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Mobilize Your Business, Not Just an App

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Is mobilizing your business a key strategy for 2015? In this webinar, Dan Colbert discusses the business impact of your mobile application strategy. He reviews some important criteria related to your lines of business and the nature of transactions taking place on mobile devices. Real customer examples are explored and Dan provides ideas so you can focus on mobilizing your business, not just an application.

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Mobilize Your Business, Not Just an App

  1. 1. Mobilize Your Business, Not Just an App Tweet about this event And mention us: @Teamstudio @TLCCLTD @dannycolbert Jan. 20, 2015
  2. 2. @Teamstudio teamstudio.com @TLCCLTD tlcc.com Courtney Carter Inbound Marketing Specialist Teamstudio
  3. 3. Who We Are • Teamstudio’s background is in creating tools for collaborative computing in mid-size and large enterprises, primarily for IBM Notes • Easy-to-use tools for developers and administrators • 1600+ active customers, 53 countries • Offices in US, UK, and Japan • Entered mobile space in 2010 with Unplugged: easy mobilization of Notes apps to Blackberry, Android and iOS
  4. 4. Teamstudio Unplugged • Your mobile Domino server: take your IBM Notes apps with you! • End-users access Notes applications from mobile devices whether online or offline • Leverages the powerful technology of XPages
  5. 5. Unplugged Templates • Continuity – Mobile offline access to BCM programs • OneView Approvals – Expense approvals; anywhere, anytime • CustomerView – lightweight CRM framework for field sales and field service teams • Contacts – customer information database • Activities – customer activity log • Media – mobile offline file storage and access
  6. 6. XControls • Set of Controls for IBM Domino XPages developers working on new XPages apps and on app modernization projects • Re-write of the Teamstudio Unplugged Controls project, but adds full support for PC browser-based user interfaces as well as mobile interfaces • Enables XPages developers to create controls that are responsive • Learn more: http://xcontrols.org
  7. 7. Teamstudio Services • Professional services for project management, development, administration, and modernization o Modernization Services o Unplugged Developer Assistance Program o Application Upgrade Analysis o Application Complexity Analysis o Application Usage Auditing • http://www.teamstudio.com/solutions/services/
  8. 8. • Professional services promotion: o Now through January 31, sign up to learn about our professional services, and be automatically entered to win an iPhone 6. • IBM ConnectED 2015: Jan. 25-28, 2015 o Come see us at booth B18 for a chance to win an iPhone 6.
  9. 9. 1 #XPages Your Hosts Today: Howard Greenberg TLCC @TLCCLtd Paul Della-Nebbia TLCC @PaulDN Mobilize your business, Not just an application
  10. 10. How can TLCC Help YOU! 2 • Private classes at your location or virtual •XPages Development •Support Existing Apps •Administration • Let us help you become an expert XPages developer! • Delivered via Notes • XPages • Development • Admin • User Self- Paced Courses Mentoring Instructor- Led Classes Application Development and Consulting Free Demo Courses!
  11. 11. Upcoming and Recorded Webinars 3 • February 17th – One Notes Developer’s Journey into Java www.tlcc.com/xpages-webinar View Previous Webinars (use url above)
  12. 12. Asking Questions – Q and A at the end 4 Use the Orange Arrow button to expand the GoToWebinar panel Then ask your questions in the Questions pane! We will answer your questions verbally at the end of the webinar
  13. 13. Your Presenter Today: 5 #XPages Dan Colbert Teamstudio @dannycolbert
  14. 14. UKLUG 2012 – Cardiff, Wales Mobilize Your Business Process (not just an app) Dan Colbert Teamstudio
  15. 15. UKLUG 2012 – Cardiff, Wales Agenda • Mobile devices in the enterprise • Some mobile home truths • How to build the perfect mobile business app* • Testing, pilots and adoption • Real application examples
  16. 16. UKLUG 2012 – Cardiff, Wales What this session is not • Code examples • Product demos • XPages training • Application demos
  17. 17. UKLUG 2012 – Cardiff, Wales Mobile devices in the enterprise
  18. 18. UKLUG 2012 – Cardiff, Wales Annual tablet shipments to exceed PCs by 2015 0 100,000 200,000 300,000 400,000 2012 2013 2014 PC Tablet Source: Gartner (October 2013)
  19. 19. UKLUG 2012 – Cardiff, Wales
  20. 20. UKLUG 2012 – Cardiff, Wales “20% increase in quarter-over-quarter business app activations on tablets” Source: Good Technology Mobility Index Report for Q2 2014
  21. 21. UKLUG 2012 – Cardiff, Wales What’s driving enterprise tablet adoption? • BYOD? • Convenience? • Roll out of customized business apps
  22. 22. UKLUG 2012 – Cardiff, Wales But wait…
  23. 23. UKLUG 2012 – Cardiff, Wales Mobile computing, 1996 style
  24. 24. UKLUG 2012 – Cardiff, Wales 1996: Broadband internet
  25. 25. UKLUG 2012 – Cardiff, Wales 1996: Mobile OSes
  26. 26. UKLUG 2012 – Cardiff, Wales 1996: Lotus Notes R4.0
  27. 27. UKLUG 2012 – Cardiff, Wales Introducing… groupware • Mail/calendaring/todos • Lightweight apps that work cross platform • Apps work anywhere – on/offline • Distributed DB with replication • Quick, easy to build apps – RAD • Apps are easy to deploy and control
  28. 28. UKLUG 2012 – Cardiff, Wales “Let’s groupware-enable our COBOL apps.” Home truth #1: No-one ever said:
  29. 29. UKLUG 2012 – Cardiff, Wales The problem • What we hear: • Users want business apps on their shiny mobile devices • Management wants apps to be mobilized • Let’s make mobile versions of our Notes apps! • What they really mean: • Users want to be able to do their jobs faster, more easily • Management wants return on investment • How can we use the power of mobile computing devices to give these two constituencies what they want?
