2014 Delegate Orientation

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Highlands Ranch Community Association's (HRCA) 2014 Delegate Orientation

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2014 Delegate Orientation

  1. 1. 2014 DELEGATE ORIENTATION
  2. 2. Enhancing property values and creating quality of life through recreation, community events, and leadership. HRCA Mission Statement
  3. 3. Vision Building a lifestyle you want to live
  4. 4. Flowchart Board of Directors Backcountry Planning Areas Committee DRC, Finance, CRC, Tribunal CEO/GM Architectural Committee Delegates
  5. 5. Directors Christina Caputo, Vice President Craig Ziesman, Vice President Jeff Suntken, Treasurer Brock Norris, Secretary Scott Lemmon, President Dennis Seymour, Director
  6. 6. Governing Documents • Community Declaration (CC&R’s) • Covenants, Conditions, and Restrictions • Recorded against every Privately Owned Site • Contract between Owner and the HRCA • Supplemental Declaration • Articles of Incorporation • Bylaws
  7. 7. Terms • Duty: Binding legal obligation • Power: Ability to accomplish objective • Liability: Corporate and/or personal
  8. 8. Directors Visionary Statements and Objectives Provide first class recreational amenities and programming • Provide events and venues that enhance our community lifestyle • Seek new, innovative programs and events • Recognize and promote opportunities for volunteerism Build the Backcountry Wilderness Area to be the heart of Highlands Ranch • Create and implement a master plan for the Backcountry Wilderness Area • Evaluate and implement recreational activities, programming and potential partnerships Foster development that drives sustainable economic growth and supports our mission • Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest of our residents • Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational and open space development Define our distinct Highlands Ranch community lifestyle • Identify and implement high profile experiences that strengthen the community • Promote the brand that attracts businesses and residents
  9. 9. Community Declaration • Section 2.20 and 2.21 define Delegate and District Delegate • Section 4.4 Establishment of Delegate District • Section 4.6 Voting Rights of Delegates • Section 4.7 Delegates Representing Members Entitled to Recreation Centers
  10. 10. Bylaws • Section 5 address Delegates in General • Voting • Qualifications • Term of Office • Removal • Resignation • Vacancies • Section 6 Meetings of Delegates
  11. 11. What is a Delegate? • Delegate shall mean the natural person selected by members within a Delegate District to represent such Delegate District and to cast votes on behalf of members within the Delegate District as provided in the Community Declaration
  12. 12. Delegate Duties and Powers • Delegates cast votes to represent the Members of the district, one vote per privately owned site • Delegates may vote by proxy • Attendance at the monthly Delegate Meeting and Board of Directors meeting is necessary for the Delegate to adequately represent the District and understand the issues before the community • The regular Delegate Meetings provide oversight for expenditures for the HRCA recreational facilities
  13. 13. Delegate Duties and Powers • The President and Secretary of the HRCA (Board of Directors) preside over meetings of Delegates pursuant to the Bylaws • Meetings of Delegates may be called to approve increases in Common Assessments above the allowable amount • The Annual Meeting of Delegates is set for the Delegates to elect candidates to the Board of Directors • The Delegates have authority to amend the bylaws of the HRCA with conditions, but not to amend the Community Declaration
  14. 14. Delegate Duties and Powers •Rules and regulations for the use /operation of the Recreation Facilities •Propose increases and/or reductions for the Recreation Function Common Assessments (RFCA’s) necessary for the operation of the Recreation Center •Propose improvements to the Recreation Facilities •Propose recommendations to improve operating systems for the members
  15. 15. District Delegate Map
  16. 16. HRCA Committees
  17. 17. Architectural Committee (AC) • Reviews exterior property improvements • Promulgates rules • Reviews variance requests • Non-compliance notices
