Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
What to Upload to SlideShare
Next
Download to read offline and view in fullscreen.

Share

2020.11 Custom and proactive government services (citizen centric). IoT Tech Expo Europe

Download to read offline

2020.11 Custom and proactive government services (citizen-centric).
IoT Tech Expo Europe

  • Be the first to like this

2020.11 Custom and proactive government services (citizen centric). IoT Tech Expo Europe

  1. 1. Moving forward to custom and proactive services (citizen centric) 1 Miquel Estapé Miquel Estapé. November 2020
  2. 2. Catalonia • Region of Spain • 7.5 M inhabitants • +1,000 public authorities and agencies Miquel Estapé + • +25 years in Government • Mayor of la Roca del Valles • VP Gov Digital Innovation. ACGP • Strategy & Innovation. Open Government of Catalonia Consortium
  3. 3. Do Governments design e-Services for Lisa or Homer?
  4. 4. A new generation of Digital Native users They demand e-Services: - First-Mobile - Cross-cutting - Customized - Proactive
  5. 5. Why is it so hard to transform Governments?
  6. 6. A Citizen-Centric Government is possible (but very tough) Some good practices
  7. 7. Dashboard All procedures & notifications Cross-Gov view MyGOVMyGov cross-Gov view (Catalonia) Who has accessed my data Connections using my ID
  8. 8. Dubai Now APP Access to 120 government & private services
  9. 9. Kol-Zchut A ‘Wikipedia’ of Israeli Social Rights NGO initiative
  10. 10. MyBenefits (New York State)
  11. 11. Specify your personal conditions Cross-Gov view MyGOVMyGov Social (Catalonia) Customized social benefits you are entitled to Cross-Gov view
  12. 12. Tax relief automatically granted (UK, USA, Singapore, Spain, etc)
  13. 13. 1 Click Apply: School Lunch Benefit (Catalonia)
  14. 14. Moments of Live (Singapore)
  15. 15. This crisis is an unprecedented opportunity to redesign how Government works Miquel Estape miquel.estape@gmail.com

2020.11 Custom and proactive government services (citizen-centric). IoT Tech Expo Europe

Views

Total views

208

On Slideshare

0

From embeds

0

Number of embeds

35

Actions

Downloads

1

Shares

0

Comments

0

Likes

0

×