Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000? · [removed] 14,000 · [removed] 4,000 · [removed] 6,000 · [removed] 10,000 2 Which of the following is a characteristic that can be used to guide the design of service systems? · [removed] Quality work means quality service. · [removed] Services cannot be inventoried. · [removed] Services businesses are inherently entrepreneurial. · [removed] Services are all similar. Which of the following is considered a major process flow structure? · [removed] Project · [removed] Lead Time · [removed] Lean Manufacturing · [removed] Fabrication 4 Which of the following is an analytical tool used in Six-Sigma quality improvement programs? · [removed] Pareto charts · [removed] Pedigree charts · [removed] Tree charts · [removed] Gantt charts 5 Which of the following is ISO 14000 primarily concerned with? · [removed] Time management · [removed] Quality management · [removed] Environmental management · [removed] Continuous improvement management 6 Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products? · [removed] Risk hedging · [removed] Forward looking · [removed] Agile · [removed] Efficient 7 Which production process term best describes the situation when activities in a stage of production must stop because there is no work? · [removed] Buffering · [removed] Blocking · [removed] Starving · [removed] Staging 8 Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?  · [removed] If you lose an hour at a bottleneck it is better than making scrap. · [removed] Utilization and activation of a resource are not the same. · [removed] An hour saved at a bottleneck operation does not increase the process flow. · [removed] Do not allow bottlenecks to govern the flow of the line. 9 Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled? · [removed] MPS (Master Production Schedule) · [removed] ERP (Enterprise Resource Planning) · [removed] MRP (Material Requirements Plan) · [removed] WBS (Work Breakdown Structure) 10 There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? · [removed] Trust · [removed] Time · [removed] Teamwork · [removed] Task 11 Which of the following is usually included as an inventory holding cost? · [removed] Order placing · [removed] Typing up an order · [removed] Breakage · [removed] Quantity discounts 12 Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?  · [removed] Cycle time · [removed] Flow time · [.

1. Which of the following is the net requirement using an MRP
program if the gross requirement is 10,000 and the inventory on
hand is 4,000?
·
[removed]
14,000
·
[removed]
4,000
·
[removed]
6,000
·
[removed]
10,000
2
Which of the following is a characteristic that can be used to
guide the design of service systems?
·
[removed]
Quality work means quality service.
·
[removed]
Services cannot be inventoried.
·
[removed]
Services businesses are inherently entrepreneurial.
·

2. [removed]
Services are all similar.
Which of the following is considered a major process flow
structure?
·
[removed]
Project
·
[removed]
Lead Time
·
[removed]
Lean Manufacturing
·
[removed]
Fabrication
4
Which of the following is an analytical tool used in Six-Sigma
quality improvement programs?
·
[removed]
Pareto charts
·
[removed]
Pedigree charts
·
[removed]
Tree charts

3. ·
[removed]
Gantt charts
5
Which of the following is ISO 14000 primarily concerned with?
·
[removed]
Time management
·
[removed]
Quality management
·
[removed]
Environmental management
·
[removed]
Continuous improvement management
6
Considering Hau Lee’s uncertainty framework for classifying
supply chains, which of the following is given to a supply chain
which has an evolving supply process based on functional
products?
·
[removed]
Risk hedging
·
[removed]
Forward looking
·

4. [removed]
Agile
·
[removed]
Efficient
7
Which production process term best describes the situation
when activities in a stage of production must stop because there
is no work?
·
[removed]
Buffering
·
[removed]
Blocking
·
[removed]
Starving
·
[removed]
Staging
8
Which of the following is one of Dr. Eli Goldratt's rules of
production scheduling for optimized production technology?
·
[removed]
If you lose an hour at a bottleneck it is better than making
scrap.
·

5. [removed]
Utilization and activation of a resource are not the same.
·
[removed]
An hour saved at a bottleneck operation does not increase the
process flow.
·
[removed]
Do not allow bottlenecks to govern the flow of the line.
9
Which of the following is considered an organizational
blueprint, which prescribes the quantity and time frame for
when each end product will be assembled?
·
[removed]
MPS (Master Production Schedule)
·
[removed]
ERP (Enterprise Resource Planning)
·
[removed]
MRP (Material Requirements Plan)
·
[removed]
WBS (Work Breakdown Structure)
10
There are many applications of poka-yokes in service
organizations. Which of the following is one of the three-T's
used to classify poka-yokes?

