1. AN EXCLUSIVE PRESENTATION OF HOTEL
PROJECTS A OVERVIEW OF THE SUN ISLAND
PROJECT MALDIVES PARTLY FUNDED BY IFC
–WORLD BANK AND THE SILVER SPRING
PROJECT-UGANDA FUNDED BY EAST
AFRICAN DEVELOPMENT BANK
THIS PRESENTATION IS MADE BY
S.JAYAKUMAR-
----MA,MBA, ACS –INTER , DIPLOMA
IN HOTEL AND AIRLINES
MANAGEMENT ,BGL,DIPLOMA IN
COMPUTER APPLICATIONS
AS CONTRIBUTOR OF PROJECTS
02/15/13 1

2. • BUSINESS ENTREPRENAURSHIP -Model
•
•
• Entrepreneurship-owner
• Business formulation
•
• Market Research & Project Identification
•
• Project Report , Feasibility and Design
• Company status –Incorporated-Partnership-objectives and Articles
• '
• Capital –Sources and Mobilization
•
• HOTEL BUSINESS PROCESS
•
• OPERATIIONAL SUPPORT SERVICES CORPORATE BUSINESS ENCRYPT `
• 1 ACCOMODATIONS 1 SALES AND MARKETING 1 BUSINESS PLAN-BRANDING-SOPs-Trip Advisor
• 2 FOOD and BEVERAGE 2 FINANCE & HR and ADMN 2 KRA’: s /KPI ’s
•
• 2 A KITCHEN 2 A MATERIALS supply chain-Stores 3 ASSET MANAGEMENT
• par stock, physical stock verification Balance sheet Leverage Recon ,Fixed Asset Register
• GAAP-IFRS,AUTHORISATION -ALL
• B STEWARDING B HUMAN RESOURCES 4 PROFIT PLAN –USAH-- Budget GOP’s cash flow
• C COLD STORE AND GEN STORE C SECURITY
• ENTERTAINMENT 5 CONTRACTS ,LEGAL SYSTEMS
• HEALTH CLUB 3 Engineering 6 Risk Management –IT solutions /package system
• SPA 3 a PROJECT
• BOUTIQUE
• 4 Transportation 7 Manning Guide –structure, PA,SWOT -WELFARE
• trade union –mgt relations, Organization structure
• DISCO job descriptions, Disciplinary process
• Swimming Pool 5 IT -MIS 8 Tax Planning-SURPLUS –New Project Identification
• Tours –local
• Guest Transport 9 OWNING CO –OPERATING CO.- Contr. obligations
• Diving
• Cruise
• Sea sports 10 PASSION AND OWNERSHIP
• Beach sports
• Cost board
• A HOTEL BUSINESS MDEL—BY JAY
02/15/13 2

3. Size of the projects and budgets
• SunIsland -Republic Of Maldives –the concepualistaion of
the project –800room units –with Restuarants outlets ,
Public Areas with a boarded Jetty , Air strip
• Norms –Back word Region Environment Protection
,Rehabilitation of the Island ,staff facilitation s
• PROJECT CONCEPTION TO IMPLEMETATION
• PRE CONSTRUCTION ACTIVITY
• SITE SLECTION AND LOCATION
• SOIL TESTING , WATER AVAILIBILTY AND SOIL TESTING
• CRITICAL MINIMUM PATH –PERT,
Projects should adhere to Timming
schedules , manpower deployments
• Engineering planning constructions
• Material procurements /Contracting
• Manpower utilisations
• Budget estimates to actuals
• Funds Deployment
• Marketing and Risk analysis documents
02/15/13 3

4. Mobilization of funds –Financials
• The funding for the project were mobilized from various
banker consortiums and the main principal fund were
secured from International Finance Corporation –A
privatization body 0f world bank
• The funding was channeled through Letter of Credits for
all materials purchased , Material request were furnished
on the basis of purchase request approved by financial
committees of bankers Consortiums and financial
Institutions
• Body of the world banks Funding on Specific Criteria's
Charges were created for every source of funds
• And indemnified by the Government as also Market
Support letters from many Tour Operators were secured ,
A derivative net cash flow were annualized On the
investment outlays for securing viable Pay backs and
ROIs
02/15/13 4

