1. S o u th Fu lto n
Pu b lic
Info rm atio n
O ffice r Ro u nd
Tab le
H o ste d b y TH E C ITY O F EAS T PO IN T

2. Ag e nd a
• I. Welcome and Introduction
Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Intro d uctio n to East Po int
IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
VI. W rap U p

3. W e lco m e

4. Ag e nd a
• I. Welcome and Introduction
Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Intro d uctio n to East Po int
IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
VI. W rap U p

5. Ag e nd a
• I. W e lco m e and Intro d u ctio n
Ice Breaker
• II. Purp o se o f M e e ting
• III. Intro d uctio n to East Po int
IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
VI. W rap U p

6. Ag e nd a
• I. W e lco m e and Intro d u ctio n
Ice Bre ake r
• II. Purpose of Meeting
• III. Intro d uctio n to East Po int
IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
VI. W rap U p

7. Pu rp o se o f M e e ting
• Enco urag ing C o m m u nicatio n b y
C o nne cting M ind s
Ex ch ang e Be st Practice s
• Sh are C o m m unicatio n Inno vatio ns
Im p ro ve C o m m unicatio ns S kills

8. Ag e nd a
• I. W e lco m e and Intro d u ctio n
Ice Bre ake r
• II. Purpose of Meeting
• III. Intro d uctio n to East Po int
IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
VI. W rap U p

9. Ag e nd a
• I. W e lco m e and Intro d u ctio n
Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Introduction to East Point Communications
IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
VI. W rap U p

10. East Po int
C o m m u nicatio ns D ivisio n
• Estab lish e d in Fy1 2 Bu d g e t Ye ar
S e rve s as th e Pu b lic Info rm atio n O ffice r
fo r th e C ity o f East Po int
• W o rks C lo se ly w ith D e p artm e nts to craft
m e ssag e s to re sid e nts and th e m e d ia

11. EPTV2 2
• EPTV2 2
2 4x 7 G o ve rnm e nt Acce ss TV C h anne l
• C re ate O rig inal C o nte nt
• Th e Po int
Bro ad cast C ity C o u ncil M e e ting s
• Pro d u ce PS A’s fo r d e p artm e nts

12. Th e Po int
TABLE_12142011.ppt_media/thepoint_zumba-1.mov

14. W e b site
• U p d ate W e b C o nte nt
Ensu re Accu racy o f S to rie s
• Ke e p th e W e b site Fre sh

15. East Po int S o cial
M e d ia

16. S o cial M e d ia
• Be e n u sing S o cial M e d ia since Au g u st
2 01 0
U se d fo r no tificatio ns o f e ve nts
• H e lp e d o u t d rastically in crisis
co m m u nicatio ns d u ring sno w sto rm
Be ne fits are infinite

17. Inno vatio n

18. Re aso n fo r W h ats U p
C am p aig n
• C ity face d w ith scru tiny o ve r incre ase d
utility b ills
• Re p o rts o f u nre ad o r m isre ad m e te rs
• Estab lish e d to re institute faith in th e
C u sto m e r C are D e p artm e nt

19. W h ats U p
C am p aig n
• FAQ Pro d u ce d fo r p u b lic
• se rie s o f co m m e rcials p ro d uce d fo r w e b
and TV statio n
• Virtu al To w n H all M e e ting s H o ste d b y C ity
Staff

20. 12142011.ppt_media/WhatsUP_CUSTSERV-1.mov

21. C o m m unity
O u tre ach
• C itiz e ns Le ad e rsh ip Acad e m y
• 1 0 w e e k co u rse d e sig ne d to e d u cate
re sid e nts ab o ut h o w th e East Po int C ity
G o ve rnm e nt w o rks
• Each w e e k is le ad b y D e p artm e nt h e ad s
• G rad uate s g o o n to b e C o m m u nity
Ad vo cate s and invo lve d in m any
b o ard s and co m m issio ns.

22. Ag e nd a
• I. W e lco m e and Intro d u ctio n
• Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Introduction to East Point Communications
• IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
• VI. W rap U p

23. Ag e nd a
• I. W e lco m e and Intro d u ctio n
• Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Intro d uctio n to East Po int
• IV. How do you Communicate
• V. C o m m u nicatio n S ce nario s
• VI. W rap U p

24. H o w d o yo u
C o m m unicate ?

25. Ag e nd a
• I. W e lco m e and Intro d u ctio n
• Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Intro d uctio n to East Po int
• IV. H o w d o yo u C o m m u nicate
• V. Communication Scenarios
• VI. W rap U p

26. C o m m unicatio ns
S ce nario s
Ro le Play

27. Ag e nd a
• I. W e lco m e and Intro d u ctio n
• Ice Bre ake r
• II. Purp o se o f M e e ting
• III. Intro d uctio n to East Po int
• IV. H o w d o yo u C o m m u nicate
• V. C o m m u nicatio n S ce nario s
• VI. Wrap Up

28. Ag e nd a
H ap p y H o lid ays!!!