrics Krishna Marepalli.docx

Recommended

DBagley Resume-2015
DBagley Resume-2015DBagley Resume-2015
DBagley Resume-2015
David Bagley
 
David Bagley Resume - 2015 generic
David Bagley Resume - 2015 genericDavid Bagley Resume - 2015 generic
David Bagley Resume - 2015 generic
David Bagley
 
S-OP 5 Steps to Success Logility.pdf
S-OP 5 Steps to Success Logility.pdfS-OP 5 Steps to Success Logility.pdf
S-OP 5 Steps to Success Logility.pdf
intern9
 
Productivity improvement through right governance
Productivity improvement through right governanceProductivity improvement through right governance
Productivity improvement through right governance
Chandan Patary
 
Business Performance Management Assessment Tools
Business Performance Management Assessment ToolsBusiness Performance Management Assessment Tools
Business Performance Management Assessment Tools
Rachel Phillips
 
WorldAtWorkConfernce_USBank_OS FINAL (no notes)
WorldAtWorkConfernce_USBank_OS FINAL (no notes)WorldAtWorkConfernce_USBank_OS FINAL (no notes)
WorldAtWorkConfernce_USBank_OS FINAL (no notes)
Laura Roach
 
Business and project changing the paradigm
Business and project changing the paradigmBusiness and project changing the paradigm
Business and project changing the paradigm
Project Management Solutions
 
Mit Great
Mit GreatMit Great
Mit Great
Deb Birch
 

Recommended

DBagley Resume-2015
DBagley Resume-2015DBagley Resume-2015
DBagley Resume-2015
David Bagley
 
David Bagley Resume - 2015 generic
David Bagley Resume - 2015 genericDavid Bagley Resume - 2015 generic
David Bagley Resume - 2015 generic
David Bagley
 
S-OP 5 Steps to Success Logility.pdf
S-OP 5 Steps to Success Logility.pdfS-OP 5 Steps to Success Logility.pdf
S-OP 5 Steps to Success Logility.pdf
intern9
 
Productivity improvement through right governance
Productivity improvement through right governanceProductivity improvement through right governance
Productivity improvement through right governance
Chandan Patary
 
Business Performance Management Assessment Tools
Business Performance Management Assessment ToolsBusiness Performance Management Assessment Tools
Business Performance Management Assessment Tools
Rachel Phillips
 
WorldAtWorkConfernce_USBank_OS FINAL (no notes)
WorldAtWorkConfernce_USBank_OS FINAL (no notes)WorldAtWorkConfernce_USBank_OS FINAL (no notes)
WorldAtWorkConfernce_USBank_OS FINAL (no notes)
Laura Roach
 
Business and project changing the paradigm
Business and project changing the paradigmBusiness and project changing the paradigm
Business and project changing the paradigm
Project Management Solutions
 
Mit Great
Mit GreatMit Great
Mit Great
Deb Birch
 
CV.Doc
CV.DocCV.Doc
CV.Doc
Gangadhara Seetha reddy
 
Tintoria strategic plan 2 2019-2024
Tintoria strategic plan 2 2019-2024Tintoria strategic plan 2 2019-2024
Tintoria strategic plan 2 2019-2024
Fred Mmbololo
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
David Bagley
 
12 Guidelines For Success in Data Quality Projects
12 Guidelines For Success in Data Quality Projects12 Guidelines For Success in Data Quality Projects
12 Guidelines For Success in Data Quality Projects
Innovative_Systems
 
Journal on Process Improvement
Journal on Process ImprovementJournal on Process Improvement
Journal on Process Improvement
Shyfer Aboobacker
 
D bagley resume-dco
D bagley resume-dcoD bagley resume-dco
D bagley resume-dco
David Bagley
 
Lindsey R. Whitney-2015.1.2.3
Lindsey R. Whitney-2015.1.2.3Lindsey R. Whitney-2015.1.2.3
Lindsey R. Whitney-2015.1.2.3
Lindsey Spivey-Whitney
 
Quality Resume
Quality ResumeQuality Resume
Quality Resume
vipin rana
 
Quality Resume
Quality ResumeQuality Resume
Quality Resume
vipin rana
 
Nextcard Case Essay
Nextcard Case EssayNextcard Case Essay
Nextcard Case Essay
Angie Jorgensen
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
David Bagley
 
dbagley-resume-gen
dbagley-resume-gendbagley-resume-gen
dbagley-resume-gen
David Bagley
 
04 strategy evaluation & monitoring (updating)
04 strategy evaluation & monitoring (updating)04 strategy evaluation & monitoring (updating)
04 strategy evaluation & monitoring (updating)
Ibrahim Alhariri
 
Government Quality- Drive Lasting Improvement
Government Quality- Drive Lasting ImprovementGovernment Quality- Drive Lasting Improvement
Government Quality- Drive Lasting Improvement
New Mexico Public Strategy and Consulting
 
Parvathi karthik
Parvathi karthikParvathi karthik
Parvathi karthik
PMI2011
 
Parvathikarthik 131008015758-phpapp02
Parvathikarthik 131008015758-phpapp02Parvathikarthik 131008015758-phpapp02
Parvathikarthik 131008015758-phpapp02
PMI_IREP_TP
 
Tintoria strategic plan 2015-2019 1
Tintoria strategic plan 2015-2019 1Tintoria strategic plan 2015-2019 1
Tintoria strategic plan 2015-2019 1
Fred Mmbololo
 
Linking Strategy to Metrics - KPI working Group Presentation 5
Linking Strategy to Metrics - KPI working Group Presentation 5Linking Strategy to Metrics - KPI working Group Presentation 5
Linking Strategy to Metrics - KPI working Group Presentation 5
Chikodi Onyemerela
 
Basic aspects of international marketing
Basic aspects of international marketingBasic aspects of international marketing
Basic aspects of international marketing
Megha Mishra
 
