Do you need help with Endnote? Software support as a successful service at UCD Library (pecha kucha). Ladisch
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Do you need help with Endnote? Software support as a successful service at UCD Library (pecha kucha). Ladisch
- 1. An Leabharlann, an Coláiste Ollscoile, Baile Átha Cliath University College Dublin, The Library Do you need help with EndNote? Software support as a successful service at UCD Library Michael Ladisch
- 2. Michael Ladisch, UCD Library LILAC 2010, Limerick Reference Management Software
- 3. Michael Ladisch, UCD Library LILAC 2010, Limerick Situation at University College Dublin
- 4. Michael Ladisch, UCD Library LILAC 2010, Limerick Readers come to Library for support Situation at University College Dublin
- 5. Michael Ladisch, UCD Library LILAC 2010, Limerick EndNote training sessions History
- 6. Michael Ladisch, UCD Library LILAC 2010, Limerick Lunchtime training sessions History
- 7. Michael Ladisch, UCD Library LILAC 2010, Limerick Web pages Support for EndNote users
- 8. Michael Ladisch, UCD Library LILAC 2010, Limerick Manuals Support for EndNote users
- 9. Michael Ladisch, UCD Library LILAC 2010, Limerick Email and Phone Support Support for EndNote users
- 10. Michael Ladisch, UCD Library LILAC 2010, Limerick EndNote Coordinator - the “Expert” EndNote Training
- 11. Michael Ladisch, UCD Library LILAC 2010, Limerick Team of EndNote Trainers and Support Staff EndNote Training
- 12. Michael Ladisch, UCD Library LILAC 2010, Limerick EndNote Training Team of EndNote Trainers and Support Staff
- 13. Michael Ladisch, UCD Library LILAC 2010, Limerick Team of EndNote Trainers and Support Staff Refresher training EndNote Training
- 14. Michael Ladisch, UCD Library LILAC 2010, Limerick Registration
- 15. Michael Ladisch, UCD Library LILAC 2010, Limerick Registration by College 2009/2010 Institutes 4% Human Sciences 13% Arts and Celtic Studies 14% Life Sciences 44% Other 2% Administration 1% Business & Law 9% Engin., Math., Phys. Sciences 13%
- 16. Michael Ladisch, UCD Library LILAC 2010, Limerick Registration by User Group 2009/2010 3rd year u/g 7% 2nd year u/g 1%1st year u/g 10% 4th year u/g 2% Academic or Research Staff 10% Other 1% Administration 2% Postgraduate research 40% Postgraduate taught 27%
- 17. Michael Ladisch, UCD Library LILAC 2010, Limerick • EndNote training for individual schools • Advanced EndNote training for postgrads and academic staff • EndNote Web training as pilot • All in all – about 1,000 people trained in 2009/10 Additional EndNote training
- 18. Michael Ladisch, UCD Library LILAC 2010, Limerick Integration in Information Skills Training
- 19. Michael Ladisch, UCD Library LILAC 2010, Limerick Staff shortages Poor IT SkillsShort on Time Challenges
- 20. Michael Ladisch, UCD Library LILAC 2010, Limerick Vielen Dank! Thank You! michael.ladisch@ucd.ie
Editor's Notes
- Hello. Introduction – ML Liaison Librarian … In my Pecha Kucha I want to tell you a little bit about the Endnote training programme we have established at UCD
- There are quite a few reference management software applications out there, such as: Refworks, etc. and of course Endnote. Some of you might have similar programmes, providing training in reference management software
- IT Services at UCD decided to purchase a license for Endnote, to be used and installed by permanent staff on institutionally owned computers. For students available on UCD server as remote application. Access rather cumbersome. Though IT Services provides support on technical issues (download, installation, network issues), they don’t give any training in how to use Endnote
- What happens? People turn to the Library for help, because they see it as a logical step that librarians can not only help in using databases, but also in how to manage the found references Disclaimer: This reference desk does not resemble the UCD reference desk.
- So a group of librarians decided to do something about it and offered some basic training to students and staff in 2006. These training sessions are workshops that we have in an so called Information Skills Room, a room with 35 places each equipped with a PC, and attendees are supposed to follow the instructor, create a small Endnote library, import references manually and from databases and perform some simple, basic tasks. We also have a introduction into how to use CWYW
- This took off pretty well and soon UCD Library offered during term a series of lunchtime training sessions, always Wednesdays, always from 1-2. Though we still do training workshops at lunchtime, we change day, because there were complaints that people who have something going on Wednesdays can never attend.
- In addition to our lunchtime sessions we are running a web site where we inform about availability, contacts, FAQ, links to Endnote.com (video tutorials)
- We offer short manuals as PDF for download
- We offer email and phone support. For each college (we have 5) we have a designated LL, but many questions are send to Coordinator. Range from
- The coordinator has the role to organise lunchtime sessions, book the room, take registrations, organise presenters and supporters The person changed over time, depending on staff situation. Also responsible for Endnote web site, updating manuals, stay in touch with IT and last but not least develop and expertise on Endnote, being the one who can answer all questions or at least find the answers.
- Team of trainers (LL) and support people (LA).
- Volunteer approach. When organising training sessions I call for volunteers. Over years we formed a team of presenters and supporters we can rely upon. Some changes in staff, but core team of people who would also step in on short notice.
- Refresher courses for presenters and support staff given by Coordinator. Information about new developments new versions (special challenge), slight changes in what to teach. Changes are limited because time is limited, but something extremely useful is how to use Google Scholar and Endnote
- We use Zoho for Registration. I’m in the process of refining this process. Making it easier for users to register, more efficient for us to manage and more sophisticated in order to gather information that give us some stats.
- Registration by college – NOT attendance 64% attended
- Integration in our information skills training programme – Coordinator part of ISSG Presenters are LLs, give training on database use etc, steer users to endnote
- Challenges – staff shortages – recession, budget cut, hiring freeze (though signs that it will change a bit) - Poor IT skills goes together with short on time – 1 hour is short, poor iT skills are problem