Webinar : Digital Trust – What’s the big deal?

1. Digital Trust: What’s the big deal?

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Disclaimer
Presentations are intended for educational purposes only and do not replace independent
professional judgment. Statements of facts and opinions expressed are those of the
participants individually and, unless expressly stated otherwise, are neither the opinion nor
position of The Digital Insurer. The Digital Insurer do not endorse or approve, and assume
no responsibility for, the content, accuracy or completeness of the information presented.

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Working together to accelerate the digital transformation of insurance
Welcome
Hugh Terry
CEO
The Digital Insurer

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Today’s Agenda
59
Minutes
Welcome & Opening Remarks
Introduction to Digital Trust & Panel
Panel discussion: Digital Trust - What’s the big deal?
Closing Remarks

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Housekeeping
How to participate
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Your experience
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Post-event
In a few days, we will send a link with recordings of the event including links to slides and
contact details

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Introduction to Digital Trust & Panel
Scan for
Raquel’s LinkedIn:
Digital Trust: What’s the big deal?
Raquel Gonzalez
Chief Marketing Officer, Asia Pacific,
iptiQ by Swiss Re

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Today’s Panel
Working together to accelerate the digital transformation of insurance
Sally Wan
CEO, AXA Greater
China
Melissa Wong
Group Chief Product
Officer, Bolttech
William Trump
Global Head Behavioural
Sciences, iptiQ by Swiss Re
Raquel Gonzalez
CMO, Asia Pacific,
iptiQ by Swiss Re
Moderator: Panel Speakers:

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How does digital trust relate to
your role and organization?

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Trust Drivers:
Trust Triangle (HBR)
• Authenticity
• Logic
• Empathy
Raquel’s Summary on Digital:
• Transparency
• Security
• Reliability
• Closeness/Relationship
Leadership Trust (HBR)
• Relationship (positive)
• Good Judgement/expertise
• Consistency
Trust Worthy Institutions (PWC)
• Transparency
• Legitimacy
• Effectiveness
The Digital Label:
• Security
• Data protection
• Reliability
• Fair user interaction

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The customer?

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The solutions?

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The future?
What could the future challenges and opportunities
be for our industry?

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It’s a wrap

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Next Steps...
We would love your feedback on Today’s Event.
Three ways to do that...
Use survey prompt
at the end of event
When you receive
the recording link
email
via LinkedIn to
TDI or iptiQ

15. Thanks for your time!
(feedback please)
Digital Trust: What’s the big deal?