2. Adapt or Die
• A true story…
• We did it
• We had to
• Its easier for you
3. Proof of Life
• Why are you in the game?
• Passion is NOT a substitute for planning
- Pheasants are not forever
• The new elevator pitch
- Your 118?
4. Leadership
• Big macs are worth the wait
- Set clear COS (conditions of satisfaction)
• Causing tension
• Be who you are. . .
- We love you but we’ll miss you
• No one is going to die
5. Six Rules to Remember
• Ask employees
• Involve everyone and make it a priority
• Chart progress
• Reward good behavior, confront bad
• Fire People. . .and some customers
• Remember: Mood is everything
6. The Bottom Line
• Better is better. . .grow or die
• Buzz is not sales
- A brand is not bought
• What is your operating philosophy?
- FAST
• Never Compete on Price
- Four File Cabinets of the Apocalypse
15. Shifting the view
• Old
– Trustworthy
– Reliable
– Caring
&
Human
– Prints
&
Memories
– Film
Roles
– TradiMonal
– Not
High
Tech
.
• New
– Trustworthy
– Reliable
– Caring
&
Human
– Digital,
Prints
&
Memories
18. Get Social
• The Four E’s
• Engage
• Educate
• Excite
• Evangelize
What
is
your
ROI?
19. 19
MarkeMng
via
Social
Media
Drives
value:
•
a
new
plaZorm
to
amplify
our
messages
•
where
the
customers
are
•
rich
conversaMons
with
communiMes
•
low
barrier
to
entry
&
cost
•
fast.
.
.faster.
.
.then
FASTEST
•
seen
as
a
leader
in
the
industry
•
great
brand
associaMons
(Google,
Dell,
Facebook,
Yahoo!,
LinkedIn,
Southwest,
Oracle,
Coke,
etc.)
20. 20
The
new
numbers
•
Scale
– FB
450
million
and
growing,
70%
outside
of
US
– Twi4er
has
40+
million,
skyrockeMng
2,565%
growth
– Global
penetraMon
500K
new
people
a
day
on
Net,
2X
in
3
yrs
– 15.5
million
acMve
blogs
•
Reverb
-‐
Message
x
Followers,
Friends,
BFFs,
etc.
•
Press
materials+.
.
.step
and
repeat
•
Engagement
-‐
video
x
view
x
6me
•
Quality
vs.
QuanMty
–
Content
versus
impressions
•
Old
vs.
New
-‐
“Eyeballs
and
Ears
versus
Hearts
and
Minds”