5. Hotel PROJECTS -
•
• Hotel project is a concept of Value addition, It Semblances the
Growth of companies vertically and Horizontally It Emphasises
the corporate planning activity as it arranges new vistas of the
company in terms of growing operational role , opportunitues
for employee Development a cash flow derivative ,sales and
Marketing thrust ,effective engineering Plan Procurement
supply chain –centralised and standardisations concepts
• Project planning and development-the obvious objective of
the corporate entity would be to roll out plans for generating
the funds flow –to mobilize from operations and external
sourcing –optimizing revenue management for new product
development And identification of new projects of the
hospitality and allied products from diversifications i
02/15/13 5

6. • Communications Plan
• Create a document showing who needs to be kept informed about the
project and how they will receive the information. The most common
mechanism is a weekly or monthly progress report, describing how the
project is performing, milestones achieved and work planned for the next
period
• Risk management is an important part of project management. Although
often overlooked, it is important to identify as many risks to your project
as possible, and be prepared if something bad happens.
• Here are some examples of common project risks:
• Time and cost estimates too optimistic.
• Customer review and feedback cycle too slow.
• Unexpected budget cuts.
• Unclear roles and responsibilities.
• Stakeholder input is not sought, or their needs are not properly
understood.
• Stakeholders changing requirements after the project has started.
• Stakeholders adding new requirements after the project has started.
• Poor communication resulting in misunderstandings, quality problems and
rework.
• Lack of resource commitment.
• Risks can be tracked using a simple risk log. Add each risk you have
identified to your risk log; write down what you will do in the event it
occurs, and what you will do to prevent it from occurring. Review your risk
log on a regular basis, adding new risks as they occur during the life of the
project. Remember, when risks are ignored they don't go away
02/15/13 6

7. • PROJECT TENETS
• Hotel Construction and Development process, ranging from
Site selection , Land and purchase Land Lease , Hotel Financial
projections , Hotel Feasibility Study, Hotel Project Cost
Estimate and Budget , Hotel Concept development, Hotel
Design Guidelines fot Hotel Exteriors , Lobby ,Guest Rooms
and Corridors, Food and Beverage Outlets, Kitchen , Laundry ,
Swimming Pool and other front and back areas of a Hotel.
• Selection of Hotel Furnitures Fixtures and Equipment (FF&E)
and Hotel Operating Supplies and Equipment (OS&E) The
importance of Hotel Business Plan and the process of Hotel
Star Classification
Owners, Investors, Real Estate Companies, Hotel Managers
and Hospitality Professionals, o Architects,Interior Designers,
General Contractors,the various aspects of Hotel
Development,Construction, Project Management and Hotel
Operations.
02/15/13 7

8. PROJECT IMPLEMENTS
• AUTOCAD ,MICROSOFT PROJECT,CPM,PERT,AGPAC```
• QUANTITY SURVEY REPORTS
• FUNDS MANAGEMENT-COORDINATION WITH BANKERS
,FINANCIAL INSTITUIONS
• TOTAL QUALITY MANAGEMENT
• COST OVERIDES
• PROJECT KPI AND KRAS
• Project Concept, Industry Analysis, Project Details,
Industry Statistics Technical Aspects, Human Resource
Planning, Marketing & Promotions, Market development,
Mobilizing bank loan, Financial Estimates, project cost,
issues &Venture Capital
• Challenges and Critical Success Factors. Average
Occupancy and Rate Technology Adoption in Hotels
,Different Technology). Environment Management
Practices ( % of hotels monitoring quantitative
performance) d. Average Monthly & Daily occupancy List
of Private Equity / Venture Capital Firms
02/15/13 8

