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Impact of
Social Media
in Healthcare
The healthcare landscape is rapidly growing, driven by technology advancement. It is important for the
healthcare industry to communicate latest developments, scientific breakthroughs, and discovery of
newer therapies to the scientific community-thus making an impact on the knowledge of the community.
Healthcare companies, in particular are looking for more creative methods to reach out to their consumers.
However, to convey the latest happenings in the healthcare domain, life sciences companies must rely on
the right resources or channels.
Social Media is the most effective Platform to directly communicate with patients and show the value of
their products. Social media platform offers an advantage over older data collecting methods with reduced
cost and the ease of access.







 





 
  

  
 




  
 

 

  
 




 
 

 
 
    


 

 





  



 



 

 




  
 


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Why do Healthcare Professionals
use Social Media?
‰

Š




 

A survey of more than 4,000 physicians conducted
by the social media site QuantiaMD found that more
than 90% of physicians use some form of social
media for personal activities, whereas 65% use
these sites for professional reasons.
Social media provides a platform to share the
relevant medical information to the public and
create awareness about any new disease,
outbreaks and therapies. HCPs who are influencers
use social media platforms to curate and share
developments in their field, to promote health
behaviors, to engage and educate the patients and
to provide health information to the community.
Twitter - An effective Social Media platform
With an average of about 330 million active Twitter users worldwide and 500 million tweets per day,
Twitter is one of the popular social media platforms to share information.


 

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(12)
HCPs on Twitter - Twitter, like other social media channels, is an effective tool for Healthcare
Professionals to connect with patients and physicians to provide information about the challenges in their
practice and manage relationship with their followers. With over 2000 healthcare providers on Twitter who
tweet more than once per day and have at least 300 followers, Twitter is the most used social media
platform among healthcare professionals as it is a go to place for the recent news and trends in medical
industry.
Healthcare companies are trying to get an insight about the perception of their brand, sentiment of HCPs
about different products and disease conditions. Considering social media as an integral component of
HCP marketing strategy, cases have shown to generate immediate ROI and improved brand
management. Social media analytics provides Healthcare companies access to data that can be used to
generate insightful reports to manage relationship with physicians.
Social Media analytics and its importance in healthcare
HCP Digital Opinion Leaders are online influencers, who have highest impact on social media. They
influence their followers with their opinion on disease and therapies and also share practical advice on
patient management. Digital Opinion Leaders play an important role in achieving communication
objectives and marketing strategies of healthcare companies.
Identify Digital Opinion Leaders













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(7)
Discover - AI powered algorithms automatically crawls the social media activity of HCPs and HCOs and
rank them based on their influence and reach.
Social Media Listening - konectar’s social media listening capabilities crawls content across different
social media channels on specific defined areas, keywords and hashtags to give you precise results on the
social media Influencers.
Sentiment Analysis - konectar social analyses the sentiment of HCPs Tweets as positive, negative or
neutral and helps you gain deeper insights of their sentiments towards any topic or product.
Engagement analysis - konectar social analyses the social media presence of HCPs over recent time
frame by understanding their activity across the social media platforms.
An AI Powered Platform for connecting you
to the right Digital Opinion Leaders
konectar Social
helps you discover
the most influential
and impactful Digital
Opinion Leaders
“



Œ


“







Œ


 
Š


•


 
Š


konectar Social is a robust opinion leader platform
built on latest technology combined with NLP framework
for accurate web-crawl, disambiguation and entity
extraction, specifically in the healthcare space.
konectar social help users to shortlist right set of
influencers based on reach, number of posts and
engagement rate considering the most recent data.
Additionally, user can further refine search using multiple
filter options such as time frame, follower count,
keyword/hashtag of interest, Influencer type and
influencer location, etc.
04
Benefits
Real time social feeds
Get real time updates of your
HCPs/HCOs social media
channels and understand who is
talking about your company or
any topic relevant to you
AI Powered konectar social
identifies top influencers in any
niche industry based on social
media reach or engagement
You can create custom reports
on the most trending HCPs who
can be the key pillars of your
brand based on their online
footprint
Find top digital opinion leaders Intelligent Analytics
Use Case: Cardiology Social Media Influencers
Number of active Cardiology experts on Twitter is 30%
Year over Year increase of Cardiology experts on Twitter is 10%
Over 2,000 experts have posted about 40,000 tweets
40,000 tweets have been retweeted 4,00,000 times
–

