Hand picked industry experts were given a preview to IBM Journey Designer. Their insights shared here. IBM Journey Designer empowers marketers to collaborate, design and continually improve customer experiences. It uniquely includes online and offline interactions, the ability to jump start design using actual customer journey insights, the flexibility to create build tailored experiences by segment. To learn more about IBM Journey Designer visit IBM.com/commerce or watch the demo at http://bit.ly/1Q1VpEI

1. IBM Journey Designer:
Exploring a
#NewWayToEngage
at #IBMAmplify
To learn more about IBM Journey Designer
visit IBM.com/commerce or watch the
demo at http://bit.ly/1Q1VpEI
“The secret to good customer
reaction time? Help them when
they need it, now not later.”
- Shep Hyken
@Hyken
“IBM CX analytics is delivering
results for customers.”
- Stan Phelps
@9INCHmarketing
“Great to see the new programs
IBM is implementing at
IBM Amplify. A lot happening
quickly.”
- Dave Killebrew
@DaveKillebrew
“Jonah Berger, Professor of
Marketing, Wharton - Put the
customer in the center, what do
they need? Look at all aspects
of the product/service potential.”
- Seas On Fire
@cherylberklich
“The ability to understand cross
channel journeys in context
is as big as going from market
segmentation to personalization.”
- Chris Heuer
@chrisheuer
“IBM has invested significantly
in analytics in recent years
and the design of that data –
serving it up in relevant context.”
- Tessa Horehled
@tessa
“Customer experience is how we
are going to define ourselves.”
- Terry Duperon
@RetailProSales
#NewWayToEngage