  18. 18. HRCA Tribunal • Hearing procedure and recommendation to the HRCA Board of Directors • Section X Community Declaration • Section XII Bylaws • Legal: Failure to Comply with Board Ruling; fines imposed, recreation privileges suspended, property lien filed, and case forwarded to legal counsel to pursue additional legal remedies for compliance
  19. 19. Development Review Committee (DRC) • Notify all Delegates of DRC Agenda projects in Highlands Ranch or adjacent area • Referral Agency • No Authority • Referral Agency on Declarant projects
  20. 20. Finance Committee • $22.8.M budget for 2014 • 9 members • Monthly financial review • Budget review
  21. 21. Organizational Chart HRCA Board of Directors Chief Executive Officer and General Manager Architectural Coordinator Commercial Coordinator Legal Specialist Department Assistant Lead Technician Residential Technician Residential Technician Residential Technician Administrative Receptionist Administrative Courier Deputy General Manager Operations & Programs Manager Backcountry Wilderness Area Coordinator Backcountry Wilderness Area Coordinator Executive Administrator Backcountry Wilderness Area Supervisor Community Improvement Services Manager Aquatics Supervisor Sports & Fitness Supervisor Youth, Adult, Education Supervisor ER Facility Supervisor NR Facility Supervisor SR Facility Supervisor WR Facility Supervisor Training & Safety Administrator Recreation System Administrator Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor/Staff Trainer Aquatic Assistant Aquatic Assistant Maintenance Services Supervisor Aquatic Coordinator Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Aquatic Assistant Aquatic Assistant Aquatic Coordinator Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Aquatic Coordinator Aquatic Assistant Aquatic Assistant Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Aquatic Coordinator Aquatic Assistant Aquatic Assistant Aquatic Assistant Children’s & Education Coordinator Arts Enrichment Coordinator ER Pre-School Director WR Pre-School Director Department Assistant Children’s and Tumbling Instructors (and All Education Class Contractors) Dance, Cooking, Pottery, Art, Music and Drama Instructors Pre-School Teachers Pre-School Aides Pre-School Teachers Pre-School Aides SR Day Camp Year Round Summer – SR, ER & WR Day Camps Aquatic Swim Lesson Coordinator Coached Aquatic Coordinator Assistant Aquatic Program Coordinator Therapeutic Recreation Coordinator Sports Team Leader Tennis Team Leader Head Pro Tennis SpecialistSports Specialist Controller Human Resources Manager Community Relations Manager Property Management Supervisor * Accounting Supervisor * Accounts Payable Assessment Administrator Database Administrator/ Accounting Specialist Accounting Assistant Accounting Assistant Accounting Assistant Accounting Assistant Human Resources Generalist Payroll Specialist Human Resources Assistant Marketing & Special Projects Coordinator Community Events Coordinator Community Events Coordinator Community Events Coordinator Publications/Web Coordinator Production Assistant Property Manager Property Manager Property Manager Clerical Assistant Property Manager Clerical Assistant Property Manager * Denotes dual support Guest Services report to on duty Assistant Facility Supervisor Membership Services report to on duty Assistant Facility Supervisor Janitorial report to on duty Assistant Facility Supervisor Lifeguards report to on duty Aquatic Assistant Updated 1/21/2014 Assistant Operations Manager ER Maintenance Staff ER Maintenance Staff NR Maintenance Staff SR Maintenance Staff WR Maintenance Staff Fitness Coordinator Fitness Specialist
  22. 22. Responsibilities Peggy Zack, Deputy General Manager
  23. 23. Risk Management • Goal: to reduce exposure for HRCA, HRCSF, and HRCAA • Comprehensive coverage: Property, Liability, Directors & Officers/Employment Practices, Professional Liability for Property Management, Workers Compensation • Assist 20 Sub-Associations in Risk Management
  24. 24. Departments Managed • Human Resources - Linda Dorre, HR and Payroll Functions • Finance - Assessments, Accounting, Budgeting, Investment Management • Community Relations - Jamie Noebel, Communications, Media Relations, Events • Property Management
  25. 25. Property Management Services (Brian Sheppelman) • 20 Homeowner’s Associations • Three Full-Time Property Managers • Quality - Professional People - Higher Levels of Service • Timely – Efficient Follow-through • Reduce Costs