9. Project
conception
• A HOTEL PROJECT IS A CONCEPTION GENERATED FROM A –PROMOTERS REVIEW OF
HOWONE PROMOTES THE GROWTH OF THE COMPANY
• A PROJECT VIABILITY REPORT IS PREPARED WITH A VISON AND PLAN TO
IMPLEMENT THE SAME
• THE VIABILITY IS MADE IN TERMS OF PAYBACK AND ROI, AND A FEASABILTY IS
CARRIED WITH A BUSINESS AND MARKETING PLAN A DERIVATIVE CASH FLOW
PLAN,A HUMAN RESOURCES , MATERIAL PROCUREMENTS SUPPLY
CHAIN,CONSTRUCTION , APPROVALS AND LICENSING , LOCATION AND LAND SITE
ACCQUIREMENTS
• AFTER THE PROJECT FEASABILITY IS ASSESSED THE SOURCES AND MOBILISATION
OF FUNDS IS CONCIEVED WITH THE FORMATION OF CAPITAL STRUCTURE
• A PROJECT PLAN –ENGINEERING NORMS AND MODALITIES , APPROVAL OF PLANS ,
SOIL TESTING , WATER TESTING , THE DISTRIBUTION OF THE APPROVED LAYOUT IS
SEGMENTED TO PROJECT ACTIVITIES , DEFINING THE INDIVIDUAL ACTIVITY SET UP
FOR THE CONSTRUCTION BY CERTIFIED ENGINEERS AND QUANTITY SURVEYORS
02/15/13 9

10. CPM –real Time activities Visioned
and Implemented for SUN ISALND
-MALDVES
• Project Initializations –Promoter Qasim Ibrahim Villa Group
• Location –Nalgoridho Island renamed SUN ISLAND Maldives –Ari
Atoll-It’s the prime island of Diameter 1 km , With a Reef Of 5km On
the Indian Ocean , Licenses and approvals were got leased property of
the Government Of Maldives-constructed 800units including water
bungalows 72 On the reef side
• The project had an Approved plan , Sales Marketing Business
Professional Blend Management Team of EXPATS and Locals, Project
was set to norms Of world bank-Financial Institutions , bankers
consortiums , World wide Market Tour Operators with a
an approved norms for 5 star Rating and hospitality Facilitations , IT
support
logistics support globally for Material procurement and Movements and
Environment protection
• The Project was completed in three Years and had 100 rainy days and
25 days with out manpower or lack of material
02/15/13 10

11. Phases Of Construction/project
Activity-
• Site development—the entire Island was Revamped with earth
movers , the Trees were transplanted as an Avenue , with a well
planned drainage system , Garbage collection shed –to which
incinerator were tagged –Drainage pipes were laid out to all
connections leading to disposal down a sea pit to the extent of
around 70 meters as part of the environment protection Norms
,water pipes , electrical and Internet cables were laid –with anti
corrosive paints and optic fibre cables , pathways were mapped so
were all the guest room public areas staff facilities , engineering
rooms, stores rooms ,staff cafetaria garbage pile up ,hockey, foot
ball and tennis grounds ,hospital ,mosque .landscaping, garden
,ground floor construction only
• Pre Construction Set Up: Batching process machine for cement
concrete slabs ,wood work paneling , communication cabling and
networking, Bar bender fixing steel reinforcement for house
concrete floor slab
• Every phase of Activity was measured Through Quantity Surveyor
• The budgeted estimated Cost To Actuals were submitted as project
Progress for Deployment of Funds from financial institutions
02/15/13 11

12. Project –GUEST ROOMS
• Guest Rooms ,
• the units constructed 800 Including guest Rooms ,water bungalows -72 and staff
facilitations specs -12Ftx20fTVariations, the toilets specs were 6X4 feet ,the
Accommodations were made on a single Floor , the water bungalows were set on
top of the water by means of PVC pipes Rolled out on concrete –The
construction was Unique
• The entire concrete slabs were manufactured through batching machines the
product mix was Cement –Gravel stones –River sand and water in ratios 1:1,the
stones ,cement and River sand were shipped from India
• The approved plans and AutoCAD were used for defining the buildings within the
parameters of authorized constructions , the units were costed on actuals
• The foundations were Defined with Barbending steel rods and rafters
• The constructed units were measured by quantity surveyors and the building
construction progress reports were submitted to the bankers financial
institutions
02/15/13 12