Ol 600 Success Begins / snaptutorial.com
Ol 600 Success Begins / snaptutorial.comOl 600 Success Begins / snaptutorial.com
Ol 600 Success Begins / snaptutorial.com
WilliamsTaylor83
 
250-500  words APA format cite references  Check this scenario out.docx
250-500  words APA format cite references  Check this scenario out.docx250-500  words APA format cite references  Check this scenario out.docx
250-500  words APA format cite references  Check this scenario out.docx
jeanettehully
 
2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx
2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx
2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx
jeanettehully
 

More Related Content

Similar to Running head Metrics1Metrics3Metrics Krishna Marepalli.docx

Journal on Process Improvement
Journal on Process ImprovementJournal on Process Improvement
Journal on Process Improvement
Shyfer Aboobacker
 
Quality Resume
Quality ResumeQuality Resume
Quality Resume
vipin rana
 
Quality Resume
Quality ResumeQuality Resume
Quality Resume
vipin rana
 
dbagley-resume-gen
dbagley-resume-gendbagley-resume-gen
dbagley-resume-gen
David Bagley
 
Parvathi karthik
Parvathi karthikParvathi karthik
Parvathi karthik
PMI2011
 
Parvathikarthik 131008015758-phpapp02
Parvathikarthik 131008015758-phpapp02Parvathikarthik 131008015758-phpapp02
Parvathikarthik 131008015758-phpapp02
PMI_IREP_TP
 
Linking Strategy to Metrics - KPI working Group Presentation 5
Linking Strategy to Metrics - KPI working Group Presentation 5Linking Strategy to Metrics - KPI working Group Presentation 5
Linking Strategy to Metrics - KPI working Group Presentation 5
Chikodi Onyemerela
 
Basic aspects of international marketing
Basic aspects of international marketingBasic aspects of international marketing
Basic aspects of international marketing
Megha Mishra
 

Similar to Running head Metrics1Metrics3Metrics Krishna Marepalli.docx (20)

CV.Doc
CV.DocCV.Doc
CV.Doc
 
Tintoria strategic plan 2 2019-2024
Tintoria strategic plan 2 2019-2024Tintoria strategic plan 2 2019-2024
Tintoria strategic plan 2 2019-2024
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
 
12 Guidelines For Success in Data Quality Projects
12 Guidelines For Success in Data Quality Projects12 Guidelines For Success in Data Quality Projects
12 Guidelines For Success in Data Quality Projects
 
Journal on Process Improvement
Journal on Process ImprovementJournal on Process Improvement
Journal on Process Improvement
 
D bagley resume-dco
D bagley resume-dcoD bagley resume-dco
D bagley resume-dco
 
Lindsey R. Whitney-2015.1.2.3
Lindsey R. Whitney-2015.1.2.3Lindsey R. Whitney-2015.1.2.3
Lindsey R. Whitney-2015.1.2.3
 
Quality Resume
Quality ResumeQuality Resume
Quality Resume
 
Quality Resume
Quality ResumeQuality Resume
Quality Resume
 
Nextcard Case Essay
Nextcard Case EssayNextcard Case Essay
Nextcard Case Essay
 
Dbagley resume-gen
Dbagley resume-genDbagley resume-gen
Dbagley resume-gen
 
dbagley-resume-gen
dbagley-resume-gendbagley-resume-gen
dbagley-resume-gen
 
04 strategy evaluation & monitoring (updating)
04 strategy evaluation & monitoring (updating)04 strategy evaluation & monitoring (updating)
04 strategy evaluation & monitoring (updating)
 
Government Quality- Drive Lasting Improvement
Government Quality- Drive Lasting ImprovementGovernment Quality- Drive Lasting Improvement
Government Quality- Drive Lasting Improvement
 
Parvathi karthik
Parvathi karthikParvathi karthik
Parvathi karthik
 
Parvathikarthik 131008015758-phpapp02
Parvathikarthik 131008015758-phpapp02Parvathikarthik 131008015758-phpapp02
Parvathikarthik 131008015758-phpapp02
 
Tintoria strategic plan 2015-2019 1
Tintoria strategic plan 2015-2019 1Tintoria strategic plan 2015-2019 1
Tintoria strategic plan 2015-2019 1
 
Linking Strategy to Metrics - KPI working Group Presentation 5
Linking Strategy to Metrics - KPI working Group Presentation 5Linking Strategy to Metrics - KPI working Group Presentation 5
Linking Strategy to Metrics - KPI working Group Presentation 5
 
Basic aspects of international marketing
Basic aspects of international marketingBasic aspects of international marketing
Basic aspects of international marketing
 
Ol 600 Success Begins / snaptutorial.com
Ol 600 Success Begins / snaptutorial.comOl 600 Success Begins / snaptutorial.com
Ol 600 Success Begins / snaptutorial.com
 

More from jeanettehully

250-500  words APA format cite references  Check this scenario out.docx
250-500  words APA format cite references  Check this scenario out.docx250-500  words APA format cite references  Check this scenario out.docx
250-500  words APA format cite references  Check this scenario out.docx
jeanettehully
 
250 word response. Chicago Style citingAccording to Kluver, what.docx
250 word response. Chicago Style citingAccording to Kluver, what.docx250 word response. Chicago Style citingAccording to Kluver, what.docx
250 word response. Chicago Style citingAccording to Kluver, what.docx
jeanettehully
 
2LeadershipEighth Edition3To Madison.docx
2LeadershipEighth Edition3To Madison.docx2LeadershipEighth Edition3To Madison.docx
2LeadershipEighth Edition3To Madison.docx
jeanettehully
 
250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx
250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx
250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx
jeanettehully
 
250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx
250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx
250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx
jeanettehully
 
250 word discussion post--today please. Make sure you put in the dq .docx
250 word discussion post--today please. Make sure you put in the dq .docx250 word discussion post--today please. Make sure you put in the dq .docx
250 word discussion post--today please. Make sure you put in the dq .docx
jeanettehully
 
