Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand. Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand.

1. Monitoring As A Service
Modernity and Self-Service
James Turnbull
@kartar
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2. Who
• VP of Engineering at Kickstarter
• Advisor at Docker
• Open source chap
• Funny accent
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3. The Docker Book
www.dockerbook.com
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4. The Art of Monitoring
www.artofmonitoring.com
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5. Who are you folks?
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6. What's this all about?
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7. Two phases to the plan
1. Making monitoring modern
2. Making monitoring a service
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8. Phase 1: Making
monitoring modern
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9. Traditional monitoring (sucks)
1. It's focussed on the wrong things.
2. It's often archaic.
3. It's not easily mangeable.
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10. The right stuff
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11. Focus on business
outcomes
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12. Top down
1. Business logic.
2. Applications.
3. Services.
4. Infrastructure.
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13. Choose more modern
tooling
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14. Push instead of Pull
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15. Fault detection is for
yesterday
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16. Metrics are king
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17. Automation is key
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18. And a stepping stone
to the next phase
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19. Phase 2: Making
monitoring a service
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20. What's a service?
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21. Services are customer
focussed
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22. Stop making your
monitoring about you
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23. Talk to customers
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24. Gather requirements
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25. Change the cycle of
monitoring
development
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26. Attach monitoring to
product development
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27. Change the
accountability
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28. Self-service is king
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29. Present APIs not Help
Desk tickets
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30. Services
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31. Consoles
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32. Logging & Reporting
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33. You are not the
customer of your
monitoring
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34. Questions?
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