13. Restaurants –
outlets
• Restaurant s A massive restaurant hall to meet around
800 guests at a time was constructed with vantage
buffet lay out counters –two , this service for breakfast
lunch and dinner
• A karaoke hall , a bar , an Italian Restaurant ,3 beach
bars ,banquet Halls were constructed as also a 24 hour
coffee shop
• Restaurant Equipment –Tables ,Chairs ,CHAFFING
DISHES multiple ,connecting steam pipes to all
dishes ,crockery,china ware ,stone ware cutlery
glassware ,table ware , napkins ,
02/15/13 13

14. Public Areas
• The public Area construction work included the guest lobby , all front
and Related offices , Banqueting Facilities stores rooms , Engineering
and Administrative offices, project offices ,hospital , swimming pool
,school, Helipad –Air Strip, front end boarded Jetty and backyard Jetty
,kids club , childrens park, Tennis Courts , play grounds , water
storage tanks –placed under the tennis Court, Garden with Trees
,pathways in concrete slabs ,Street Lights ,Staff cafetaria ,Staff
Recreation Club, resorts entertainment and guest sports
• The Guest Rooms, kitchen Area, Public Areas were selective vantage
points of the Islands ,as also the buiding structural stability,
Architectural style and the Resort Ambience
• The Swimming pool, Health club –fitness and The IT set up were Sun
Islands Pride , where the Video Conference and seminar facilitation
connected to Remote destinations Globally were a opulent guest
services facilitations
• The Swimming pool was based On a south African Theme , was a
Luxurious one ,carved out of a piece of Rock ,with specific facilitations
• The health Club or Fitness Club was well equipped with the Island
snorkeling , skiing , Diving and other water sports were well defined
• The quantity surveyor Report with actual cost incurred to the budgeted
estimated costs were relayed to the financial institution as a project
progress report for Release of Funds
02/15/13 14

15. Kitchen planning
• The kitchen Area was constructed to maintain the spacious
requirement of space required for placing cooking equipments
like deep fat fryers Bain Maries ,salamanders grills, freezers
walk in coolers, kitchen stores etc
• Wash Up areas were planned and constructed for holding
dishwashing machines and Pot washing facilities ,garbage
rooms were designed to store and role out to Incinerators for
converting to Ash and disposed to the waste effluents created
at 60 meters Depth as a part of the environment protection
Option
• The Deep freezers and walk in coolers were constructed with
best Insulation Facilities , To maintain –degree centigrade's as
a permanent freezer storage Facility for the various meat fish
poultry items .MIS EN PLAUS TABLES``
• The quantity surveyor Report with actual cost incurred to the
budgeted estimated costs were relayed to the financial
institution as a project progress report for Release of Funds
02/15/13 15

16. Staff facilitations
• Out of the 800 units constructed the project plan earmarked
300units for staff housing as a criteria for island
Rehabilitation , the units were module to be kept clean and
the rooms had connecting doors for extended families the
guest Rooms also connecting access
• The staff had playground s , cafeteria , shops , Indoor club,
Prayer hall, laundry , school , Training rooms
huge Dormitories the project as envisaged for a cultural and
rehabilitation were implemented with Apt constructions
Designed and mapped Through CAD,staff rest rooms
• The quantity surveyor Report with actual cost incurred to the
budgeted estimated costs were relayed to the financial
institution as a project progress report for Release of Funds
• The funding was channeled through Letter of Credits for all
materials purchased , Material request were furnished on the
basis of purchase request approved by financial committees of
bankers Consortiums and financial Institutions
02/15/13 16

17. Equipment -
• The equipment –Ordering of Equipment with relevant specifications , the
LC s Clearances the logistics In Reaching the material to Sun Island was
an Ordeal task ,Villa Group had a fleet Of ships and this enabled the
movement of material with less duress and breakages ,
• Engineering Equipments – Gensets , Desalination plants, pumps, Freezer
equipments HVAC ,transformers ,HCCP, Electrical Equipment ,water
sewage plants Incinerator Air cons ,Music system, hot water cold water
pipes ,building ,ceiling wall ,floor fixtures ,electrical distribution ,sewage
and water system , fire alarm and safety system ,heating and ventilation
system Solar system , kitchen and laundry system and sound and
lighting ,specifications were listed multi quotations were generated ,
import licenses , Govt Approvals were secured to and materials ordered
on LCs created by Borrowers
IT equipment –TVs ,electrical gadgets , card locks ,computers , accounting
packages , communication , main servers ,Video conferencing,Internet
etc
Other Equipment –Sanitary ware ,water Heater ,bathroom fittings ,paper
holders ,towel hangers , soap Dispensers ,
---SPA –Jacuzzi, whirl pools bath, Sauna Fitness center equipment
,swimming pool equipment –
PANEL SYSTEMS
02/15/13 17

