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#HealthXPH: Tweet Chat on Emerging
Technologies & Social Media in Healthcare
Iris Thiele Isip Tan MD, MSc
@endocrine_witch
Chief, University of the Philippines Medical Informatics Unit
Professor, University of the Philippines College of Medicine
UPMAS
UPCM, 22 Apr 2015
@endocrine_witch
@bonedoc
@giasison
@cebumd
Anatomy of
a Tweet Chat
Healthcare
Hashtag Project
Follow me on Twitter! @woofer_kyyiv by Slava
Murava Kiss, https://flic.kr/p/6stzhn
#HealthXPH
Hashtags on FB by Maria Elena
https://flic.kr/p/fk2mHu
HealthXPH logo by Remo Aguilar
www.healthxph.net
Anatomy of
a Tweet Chat
Healthcare
Hashtag Project
Follow me on Twitter! @woofer_kyyiv by Slava
Murava Kiss, https://flic.kr/p/6stzhn
#HealthXPH
Hashtags on FB by Maria Elena
https://flic.kr/p/fk2mHu
HealthXPH logo by Remo Aguilar
www.healthxph.net
My Twitter Home PageProfile
New tweet
My tweets
Search barNotifications Messages
Tweet
140-character message posted via Twitter
- Twitter Help Center
Multiple Tweets Plain by mkhmarketing
https://flic.kr/p/dVaqmj
Following someone on Twitter means you are
subscribing to their tweets as a follower.
- Twitter Help Center
Twitter Content Categories
Dann S. First Monday 2010; 15(12)
Conversational
Query
Referral
Action
Response
Phatic
Greeting
Fourth wall
Broadcast
Unclassifiable
News
Headlines
Sport
Event
Weather
Pass
along
RT
UGC
Endorsement
Status
Personal
Temporal
Location
Mechanical
Physical
Work
Automated
Activity
Spam
#NatCon15
Hashtag
Used to mark keywords or topics in a Tweet
Created organically by Twitter users as a
way to categorize messages
- Twitter Help Center
#
http://www.americandialect.org/hashtag-2012
http://www.theguardian.com/lifeandstyle/shortcuts/2012/nov/28/baby-hashtag-silliest-name-ever
http://www.americandialect.org/hashtag-2012
http://www.theguardian.com/lifeandstyle/shortcuts/2012/nov/28/baby-hashtag-silliest-name-ever
#ParaSaBayan
Tweet chat
Pre-arranged chat through tweets
that include a predefined hashtag
to link those tweets together
in a virtual conversation
- Susan Gunelius
http://weblogs.about.com/od/twitterfaqs/f/TwitterFAQTweetChat.htm Multiple Tweets Plain by mkhmarketing
https://flic.kr/p/dVaqmj
My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop
http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop
http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop
http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop
http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
Anatomy of
a Tweet Chat
Healthcare
Hashtag Project
Follow me on Twitter! @woofer_kyyiv by Slava
Murava Kiss, https://flic.kr/p/6stzhn
#HealthXPH
Hashtags on FB by Maria Elena
https://flic.kr/p/fk2mHu
HealthXPH logo by Remo Aguilar
www.healthxph.net
200 million active users
500 million tweets per day
- Twitter IPO filing (2013)
NodeXL Twitter Network Graphs: Social CRM
by Marc Smith, https://flic.kr/p/7SGo1D
Screenshot from www.symplur.com/healthcare-hashtags
“The goal of the Healthcare Hashtag Project is to make
the use of Twitter more accessible for providers and
the healthcare community as a whole.
By lowering the learning curve of Twitter with a
database of relevant hashtags to follow, we hope to help
new and existing users alike to find the conversations
that are of interest and importance.
