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Twitter for Nonprofits


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NonProfits can use Twitter to successfully engage donors, create event buzz, recruit volunteers, and gain exposure. Find out how to best use this powerful tool.

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Twitter for Nonprofits

  1. 1. Twitter for Non-Profits Presenter: Liz DeLoach, Social Strategies Sponsors: Palmetto Technology Hub Charleston County Library December 2, 2010
  2. 2. Sponsors: <ul><li>The Palmetto Technology Hub : </li></ul><ul><li>Providing technology support and resources to the South Carolina lowcountry not-for-profit community. Website: . Twitter: @SCPath . </li></ul><ul><li>Charleston County Public Library </li></ul><ul><li>Committed to continually identifying, evaluating and responding to your informational, educational, cultural and recreational needs. Website: . Twitter: @chaslibrary . </li></ul>Palmetto Technology Hub
  3. 3. Twitter is a social networking and micro-blogging service ( ) enabling users to send and read brief updates. Tweets are text based posts of up to 140 characters that display on your profile page and those of your followers. It’s free , easy to use, and available anywhere you have an internet connection. Palmetto Technology Hub What is Twitter? Why is it relevant?
  4. 4. You can follow people, businesses, and organizations and get important info about them. You can post links, pictures, and send private messages. It’s brevity is one of its best features, allowing you to cover more ground faster than with other social mediums. You can talk to others and use Twitter to connect with donors and encourage supporters to engage with you. Palmetto Technology Hub
  5. 5. Why should we use Palmetto Technology Hub <ul><li>According to The 2010 Nonprofit Benchmarks Report released by NTEN (NonProfit Technology Network): </li></ul><ul><ul><li>60% of Nonprofits are on Twitter as compared to 43% in 2009. </li></ul></ul><ul><ul><li>Twitter’s average community size (i.e. number of followers) grew the fastest and by 627%. In 2009 nonprofits had an average of 286 followers. In 2010, nonprofits average close to 1800 followers. </li></ul></ul>
  6. 6. <ul><li>Awareness of Twitter has exploded from 5% of Americans 12+ in 2008 to 87% in 2010 </li></ul><ul><li>Twitter is now attracting 190 million visitors per month and generating 65 million Tweets a day. </li></ul><ul><li>Nearly two-thirds of active Twitter users access social networking sites using a mobile phone. </li></ul><ul><li>51% of active Twitter users follow companies, brands or products on social networks </li></ul>Why should we use Palmetto Technology Hub
  7. 7. Why should we use Palmetto Technology Hub <ul><ul><li>Social media for Social Good’ isn’t just a catch phrase. During the Haitian earthquake, Twitter was a lifeline to communicate conditions and needs to better mobilize disaster relief! </li></ul></ul><ul><li>Adds yet another tool to your marketing and communications arsenal – talking to many at the same time and in real time! </li></ul>
  8. 8. Top Tier Non-Profits using Twitter <ul><li>Women Who Tech : Helping Talented women break new ground ( @ womenwhotech ) 13,544 </li></ul><ul><li> - Bringing clean water to those who lack it. @water 367,878 </li></ul><ul><li>Doctors without Borders : Stepping in to treat the sick @MSF_USA 26,238 </li></ul><ul><li>Livestrong: On the front lines against cancer @livestrong 86,508 </li></ul><ul><li>UNICEF : Humanitarian action on behalf of kids( @unicef ) 231,149 </li></ul>Palmetto Technology Hub
  9. 9. Local Non-Profits On Twitter <ul><li>Charleston Moves: Advocacy group promoting active living through alternative forms of transportation: walking, bicycling and mass transit.  @charlestonmoves 449 </li></ul><ul><li>Increasing H.O.P.E (Helping Others Prosper Economically)  financial training and money management courses to low-and-middle income individuals and families who struggle with budgeting, credit, debt or other money obstacles.  </li></ul><ul><li>@increasinghope 151 </li></ul>Palmetto Technology Hub
  10. 10. Local Non-Profits On Twitter <ul><li>Center for Women:   Helping women succeed every day both professionally and personally.  @c4womenchas 1,067 </li></ul><ul><li>Lowcountry Aids Services: Dedicated to enhancing the quality of life for persons living with HIV and AIDS and to providing HIV prevention resources and programs @LASchs 486 </li></ul><ul><li>Here’s a great list from @TinaArnoldi: </li></ul><ul><li> </li></ul>Palmetto Technology Hub
  11. 11. Getting Started <ul><li>First, establish objectives: </li></ul><ul><ul><li>Relationship building </li></ul></ul><ul><ul><li>Fundraising </li></ul></ul><ul><ul><li>Volunteer recruitment </li></ul></ul><ul><ul><li>Event buzz </li></ul></ul><ul><ul><li>Exposure </li></ul></ul>Palmetto Technology Hub
  12. 12. Palmetto Technology Hub Getting Started Set a Social Media Policy, and considering the following: Who will update the Twitter account? One employee or a team? Tools like  CoTweet  and  Hootsuite  make it possible for multiple staff members to collaborate and schedule tweets from a single tool.  How often? I recommend three to four updates per day to give your name a consistent presence in follower’s timelines. Early to mid morning, late afternoon, and evening are good times.