  26. 26. Properties • Bradford Hills • Brownstones • Coventry Ridge • Falcon Hills • Falcon Hills South • Gleneagles Village • Golf Club • Highland Walk (3) • Highwoods • Indigo Hill • Remington Bluffs • Silver Mesa • Spaces • Stonebury • Timberline Ridge • Turnbury / Birkdale • Weatherstone • Westridge Knolls
  27. 27. Accounting and Finance Finance Manager
  28. 28. Overview of Accounting Functions • Financial Reporting • Accrual Basis • Balance Sheet and Income Statement • Quarterly assessment billing and collections • Accounts payable & cash disbursements • Data Base Management • Rec Trac – Recreation Programs • Solomon – Accounting System • FRX – Reporting • Banking and Investments • Sub Association – Financials for 20 Associations • Budget Process • Audit and Tax Preparation
  29. 29. Financial Statements Revenues • Assessments • Recreation Operations & Programs • Sub-Association Management • Community Events Expenses • Administrative • Facility Operations • Program Expenses Transfers • Bonds and Interest Payable • Reserve Funds
  30. 30. Finance Committee • Nine Committee Members • Treasurer Serves as Chair on Finance Committee • Background and Experience • From Banking, Consulting, Telecommunications, CPA, Financial Analyst • Participation • Monthly meetings – 350 Hours • Budget Process meetings – 350 Hours • Audit Review – 50 Hours
  31. 31. Finance Committee Role • Monthly review of HRCA Financial Statements • Balance Sheet Variance From Prior Month • Admin and Recreation Income Statement Variances • Negative variances in excess of 10% and $2,500 • Positive variances in excess of 25% and $5,000 • Program Analysis •Review of Recreation Programs •Variance of Actual Results Compared to Budget • Backcountry and Investments
  32. 32. Finance Committee Role • Quarterly Review • Sub-Association P & L • HR Cultural Affairs Association • HR Community Scholarship Fund • HRCA Capital / Reserves Expenditures • Annual Review • Budget process • Audit review • Tax returns
  33. 33. Budgets • Budget Message and Assumptions • Operating Budgets • Administrative • Backcountry • Recreation • Capital & Reserve Budgets • Cash Flow Projections by Fund
  34. 34. Budget Process • June - BWS Planning Session • June to August - Draft Budget Prepared Over 250 Hours of Staff/Supervisor Time • August to October - Finance Committee Review 7 meetings to Review HRCA, HRCAA & HRCSF Meetings are open to Board, Delegates and homeowners • October - Board Review with Finance Committee Presentation to Delegates • November - Board of Directors Adopts Budget
  35. 35. Combined Balance Sheet • Balance Sheet as of 12/31/2013 • Administrative Funds $ 1,575,000 • Recreation Funds $ 6,923,000 • Backcountry Funds $ 462,000 • OSCA Fund $ 2,198,000 • Debt Service & Plant Fund $38,941,000 • Total Funds $50,099,000
  36. 36. Administrative Fund FYE 2013 Administrative Income Statement Revenues $ 2,450,200 Less: Operating Expenses $ 3,030,300 Net Operating Income $ (580,100) Less: Transfers • Capital & Reserves $ 68,000 Net Operating Profit $ (648,100)
  37. 37. Recreation Fund FYE 2013 Recreation Income Statement Revenues $ 19,399,700 Less: Operating Expenses $ 13,530,200 Net Operating Income $ 5,869,500 Less: Transfers •Bonds $ 3,591,400 •Capital & Reserves $ 1,529,100 •Backcountry transfer $ 210,000 •Total Transfers $ 5,330,500 Net Operating Revenue $ 539,000
  38. 38. Linda Dorré Human Resources Manager HRCA Human Resources
  39. 39. Employee Resources as of 6/5/2014 • 856 Employees • Summer Seasonal Employees Hire 75 – 100 Each Year
  40. 40. Recruitment & Selection • Attracting and choosing the best candidates • Decentralized hiring by supervisory staff responsible for specific functions • 75% of HRCA employees live in Highlands Ranch
  41. 41. Employee Benefits and Compensation • 112 benefited employees • Utilize Broker for annual benefit renewal for health, dental, life, STD & LTD. Participate in both national and local benefit surveys utilizing results. • Utilize Broker for HRCA Retirement Plan • Compensation – participate in MSEC compensation focus groups and surveys utilizing survey information.
  42. 42. Employee Relations • Maintain employer - employee relationships • Preventing and resolving problems • Correcting poor performance and employee misconduct • Ongoing training • Safety • Employee relations committee
  43. 43. Payroll • Bi-weekly payroll, 26 pay periods per year • 6/5/2014 – 856 employees in payroll system - 34% of employees between ages of 16-19 - 21% of employees are 50 and older • Offer direct deposit & employee access online to pay and W-2 information.