- Symplur.com
Partners
#
Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
Allow exploration by either hashtag or
healthcare subject matter
“cancer”
Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
#
Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
Shows hashtags that are related to
one another in the healthcare field
ENDOCRINE
#ChildhoodObesity #Cushings #Diabesity #Diabetes
#DiabetesEmpowered #DiabetesLA
#Diabetic #Diabetics #Gestationaldiabetes #Gout
#Hypothyroidism #InsightSBS #MultipleEndocrineNeoplasia
#Obesity #Overweight #T1D #ThyroidAwareness
#ThyroidCancer #Triglycerides
Hashtags
by system
#Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
Capture and list hashtags for healthcare conferences
15th Asia-Oceania Congress of Endocrinology
Cebu Oct 8-11, 2014
#AOCE14
#Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
Demonstrate frequency
of use of related
hashtags so as to
facilitate hashtag
selection
#Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
Identify most frequent users
and most frequent @mentions
with each hashtag so as to find
the influencers to follow on
your healthcare topic of choice
#Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
Determine which healthcare hashtags overall are
most popular at any given time
#Thomas M. Lee @tmlfox
http://www.symplur.com/blog/healthcare-hashtags-social-project/
To provide a live feed of
conversations related to each
hashtag so as to easily
explore what’s currently being
shared on Twitter in your
healthcare topic of choice
Anatomy of
a Tweet Chat
Healthcare
Hashtag Project
Follow me on Twitter! @woofer_kyyiv by Slava
Murava Kiss, https://flic.kr/p/6stzhn
#HealthXPH
Hashtags on FB by Maria Elena
https://flic.kr/p/fk2mHu
HealthXPH logo by Remo Aguilar
www.healthxph.net
#HealthXPH: A Series of Fortunate Events
How it began ...
www.endocrine-witch.net
What is #HealthXPH?
A collaborative effort
www.remomd.com
It’s a collaborative effort
of healthcare stakeholders -
healthcare professionals,
institutions, academe, patients
and policy makers.
What is #HealthXPH
@bonedoc
www.remomd.comHands 2 by Eastop
http://www.freeimages.com/photo/1434811
It will discuss, use and continually push
the boundaries of social media and
other emerging technologies in healthcare to
impact the Philippine healthcare landscape.
What is #HealthXPH?
@bonedoc
www.remomd.com
It encourages collaboration and application
of emerging technologies to
improve delivery of healthcare.
What is
#HealthXPH?
@bonedoc
www.remomd.com
App Sketching by Johan Larsson,
https://flic.kr/p/dHLKPt
What is #HealthXPH?
@bonedoc
www.remomd.com
It is open and free.
It aims to educate all healthcare stakeholders.
Image credit:
“Holding hands” by sbekulator http://www.sxc.hu/photo/835200
Social media is going to impact
Philippine healthcare. #HealthXPH
wants to make it a positive one.
What is
#HealthXPH?
@bonedoc
www.remomd.com
Paparazzi by Shena Tschofen,
https://flic.kr/p/bEjPKP
What is
#HealthXPH?
@bonedoc
www.remomd.com
Social media and other emerging technology is
making it easier for patients to access their
healthcare professionals, institutions and policy
makers. #HealthXPh will give insights on
how to effectively manage this upsurge.
Paparazzi by Shena Tschofen,
https://flic.kr/p/bEjPKP
Social media opens new possibilities
to participatory medicine
practice in the Philippines.
#HealthXPH is taking advantage of that.
What is
#HealthXPH?
@bonedoc
www.remomd.com
Doctors with patient, 1999 by Seattle Municipal Archives
https://flic.kr/p/7bEsuE
#HealthXPh Discussing Emerging Technologies
that Impact Philippine Healthcare
https://www.facebook.com/groups/HealthXPh/
#HealthXPH
Google Hangout on Air
Impressions
No. of tweets/participant x
no. of followers that
participant currently has;
added up for all participants Multiple Tweets Plain by mkhmarketing
https://flic.kr/p/dVaqmj
T1 As a patient, do you need a peer mentor and why? As a
healthcare provider, what do you think of patient peer mentoring?
T2 What qualities/qualifications are expected from a patient peer
mentor?
T3 Is social media an appropriate platform for patient peer
mentoring vs visits, email or phone?
