"From Services to Solutions"
Stories from a hazardous journey. Sometimes we have to recognize our solutions aren’t working, and it’s time to start again.
11. ...so what’s a Solution?
● Products = Solutions? Maybe...
● Solutions require Problems
● Only PEOPLE have Problems
● Solutions can Replicate
● From 1 to Many
13. READ, RATT, AART
● Who has a problem?
● How can I help?
● Empathy and Agile
● Tangible Process with instructions
14. Ask “Who” as your first step
What problem will you solve? What is the RESULT?
What is the user’s Environment
What is Acceptable to the user?
What are your users’ Demographics?
15. Always ask “WHY?” before you begin
Why should someone use this?
Who is the Actor? (Only people have motivations.)
What Action will they take within the system?
What is the Test of User Value?
What is the Test of Business Value?
16. Focus on User Problems to find Solutions
● Put users first
● What do they want OUTSIDE the system?
● Is your solution Valuable?
● Is your system Weird?
● Never build a structure until you know its users and
functions