  30. 30. UKLUG 2012 – Cardiff, Wales Conversation with a recent Teamstudio prospect* Prospect: “We’d like you to mobilize our Notes application.” Us: “No problem. First, we’ll set up a requirements- gathering workshop.” Prospect: “No need! We’ll just send you over the Notes app and you can build a quote from that.” *Who shall remain nameless.
  31. 31. UKLUG 2012 – Cardiff, Wales Home truth #2:
  32. 32. UKLUG 2012 – Cardiff, Wales “A well designed mobile app is going to be very different to a Notes app that does the same job.”
  33. 33. UKLUG 2012 – Cardiff, Wales How to build the perfect mobile business app* *Your mileage may vary
  34. 34. UKLUG 2012 – Cardiff, Wales Tip 1: Is your ladder leaning against the right wall? • What is the business process and how can mobile technology improve it? • How is the process implemented at the moment? • What mobile device features can we use? • Where does needed data live now? • Where do we want to capture data from the field? • What technologies are best suited to solving this problem?
  35. 35. UKLUG 2012 – Cardiff, Wales The 4 Ps of app modernization Processes
  36. 36. UKLUG 2012 – Cardiff, Wales Example Notes-centric mobile apps • Customer self service • CRM • Field Audit • Work Orders • Approvals Business Value
  37. 37. UKLUG 2012 – Cardiff, Wales Example Notes-centric mobile apps • Field Audit • Work Orders • Customer self service • CRM • Approvals Bang for Buck
  38. 38. UKLUG 2012 – Cardiff, Wales Tip 2: Mobilization is not the same as modernization • Web enabling is not the same as mobile enabling • How many Notes apps do we have? • How many are being used? • What is the cost of maintaining them? • Web enabling is not the same as mobile enabling
  39. 39. UKLUG 2012 – Cardiff, Wales Tip 3: Design for usability • Simplify task workflows • Split the app into chunks by user role • Minimize latency in UI • Identify usability obstacles early…
  40. 40. UKLUG 2012 – Cardiff, Wales Minimum Working Prototype • Usability failures are biggest risk to your project • Interview users to determine the Top Three Problems* • Manage risk by delivering a minimum working prototype early (similar to Minimum Viable Product concept) • Prototype early, iterate often *http://practicetrumpstheory.com/how-i-built-my-minimum-viable-product/
  41. 41. UKLUG 2012 – Cardiff, Wales Quick plug: Teamstudio XControls
  42. 42. UKLUG 2012 – Cardiff, Wales Smartphone experience
  43. 43. UKLUG 2012 – Cardiff, Wales Tablet experience
  44. 44. UKLUG 2012 – Cardiff, Wales Tip 4: You have some cool tech. Use it. • Camera • GPS • Bluetooth • Accelerometer?