  13. 13. Getting Started <ul><li>How will you determine ongoing content? This is where team collaboration is key! </li></ul><ul><li>Will you allow/encourage employees to tweet on their personal Twitter accounts on the nonprofit’s behalf? Fine, so long as they understand and abide by guidelines set in place. </li></ul><ul><li>Who should you follow? Donors, businesses, local reporters, news organizations, and other nonprofits are great places to start. </li></ul>Palmetto Technology Hub
  14. 14. Setting Up Your Twitter Account
  15. 16. Let’s start the conversation! <ul><li>Compose early tweets – First one might read: “Glad to be on Twitter to share info about our community outreach programs.” </li></ul><ul><li>Decide upon a few early followees: staff, other non-profits with active Twitter presence, donors, etc. </li></ul><ul><li>Follow and LISTEN. What are they sharing and discussing? Add to their conversations by responding, answering questions, etc. </li></ul><ul><li>Intermingle the informative with promotional!! Find ways to tell your nonprofit’s story </li></ul><ul><li>Develop a timeline of 4-5 days worth of tweets. Make a few of </li></ul><ul><li>these questions to elicit feedback. </li></ul>Palmetto Technology Hub
  16. 18. Search Resources
  17. 19. Search Resources
  18. 20. Great Tweets Are: <ul><li>Brief: Be friendly, but get to your point quickly. </li></ul><ul><li>Conversational: Think “cocktail party” where you communicate with many people. </li></ul><ul><li>Humorous: Just be careful…keep it clean! </li></ul><ul><li>Informative: Did you just come across an article of interest? Link to it using a url shortener such as . A basic account is free, and enables you to measure click-through traffic. </li></ul><ul><li>Inspirational: People love good quotes and are likely to Retweet them. </li></ul>Palmetto Technology Hub
  19. 21. Benefits? <ul><li>Help you gain more followers </li></ul><ul><li>Get Retweeted – thereby increasing exposure </li></ul><ul><li>Earn you a good reputation in your online community for contributing to it . </li></ul>Palmetto Technology Hub
  20. 22. How do I determine who to follow? Palmetto Technology Hub How often do they tweet? Are their tweets of interest and value to you and your organization? Are they conversing and responsive to others? Do they have a good “mix” of tweets? Do they Retweet good info? That’ s a sure sign of a generous tweeter.