#HealthXPH 18 Apr 2015
Patient Peer Mentoring
#HealthXPH Symplur Stats
1 Jan 2014 – 19 Feb 2015
#HealthXPH Symplur Stats
Participants
1 Jan – 16 Oct 2014
#HealthXPH Symplur Stats
Tweet Activity
1 Jan 2014 – 19 Feb 2015
#HealthXPH Symplur Stats
Tweet Activity
2 Jan – 30 Jan 2014
Enabling Community Through Social Media
Gruzd A & Haythornthwaite C. J Med Internet Res 2013;15(10):e248
Social network
measures to
locate
influential
individuals in
community
Total number
of tweets
contributed
Number of
times a
person is
mentioned or
replied to
Number of
times a person
mentions or
replies to
others
in-degree
centrality
out-degree
centrality
1 2 3
#HealthXPH Symplur Stats
1 Jan – 16 Oct 2014
28,338 tweets
1,640 participants
Total number
of tweets
contributed
No. of times a
person is
mentioned or
replied to
No. of times a
person
mentions or
replies to others
in-degree
centrality
out-degree
centrality
1 2 3
@giasison 4,381
@endocrine_witch
@bonedoc 2,041
@natricer 1,345
yinkavidal 1,124
@healthxph 1,085
@nursefriendly 1,044
@nxtstop1 1,307
@cebumd 659
@jbbc 614
@endocrine_witch
@giasison 6.037
@bonedoc 3,188
@cebumd 2,111
@yinkavidal 2,065
@nxtstop1 1,903
@jbbc 1,837
@anetto 1,442
@teddybird 1,354
@nursefriendly 464
Social Media Internet mHealth
1/4 #HealthXPH
launch
1/11 Value of #SoMe
in healthcare
1/18 Use of SMS
between HCPs
1/25 MD-patient
correspondence2/1 #SoMe & health
advocacy
2/15 #SoMe &
medical
professionalism
2/8 Proper &
Responsible use of
FB by HCPs
2/22 #SoMe & the
patient
3/1 Online bashing
3/8 Evaluating
health information
on the Net
3/15 There’s an
app for that!
3/22 Use of Twitter
for healthcare
3/29 The future of
healthcare in the
Net
4/5 SMS as
communication
tool in healthcare
4/12 Health
blogging 101,
anyone?
3/22 Quality time
in the clinic
5/3 Should we teach
the value of #SoMe
to medical students?
5/10 The MD-
patient fit
5/18 Distracted
doctoring
Quality
Healthcare
#HealthXPH
topics
Jan-May 2014
www.connectedaction.net
Social network analysis
using NodeXL
Marc Smith
Chief Social Scientist
Connected Action Consulting Group
#HealthXPh NodeXL map
26 Jan 2015
#hcsmph 450 attendees
www.healthxph.net/
manifesto
Signing of #HealthXPh
manifesto at #hcsmph
Philippine Medical Association
Philippine College of Physicians
Doctors 2.0 & You June 4-5, 2015
How is social media
transforming healthcare in 2015?
One of 9 semi-finalists
Anatomy of
a Tweet Chat
Healthcare
Hashtag Project
Follow me on Twitter! @woofer_kyyiv by Slava
Murava Kiss, https://flic.kr/p/6stzhn
#HealthXPH
Hashtags on FB by Maria Elena
https://flic.kr/p/fk2mHu
HealthXPH logo by Remo Aguilar
www.healthxph.net
@endocrine_witch @giasison @bonedoc @cebumd
TWEET CHAT SCHEDULE: Saturday 9 pm Manila time

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#HealthXPh

  • 1. #HealthXPH: Tweet Chat on Emerging Technologies & Social Media in Healthcare Iris Thiele Isip Tan MD, MSc @endocrine_witch Chief, University of the Philippines Medical Informatics Unit Professor, University of the Philippines College of Medicine UPMAS UPCM, 22 Apr 2015
  • 3. Anatomy of a Tweet Chat Healthcare Hashtag Project Follow me on Twitter! @woofer_kyyiv by Slava Murava Kiss, https://flic.kr/p/6stzhn #HealthXPH Hashtags on FB by Maria Elena https://flic.kr/p/fk2mHu HealthXPH logo by Remo Aguilar www.healthxph.net
  • 4. Anatomy of a Tweet Chat Healthcare Hashtag Project Follow me on Twitter! @woofer_kyyiv by Slava Murava Kiss, https://flic.kr/p/6stzhn #HealthXPH Hashtags on FB by Maria Elena https://flic.kr/p/fk2mHu HealthXPH logo by Remo Aguilar www.healthxph.net
  • 5. My Twitter Home PageProfile New tweet My tweets Search barNotifications Messages
  • 6. Tweet 140-character message posted via Twitter - Twitter Help Center Multiple Tweets Plain by mkhmarketing https://flic.kr/p/dVaqmj
  • 7. Following someone on Twitter means you are subscribing to their tweets as a follower. - Twitter Help Center
  • 8. Twitter Content Categories Dann S. First Monday 2010; 15(12) Conversational Query Referral Action Response Phatic Greeting Fourth wall Broadcast Unclassifiable News Headlines Sport Event Weather Pass along RT UGC Endorsement Status Personal Temporal Location Mechanical Physical Work Automated Activity Spam
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  • 20. Hashtag Used to mark keywords or topics in a Tweet Created organically by Twitter users as a way to categorize messages - Twitter Help Center #
  • 23. Tweet chat Pre-arranged chat through tweets that include a predefined hashtag to link those tweets together in a virtual conversation - Susan Gunelius http://weblogs.about.com/od/twitterfaqs/f/TwitterFAQTweetChat.htm Multiple Tweets Plain by mkhmarketing https://flic.kr/p/dVaqmj
  • 24. My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
  • 25. My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
  • 26. My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