2By 2015, projections indicate that the largest category of househ.docx
2By 2015, projections indicate that the largest category of househ.docx2By 2015, projections indicate that the largest category of househ.docx
2By 2015, projections indicate that the largest category of househ.docx
jeanettehully
 
29Answer[removed] That is the house whe.docx
29Answer[removed] That is the house whe.docx29Answer[removed] That is the house whe.docx
29Answer[removed] That is the house whe.docx
jeanettehully
 
250 words discussion not an assignementThe purpose of this discuss.docx
250 words discussion not an assignementThe purpose of this discuss.docx250 words discussion not an assignementThe purpose of this discuss.docx
250 words discussion not an assignementThe purpose of this discuss.docx
jeanettehully
 
250-500  words APA format cite references  Check this scenario o.docx
250-500  words APA format cite references  Check this scenario o.docx250-500  words APA format cite references  Check this scenario o.docx
250-500  words APA format cite references  Check this scenario o.docx
jeanettehully
 
250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx
250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx
250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx
jeanettehully
 
250 wordsUsing the same company (Bank of America) that you have .docx
250 wordsUsing the same company (Bank of America) that you have .docx250 wordsUsing the same company (Bank of America) that you have .docx
250 wordsUsing the same company (Bank of America) that you have .docx
jeanettehully
 
250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx
250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx
250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx
jeanettehully
 

More from jeanettehully (20)

250-500  words APA format cite references  Check this scenario out.docx
250-500  words APA format cite references  Check this scenario out.docx250-500  words APA format cite references  Check this scenario out.docx
250-500  words APA format cite references  Check this scenario out.docx
 
2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx
2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx
2 DQ’s need to be answers with Zero plagiarism and 250 word count fo.docx
 
270w3Respond to the followingStress can be the root cause of ps.docx
270w3Respond to the followingStress can be the root cause of ps.docx270w3Respond to the followingStress can be the root cause of ps.docx
270w3Respond to the followingStress can be the root cause of ps.docx
 
250 word response. Chicago Style citingAccording to Kluver, what.docx
250 word response. Chicago Style citingAccording to Kluver, what.docx250 word response. Chicago Style citingAccording to Kluver, what.docx
250 word response. Chicago Style citingAccording to Kluver, what.docx
 
250+ Words – Strategic Intelligence CollectionChoose one of th.docx
250+ Words – Strategic Intelligence CollectionChoose one of th.docx250+ Words – Strategic Intelligence CollectionChoose one of th.docx
250+ Words – Strategic Intelligence CollectionChoose one of th.docx
 
2–3 pages; APA formatDetailsThere are several steps to take w.docx
2–3 pages; APA formatDetailsThere are several steps to take w.docx2–3 pages; APA formatDetailsThere are several steps to take w.docx
2–3 pages; APA formatDetailsThere are several steps to take w.docx
 
2LeadershipEighth Edition3To Madison.docx
2LeadershipEighth Edition3To Madison.docx2LeadershipEighth Edition3To Madison.docx
2LeadershipEighth Edition3To Madison.docx
 
250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx
250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx
250 Word Resoponse. Chicago Style Citing.According to Kluver, .docx
 
250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx
250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx
250 word mini essay question.Textbook is Getlein, Mark. Living wi.docx
 
250 word discussion post--today please. Make sure you put in the dq .docx
250 word discussion post--today please. Make sure you put in the dq .docx250 word discussion post--today please. Make sure you put in the dq .docx
250 word discussion post--today please. Make sure you put in the dq .docx
 
2By 2015, projections indicate that the largest category of househ.docx
2By 2015, projections indicate that the largest category of househ.docx2By 2015, projections indicate that the largest category of househ.docx
2By 2015, projections indicate that the largest category of househ.docx
 
29Answer[removed] That is the house whe.docx
29Answer[removed] That is the house whe.docx29Answer[removed] That is the house whe.docx
29Answer[removed] That is the house whe.docx
 
250 words discussion not an assignementThe purpose of this discuss.docx
250 words discussion not an assignementThe purpose of this discuss.docx250 words discussion not an assignementThe purpose of this discuss.docx
250 words discussion not an assignementThe purpose of this discuss.docx
 
25. For each of the transactions listed below, indicate whether it.docx
25. For each of the transactions listed below, indicate whether it.docx25. For each of the transactions listed below, indicate whether it.docx
25. For each of the transactions listed below, indicate whether it.docx
 
250-word minimum. Must use textbook Jandt, Fred E. (editor) Intercu.docx
250-word minimum. Must use textbook Jandt, Fred E. (editor) Intercu.docx250-word minimum. Must use textbook Jandt, Fred E. (editor) Intercu.docx
250-word minimum. Must use textbook Jandt, Fred E. (editor) Intercu.docx
 
250-500  words APA format cite references  Check this scenario o.docx
250-500  words APA format cite references  Check this scenario o.docx250-500  words APA format cite references  Check this scenario o.docx
250-500  words APA format cite references  Check this scenario o.docx
 
250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx
250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx
250+ Words – Insider Threat Analysis Penetration AnalysisCho.docx
 
250 wordsUsing the same company (Bank of America) that you have .docx
250 wordsUsing the same company (Bank of America) that you have .docx250 wordsUsing the same company (Bank of America) that you have .docx
250 wordsUsing the same company (Bank of America) that you have .docx
 
250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx
250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx
250 mini essay questiontextbook Getlein, Mark. Living with Art, 9.docx
 
22.¿Saber o conocer…   With a partner, tell what thes.docx
22.¿Saber o conocer…   With a partner, tell what thes.docx22.¿Saber o conocer…   With a partner, tell what thes.docx
22.¿Saber o conocer…   With a partner, tell what thes.docx
 

Recently uploaded

會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
中 央社
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
中 央社
 