  44. 44. Highlands Ranch Community Scholarship Fund • Designated 501(c) 3 in 2003 • $1,000 scholarships benefitting graduating seniors in Highlands Ranch • Funded by donations, corporate sponsorships & fund raising events • $210,000 awarded since inception • 2015 award amount will be 20 scholarships at $1,500 per recipient
  45. 45. Community Relations Jamie Noebel, Community Relations Manager
  46. 46. HRCA Mission Statement Enhancing property values and creating quality of life through recreation, community events, and leadership. It’s All Right Here!
  47. 47. Community Relations • Media Relations • Newsletter, Activity Guide, e-Me email blast • Communication to Members • Community Partners/Sponsors • Community Events • Cultural Affairs Association
  48. 48. • General Manager, Deputy General Manager, and Community Relations Manager are authorized to speak on behalf of the HRCA • Weekly correspondence with -Highlands Ranch Herald -Highlands Ranch Your Hub • Program and event media releases and advisories • Annual clipping file of all media stories Media Relations
  49. 49. Publications - Communications • HRCA News monthly newsletter • (25,271 mailed plus 4342 emailed) • Activity Guide – 3 times per year • (26,395 mailed plus 3682 emailed) • Web Site - HRCAonline.org • 61,935 weekly views • E-me: Meanwhile Back @ the Ranch • Email blast to 31,840 • Volunteer Update – Delegate, BOD, and Committee Info • Email blast to 133 volunteers • Annual Community Calendar • Facebook – 7782 followers, Twitter – 994 followers • “Click It!” Highlands Ranch online directory • Welcome Booklet – Info given to new residents • Web calendar of events & programs • Event/Weather Line: 303-471-8888
  50. 50. Community Partners CURRENT PARTNERS • Alphagraphics • Arma Dei Academy • Cherry Hills Community Church • Children’s Hospital • Corner Bakery Cafe • Culligan Water • Davidson’s Liquors • Grace Presbyterian Church • Groove Automotive • HindmanSanchez • Ignite Church • Littleton Adventist Hospital • M4 Roofing & Gutters • Metropolitan State University • Nicolo’s Pizza • Noodles and Company • Pacific Dental (Redstone & Falcon Groups) • Pro Disposal • Sam’s Club • Symmetrix Solutions • Ralph Schomp Honda • Shea Homes • Tattered Cover Book Store • WJB Bradley Mortgage • Wells Fargo • Whole Foods • Wind Crest Annual Sponsor Benefits: • Marketing in the facilities • Advertising in the Activity Guide • Logo recognition on flyers, Newsletter and Activity Guide • Participation in Events • $132,000 Sponsorship Revenue
  51. 51. Community Events Ranch Hand Volunteers 88 volunteers  Incentive Program  Assisting with events  Training and orientation twice a year 971 Total Volunteer Hours Over 48,702 Attendees at HRCA Events • Beverage Tastings • Taste of Highlands Ranch • Easter Egg Hunt • Beer Festival • Carnival • Farmers’, Street, & Winter Markets • 4th of July Parade & Celebration • Trick or Treat Street • Hometown Holiday • Recycling events • Doggie Splash • Touch-a-Truck • Father/Daughter Sweetheart Ball • Home Improvement Expo • Craft and Gift Shows • Paranormal Party • Film in the Park • And more!