  • 27. My Storify: Creating Healing Environments #HCLDR Chat. By Dan Dunlop http://thehealthcaremarketer.wordpress.com/2014/04/17/my-storify-creating-healing-environments-hcldr-chat/
  • 28. Anatomy of a Tweet Chat Healthcare Hashtag Project Follow me on Twitter! @woofer_kyyiv by Slava Murava Kiss, https://flic.kr/p/6stzhn #HealthXPH Hashtags on FB by Maria Elena https://flic.kr/p/fk2mHu HealthXPH logo by Remo Aguilar www.healthxph.net
  • 29. 200 million active users 500 million tweets per day - Twitter IPO filing (2013) NodeXL Twitter Network Graphs: Social CRM by Marc Smith, https://flic.kr/p/7SGo1D
  • 30. Screenshot from www.symplur.com/healthcare-hashtags “The goal of the Healthcare Hashtag Project is to make the use of Twitter more accessible for providers and the healthcare community as a whole. By lowering the learning curve of Twitter with a database of relevant hashtags to follow, we hope to help new and existing users alike to find the conversations that are of interest and importance. - Symplur.com Partners
  • 31. # Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ Allow exploration by either hashtag or healthcare subject matter “cancer”
  • 32. Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/
  • 33. # Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ Shows hashtags that are related to one another in the healthcare field ENDOCRINE #ChildhoodObesity #Cushings #Diabesity #Diabetes #DiabetesEmpowered #DiabetesLA #Diabetic #Diabetics #Gestationaldiabetes #Gout #Hypothyroidism #InsightSBS #MultipleEndocrineNeoplasia #Obesity #Overweight #T1D #ThyroidAwareness #ThyroidCancer #Triglycerides
  • 35. #Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ Capture and list hashtags for healthcare conferences
  • 36. 15th Asia-Oceania Congress of Endocrinology Cebu Oct 8-11, 2014 #AOCE14
  • 37. #Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ Demonstrate frequency of use of related hashtags so as to facilitate hashtag selection
  • 38. #Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ Identify most frequent users and most frequent @mentions with each hashtag so as to find the influencers to follow on your healthcare topic of choice
  • 39. #Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ Determine which healthcare hashtags overall are most popular at any given time
  • 40. #Thomas M. Lee @tmlfox http://www.symplur.com/blog/healthcare-hashtags-social-project/ To provide a live feed of conversations related to each hashtag so as to easily explore what’s currently being shared on Twitter in your healthcare topic of choice
  • 41. Anatomy of a Tweet Chat Healthcare Hashtag Project Follow me on Twitter! @woofer_kyyiv by Slava Murava Kiss, https://flic.kr/p/6stzhn #HealthXPH Hashtags on FB by Maria Elena https://flic.kr/p/fk2mHu HealthXPH logo by Remo Aguilar www.healthxph.net
  • 42. #HealthXPH: A Series of Fortunate Events How it began ... www.endocrine-witch.net
  • 43. What is #HealthXPH? A collaborative effort www.remomd.com
  • 44. It’s a collaborative effort of healthcare stakeholders - healthcare professionals, institutions, academe, patients and policy makers. What is #HealthXPH @bonedoc www.remomd.comHands 2 by Eastop http://www.freeimages.com/photo/1434811
  • 45. It will discuss, use and continually push the boundaries of social media and other emerging technologies in healthcare to impact the Philippine healthcare landscape. What is #HealthXPH? @bonedoc www.remomd.com
  • 46. It encourages collaboration and application of emerging technologies to improve delivery of healthcare. What is #HealthXPH? @bonedoc www.remomd.com App Sketching by Johan Larsson, https://flic.kr/p/dHLKPt
  • 47. What is #HealthXPH? @bonedoc www.remomd.com It is open and free. It aims to educate all healthcare stakeholders. Image credit: “Holding hands” by sbekulator http://www.sxc.hu/photo/835200
  • 48. Social media is going to impact Philippine healthcare. #HealthXPH wants to make it a positive one. What is #HealthXPH? @bonedoc www.remomd.com Paparazzi by Shena Tschofen, https://flic.kr/p/bEjPKP
  • 49. What is #HealthXPH? @bonedoc www.remomd.com Social media and other emerging technology is making it easier for patients to access their healthcare professionals, institutions and policy makers. #HealthXPh will give insights on how to effectively manage this upsurge. Paparazzi by Shena Tschofen, https://flic.kr/p/bEjPKP
  • 50. Social media opens new possibilities to participatory medicine practice in the Philippines. #HealthXPH is taking advantage of that. What is #HealthXPH? @bonedoc www.remomd.com Doctors with patient, 1999 by Seattle Municipal Archives https://flic.kr/p/7bEsuE
  • 51. #HealthXPh Discussing Emerging Technologies that Impact Philippine Healthcare https://www.facebook.com/groups/HealthXPh/
  • 53. Impressions No. of tweets/participant x no. of followers that participant currently has; added up for all participants Multiple Tweets Plain by mkhmarketing https://flic.kr/p/dVaqmj
  • 54.