Spring gala 2024 photo slideshow - Celebrating School-Community Partnerships
Spring gala 2024 photo slideshow - Celebrating School-Community PartnershipsSpring gala 2024 photo slideshow - Celebrating School-Community Partnerships
Spring gala 2024 photo slideshow - Celebrating School-Community Partnerships
expandedwebsite
 

Recently uploaded (20)

UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
 
MOOD STABLIZERS DRUGS.pptx
MOOD STABLIZERS DRUGS.pptxMOOD STABLIZERS DRUGS.pptx
MOOD STABLIZERS DRUGS.pptx
 
OSCM Unit 2_Operations Processes & Systems
OSCM Unit 2_Operations Processes & SystemsOSCM Unit 2_Operations Processes & Systems
OSCM Unit 2_Operations Processes & Systems
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
 
diagnosting testing bsc 2nd sem.pptx....
diagnosting testing bsc 2nd sem.pptx....diagnosting testing bsc 2nd sem.pptx....
diagnosting testing bsc 2nd sem.pptx....
 
ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...
ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...
ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH FORM 50 CÂU TRẮC NGHI...
 
How to Send Pro Forma Invoice to Your Customers in Odoo 17
How to Send Pro Forma Invoice to Your Customers in Odoo 17How to Send Pro Forma Invoice to Your Customers in Odoo 17
How to Send Pro Forma Invoice to Your Customers in Odoo 17
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
 
Trauma-Informed Leadership - Five Practical Principles
Trauma-Informed Leadership - Five Practical PrinciplesTrauma-Informed Leadership - Five Practical Principles
Trauma-Informed Leadership - Five Practical Principles
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
 
OS-operating systems- ch05 (CPU Scheduling) ...
OS-operating systems- ch05 (CPU Scheduling) ...OS-operating systems- ch05 (CPU Scheduling) ...
OS-operating systems- ch05 (CPU Scheduling) ...
 
Spring gala 2024 photo slideshow - Celebrating School-Community Partnerships
Spring gala 2024 photo slideshow - Celebrating School-Community PartnershipsSpring gala 2024 photo slideshow - Celebrating School-Community Partnerships
Spring gala 2024 photo slideshow - Celebrating School-Community Partnerships
 
Observing-Correct-Grammar-in-Making-Definitions.pptx
Observing-Correct-Grammar-in-Making-Definitions.pptxObserving-Correct-Grammar-in-Making-Definitions.pptx
Observing-Correct-Grammar-in-Making-Definitions.pptx
 
An Overview of the Odoo 17 Knowledge App
An Overview of the Odoo 17 Knowledge AppAn Overview of the Odoo 17 Knowledge App
An Overview of the Odoo 17 Knowledge App
 
Book Review of Run For Your Life Powerpoint
Book Review of Run For Your Life PowerpointBook Review of Run For Your Life Powerpoint
Book Review of Run For Your Life Powerpoint
 
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinhĐề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
 
Supporting Newcomer Multilingual Learners
Supporting Newcomer Multilingual LearnersSupporting Newcomer Multilingual Learners
Supporting Newcomer Multilingual Learners
 
How To Create Editable Tree View in Odoo 17
How To Create Editable Tree View in Odoo 17How To Create Editable Tree View in Odoo 17
How To Create Editable Tree View in Odoo 17
 