–
—




 
‰


600
500
400
300
200
100
0
2015 2016 2017 2018 2019
Year
No.
of
Cardiology
experts
05
References
Aissel Technologies specializes in cutting-edge medical Thought Leader solutions. konectar, our KOL
Management Platform has the most innovative features built using robust technologies for data analytics and
reporting, sophisticated algorithms using machine learning for client-specific KOL identification. With a really
cool user interface, users can Discover, Profile and Engage the right medical experts with konectar.
Email : sales@aissel.com | Call : +1 347 966 8181 | Web : www.aissel.com/konectar/social
2020 Aissel Technologies Pvt.Ltd. and Aissel Technologies, Inc. Proprietary and Confidential. 06
1) https://www.jacksonphysiciansearch.com/embracing-social-media-physician-recruitment/
2) http://www.master-of-health-administration.com/social-media/
3) https://www.wegohealth.com/2018/07/16/social-media-and-your-healthcare-brand/
4) https://oxzin.com/importance-of-seo-health-care/
5) http://www.cdwcommunit.com/resources/infographic/social-media/
6) https://www.pwc.com/us/en/health-industries/health-research-institute/publications/pdf/health-care-social-media-report.pdf
7) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6025547/
8) https://thesparkreport.com/infographic-social-mobile-healthcare/
9) https://www.healthcarefinancenews.com/news/pwc-report-shows-importance-social-media-healthcare
10) https://www.pewresearch.org/internet/2011/02/01/summary-charts/
11) https://getreferralmd.com/2013/09/healthcare-social-media-statistics/
12) http://www.quantiamd.com/q-qcp/social_media.pdf
13) https://www.adweek.com/digital/pius-boachie-guest-post-3-ways-social-media-revolutionized-medical-care/
14) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5826978/
15) https://getreferralmd.com/2017/01/30-facts-statistics-on-social-media-and-healthcare/
16) vhttps://www.pewresearch.org/internet/fact-sheet/social-media/

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konectar - Impact of social media in healthcare

