Presentation to Bosnian delegation of IDDEAA

1. 1
Bosnian Delegation
of IDDEAAof IDDEAA
Barcelona, 26th february 2015
Reconeixement - NoComercial - CompartirIgual (by-nc-sa): No es permet un ús comercial de l'obra original ni de les possibles
obres derivades, la distribució de les quals s'ha de fer amb una llicència igual a la que regula l'obra original.

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947 municipalities 41 counties
4 provincial diputations4 provincial diputations
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Mission
collaborate with the catalan
public administrationspublic administrations
(1) providing public e-services and
(2) promoting its transformation using ICT
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5. 5
Diversity of users
Generalitat de Catalunya
○ 12 Departments
○ +200 public entitiesp
4 provincial diputations
41 county councils
947 city halls
○ +hundreds of entities
Heterogeneity of the municipalities
• 1 > 1.5 M habitants
• 20 > 50.000 (2%)
• 151 > 5.000 (16%)
• 774 < 5.000 (82%)
+ others
○ Public universities
○ Chambers of commerce
○ …

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80%80%
< 5.000 habitants

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Proporcionality

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Services
AOC offers ‘services’ not (only) technologyAOC offers services not (only) technology
‘Services’ means technology (of course), but also…
• training
• support
• accompaniment
• tailoring
• offer models (documents, forms, …)
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• support to integration
• legal support
• consultance (define roadmaps)

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Our catalogue
1. relationship with citizens & companies
o e-transactions
o e-notifications (official communications)
o e-invoice
o …
2. relationship between administrations
o e-transactions
o exchange of data & e-documents
o …
3. internal management
o e-register
o e-document management
o …
4. identity & security
digital certificate
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o digital certificate
o alternatives to the digital certificate
o security testing
5. change management
o Organizational services, support, …

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Our catalogue
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http://www.slideshare.net/consorciaoc/1-gener

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Some figures
Implantació Gener 2015 Acumulat total
Ens usuaris 5 5 2.133
Disponibilitat
99 67%
Usuaris 121 121 22.782
Organismes prestadors de serveis 0 0 88
Activitat Gener 2015
Tramitacions 37.998 37.998
Oferta Gener 2015 Acumulat total
Procediments 9 9 447
99,67%
51 430
95.113
132.430
175.313
282.845
404.284
100.000
150.000
200.000
250.000
300.000
350.000
400.000
450.000
Evolució de l'activitat per any
2009
2010
2011
2012
2013
2014
20000
30000
40000
50000
60000
Evolució de l'activitat_mes/any
any 2009
any 2010
any 2011
any 2012
any 2013
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51.430 37.998
0
50.000
2009 2010 2011 2012 2013 2014 2015
2015
0
10000
G F Mç Al Mg Jy Jl At S O N D
any 2014
any 2015

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Some figures
Disponibilitat
99,69%
Implantació Gener 2015 Acumulat total
Ens usuaris 0 0 484
Ens usuaris ajuntaments 0 0 395.Ens usuaris ajuntaments 0 0 395
Activitat Gener 2015 Acumulat total
Consultes PCI 1.301.046 1.301.046 48.806.303
E l ió d l' ti it t
2.679.279
4.023.387
7.400.889
12.074.245
14.739.390
3.000.000
5.000.000
7.000.000
9.000.000
11.000.000
13.000.000
15.000.000
Evolució de l'activitat per any
2009
2010
2011
2012
2013
2014
2015
515.000
1.015.000
1.515.000
2.015.000
Evolució de l'activitat_mes/any
2015
2014
2013
2.012
2011
2010
2009
12
1.474.670 1.301.046
1.000.000
2009 2010 2011 2012 2013 2014 2015
15.000
G F Mç Al Mg Jy Jl At S O N D

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Some figures
Disponibilitat
99,96%
Implantació Acumulat total
Ajuntaments usuaris 800
Consells comarcals usuaris 37
Diputacions 1
Activitat Gener 2015
Nombre de tràmits fets 2.625 2.625
Altres ens usuaris 9
22.283
25.301
28.800
31.982
37.041
22.500
27.500
32.500
37.500
Evolució de l'activitat per any
2009
2010
2011
2 400
2.900
3.400
Evolució de l'activitat_mes/any
2010
14.689
2.625
‐2.500
2.500
7.500
12.500
17.500
2009 2010 2011 2012 2013 2014 2015
2012
2013
2014
2015
900
1.400
1.900
2.400
G F Mç Al Mg Jy Jl At S O N D
2011
2012
2013
2014
2015
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Some concepts
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Collaboration
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Digital by Default

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Ubiquity

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Mobility
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User Experience
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NOT about Technology
About changing Organization's Culture

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fighting resistance to change

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Change transformation

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Methodology
Lean

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Methodology
Quick wins
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Innovation
“If I had asked people what they wanted,
they would have said faster horses” 1899 Henry Ford

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It is not
the strongestg
of the species
that survives,
nor the mostnor the most
intelligent,
but the one
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most responsive
to changeCharles Darwin

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Adapt
Thank you for your
attention
ialbors@aoc.cat