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
 

Running head Metrics1Metrics3Metrics Krishna Marepalli.docx

  • 1. Running head: Metrics 1 Metrics 3Metrics Krishna Marepalli 170068 PMGT 580 Metrics Organizations use metrics to assess, compare and track the status of their projects or processes in order to ensure organizations achieve their objectives. According to Juneja (2015), metrics tell you accurate measurements about how the process is functioning and provide base for you to suggest improvements. Our business focuses on process management and improvement, project performance and business management to ensure we meet our objectives. Therefore, we will be considering the following metrics as in the table below; Table1: Business categories and the metrics to apply CATEGORY METRICS Project Management and Improvement Metrics Resource Management Processes Business Processes Project Performance Metrics Budget Risk Management Business Management Metrics Customer Satisfaction Project Portfolio Management
  • 2. To measure how well the business is running, we will use the following metrics;1. Resource management processes, 2. Business processes, 3. Budget, 4. Rik management, 5. Customer satisfaction and 6. Project portfolio management In project management and improvement, resource management and improvement metrics, resource management and business processes metrics stood out as the best metrics to consider. Our business focuses on ensuring good financial health, growth and development. Therefore, assessing how resources and business processes are managed will help PMO design projects that aim at ensuring business objectives are met. It is essential for PMO to ensure all the business processes are specified within the business objectives and the resources allocated to those processes are used responsibly to meet set objectives. Budgeting and risk management metrics are important when managing a project. According to Hill (2008), budgeting contains guidance and measurement metrics used to ensure every project remains within cost or that corrective actions are taken in response to difficulties experienced in a project. On the other hand, risk management process calls for identifying, prioritizing, and responding to risks that could affect projects (Hill, 2008). Budgeting and risk management ensure project processes run as expected. Whenever the two are properly assessed, the project works out according to the schedule and the available resources utilized properly. This makes the two metrics of importance whenever one needs to ensure the business projects enhance financial health of the organization. According to Hill (2008), the PMO should always attempt to build business management metrics gradually, leveraging commonly supported elements first and then demonstrating the success of early metrics before increasing the range of business management metrics that are implemented in the project management environment. Therefore, it is important to measure how customers are satisfied by the projects ran by the organization. Projects should be resourced on their ability to
  • 3. ensure the organization retains its customers while attracting others. Analyzing the project portfolio and how customers are satisfied advises the PMO on the action to be taken to ensure the project aligns to the business objectives. Metrics Target Value (Year 1) Target Value (Year 2) Target Value (Year 3) Resource Management Processes (Cycle Time in hours) 7 9 10 Business Processes (Lean six sigma) 45% 60% 89% Budget (EVM) in $ 200000 320000 500000 Risk Management (Value at Risk) 10% 7% 3% Customer Satisfaction (CSAT of 1-10) 6 3 1 Project Portfolio Management (Return on Investment) 30% 57% 83% Resource management processes will be measured using cycle time in order to determine how efficient the whole team will be available for the project tasks. Our company objective is to
  • 4. improver this offering incentive, ensuring a good work environment, offering transportation and setting up communication expectations to ensure no conflicts. Measuring business processes will use lean six sigma metric to enable us eliminate waste, problems and inefficiency while providing better working conditions to ensure customers need are met. We are planning to map, analyze and redesign all the business processes, acquire resources from the management to ensure we call meet all the business needs on time, communicate all the implemented changes to all the stakeholders. Earned value will be used to measure whether the projects are running according to the project to a planned budget limit of 500000 dollars. To achieve this, the organization will keep the budgeting and forecasting flexible, implement rolling feature to measure how the budget is being used, involve the entire project team when planning, be clear about the project goals and plan for all possible scenarios that may face the project. We are planning to reduce the value at risk to 3% by the next three years. To ensure this is possible, the organization will prioritize on common project risks, develop response systems to the risks, re-evaluate all the opportunities presented in order to consider the risks, perform quality control test before presenting any project to the management and keep good records to enhance easy evaluation of common risks in the business projects. Customer satisfaction will be measured using a customer satisfaction test-score ranging from 1 to 10. 1 means the customer is satisfied and 10 means the business processes are not meeting customer needs. In order to ensure our customers are satisfied, we are willing to conduct focus groups, set up customer hotline, consult the customers whenever a new project is presented, ensure the business social responsibility is observed and ask the customers what they want.
  • 5. Project portfolio management will be measured using the returns on investment. We will analyze how the project promises to return the organization investments before implementing the project. In order to improve this, the company will think about the long-term importance of its projects, find lower cost ways to invest, rebalance regularly, take advantage of tax efficient investing and continue investing on their projects no matter how the markets are doing. This will ensure the business projects rate of return is high. References Hill M. Gerard. (2008). The Complete Project Management Office Book 2nd Edition . New York, USA:Taylor & Francis Group LLC. pp90-100. Retrieved From http://ceit.aut.ac.ir/~sa_hashemi/My%20Teachings/BS-CEIT- IT%20Project%20Management/Books&Resources/The%20Comp lete%20Project%20Management%20Office%20Handbook.pdf Juneja Prachi. (2015). What are Metrics and Why are They Important. Management Study Guide. Retrieved From https://www.managementstudyguide.com/what-are-metrics.htm The CompleTe projeCT managemenT offiCe handbook ESI International Project Management Series Series Editor J. LeRoy Ward, Executive Vice President ESI International
  • 6. Arlington, Virginia Practical Guide to Project Planning Ricardo Viana Vargas 1-4200-4504-0 The Complete Project Management Office Handbook, Second Edition Gerard M. Hill 1-4200-4680-2 Determining Project Requirements Hans Jonasson 1-4200-4502-4 Other ESI International Titles Available from Auerbach Publications, Taylor & Francis Group PMP® Challenge! Fourth Edition J. LeRoy Ward and Ginger Levin ISBN: 1-8903-6740-0 PMP® Exam: Practice Test and Study Guide, Seventh Edition J. LeRoy Ward ISBN: 1-8903-6741-9 The Project Management Drill Book: A Self-Study Guide Carl L. Pritchard ISBN: 1-8903-6734-6 Project Management Terms: A Working Glossary, Second
  • 7. Edition J. LeRoy Ward ISBN: 1-8903-6725-7 Project Management Tools CD, Version 4.3 ESI International ISBN: 1-8903-6736-2 Risk Management: Concepts and Guidance, Third Edition Carl L. Pritchard ISBN: 1-8903-6739-7 Boca Raton New York Auerbach Publications is an imprint of the Taylor & Francis Group, an informa business The CompleTe projeCT managemenT offiCe handbook gerard m. hill Auerbach Publications Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300
  • 8. Boca Raton, FL 33487-2742 © 2008 by Taylor & Francis Group, LLC Auerbach is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed in the United States of America on acid-free paper 10 9 8 7 6 5 4 3 2 1 International Standard Book Number-10: 1-4200-4680-2 (Hardcover) International Standard Book Number-13: 978-1-4200-4680-9 (Hardcover) This book contains information obtained from authentic and highly regarded sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the conse- quences of their use. No part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For
  • 9. organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data Hill, Gerard M. The complete project management office handbook / Gerard M. Hill. -- 2nd ed. p. cm. -- (ESI international project management series) Includes bibliographical references and index. ISBN-13: 978-1-4200-4680-9 (alk. paper) 1. Project management--Handbooks, manuals, etc. I. Title. HD69.P75H54 2008 658.4’04--dc22 2007011249 Visit the Taylor & Francis Web site at and the Auerbach Web site at AU4680_C000.fm Page iv Monday, July 16, 2007 3:47 PM For permission to photocopy or use material electronically from this work, please access www. copyright.com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC) http://www.taylorandfrancis.com
  • 10. http://www.auerbach-publications.com http://www.copyright.com http://www.copyright.com http://www.copyright.com http://www.taylorandfrancis.com http://www.auerbach-publications.com v Contents Acknowledgments.................................................................... ................................. xv Introduction............................................................................ ................................. xvii Section I Practice Management 1 Project Management Methodology .............................................3 Project Environment Interface Concepts......................................................... 4 Business Environment Interface Concepts...................................................... 5