18. Equipment -cont
• FFE –wide range of Equipments were procured including
• Cots and Beds , refrigerators Wood work, upholstery ,paintings
• Linen Restaurant and Room , towels, lamp shades ,mirrors
,dryers ,TV s ,toilets ,bathtubs , wardrobes ,vacuum cleaners ,
• Shavers , faucets ,bathroom cabinet , Amenity Holders ,Hand
Dryers ,staff lockers ,trolleys ,swimming pool chairs ,decks ,
SP bars , Tree bars
• Laundry equipment –washers extracters,Dry cleaners,
Folders ,Flat Ironers ,Industrial Dryer, Tumbler ,folding
Machine ,
• Swimming Pool , Filters ,water recycling process pumps ,filters
• Logistics Support –Villa Group –Fleet Of ships , Dhonis ,speed
boats , Steamers , Helicopter ,Sea Plane, Pick up trucks ,
02/15/13 18

19. Leasing /Insurance –
Preliminary Expenses
• The Leasing fee was paid monthly for the project period of
three years and the costs were charged to preliminary
expenses
• Interest charges were charged to preopening expenses
• The hotel Kitchen , rooms , equipment and hotel facilitations
had a testing process and equipment were pre tested , the
charges incurred were charged to preopening expenses
• The hotel inaugural. soft opening , Sales and marketing
expenses, the company opened distinctive marketing
operations to many distinctive world wide locations, prior to
opening were charged off to pre opening expenses
• The capital structure , of Assets and Liabilties were
formulated
• Most Of the project employees were absorbed to various
operational positions
02/15/13 19

20. Conclusion-sun Island
• The project was completed in 3 years on time , costed 52million usd
Dollars at cost at 1998 ,there was a excess to budget estimate to
Real cost overide of 2 million usd mainly due to inflation, and Other
Non Budgeted expenses and project additions ,Add ons
• Adurai Abdul Rahim –The local project eng Incharge who had set up
the 72 water bungalows worked with amazing speed with his Team to
complete the bungalows on the Reef side ,the 12 feet 9 dia PVC pipes
filled with concrete slabs amazingly stood as elevations from the
oceans ,with every unit had a boarded jetty to enter , and the
bungalows door could open with Remote, enhanced and created an
Aesthetic value and Ambience for the product while on my site visit
every day Monitoring these units ,Adurai greeted Rangala-Miselanithi
means jayakumar you are fine ,no problem, I Replied Rangalu Fine –
Dhivehi greetings , this was a land mark project largest in South East
Asia
02/15/13 20

21. The silver springs project Kampala- Uganda,
Upgrade and refurbishment -1995-1996
• The silver spring owned By HG Gandesha 3 km from Kampala
–had plans to refurbish his hotel , as it had weathered out and
due to peculiar political circumstances in Uganda
• I was appointed as GM for all his business house corporate
house at the Plaza complex Kampala , to Revamp his business
set Up
• The business and Marketing Plan with a Manning Guide to
establish a bottom line pay Back and Rate of Return as a growth
plan for the company , was set up by with Marketing support
from Tour operators in populating the Rooms Interalia to
probate Additional Revenue from FB -outlets The East African
development Bank agreed to Finance the upgrades and the
Refurbishment on a phased Manner
02/15/13 21

