1.Which of the following is considered a major process flow structure? · Lead Time · Fabrication · Lean Manufacturing · Project 2.ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm? · Certification is sought by any firm assuming they pay annual dues. · 2nd Party – where a customer audits its supplier · 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor · 1st Party – where a firm audits itself against ISO standards 3.Which of the following is ISO 14000 primarily concerned with? · Quality management · Time management · Continuous improvement management · Environmental management 4. Which is the one correct value stream principle? · Look for efficiencies in the factory, office, physical, procedural, and technical operations. · Eliminate waste that stops, slows down, or diverts the value stream. · Concentrate on speeding up value-adding operations rather than removing waste. · Keep the value stream moving at minimum velocity. 5. What is the starting point in developing a capacity plan for a health care operation? · Determining the effective capacity over time · Estimating design capacity · Forecasting patient demand for a reasonable length of time · Discovery of the bottleneck operation 6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled? · MRP (Material Requirements Plan) · ERP (Enterprise Resource Planning) · MPS (Master Production Schedule) · WBS (Work Breakdown Structure) 7.Which of the following is an element that addresses elimination of waste under lean production? · Kanban production control system · Production ahead of demand · Minimized run times · Group plant loading technology 8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand? · Level elements · Future elements · Past elements · Cyclical elements 9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following: · Reducing product quality during the assembly process · Designing products so they can be manufactured by a virtual factory · Reducing equipment in the production process · Simplification of the product by reducing the number of separate parts 10. Which of the following is one of the principles of reengineering? · Quality at the source · Do not select suppliers on the basis of price alone. · Have those who use the output of a process perform the process. · Leverage high cost employees with lower cost employees. · 11. Which of the following is a characteristic that can be used to guide the design of service systems? · Services are all similar. Services businesses are inherently entrepreneurial. Quality work means quality service. Services cannot be inventoried. 12. Considering.

1. 1.Which of the following is considered a major process flow
structure?
· Lead Time
· Fabrication
· Lean Manufacturing
· Project
2.ISO audits result in certifications that are done by first,
second, or third parties. Which of the following result in the
best certification of a firm?
· Certification is sought by any firm assuming they pay annual
dues.
· 2nd Party – where a customer audits its supplier
· 3rd Party – where a qualified national or international
standards/certifying agency serves as an auditor
· 1st Party – where a firm audits itself against ISO standards
3.Which of the following is ISO 14000 primarily concerned
with?
· Quality management
· Time management
· Continuous improvement management
· Environmental management
4. Which is the one correct value stream principle?
· Look for efficiencies in the factory, office, physical,
procedural, and technical operations.
· Eliminate waste that stops, slows down, or diverts the value
stream.
· Concentrate on speeding up value-adding operations rather
than removing waste.
· Keep the value stream moving at minimum velocity.
5. What is the starting point in developing a capacity plan for a
health care operation?
· Determining the effective capacity over time

2. · Estimating design capacity
· Forecasting patient demand for a reasonable length of time
· Discovery of the bottleneck operation
6. Which of the following is considered an organizational
blueprint, which prescribes the quantity and time frame for
when each end product will be assembled?
· MRP (Material Requirements Plan)
· ERP (Enterprise Resource Planning)
· MPS (Master Production Schedule)
· WBS (Work Breakdown Structure)
7.Which of the following is an element that addresses
elimination of waste under lean production?
· Kanban production control system
· Production ahead of demand
· Minimized run times
· Group plant loading technology
8. In most cases, demand for products or services can be broken
into several components. Which of the following is considered a
component of demand?
· Level elements
· Future elements
· Past elements
· Cyclical elements
9. Design for manufacturing and assembly delivers product
improvements by emphasizing which of the following:
· Reducing product quality during the assembly process
· Designing products so they can be manufactured by a virtual
factory
· Reducing equipment in the production process
· Simplification of the product by reducing the number of
separate parts
10. Which of the following is one of the principles of
reengineering?
· Quality at the source
· Do not select suppliers on the basis of price alone.