  52. 52. 226 Volunteer Hours to Service Programs Cultural Affairs Association The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C) 3 organization, formed in 2001, to address the need for a cultural foundation in the rapidly growing community of Highlands Ranch. The CAA provides a central organization from which educational, artistic, musical, theatrical, and dance events are provided to the residents of Highlands Ranch and surrounding communities. • $217,550 budget for 2013 • Art Encounters – Public Art Program • SCFD Funding Grant • $80,000 budget for 2013/2014 Over 30 Cultural Programs = 52,920 attendees Winter Cultural Series Highlands Ranch Days Hooked on Fishing Kid’s and Ladies’ Fishing on the Fly Summer Concert Series Murder Mystery Theater Jazz at the Mansion End-of-Summer Concert Oktoberfest Culture on the Green Series Chinese New Year Showtime at Southridge Series Classic Car Show
  53. 53. Ken Joseph, Operations and Programs Manager Operations and Programs
  54. 54. Common Features - Indoor/Outdoor Pools (19 bodies of water) - Running Tracks - Gyms - Fitness/Dance Studios - Weights - Exercise Machines (300+) Facilities
  55. 55. Recreation Center at Northridge 62,685 Sq. Ft. • Special Features • Tennis Pavilion • Racquetball Courts • Gym • Saunas • Major Programs • Tennis/ Racquetball/ Aerobics • Competitive Swimming - Swim Meets
  56. 56. Recreation Center at Southridge 72,000 Sq. Ft. Special Features • Auditorium • Commercial Kitchen • Senior Lounge • Pottery Studio • Pools – Kid’s Play Area • Current Channel – Log Walk • Fitness Pool Major Programs • Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
  57. 57. Recreation Center at Eastridge 85,000 Sq. Ft. Special Features • Children’s (Frog) Pool • Indoor Outdoor Water Slides • Steam Room • Climbing Wall • Sand Volleyball Courts - Outdoor Major Programs • Swim Lessons – Basketball - Dance • Children’s Programs – Pre-School – Day Camp
  58. 58. Recreation Center at Westridge 72,000 Sq. Ft. Special Features • Indoor Synthetic Turf • Spin Cycle Studio • Batting Cages • Pitching Structure • Outdoor Children’s (Whale) Pool Major Programs • Soccer – Lacrosse - Flag Football • Spin Cycling Classes • Martial Arts • Children’s Programs - Pre-School
  59. 59. Facility Management • Recreation Property - 35 Acres • Facilities - 6.6 Acres (330,000 Sq. Ft.) • Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr. • 5000 + Visits/Day • Janitorial • Membership - (New Residents) • Registration - (Programs & Events) • Customer Service - Member Relations
  60. 60. Operations Management Energy Conservation • Reduce electric, gas, and water costs --- Improve efficiency • 2.5M Project Financial Management • Expense Control – Reserve Study • Capital/Reserve Project Mgt. Health & Safety • Minimize Injuries - Trend Analysis - Safety Culture • Worker’s Comp. Experience Modification Factor -- 0.80 • Improve Employee Health Security • CCTV Cameras - Enhancement - DCSO Training • New Hires - Policies - Safety/OSHA - Software
  61. 61. $4.4 Million Business Function • Aquatics Department • Youth and Adult and Education Department • Sports and Fitness Department Programs Management
  62. 62. Aquatics Management (Diane Ball) Supervisor (2) Coordinators • Group - Private Swim Lessons • Coached Aquatics - Swim Teams • Diving / Scuba / Snorkeling / Infant Swimming • Birthday Parties
  63. 63. Supervisor (4) Coordinators • Children’s – Youth - Teen • Preschools • Day Camps • Art – Music – Dance - Drama • Education Classes Youth Services (Meredith Parker)
  64. 64. Supervisor (5) Coordinators • Fitness • Martial Arts • Sports Leagues - Camps • Tennis • Race Series • Therapeutic Recreation Sports & Fitness (Chris Lucas)
  65. 65. • Facilities • Maintenance Services Assistant Operations Manager (Mark Gunther)
  66. 66. Maintenance Services (Steve Lang) • Preventative Maintenance • HVAC - Plumbing - Electrical • Pools - Pumps - Motors • Boilers • Light Construction • Painting - Dry Wall - Tile • Cardio Machines • Landscaping - Fences • Snow Removal • Events - Set-up - Tear-down
  67. 67. Backcountry Wilderness Area Mark Giebel, Backcountry Wilderness Area Supervisor
  68. 68. Mission To provide visitors with unprecedented opportunities to enjoy nature near where they live, while protecting and conserving natural, cultural, archeological, and historical resources for the enjoyment of future generations.