22. • Important aspect of the African Ambience is the natural
bounties available in terms of wild life , the African culture –The
African cuisine , the beaches and the Rivers , wild life forestry,
passing through the phase of ancient civilizations , primitive
living beliefs and Faiths, The bay of Bengal, queen elizabeth
national park, Serengeti, Equators Centre most point , queen
victoria lake River Nile , Kazinga Channel
• Under the circumstances of natural bounties the UGANDAN
economy was stirring up the lost balances of a war torn country
after theadvent and retreival of President Mussaveni Effort to
move forward on ecenomic policies which he bestowed upon to
do as president of uganda
• The banks in Uganda were emphasised by the finance ministry
to make avaliable easy capital and promote entreprenaurship,
the assistance of world bank in nurturing the business set up
and thereby gearing the economic activity drew the greatest
importance ,The Management International Ltd , was a well
established company in Uganda , wherein its assets which were
confiscated during the War was returned to Asians who had fled
the country , It was under this cirumstances that MIL had set
itself to growth plans and Received maximum support from the
Government in generating employment and income to the
people
02/15/13 22

23. • Rooms upgrade and refurbishments
• As part of the upgrade the rooms were done up
• Restaurants
• Swimming pool and banqueting facilitations
• Reptile menace
• The building up of the Plaza complex –just Opposite to
the kampala Railway station
• The set up of IT systems
• Casinos ,and Guest Entertainment Programmes
• Caravan Trips to Wild life Sanctuaries
• Honey mooners Specials
• Other Value Additions
02/15/13 23

24. • Rooms Upgrade and Refurbishments were done with meticulous
planning , The Rooms walls were defaced were scrubbed and
painted with multiple coating to ward of the stains , new tiles
were laid , the toiletries were funguses with stains and
corrosions were totally Removed and redone with building
softeners
• Building stabilities were strenghtened , upholstered , furnitures
and fixtures electrical fitting were relaid , the Rooms with steps
were relaid with linoleum –UK made carpet, wall to wall , to
ensure Reptile menaces were curbed ,lovely curtains with , toilet
shear curtains made the Toilets look clean , New TV were
purchased ,the rooms were fitted with guest gadgets ,
• Restaurants were done up ,Kitchen Areas were laid out well.
With sophisticated equipment ,swimming pool were renovated
and the circulating water mechanism was redone and
recalibrated
• The main corporate and business , plaza complex was
restructured and was made a land mark building in Kampala
02/15/13 24

25. • Casinos , Guest Entertainment Programmes were scheduled
.caravan trips to wild life sanctuaries Organised especially to the
Queen Elizabeth National Park , Kazinga channel and to the
uncivilised land of the pygmies deep into the forest
• ,Honey Mooners- Special packages were attributed , and their life
stay with the wild animals were secured and comfortable
• New guest Transport buses and Caravans were Bought ,Value
additions to guests facilitations were made
• The ADR component was quite lividly Increased ,Marketing
,Financial ,IT ,Human Resources ,Materials ,Operations
,Engineering, PMS , Utility Departments were Redone ,Manning
Guide were stipulated and task oriented ,the entire accounting
set up was Computerized , with group accounts set up ,GOP were
instigated cost and saving initiated ,HR motivations and
generally employees performances were required to perform to
pre set standards , the executive , HOD and down the line staff
grading and salary structures were scaled up ,materials
sourcing , with vendor Development and effective material
procurements at the most economic prices , with emphasis on
quality were done ,engineering ,operations , and utlity
department were geared up
• Electricity and water Mobilisations were made to the Maximum
,the company as a corporate set up was set to role with a group
budget ,with overdrafting facilities with bankers consortiums
02/15/13 25

26. • A MODEL ANALYSIS OF A PROJECT
• Analysis of the market and potential of the site
• Determining your positioning: geographic location and
choice of brand
• Creating financial projections
• Choose a brand
• Choose a business model
• Franchise: You are the owner and manager, and you «
independent » in how you manage your hotel.
• Management contract: You are the owner of a hotel,
and you entrust us with its management within the
framework of a contract for the provision of services.
• Define and plan your hotel
• What is the optimal number of rooms for your hotel?
What is the added value of a restaurant, conference
rooms or other facilities?
• Step 2: Implement your sales activities
• Comprehensive reservation services
• Major marketing campaigns
02/15/13 26

27. • A MODEL PROJECT CONT
• Diverse training opportunities for your teams
• In a constantly changing service sector such as the
hotel industry, people are the most important
resources.
• Regular meetings
• Ongoing brand protection
• To increase the value of your investment, maintain
quality and strengthen the Brand, Evaluations
hotels management tools that provide a way for
our franchises to assess themselves and encourage
their teams to improve their customer service skills
as much as possible Optimised procurement
management
• make group purchasing organisation available
offering prices negotiated on an international scale.
This system makes it possible to guarantee the flow
of supplies and ensure the consistent quality
demanded by our brands.
02/15/13 27

