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facebook developer garage / lemberg




        Mikael Lemberg
        Chief Innovation Officer, Komfo


        F fb.me/Mikael.Lemberg
        T @Lemberg
        W Lemberg.dk
        E mil@komfo.com
        M +45 53 37 79 88




komfo.com / facebook.com/komfo
facebook developer garage / agenda




        AGENDA
        1.    News feed optimization
        2.    Word of mouth at scale
        3.    Stories production
        4.    Facebook ads
        5.    Implementing and organizing




komfo.com / facebook.com/komfo
facebook developer garage / introductions




          CLICKER
         TRAINING
komfo.com / facebook.com/komfo
facebook developer garage / news feed optimization




                    NEWS FEED
                  OPTIMIZATION




komfo.com / facebook.com/komfo
facebook developer garage / news feed optimization




        POST REACH COMPARED WITH
        WEEKLY FREQUENCY




                   1 day         2 days    3 days      4 days       5 days       6 days      7 days
                                             Source: Facebook, Worldwide Data, Top 100 brand pages, May 2011

komfo.com / facebook.com/komfo
facebook developer garage / news feed optimization




komfo.com / facebook.com/komfo
facebook developer garage / news feed optimization




        THE WEB IS BEING BUILT
        AROUND PEOPLE

             Browse
               (Portals)




                                                     Search                      Discover
                                                                                     (Social)


                                                          Source: ComScore Global Y/Y change – Jan 2011


komfo.com / facebook.com/komfo
facebook developer garage / word of mouth at scale




        TIME SPENT ON FACEBOOK
        BY CONTENT SECTION


                                                                Front page / Newsfeed

                                                                Profiles

                                                                Photos

                                                                Apps & toos

                                                                All other




                                                     Source: comScore Mediabuilder, U.S., May 2011


komfo.com / facebook.com/komfo
WORD OF MOUTH
        AT SCALE (WOMAS)


      Your market (i.e. 200K)




    Friends of Fans (i.e. 174K)

                             Fans (i.e. 484)




komfo.com / facebook.com/komfo
WHEN DO YOU STOP
        RECRUITING FANS?
                       FoF Multiplier                                 Marginalomkostning




                                                                      Marginalnytte




                                        # Fans

                                                 Kilde: Facebook, Worldwide Data, Top 100 brand pages

komfo.com / facebook.com/komfo
NEW KEY TERM:
        ”STORIES”


                                           Not
                                           Word of Mouth




                                 Word of Mouth




komfo.com / facebook.com/komfo
PAGES BUILD COMMUNITIES FOR
        CONVERSATIONS BETWEEN PEOPLE


                   Pages post and          Conversations
                    get feedback             between
                                              friends

                                    Fans                   Friends of Fans




komfo.com / facebook.com/komfo
komfo.com / facebook.com/komfo
komfo.com / facebook.com/komfo
AMPLIFY WORD OF MOUTH
        WITH SPONSORED STORIES
                                                       Pages

                Page Likes                Page Posts           Page Post Likes            Check-in




                             App Used             App Share                      Domain




                                        App                                       Website

komfo.com / facebook.com/komfo
DEFINE YOUR
        WOMAS STRATEGY
                   Owned                      Earned

                          Pages
                                                  News Feed
                          Apps




                          Sponsored Stories

                                                  Word of mouth


                          Facebook Ads




                   Paid
komfo.com / facebook.com/komfo
ADAPT YOUR
        ORGANIZATION


                                 Acquisition            Branding




                                           Engagement




komfo.com / facebook.com/komfo
FIND THE RIGHT
        BENCHMARKS




komfo.com / facebook.com/komfo
MOVE ON
        IN 4 STEPS
        1.    Are you working with clicker training?
        2.    What’s your IPM score?
        3.    Do you have a WOMAS strategy?
        4.    How are you organized about branding,
              engagement and acquisition?