  • 11. Project Management Methodology Activities across the PMO Continuum.............................................................................. ......................... 6 Project Management Methodology Function Model ...................................... 8 Establish Basis for Project Management Methodology ............................. 9 Convene Methodology Development Team ......................................... 9 Prepare Methodology Deployment Strategy ....................................... 12 Examine Current Practices.................................................................... 20 Develop Methodology Solution ................................................................ 24 Identify Methodology Components ..................................................... 25 Design Life-Cycle Processes ................................................................. 26 Develop Project Management Practices .............................................. 33 Introduce Methodology Platform ......................................................... 35
  • 12. Conduct Methodology Implementation.................................................... 38 Plan Methodology Implementation...................................................... 38 Plan Project Transition .......................................................................... 42 Conduct Methodology Training and Implementation ........................ 45 Manage Methodology Maturity ................................................................. 46 Evaluate Methodology Implementation ............................................... 46 Analyze Methodology Performance..................................................... 47 Manage Methodology Maintenance ..................................................... 49 Postscript for the Smaller PMO ..................................................................... 50 Establish Simple, Critical Processes for Project Management............ 50 Gain Increased Support for Process Expansion ................................. 51 Expand and Incorporate Technical and Business
  • 13. Processes............. 52 AU4680_C000.fm Page v Monday, July 16, 2007 3:47 PM vi � The Complete Project Management Office Handbook 2 Project Management Tools ........................................................55 Project Environment Interface
  • 14. Concepts....................................................... 56 Business Environment Interface Concepts.................................................... 58 Project Management Tools Activities across the PMO Continuum ............. 60 Project Management Tools Function Model ................................................. 61 Select Project Management Tools ............................................................. 63 Identify the Need for Project Management Tools .............................. 63 Examine General Types of Project Management Tools..................... 65 Assess Specific Project Management Tools ......................................... 67 Acquire Project Management Tools ..................................................... 69 Implement Project Management Tools..................................................... 70 Plan Tool Implementation .................................................................... 70 Plan Tool Transition..............................................................................
  • 15. 71 Conduct Tool User Training................................................................. 72 Conduct Tool Implementation ............................................................. 72 Evaluate Tool Performance ....................................................................... 73 Identify and Resolve Utilization Problems .......................................... 73 Identify and Resolve Functional Problems ......................................... 74 Assess Overall Tool Effectiveness ........................................................ 74 Postscript for the Smaller PMO ..................................................................... 75 3 Standards and Metrics ...............................................................77
  • 16. Project Environment Interface Concepts....................................................... 78 Business Environment Interface Concepts.................................................... 79 Standards and Metrics Activities across the PMO Continuum .................... 80 Standards and Metrics Function Model......................................................... 82 Implement Project Management Standards.............................................. 83 Examine Standards Sources.................................................................. 83 Identify Applicable Standards .............................................................. 87 Introduce Preferred Standards.............................................................. 89 Conduct Benchmarking ........................................................................ 92 Determine Project Metrics Requirements ................................................. 93 Identify Process Management and Improvement Metrics.................. 94
  • 17. Identify Project Performance Metrics................................................... 97 Identify Business Management Metrics ............................................. 101 Introduce and Use Project Metrics ......................................................... 102 Establish Metrics Measurements Plan ................................................ 103 Compare Metrics Performance ........................................................... 104 Establish Corrective Actions ............................................................... 104 Postscript for the Smaller PMO ................................................................... 105 4 Project Knowledge Management ............................................109
  • 18. Project Environment Interface Concepts..................................................... 110 Business Environment Interface Concepts.................................................. 111 Project Knowledge Management Activities across the PMO Continuum.............................................................................. ..................... 112 Project Knowledge Management Function Model ..................................... 114 AU4680_C000.fm Page vi Monday, July 16, 2007 3:47 PM Contents � vii
  • 19. Establish Knowledge Management Framework..................................... 115 Information Management.................................................................... 116 Document Management...................................................................... 119 Process Management........................................................................... 121 Collaboration Management................................................................. 122 Project Archive and Reference Library Management ....................... 125 Introduce Knowledge Management System........................................... 129 Conduct Installation and Establish Connectivity .............................. 129 Perform Function and Feature Customization .................................. 130 Introduce Project Knowledge Management Content ....................... 133 Implement Knowledge Management
  • 20. System......................................... 134 Develop Project Management Information System (PMIS).............. 134 Develop Executive Dashboard........................................................... 144 Construct Project Management Library.............................................. 145 Implement Online Project Collaboration........................................... 146 Implement Other Knowledge Management Tools ........................... 148 Postscript for the Smaller PMO ................................................................... 149 Section II Infrastructure Management 5 Project Governance ..................................................................153
  • 21. Project Environment Interface Concepts..................................................... 154 Business Environment Interface Concepts.................................................. 155 Project Governance Activities across the PMO Continuum ...................... 156 Project Governance Function Model........................................................... 158 Prepare and Maintain PMO Charter ....................................................... 158 Define Business Purpose .................................................................... 160 Specify Organizational Alignment...................................................... 162 Highlight Functional Responsibility ................................................... 163 Specify PMO Authority ....................................................................... 164 Identify PMO Funding ........................................................................ 165 Develop Project Management Policies ................................................... 165 Evaluate Policy Needs
  • 22. ........................................................................ 166 Demonstrate Senior Management Support........................................ 167 Prepare Policy Guidance .................................................................... 168 Develop Project Classification Guidance ............................................... 169 Examine Project Classification Purpose............................................. 170 Identify Project Classification Criteria ................................................ 170 Implement Project Classification Guidance....................................... 173 Establish Project Manager Authority....................................................... 173 Establish Executive Control Board ......................................................... 175 Determine Executive Oversight Requirements ................................. 176 Set Control Board Parameters ............................................................ 178 Prepare Control Board Operating
  • 23. Procedures.................................. 178 Align Business and Technical Committees ............................................ 180 Postscript for the Smaller PMO ................................................................... 181 AU4680_C000.fm Page vii Monday, July 16, 2007 3:47 PM viii � The Complete Project Management Office Handbook 6