28. Preopening
• Insurance, Purchasing & Receiving Payroll, Sop's, Accounting Manual
• Establish hotel credit policy and procedures , Banking , Obtain licenses and
permits , Third Party Agreements Leases Retail,RFP –Request for Proposal
• F&B Financial Reporting, Planning , Operating Budget, Pre-opening Budget
Develop forecasting program IT Manual Back Up - SOP‘ s Systems PMS Hotel
Pre-Opening Template RFP Develop Business Process Determine Workstations:
RFP Key lock System Back-Office System, Entertainment System, Television,
Music, Timekeeping System , Telephone System ,connectivity ,Catering Sales
Management System , Business Cards, Payroll Checks AP checks , Purchase
Requisitions/Orders , Human resources,DevelopIncentive,Recruitment
Management ,Hire Senior Management Team , General Manager, Director of
Operations Director of Rooms Director of F&B Spa Director Hotel Controller
Chief Engineer Revenue Manager Director of Human Resources, Director of
Sales & Marketing Hire Department Heads, Hire Junior Managers, SOP's
Discipline/House Rules Vacation Evaluation and Merit IncreasesAttendance ,
Leave of Absence , Report in Pay/On-Call , Dress Code
Uniform/Badge/Material/Equipment Issue Flowers MOD Pay PolicyEmployee
Requisition Goal Setting/Performance Standards
• Conducting Effective Meetings Hotel Policy & Procedures Operational skills
training Life safety, fire and evacuation training , New Hire Orientation,
Departmental Orientation
• Telephone Etiquette/Standards Sanitation Certification Responsible Alcohol
Service MOD Program Develop MOD Manual/SOP's Develop Procedures to
Respond to Internal Applications
• Develop Recruitment/Advertising Plan Develop Setup Fitness Center
• Select and procure exercise equipment SOP'sSelect and procure Operating
Supplies & Equipment Treatments Develop Treatment Programs Develop SOP's
• Select and procure Operating Supplies & Equipment
02/15/13 28

29. Preopening
cont
• 'Develop Spa SOP' Develop Rooms Division SOP's Printed Materials Privacy Please
Signs Privacy Courtesy Note UmbrellasTelephone Pads Dialing Instructions Driving
Directions VIP Note Cards/envelopes Fax Delivery Envelopes Guestroom Note Pad
Valet Laundry Bag Valet Laundry Price SheetShoe Shine Bag Shoe Shine Instructions
Activity Calendar Newsletter Guest Services Develop VIP program Transportation
Vehicle Acquisition Finalize schedules & routes Review samples/pricing Order final
selection Receive final selection Apply logo Develop preventive maintenance
program,Vehicles in service
• Roadwork Determine route Evaluate road condition Make adjustment Housekeeping
• S&P Shakers Sugar Menus Breakfast Lunch Dinner Wine/Beverage
• lounge Afternoon Tea Menu Room Service Menu Door Knob Breakfast Menu Mini Bar
Menu F&B Inventories Develop Kitchen par stock Develop master beverage/bar stock
and wine list Procure opening F&B inventories Bar Entertainment Banquet
MenusRooms Linen China, Glass & Silver
• Glassware-F&B Linen Kitchen Smallwares Banquet Equipment Guest Ice MachinesF&B
Consumables Guest Bath Amenities Guestroom Amenities Guestroom Hair Dryers
Guestroom Cosmetic Mirrors
• Maintenance inventory Maintenance Tools Maintenance Equipment
• Housekeeping Equipment Housekeeping Guest consumables Housekeeping Cleaning
Supplies Spa Equipment Spa Guest Consumables Spa Cleaning Supplies Rooms Print &
Stationary (Registration, key packet, etc.) Guest Services Directory Key Packet
Develop registration/check-out system and collateral Administration/Sales Print &
Stationary (paper system) Uniforms
• Front Office Supplies Front Office Equipment Administration Shelving
Office Furniture- Back Of House Office Equipment Copy Machines
02/15/13 29

