The city and county of San Francisco has over 28,000 employees across more than 60 departments providing services in areas such as public protection, transportation, healthcare, culture, and administration. Workforce planning reports from 2003, 2006, and 2007 analyzed trends in the city's workforce and management positions, and highlighted succession planning issues. The documents discuss tools to assist with workforce and succession planning, including knowledge management and training. It provides an example of implementation by the police department using strategies such as continuous testing, internships, lateral transfers, and retention bonuses. Lessons learned include the need for leadership in workforce planning, flexibility for different department needs, and finding budget-friendly solutions.

1. City and County of San Francisco Department of Human Resources State of California Workforce Planning Conference #2 Micki Callahan November 5, 2008