  45. 45. UKLUG 2012 – Cardiff, Wales Customer example: Burgess Pigment
  46. 46. UKLUG 2012 – Cardiff, Wales Tip 5: Don’t reinvent the wheel • Use prebuilt components/controls • Most potential* • User interface • Offline sync *We’re biased
  47. 47. UKLUG 2012 – Cardiff, Wales Tip 6: Review and assess the project • Added business value • Stakeholders’ needs met: Users, Management, IT • Protection of investment in existing assets • Not driven by narrow or individual goals
  48. 48. UKLUG 2012 – Cardiff, Wales Deployment and adoption
  49. 49. UKLUG 2012 – Cardiff, Wales Application deployment • Don’t underestimate the need for user training • Crowded and ever changing landscape of devices • OS support • Screen size • Managing mobile devices in the enterprise • MDM • Enterprise app store
  50. 50. UKLUG 2012 – Cardiff, Wales Project success “Preparation is the key to success.” - Alexander Graham Bell
  51. 51. UKLUG 2012 – Cardiff, Wales Adoption strategy • Buy-in – Involve key users in the prototyping phase • Consumer apps: 26% deleted after one use; 26% used more than 10 times. • Feedback mechanisms • Usage statistics • Apply the same principles for the next app
  52. 52. UKLUG 2012 – Cardiff, Wales Real customer examples* *aka: Confession time
  53. 53. UKLUG 2012 – Cardiff, Wales Real customer examples – 1 • Industry: Medical device manufacturing • Notes apps: Storing maintenance and repair information, account details, work orders, service calls, measuring work hours • Creating a mobile version of the existing app is not practical, or useful • Too many views, forms, documents • Substantial time put into looking for the right mobile solution based on extending the existing application suite
  54. 54. UKLUG 2012 – Cardiff, Wales Result – Creating value • Solution: Create a completely new mobile app focused on one piece of the original app • Improve the experience for the clients • More visits = more clients served • Better auditing – real-time stamps and photos • Less paperwork • Designed with the technician end user profile in mind • Relieve frustration with manual process • Eliminate errors • Cut down on manual data entry man hours
  55. 55. UKLUG 2012 – Cardiff, Wales Real customer examples – 2 • Industry: Government • Notes application: Storing documents, accessing reports • Creating a mobile version of existing app would create security concerns • Application is extremely complex and contains out-dated records • Use of laptop to access application is not possible
  56. 56. UKLUG 2012 – Cardiff, Wales Result – Same application • Solution – Create a new application designed to serve the user only the most critical reference materials. Easy to use. Use a tablet to vote on legislation, research and comment on documents. • Slow adoption • Existing process was working, IT innovating with mobile app • End user profile not ideal for mobile app adoption
  57. 57. UKLUG 2012 – Cardiff, Wales Real customer example – 3 • Industry: Utilities • Notes applications: Conduct safety audits, storing information pertaining to personnel on job site, all entered manually • Notes applications are doing exactly what they should be doing: Reporting, Custom views, Audits • Area of opportunity exists in the field, where the data is being captured
  58. 58. UKLUG 2012 – Cardiff, Wales Result – Creating value • Solution – Create an application that replaces the clip board in field, giving the users the ability to instantly capture information, take photos, and record signatures. • Improved safety practices • Good for customers • Good for the company – financially • Good for the company – recruitment as industry leader • The process has been re-invented and improved, without having to research and decide “which app to mobilize”.
  59. 59. UKLUG 2012 – Cardiff, Wales Real customer example – 4 • Industry: Finance • Notes applications: Workflow and approval requests, budget approval, capital expenditure, staffing requisitions • Strategy is to create mobile versions of Notes applications • Idea is to create a more convenient and efficient end user experience
  60. 60. UKLUG 2012 – Cardiff, Wales Result – Same application • Solution: Workflow and approval applications are extended to mobile devices. Users can respond while “on the go”. • While there are some efficiency gains for the organization, many of the users are office based during the work day • Mobile approval not impacting the customer experience • Development effort still significant although the “same” functionality is being delivered
  61. 61. UKLUG 2012 – Cardiff, Wales Real customer example – 5 • Industry: Shipping • Notes applications: Managing inventory, shipments, deliveries, invoices, customer record management • Sign off process showing trailers are loaded for shipping • Existing process includes merging paper document with photo • Information is then entered into “the system”.
  62. 62. UKLUG 2012 – Cardiff, Wales Result – Creating value • Solution – Develop an application that allows the user to enter truck inventory details and capture photo. • Company decreases time spend on administrative tasks • Eliminating human error when merging pictures and documents • Better documentation if there are discrepancies with driver/retail/warehouse crew • Industry leader by adopting new technologies
  63. 63. UKLUG 2012 – Cardiff, Wales Real customer example – 6 • Industry: Education • Notes applications: Document access, News an announcements • Students and faculty access documents through Notes application • IT proposes mobile version of the application • Modernization aimed at student population
  64. 64. UKLUG 2012 – Cardiff, Wales Result – Adoption Challenges • Solution – Create mobile application which allows users to search for relevant documents and view them on their mobile device • Slow adoption • Solving the same problem but with a different device • Data and attachment heavy • IT driven
  65. 65. UKLUG 2012 – Cardiff, Wales Summary • Notes/Domino was the original mobile platform but introduced a new type of app • Mobile devices have the same effect • It is possible to protect your investment in Notes/Domino platform while building mobile apps that improve processes • Don’t forget to focus on adoption strategy early • Mobilize the business process, not just an app!
  66. 66. Questions???? 6 Use the Orange Arrow button to expand the GoToWebinar panel Then ask your questions in the Questions panel! Remember, we will answer your questions verbally
  67. 67. #XPages @dannycolbert @TLCCLtd @Teamstudio @PaulDN Upcoming Events: ConnectED, Orlando in January ICOne User Group Meeting, Feb. 10, Boston Engage, March 30/31 in Ghent, Belgium MWLug User Group Meeting, Aug. 19-21, Atlanta Question and Answer Time! 7 Teamstudio Questions? contactus@teamstudio.com 978-712-0924 TLCC Questions? howardg@tlcc.com paul@tlcc.com 888-241-8522 or 561-953-0095 Howard GreenbergPaul Della-Nebbia Courtney CarterDan Colbert

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