  • 24. Assessment ................................................................................183 Project Environment Interface Concepts..................................................... 184 Business Environment Interface Concepts.................................................. 185 Assessment Activities across the PMO Continuum .................................... 185 Assessment Function Model......................................................................... 187 Conduct Competency Assessments......................................................... 187 Identify Competency Assessments ..................................................... 188 Conduct Competency Assessments.................................................... 189 Implement Competency Improvement Plans.................................... 190 Conduct Capability Assessments............................................................. 191 Identify Capability Assessments
  • 25. ......................................................... 192 Conduct Capability Assessments ........................................................ 194 Implement Capability Improvement Plans........................................ 196 Conduct Maturity Assessments................................................................ 198 Identify Maturity Assessments ............................................................ 198 Conduct Maturity Assessments ........................................................... 200 Implement Maturity Advancement Plans........................................... 202 Postscript for the Smaller PMO ................................................................... 203 7 Organization and Structure .....................................................205
  • 26. Project Environment Interface Concepts..................................................... 206 Business Environment Interface Concepts.................................................. 206 Organization and Structure Activities across the PMO Continuum .......... 207 Organization and Structure Function Model .............................................. 209 Set Up the PMO Structure....................................................................... 209 Identify Staff Needs for PMO Functions ........................................... 210 Introduce PMO Staff ........................................................................... 214 Analyze and Establish PMO Relationships........................................ 215 Establish Project Team Structure............................................................. 216 Specify Project Team and PMO Relationship ................................... 217 Define Standard Project Team Structure ........................................... 221
  • 27. Define Extended Project Team Alignment........................................ 225 Develop Stakeholder Participation ......................................................... 228 Manage Internal Project Team Stakeholders..................................... 229 Manage Internal Oversight Stakeholders........................................... 230 Manage Internal-Support Stakeholders.............................................. 231 Manage Customer Stakeholders ......................................................... 233 Manage Vendor and Contractor Stakeholders .................................. 234 Manage Other Project Stakeholders................................................... 235 Postscript for the Smaller PMO ................................................................... 237 8
  • 28. Facilities and Equipment Support ..........................................239 Project Environment Interface Concepts..................................................... 240 Business Environment Interface Concepts.................................................. 241 Facilities and Equipment Support Activities across the PMO Continuum.............................................................................. ..................... 242 Facilities and Equipment Support Function Model.................................... 242 AU4680_C000.fm Page viii Monday, July 16, 2007 3:47 PM Contents �
  • 29. ix Establish Project Team Requirements..................................................... 244 Establish Workspace Requirements.................................................... 245 Establish Equipment Requirements.................................................... 246 Manage Project Facilities ......................................................................... 250 Manage Facility Acquisition Options ................................................. 251 Monitor Facility Utilization ................................................................. 253 Ensure Adequacy of Facilities ............................................................ 253 Monitor Facility Disposition ............................................................... 255 Manage Project Equipment ..................................................................... 257
  • 30. Manage Equipment Acquisition ......................................................... 258 Manage Equipment Assignments ....................................................... 260 Monitor Equipment Assignments ....................................................... 261 Manage Equipment Disposition ......................................................... 262 Postscript for the Smaller PMO ................................................................... 263 Section III Resource Integration 9 Resource Management .............................................................267 Project Environment Interface Concepts..................................................... 268 Business Environment Interface
  • 31. Concepts.................................................. 269 Resource Management Activities across the PMO Continuum.................. 269 Resource Management Function Model ...................................................... 270 Acquire Project Resources ....................................................................... 272 Identify Resource Providers................................................................ 272 Establish Resource Requirements....................................................... 275 Fulfill Resource Requests.................................................................... 277 Assign Project Resources ......................................................................... 278 Prepare Resource Assignment Notifications...................................... 279 Obtain Individual Resource Commitments ....................................... 279 Introduce Resources to the Project Team ......................................... 279 Deploy Project
  • 32. Resources........................................................................ 280 Perform Deployment Administration ................................................. 281 Identify and Arrange Relevant Training ............................................ 282 Monitor Travel Arrangements............................................................. 284 Manage Resource Performance............................................................... 284 Develop Performance Management Guidance ................................. 284 Conduct Project Resource Performance Reviews ............................. 286 Monitor Project Resource Performance ............................................. 288 Close Project Resource Assignments ...................................................... 289 Coordinate Resource Extensions........................................................ 289 Facilitate Resource Transfers and Reassignments ............................. 289 Manage Resource Terminations ......................................................... 290
  • 33. Postscript for the Smaller PMO ................................................................... 290 10 Training and Education ...........................................................293 Project Environment Interface Concepts..................................................... 294 Business Environment Interface Concepts.................................................. 294 AU4680_C000.fm Page ix Monday, July 16, 2007 3:47 PM x
  • 34. � The Complete Project Management Office Handbook Training and Education Activities across the PMO Continuum ................ 295 Training and Education Function Model .................................................... 297 Establish Training Program...................................................................... 298 Assess Training Needs ........................................................................ 298 Determine Training Requirements ..................................................... 300 Identify Training Resources ................................................................ 302 Prepare Training Plan ......................................................................... 305 Select and Develop Training Courses ............................................... 306
  • 35. Manage Training Program ....................................................................... 308 Establish Training Registration Capability ......................................... 308 Publicize and Promote Training Program ......................................... 310 Conduct Project Management Training ............................................. 311 Evaluate Training Program ...................................................................... 313 Evaluate Training Plan Implementation ............................................ 313 Evaluate Training Resources............................................................... 314 Update Training Program ................................................................... 315 Postscript for the Smaller PMO ................................................................... 315 11