6. ·
[removed]
Trust
·
[removed]
Time
·
[removed]
Teamwork
·
[removed]
Task
11
Which of the following is usually included as an inventory
holding cost?
·
[removed]
Order placing
·
[removed]
Typing up an order
·
[removed]
Breakage
·
[removed]
Quantity discounts
12

7. Which of the following terms describes the time a unit spends
actually being worked on together with the time spent waiting
in a queue?
·
[removed]
Cycle time
·
[removed]
Flow time
·
[removed]
Run time
·
[removed]
Build time
13. In a Gantt chart the vertical axis represents which of the
following?
·
[removed]
Tasks
·
[removed]
Time
·
[removed]
Cost
·
[removed]

8. Revenue
14
According to the theory of constraints, which of the following
can be a capacity-constrained resource (CCR)?
·
[removed]
Inoperable equipment
·
[removed]
A customer
·
[removed]
An employee
·
[removed]
Product design
15
The ability to rapidly and inexpensively switch production from
one product to another enables which of the following:
·
[removed]
Economies of size
·
[removed]
Economies of scale
·
[removed]
Economies of shape
·

9. [removed]
Economies of scope
16
Which of the following is a cost impact and payoff analysis tool
from the operations consulting tool kit?
·
[removed]
Statistical tools
·
[removed]
Decision trees
·
[removed]
Gap analysis
·
[removed]
Work sampling
17.
ISO audits result in certifications that are done by first, second,
or third parties. Which of the following result in the best
certification of a firm?
·
[removed]
Certification is sought by any firm assuming they pay annual
dues.
·
[removed]
2nd Party – where a customer audits its supplier
·

10. [removed]
3rd Party – where a qualified national or international
standards/certifying agency serves as an auditor
·
[removed]
1st Party – where a firm audits itself against ISO standards
18
In most cases, demand for products or services can be broken
into several components. Which of the following is considered a
component of demand?
·
[removed]
Past elements
·
[removed]
Cyclical elements
·
[removed]
Future elements
·
[removed]
Level elements
19
Which of the following is one of the principles of
reengineering?
·
[removed]
Leverage high cost employees with lower cost employees.
·

11. [removed]
Have those who use the output of a process perform the process.
·
[removed]
Quality at the source
·
[removed]
Do not select suppliers on the basis of price alone.
20
During the implementation of a project, which of the following
should be the primary focus of a consulting firm?
·
[removed]
People management skills
·
[removed]
Tools and materials availability
·
[removed]
Application of the learning curve theory
·
[removed]
The correct project software
21
A project manager must consider several components when
overseeing the planning process of aggregate operations;
specifically, whether such components are factors that are
internal or external to the organization. Which of the following
factors would be classified as an

12. internal
component for an organization?
·
[removed]
Current physical capacity and current workforce
·
[removed]
Inventory levels and economic conditions
·
[removed]
Competitor behavior and current workforce
·
[removed]
Market demand and subcontractor capacity
22
The Shingo system states that the way to prevent defects from
coming out at the end of a process is to do which of the
following:
·
[removed]
Slow down production rates until the process is in control.
·
[removed]
Utilize SQC (statistical quality control).
·
[removed]
Redesign the process in order to mitigate the bottlenecks.
·

13. [removed]
Introduce controls within the process.
23
Design for manufacturing and assembly delivers product
improvements by emphasizing which of the following:
·
[removed]
Designing products so they can be manufactured by a virtual
factory
·
[removed]
Reducing product quality during the assembly process
·
[removed]
Reducing equipment in the production process
·
[removed]
Simplification of the product by reducing the number of
separate parts
24
According to the theory of constraints, which of the following
financial measurements can be used to measure the firm's ability
to make money?
·
[removed]
Operating expenses
·
[removed]
Return on investment
·

14. [removed]
Sales
·
[removed]
Dividends
25
What is the starting point in developing a capacity plan for a
health care operation?
·
[removed]
Estimating design capacity
·
[removed]
Discovery of the bottleneck operation
·
[removed]
Forecasting patient demand for a reasonable length of time
·
[removed]
Determining the effective capacity over time
26
Which of the following is an element that addresses elimination
of waste under lean production?
·
[removed]
Production ahead of demand
·
[removed]

15. Minimized run times
·
[removed]
Kanban production control system
·
[removed]
Group plant loading technology
27
Which of the following is a major factor that distinguishes
service design and development from manufacturing design and
development?
·
[removed]
The service package has the same legal protection available to
manufactured goods.
·
[removed]
Manufacturing is far more capital intensive than services.
·
[removed]
The service process and service product can be developed
independently.
·
[removed]
The service package is the major output of the development
process.
28
Which is the one correct value stream principle?
·

16. [removed]
Concentrate on speeding up value-adding operations rather than
removing waste.
·
[removed]
Eliminate waste that stops, slows down, or diverts the value
stream.
·
[removed]
Keep the value stream moving at minimum velocity.
·
[removed]
Look for efficiencies in the factory, office, physical,
procedural, and technical operations.
29
Deming’s PDCA (plan, do, check, and act) cycle underlies what
inherent Six Sigma principle?
·
[removed]
Standard deviation
·
[removed]
Project management
·
[removed]
Continuous improvement
·
[removed]
Control charting

17. 30
A project can be segmented into which of the following?
·
[removed]
Events
·
[removed]
Work packages
·
[removed]
Success markers
·
[removed]
Sub-jobs