  • 55. T1 As a patient, do you need a peer mentor and why? As a healthcare provider, what do you think of patient peer mentoring? T2 What qualities/qualifications are expected from a patient peer mentor? T3 Is social media an appropriate platform for patient peer mentoring vs visits, email or phone?
  • 56. #HealthXPH 18 Apr 2015 Patient Peer Mentoring
  • 57. #HealthXPH Symplur Stats 1 Jan 2014 – 19 Feb 2015
  • 59. #HealthXPH Symplur Stats Tweet Activity 1 Jan 2014 – 19 Feb 2015
  • 60. #HealthXPH Symplur Stats Tweet Activity 2 Jan – 30 Jan 2014
  • 61. Enabling Community Through Social Media Gruzd A & Haythornthwaite C. J Med Internet Res 2013;15(10):e248 Social network measures to locate influential individuals in community Total number of tweets contributed Number of times a person is mentioned or replied to Number of times a person mentions or replies to others in-degree centrality out-degree centrality 1 2 3
  • 62. #HealthXPH Symplur Stats 1 Jan – 16 Oct 2014 28,338 tweets 1,640 participants Total number of tweets contributed No. of times a person is mentioned or replied to No. of times a person mentions or replies to others in-degree centrality out-degree centrality 1 2 3 @giasison 4,381 @endocrine_witch @bonedoc 2,041 @natricer 1,345 yinkavidal 1,124 @healthxph 1,085 @nursefriendly 1,044 @nxtstop1 1,307 @cebumd 659 @jbbc 614 @endocrine_witch @giasison 6.037 @bonedoc 3,188 @cebumd 2,111 @yinkavidal 2,065 @nxtstop1 1,903 @jbbc 1,837 @anetto 1,442 @teddybird 1,354 @nursefriendly 464
  • 63. Social Media Internet mHealth 1/4 #HealthXPH launch 1/11 Value of #SoMe in healthcare 1/18 Use of SMS between HCPs 1/25 MD-patient correspondence2/1 #SoMe & health advocacy 2/15 #SoMe & medical professionalism 2/8 Proper & Responsible use of FB by HCPs 2/22 #SoMe & the patient 3/1 Online bashing 3/8 Evaluating health information on the Net 3/15 There’s an app for that! 3/22 Use of Twitter for healthcare 3/29 The future of healthcare in the Net 4/5 SMS as communication tool in healthcare 4/12 Health blogging 101, anyone? 3/22 Quality time in the clinic 5/3 Should we teach the value of #SoMe to medical students? 5/10 The MD- patient fit 5/18 Distracted doctoring Quality Healthcare #HealthXPH topics Jan-May 2014
  • 64. www.connectedaction.net Social network analysis using NodeXL Marc Smith Chief Social Scientist Connected Action Consulting Group
  • 68. Signing of #HealthXPh manifesto at #hcsmph Philippine Medical Association Philippine College of Physicians
  • 69. Doctors 2.0 & You June 4-5, 2015
  • 70. How is social media transforming healthcare in 2015? One of 9 semi-finalists
  • 71. Anatomy of a Tweet Chat Healthcare Hashtag Project Follow me on Twitter! @woofer_kyyiv by Slava Murava Kiss, https://flic.kr/p/6stzhn #HealthXPH Hashtags on FB by Maria Elena https://flic.kr/p/fk2mHu HealthXPH logo by Remo Aguilar www.healthxph.net @endocrine_witch @giasison @bonedoc @cebumd TWEET CHAT SCHEDULE: Saturday 9 pm Manila time