  21. 23. Palmetto Technology Hub And Who Should I Avoid Following? <ul><li>Does the User: </li></ul><ul><li>Have a large number of identical @mentions such as: “@lizdeloach: check out this great offer (link)!” to a lot of users? A sure sign of a spammer. </li></ul><ul><li>Have a skewed follower to followee ratio: If they follow a disproportionately large number of users compared to those following them, they’re likely boring, a spammer, or both. </li></ul><ul><li>Have many followers, but follow very few?   If they don’t follow anyone, </li></ul><ul><li>why should you follow them? </li></ul>
  22. 24. Mastering Twitter-ese and Twitter-quette <ul><li>RT: Retweet. Passing on information from another user in way that gives them credit as your source. This is a must of twitter-quette! </li></ul><ul><li>Hash tag: # symbol before a word that categorizes info for quick and easy searches. </li></ul><ul><li>@replies and @mentions mean you are addressing or replying directly to that user. A must so specific users know when you’re addressing them. </li></ul>Palmetto Technology Hub
  23. 25. Mastering Twitter-ese and Twitter-quette <ul><li>Be careful with humor. Off color and political is best avoided. </li></ul><ul><li>Spread your tweets out. Several in a row is considered clogging followers’ feeds and can get you unflawed. </li></ul><ul><li>Use proper spelling, grammar and punctuation. </li></ul>Palmetto Technology Hub
  24. 26. Mastering Twitterese and Twitter-quette <ul><li>Be sure to review Twitter Best Practices and Rules in the Twitter Help section. </li></ul><ul><li>Pay special attention to Automation Rules and Best Practices if you plan to automate your Tweets. </li></ul><ul><li>Review Twitter Basics and Twitter for Business 101 </li></ul>Palmetto Technology Hub
  25. 27. Useful Twitter Features <ul><li>Lists: </li></ul><ul><ul><li>You can create lists of recommended follows on any topics of interest </li></ul></ul><ul><li>Mobile Phone: </li></ul><ul><ul><li>See if there is a mobile version for your phone. Great to have! </li></ul></ul><ul><li>TwitPic: </li></ul><ul><ul><li>A great tool for adding pictures. Anyone with a Twitter account can sign up </li></ul></ul>Palmetto Technology Hub
  26. 28. Marketing Integration <ul><li>Twitter can be used to bring more inbound traffic to your Facebook Page, Blog, and Website. </li></ul><ul><li>Add graphic links to website to indicate social presences and vice versa. </li></ul><ul><li>Be sure to notify everyone on your newsletter and email lists of all your social media presences, including Twitter. </li></ul><ul><li>Check into some of the available widgets to create routing of traffic between all your mediums. </li></ul><ul><li>Add Social presences to your business cards. </li></ul>Palmetto Technology Hub
  27. 29. Twitter “Must Follows” <ul><ul><li>These Verified Twitter Accounts keep you up-to-date on all things Twitter, and are an easy means for reporting spammers and problems. </li></ul></ul><ul><li>@spam   </li></ul><ul><li>@twitter   </li></ul><ul><li>@safety </li></ul><ul><li>@support </li></ul>Palmetto Technology Hub
  28. 30. Why are we doing this? <ul><li>To build and engage our donor community. </li></ul><ul><li>To provide info of general and specific value. </li></ul><ul><li>To draw more awareness of, and support, to our cause. </li></ul><ul><li>To educate, learn, and have fun doing it. </li></ul>Palmetto Technology Hub
  29. 31. Sources and Resources <ul><li>Edison Research - </li></ul><ul><ul><li>Twitter Usage In America: 2010 Tom Webster </li></ul></ul><ul><ul><li>Apr. 29, 2010 </li></ul></ul><ul><li>Socialbrite - </li></ul><ul><ul><li>12 great nonprofits & causes to follow on Twitter, March 27, 2010, Brandy Scoggan </li></ul></ul><ul><li>TechCrunch: </li></ul><ul><ul><li>article by Eric Schonfeld June 8, 2010 </li></ul></ul><ul><li>Frogloop – Nonprofit Blog - highest rated in Google Search Rankings </li></ul><ul><li>Tina Arnoldi, Coastal Community Foundation </li></ul><ul><ul><li>Presentation on Social Media and NonProfits January 2010 </li></ul></ul>Palmetto Technology Hub
  30. 32. Sources and Resources <ul><li> </li></ul><ul><li>Listorious – NonProfits on Twitter List by Jason Pollack </li></ul>Palmetto Technology Hub
  31. 33. <ul><li>Questions?? </li></ul>Palmetto Technology Hub
  32. 34. <ul><li>Thank you! </li></ul><ul><li>Liz DeLoach </li></ul><ul><li> </li></ul><ul><li>[email_address] </li></ul><ul><li>Facebook: Social Strategies </li></ul><ul><li>Twitter: @LizDeLoach </li></ul><ul><li>(843)532-9335 </li></ul>Palmetto Technology Hub