komfo.com / facebook.com/komfo

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Mikael lemberg on facebook

  • 1. facebook developer garage / lemberg Mikael Lemberg Chief Innovation Officer, Komfo F fb.me/Mikael.Lemberg T @Lemberg W Lemberg.dk E mil@komfo.com M +45 53 37 79 88 komfo.com / facebook.com/komfo
  • 2. facebook developer garage / agenda AGENDA 1. News feed optimization 2. Word of mouth at scale 3. Stories production 4. Facebook ads 5. Implementing and organizing komfo.com / facebook.com/komfo
  • 3. facebook developer garage / introductions CLICKER TRAINING komfo.com / facebook.com/komfo
  • 4. facebook developer garage / news feed optimization NEWS FEED OPTIMIZATION komfo.com / facebook.com/komfo
  • 5. facebook developer garage / news feed optimization POST REACH COMPARED WITH WEEKLY FREQUENCY 1 day 2 days 3 days 4 days 5 days 6 days 7 days Source: Facebook, Worldwide Data, Top 100 brand pages, May 2011 komfo.com / facebook.com/komfo
  • 6. facebook developer garage / news feed optimization komfo.com / facebook.com/komfo
  • 7. facebook developer garage / news feed optimization THE WEB IS BEING BUILT AROUND PEOPLE Browse (Portals) Search Discover (Social) Source: ComScore Global Y/Y change – Jan 2011 komfo.com / facebook.com/komfo
  • 8. facebook developer garage / word of mouth at scale TIME SPENT ON FACEBOOK BY CONTENT SECTION Front page / Newsfeed Profiles Photos Apps & toos All other Source: comScore Mediabuilder, U.S., May 2011 komfo.com / facebook.com/komfo
  • 9. WORD OF MOUTH AT SCALE (WOMAS) Your market (i.e. 200K) Friends of Fans (i.e. 174K) Fans (i.e. 484) komfo.com / facebook.com/komfo
  • 10. WHEN DO YOU STOP RECRUITING FANS? FoF Multiplier Marginalomkostning Marginalnytte # Fans Kilde: Facebook, Worldwide Data, Top 100 brand pages komfo.com / facebook.com/komfo
  • 11. NEW KEY TERM: ”STORIES” Not Word of Mouth Word of Mouth komfo.com / facebook.com/komfo
  • 12. PAGES BUILD COMMUNITIES FOR CONVERSATIONS BETWEEN PEOPLE Pages post and Conversations get feedback between friends Fans Friends of Fans komfo.com / facebook.com/komfo
  • 15. AMPLIFY WORD OF MOUTH WITH SPONSORED STORIES Pages Page Likes Page Posts Page Post Likes Check-in App Used App Share Domain App Website komfo.com / facebook.com/komfo
  • 16. DEFINE YOUR WOMAS STRATEGY Owned Earned Pages News Feed Apps Sponsored Stories Word of mouth Facebook Ads Paid komfo.com / facebook.com/komfo
  • 17. ADAPT YOUR ORGANIZATION Acquisition Branding Engagement komfo.com / facebook.com/komfo
  • 18. FIND THE RIGHT BENCHMARKS komfo.com / facebook.com/komfo
  • 19. MOVE ON IN 4 STEPS 1. Are you working with clicker training? 2. What’s your IPM score? 3. Do you have a WOMAS strategy? 4. How are you organized about branding, engagement and acquisition? komfo.com / facebook.com/komfo

Editor's Notes

  1. Twitter-historie
  2. Påstand: Jeres mål på Facebook er IKKE at få flest mulige fans. Faktisk er det ikke engang at få samtlige kunder som fans! Forklaring følger!
  3. Konkurrence med coopetition-element. Husk i øvrigt at vægopslaget skal være noget vennerne har lyst til at give feedback på. Ellers vil fans ikke slå det op.
  4. Høj viralitet. Masser af incitamenter til samtale mellem venner.