30. • PREOPENING
• Postage Machine Fax Machines Computers/Printers Pool Equipment Guestroom Safes
Security Two-way radios Monitoring System , Keys Stanchions ,Sales & Marketing
Marketing Plan Revenue Management,Reservations,sales and marketingName
Leisure individual Spreading The Word Image/Brand Advertising Develop
advertising/media plan by market segement Create advertising 0 Media buys Establish
Tracking Mechanism for advertising campaign Launch advertising campaign Establish
listings in directories (HTI, OHG, OAG, Official meeting facilities guide) Develop in-room
TV Promotion Video Establish local yellow pages line listing Affiliations Coordinate
Inspections Establish Lodging Association Membership
Establish Restaurant Association Membership Establish Chamber Membership 3 Sales
Collateral Develop facilities guide/presentation folder Develop Pre-Opening Brochure
Develop Permanent Brochure Develop Spa Brochure Develop ancillary sales
collateral/stationery 45 days Thu 1/1/04 Wed 3/3/04 NA
Develop Press Kit Develop Property Maps Develop Key Card Design Develop Tariff Cards
Photography/Video Coordinate photo shoot for permanent brochure
• Video Shoot Public Relations Hire PR Firm Develop Media Kit Develop hotel fact sheet
Develop Bio's Photography
• Solicit Editorials Develop Media Visit Schedule Develop community/regional partnerships
(Arts, Film, etc.) Establish listing/contact with local organizations Soft-opening PR
Activities Gifts
• CorporatePartys Grand Opening Hotel Opening Date list of target groups On-line
Reservations Website Packages Leisure
• Launch package advertising Tour Group , Wedding
• Repairs & Maintenance
• Printed Materials Cleaning Chemicals Domestic Water Determine water treatment for
central plant Preventive Maintenance Programs Develop rooms preventive maintenance
Develop public areas preventive maintenance program Develop equipment preventive
maintenance program Develop chiller, KWH, gas and watertemp./pressure logs and
meter logs Safety
• Ensure fire extinguishers are in place Develop Safety Committee Model Rooms
Coordinate move of model rooms Repair Response System Develop work order system
Training
• Guest Key Card System Television/Movies training Mechanical/HVAC training Guestroom
PM program training Public space PM program
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31. PREOPENING
• Signage Pre-opening offices Develop MOD manual Develop risk
management manual/evacuation plan Obtain fire department approval of
fire/evacuation plan MSD Sheets Compile MSD Sheets for all Chemicals 30
days Construction/Building Preparation Kitchen NA
• Submit punch list to Chef, Dir. F&B for comments Equipment commissioning
complete Restaurant Lounge etc Spa, Building Exterior, Landscaping
Back-Of-The-House Uniform Room Administrative/Front Office F,F&E
Installation Guestrooms Spa Public Areas Back-of-the-house
• Administrative OfficesKitchen/Engineering/Housekeeping
Testing/Documentation, Environmental/Recycling, Contract
Maintenance and Service Agreements Rodent and Pest Control Indoor
Plants Indoor Floral, Landscape Snow Removal
• Mechanical Life Safety Secure Background Music
02/15/13 31

32. THANK YOU
S.JAYAKUMAR ----MA,MBA, ACS –INTER , DIPLOMA IN HOTEL AND AIRLINES
MANAGEMENT ,BGL,DIPLOMA IN COMPUTER APPLICATIONS
PETER DRUCKER says
We now accept the fact that learning is a lifelong process o
PHILIP E KOTLER says-The Product should sell by
itself rather an extraordinary effort to sell
Finnese –JAYS Vision
Develop a Theme –logo –Brand
MANAGING THE MARKET/VALUE ADDITIONS
MANAGING COST/MATERIALS/MANNING GUIDE/ENGINEERING/OPERATIONS/other
UTILITIES-RISK ANALYSIS –EVALUATIONS
-STIFFLE COMPETITIONThru Better Service ,Guest Facilitations and
Guest Satisfaction, Marketing Strategies
Project –Pay Back and ROI
Signed off --JAY
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