  • 2. The healthcare landscape is rapidly growing, driven by technology advancement. It is important for the healthcare industry to communicate latest developments, scientific breakthroughs, and discovery of newer therapies to the scientific community-thus making an impact on the knowledge of the community. Healthcare companies, in particular are looking for more creative methods to reach out to their consumers. However, to convey the latest happenings in the healthcare domain, life sciences companies must rely on the right resources or channels. Social Media is the most effective Platform to directly communicate with patients and show the value of their products. Social media platform offers an advantage over older data collecting methods with reduced cost and the ease of access.        ­€­  ‚ ƒ  ƒ 01 „­ „† „ „ „ „­ „­ „­‡
  • 3. ˆ Why do Healthcare Professionals use Social Media? ‰ Š  A survey of more than 4,000 physicians conducted by the social media site QuantiaMD found that more than 90% of physicians use some form of social media for personal activities, whereas 65% use these sites for professional reasons. Social media provides a platform to share the relevant medical information to the public and create awareness about any new disease, outbreaks and therapies. HCPs who are influencers use social media platforms to curate and share developments in their field, to promote health behaviors, to engage and educate the patients and to provide health information to the community. Twitter - An effective Social Media platform With an average of about 330 million active Twitter users worldwide and 500 million tweets per day, Twitter is one of the popular social media platforms to share information.   ƒ ‹    ‚ 02 „† „­ „­­ „­‡ „­‡ „­ (12)
  • 4. HCPs on Twitter - Twitter, like other social media channels, is an effective tool for Healthcare Professionals to connect with patients and physicians to provide information about the challenges in their practice and manage relationship with their followers. With over 2000 healthcare providers on Twitter who tweet more than once per day and have at least 300 followers, Twitter is the most used social media platform among healthcare professionals as it is a go to place for the recent news and trends in medical industry. Healthcare companies are trying to get an insight about the perception of their brand, sentiment of HCPs about different products and disease conditions. Considering social media as an integral component of HCP marketing strategy, cases have shown to generate immediate ROI and improved brand management. Social media analytics provides Healthcare companies access to data that can be used to generate insightful reports to manage relationship with physicians. Social Media analytics and its importance in healthcare HCP Digital Opinion Leaders are online influencers, who have highest impact on social media. They influence their followers with their opinion on disease and therapies and also share practical advice on patient management. Digital Opinion Leaders play an important role in achieving communication objectives and marketing strategies of healthcare companies. Identify Digital Opinion Leaders Œ Ž ‘ ’ Œ “ Š ” ” ”  Œ 03 “  Œ (7)
  • 5. Discover - AI powered algorithms automatically crawls the social media activity of HCPs and HCOs and rank them based on their influence and reach. Social Media Listening - konectar’s social media listening capabilities crawls content across different social media channels on specific defined areas, keywords and hashtags to give you precise results on the social media Influencers. Sentiment Analysis - konectar social analyses the sentiment of HCPs Tweets as positive, negative or neutral and helps you gain deeper insights of their sentiments towards any topic or product. Engagement analysis - konectar social analyses the social media presence of HCPs over recent time frame by understanding their activity across the social media platforms. An AI Powered Platform for connecting you to the right Digital Opinion Leaders konectar Social helps you discover the most influential and impactful Digital Opinion Leaders “  Œ “ Œ Š • Š konectar Social is a robust opinion leader platform built on latest technology combined with NLP framework for accurate web-crawl, disambiguation and entity extraction, specifically in the healthcare space. konectar social help users to shortlist right set of influencers based on reach, number of posts and engagement rate considering the most recent data. Additionally, user can further refine search using multiple filter options such as time frame, follower count, keyword/hashtag of interest, Influencer type and influencer location, etc. 04
  • 6. Benefits Real time social feeds Get real time updates of your HCPs/HCOs social media channels and understand who is talking about your company or any topic relevant to you AI Powered konectar social identifies top influencers in any niche industry based on social media reach or engagement You can create custom reports on the most trending HCPs who can be the key pillars of your brand based on their online footprint Find top digital opinion leaders Intelligent Analytics Use Case: Cardiology Social Media Influencers Number of active Cardiology experts on Twitter is 30% Year over Year increase of Cardiology experts on Twitter is 10% Over 2,000 experts have posted about 40,000 tweets 40,000 tweets have been retweeted 4,00,000 times – – — ‰ 600 500 400 300 200 100 0 2015 2016 2017 2018 2019 Year No. of Cardiology experts 05
  • 7. References Aissel Technologies specializes in cutting-edge medical Thought Leader solutions. konectar, our KOL Management Platform has the most innovative features built using robust technologies for data analytics and reporting, sophisticated algorithms using machine learning for client-specific KOL identification. With a really cool user interface, users can Discover, Profile and Engage the right medical experts with konectar. Email : sales@aissel.com | Call : +1 347 966 8181 | Web : www.aissel.com/konectar/social 2020 Aissel Technologies Pvt.Ltd. and Aissel Technologies, Inc. Proprietary and Confidential. 06 1) https://www.jacksonphysiciansearch.com/embracing-social-media-physician-recruitment/ 2) http://www.master-of-health-administration.com/social-media/ 3) https://www.wegohealth.com/2018/07/16/social-media-and-your-healthcare-brand/ 4) https://oxzin.com/importance-of-seo-health-care/ 5) http://www.cdwcommunit.com/resources/infographic/social-media/ 6) https://www.pwc.com/us/en/health-industries/health-research-institute/publications/pdf/health-care-social-media-report.pdf 7) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6025547/ 8) https://thesparkreport.com/infographic-social-mobile-healthcare/ 9) https://www.healthcarefinancenews.com/news/pwc-report-shows-importance-social-media-healthcare 10) https://www.pewresearch.org/internet/2011/02/01/summary-charts/ 11) https://getreferralmd.com/2013/09/healthcare-social-media-statistics/ 12) http://www.quantiamd.com/q-qcp/social_media.pdf 13) https://www.adweek.com/digital/pius-boachie-guest-post-3-ways-social-media-revolutionized-medical-care/ 14) https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5826978/ 15) https://getreferralmd.com/2017/01/30-facts-statistics-on-social-media-and-healthcare/ 16) vhttps://www.pewresearch.org/internet/fact-sheet/social-media/