3. · Have those who use the output of a process perform the
process.
· Leverage high cost employees with lower cost employees.
·
11. Which of the following is a characteristic that can be used
to guide the design of service systems?
· Services are all similar.
Services businesses are inherently entrepreneurial.
Quality work means quality service.
Services cannot be inventoried.
12. Considering Hau Lee’s uncertainty framework for
classifying supply chains, which of the following is given to a
supply chain which has an evolving supply process based on
functional products?
· Risk hedging
· Forward looking
· Efficient
· Agile
13. There are many applications of poka-yokes in service
organizations. Which of the following is one of the three-T's
used to classify poka-yokes?
· Trust
· Teamwork
· Task
· Time
14. Which of the following is a major factor that distinguishes
service design and development from manufacturing design and
development?
· The service package has the same legal protection available to
manufactured goods.
· Manufacturing is far more capital intensive than services.
· The service process and service product can be developed
independently.
· The service package is the major output of the development
process.

4. 15. A project can be segmented into which of the following?
· Events
· Sub-jobs
· Work packages
· Success markers
16. Which of the following is a cost impact and payoff analysis
tool from the operations consulting tool kit?
· Statistical tools
· Decision trees
· Work sampling
· Gap analysis
17. According to the theory of constraints, which of the
following can be a capacity-constrained resource (CCR)?
· Product design
· Inoperable equipment
· An employee
· A customer
18. The ability to rapidly and inexpensively switch production
from one product to another enables which of the following:
· Economies of shape
· Economies of size
· Economies of scale
· Economies of scope
19. According to the theory of constraints, which of the
following financial measurements can be used to measure the
firm's ability to make money?
· Operating expenses
· Dividends
· Sales
· Return on investment
20. Deming’s PDCA (plan, do, check, and act) cycle underlies

5. what inherent Six Sigma principle?
· Continuous improvement
· Control charting
· Standard deviation
· Project management
21. Which of the following is usually included as an inventory
holding cost?
· Order placing
· Quantity discounts
· Breakage
· Typing up an order
22. Which production process term best describes the situation
when activities in a stage of production must stop because there
is no work?
· Blocking
· Starving
· Staging
· Buffering
23. In a Gantt chart the vertical axis represents which of the
following?
· Time
· Revenue
· Tasks
· Cost
24. The Shingo system states that the way to prevent defects
from coming out at the end of a process is to do which of the
following:
• Redesign the process in order to mitigate the bottlenecks.
• Utilize SQC (statistical quality control).
• Introduce controls within the process.
• Slow down production rates until the process is in control.
25. Which of the following terms describes the time a unit
spends actually being worked on together with the time spent
waiting in a queue?
Flow time

6. Build time
Cycle time
Run time
26. Which of the following is one of Dr. Eli Goldratt's rules of
production scheduling for optimized production technology?
An hour saved at a bottleneck operation does not increase the
process flow.
If you lose an hour at a bottleneck it is better than making
scrap.
Do not allow bottlenecks to govern the flow of the line.
Utilization and activation of a resource are not the same.
27. During the implementation of a project, which of the
following should be the primary focus of a consulting firm?
• The correct project software
• Application of the learning curve theory
• Tools and materials availability
• People management skills
28. Which of the following is an analytical tool used in Six-
Sigma quality improvement programs?
• Gantt charts
• Pareto charts
• Tree charts
• Pedigree charts
29. A project manager must consider several components when
overseeing the planning process of aggregate operations;
specifically, whether such components are factors that are
internal or external to the organization. Which of the following
factors would be classified as an internal component for an
organization?
• Inventory levels and economic conditions
• Market demand and subcontractor capacity
• Current physical capacity and current workforce
• Competitor behavior and current workforce
30. Which of the following is the net requirement using an MRP
program if the gross requirement is 10,000 and the inventory on

7. hand is 4,000?
• 10,000
• 14,000
• 6,000
• 4,000