  • 36. Career Development ................................................................317 Project Environment Interface Concepts..................................................... 318 Business Environment Interface Concepts.................................................. 319 Career Development Activities across the PMO Continuum..................... 320 Career Development Function Model ......................................................... 320 Develop Project Management Career Path ............................................ 322 Establish Project Management as a Professional Discipline ............ 323 Define Career Advancement Model................................................... 327 Construct Position Descriptions and Qualifications ......................... 334 Integrate New Career Path into the Organization............................ 336 Support Project Management Career
  • 37. Planning...................................... 338 Provide General Career Guidance ..................................................... 338 Promote Business Skill Development................................................ 339 Implement Career Planning Support ................................................. 341 Establish Professional Certification ......................................................... 341 Develop Project Management Certification Program ....................... 342 Facilitate Technical and Professional Certification ........................... 345 Postscript for the Smaller PMO ................................................................... 346 12 Team Development ..................................................................347
  • 38. Project Environment Interface Concepts..................................................... 348 Business Environment Interface Concepts.................................................. 348 Team Development Activities across the PMO Continuum ...................... 349 Team Development Function Model........................................................... 351 Facilitate Cohesive Team Formation ...................................................... 351 Examine Project Team Composition.................................................. 353 Develop Project Team Orientation Program..................................... 355 Integrate Vendors and Contractors .................................................... 356 Facilitate Virtual Team Management ...................................................... 358 Establish Virtual Team Alignment ...................................................... 359
  • 39. AU4680_C000.fm Page x Monday, July 16, 2007 3:47 PM Contents � xi Facilitate Virtual Team Interactions.................................................... 360 Introduce Virtual Team Technology .................................................. 364 Enable Project Team Development ........................................................ 365 Promote Team Skill Learning ............................................................. 365 Develop Project Manager Tools and Techniques............................. 366
  • 40. Facilitate Leadership Development .................................................... 367 Monitor Project Team Performance........................................................ 369 Assess Team Dynamics....................................................................... 369 Examine Team Effectiveness .............................................................. 370 Conduct Team Improvement Activities ............................................. 371 Postscript for the Smaller PMO ................................................................... 373 Section IV Technical Support 13 Mentoring............................................................................... ...377
  • 41. Project Environment Interface Concepts..................................................... 378 Business Environment Interface Concepts.................................................. 380 Mentoring Activities across the PMO Continuum ...................................... 381 Mentoring Function Model........................................................................... 383 Establish Project Management Mentoring Program............................... 383 Develop the Mentoring Approach ..................................................... 383 Identify Mentor–Protégé Roles and Responsibilities ........................ 390 Determine Mentor Sourcing Process ................................................. 396 Engage Project Management Mentors .................................................... 400 Identify Mentor Candidates ................................................................ 400 Conduct Mentor Candidate Qualification.......................................... 402 Prepare Project Management
  • 42. Mentors............................................... 403 Conduct Project Management Mentoring ............................................... 404 Identify Engagement ........................................................................... 405 Assign Mentor (or Mentors) ............................................................... 405 Prepare for Mentoring Engagement................................................... 406 Perform Mentoring Engagement Activities ........................................ 407 Closeout Mentor–Protégé Relationship.............................................. 408 Evaluate Mentoring Program................................................................... 408 Evaluate Mentor Performance ............................................................ 408 Monitor Mentoring Program Results .................................................. 409 Postscript for the Smaller PMO ................................................................... 410
  • 43. 14 Project Planning .......................................................................413 Project Environment Interface Concepts..................................................... 414 Business Environment Interface Concepts.................................................. 415 Project Planning Activities across the PMO Continuum............................ 416 Project Planning Function Model ................................................................ 418 Establish Project Planning Capability ..................................................... 419 Define Project Plan Components....................................................... 419 Implement Project Planning Processes and Tools............................ 421 Establish Planning Facilitation and Support Capability.................... 426
  • 44. AU4680_C000.fm Page xi Monday, July 16, 2007 3:47 PM xii � The Complete Project Management Office Handbook Facilitate Project Planning Workshop ..................................................... 431 Manage Planning Workshop Arrangements ...................................... 431 Facilitate Project Workplan Development ......................................... 434 Perform Follow-Up Planning Support ............................................... 436
  • 45. Administer Project Planning .................................................................... 438 Specify Primary Project Management Plans ...................................... 439 Recommend Essential Project Support Plans.................................... 453 Prepare Project Plan Content Guidance............................................ 457 Evaluate Project Planning ................................................................... 458 Postscript for the Smaller PMO ................................................................... 462 15 Project Auditing ........................................................................465 Project Environment Interface Concepts..................................................... 466 Business Environment Interface
  • 46. Concepts.................................................. 467 Project Auditing Activities across the PMO Continuum ............................ 467 Project Auditing Function Model ................................................................. 470 Set Up Project Auditing Capability ......................................................... 470 Determine Project Auditing Needs .................................................... 471 Identify Project Auditing Resources................................................... 481 Establish Project Audit Performance Points ...................................... 485 Conduct Project Auditing ........................................................................ 487 Prepare for Project Audits and Reviews ........................................... 487 Conduct Project Audit......................................................................... 489 Prepare Project Audit Report ............................................................. 491 Manage Project Auditing Results
  • 47. ............................................................ 492 Review Project Audit Results.............................................................. 492 Analyze Aggregate Program Results .................................................. 494 Monitor Project Audit Follow-Up Actions ......................................... 495 Postscript for the Smaller PMO ................................................................... 496 16 Project Recovery.......................................................................499 Project Environment Interface Concepts..................................................... 500 Business Environment Interface Concepts.................................................. 501 Project Recovery Activities across the PMO Continuum ........................... 501
  • 48. Project Recovery Function Model................................................................ 503 Develop Recovery Assessment Process.................................................. 505 Identify Recovery Indicators............................................................... 505 Assess Project and Identify Problem Areas....................................... 506 Prepare Project Recovery Decision Package .................................... 514 Coordinate Project Recovery Decision .............................................. 515 Plan and Conduct Project Recovery ....................................................... 516 Establish Project Recovery Team ....................................................... 516 Develop Project Recovery Plan.......................................................... 522 Stabilize Project Using Recovery