emotions and anxiety

1. © 2016 Cengage Learning
Eleventh Edition
6 Anxiety, Technology, and
Other Communication
Obstacles

2. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
Covered in this chapter . . .
 Communicator anxiety
 Communication technology
 Vague instructions
 Jumping to conclusions
 Bypassing
 Sexual harassment

3. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
© 2016 Cengage Learning

4. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
An interaction of several factors . . .
 Lack of preparation‒#1 cause
 New or different situations
 Negative experiences
 Genetic endowment
(communibiology)
Jan Schenders/Tetra images/Jupiter images

5. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
Types include . . .
 Situational/State – anxiety caused by
factors
present in a specific speaking situation.
 Trait – internal anxieties an individual
brings to the speaking
situation.
Phovoir/Shutterstock.com

6. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
 Prepare and practice!
 Warm up
 Use deep breathing
 Use a relaxing introduction
 Concentrate on meaning
 Use visual aids
 Use positive imagery

7. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
 Use positive imagery or visualization
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© Annie Dowie

8. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
For speaker anxiety . . .
“Creating a positive, vivid & detailed
mental image of yourself confidently. . .
(giving a successful presentation/or
performing/or competing).”

9. © Phil Boorman/AgeFotostock © 2016 Cengage Learning

10. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
 Use positive imagery or visualization
 Use your imagination
 See yourself as speaker you want to be
 Picture yourself being successful
 Remember: Words + vivid mental
pictures + feelings = confidence
 Read a positive imagery exercise
(or write your own, pg. 168)
© Annie Dowie

11. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
To train your butterflies, try one of the following (Table 6.1):
 Relaxation with deep breathing
 Cognitive restructuring of self-talk
 Skills training (like this course)
. . . “the widest possible
combination of methods” is often
the most effective in reducing
apprehension (Bodie, 2010, p.
91).

12. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
© 2016 Cengage Learning

13. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
To keep social media from becoming an obstacle . . .
 If I were an employer, how would I react to
posts on my social media sites?
 What should I remove, if anything?
 Why do employers care so much about what I
post on social media?
See page 172 for what to remove
from your social media sites.

14. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
Ques: How do you make your resume stand out from the millions
of profiles and resumes on social media? (Pg. 174)

15. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
Five ways to build a dynamic and searchable profile (pg. 175-6) . . .
 Begin with a clear position or title
 Add quality photo—a head-and-shoulder shot.
 Add work experience and skills.
 Use “real-sounding” language (not jargon).
 Write summary in the first person—show your
personality.
Profiles with a good photo are 11
times more likely to be clicked on
and read (See LinkedIn Activity,
pg. 192).

16. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
Disadvantages to e-mail , IM, & Blogs . . .
 It is legal for employers to inspect employee
e-mail
 Senders seldom proofread for content or tone
 People respond to e-mail, IM’s, & blogs even
when uncertain or angry
 Since e-mail can be read multiple times, its
“tone” is critical.

17. © Phil Boorman/AgeFotostock © 2016 Cengage Learning
© 2016 Cengage Learning

18. © 2016 Cengage Learning
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