  69. 69. Development Plan
  70. 70. Backcountry Wilderness Area (OSCA Plan)
  71. 71. Backcountry Area Map
  72. 72. Important Dates 1988 • OSCA Agreement, Set aside the 8,200 acres 1996 • Wildcat Regional Park Agreement 1997 • Shea Homes purchases Highlands Ranch from Mission Viejo
  73. 73. More Important Dates June 2000 • Douglas County approved the Highlands Ranch OSCA plan which outlined allowed uses in certain sections of the property, basically a zoning document for OSCA 2002 • HRCA Management Plan completed June 2002 • Strategic Planning Committee presents recommendations to the Board
  74. 74. More Important Dates January 2006 • Shea Homes and the HRCA complete the early conveyance of two parcels. • 811 acres and 63 acres for a total of 874 acres. • OSCA officially becomes known as The Backcountry Wilderness Area of Highlands Ranch. July 2006 • Wildcat Mountain Trails open May 2009 • Remainder of Backcountry is conveyed to the HRCA • Total of 7,254 acres August 2009 • Highlands Point Trail System Opens • HRCA Now has over 11 miles of trails
  75. 75. Promote
  76. 76. Protect What: - Habitat, Wildlife, History, Culture Why: - Few places left along the Front Range - Large, contiguous area - An island in sea of development How: - Planning - Trails, activities, development - Limit access to parts - Habitat improvement, maintenance, etc.
  77. 77. Programs • To provide diverse, experiential activities in the outdoors to connect people to nature • Through our diverse offerings we hope to be a vehicle that encourages as many people as possible to enjoy the wonders of nature and the outdoors
  78. 78. Backcountry Wilderness Area Programs Offered • Full Day Youth Camps • Archery Lessons • Hayrides • History • Mother’s Day • Father’s Day • Star Gazing • Picnic • Horseback Rides • Nature Hikes • Vehicle Tours • B-Day Parties • Elk Bugling • Elk Hunting • Cattle Branding Party • Haunted Forest • Elk Banquet
  79. 79. Backcountry Wilderness Area Revenue • Revenue Generated By the Year: • 2009: $29,000 • 2010: $29,000 • 2011: $49,000 • 2012: $87,000 • 2013: $33,000 • 2014: $173,000 (projected)
  80. 80. Backcountry Wilderness Area - Volunteers • Over 300 Trail Patrol Volunteers • Love In Action 300-400 Volunteers • Scout Groups - 10-20 Eagle Scout Projects This Year - Other Projects as They Come Up
  81. 81. Enhancing and Maintaining Property Values Mike Bailey, Community Improvements Services Manager
  82. 82. Community Improvement Service • The Department Has Four (4) Areas of Emphasis: - Architectural Residential: Residential Improvement Review - Commercial: Commercial Improvement and Signage Review - Compliance: Covenant Guideline Enforcement in Both Commercial and Residential Settings -Legal: As mandated per the Community Declaration
  83. 83. The following explains how to obtain an approval. Call (303) 471-8821 if you need assistance. Architectural Submittal Process Approval Letter Sent Denial Letter Sent Compliance Noted by Association File Closed Completion Inspection Done Follow-Up At One Year or Upon Receipt of Completion Notice. Resubmittal Required If Not Completed Within One Year Appeal May Be Filed Within 20 Days After Committee’s Decision Re-Submit Revised Plan Property Owner Prepares & Submits Improvement for Architectural Review Community Improvement Services Reviews Submittal Verification that Information is Complete Architectural Committee Review of Submittal Request for Further Information From Homeowner
  84. 84. Noncompliance Flowchart RE-INSPECTION – NOTICE OF COMPLIANT TO THE DIRECTORS RE-INSPECTION BOARD DECISION 1ST STANDARD NONCOMPLIANCE LETTER AFTER INSPECTION RE-INSPECTION – 2ND STANDARD NONCOMPLIANCE LETTER
  85. 85. Timeframe Examples • Trash Container • Unsightly Material • General Landscape • Recreational Vehicle • Commercial Vehicle/Trailer • Put away on day of pickup - 3 day review • Removal of items - standard 5 day review • Repair or Maintenance - 5-14 day review • 72 hour rule - 72 hours in 7 day period • Submit and/or Remove - 5 day review
  86. 86. Protocol • Complaint calls from members = 60% Staff initiated action = 40% • All complaints verified by staff prior to action • 2,500 letters per month in summer 1,200 letters per month in winter • Board Members should refrain from discussing all compliance issues with staff or members as they may be brought before the Board for a decision at a later date
  87. 87. • Architectural Committee - Review of residential improvements, Design Guideline Revisions • Design Review Committee - Review of Commercial Development, Zoning, Development Guide Revisions • Commercial Review Committee - Review signage and minor amendments to SIP • Tribunal – Hearing Process Committees
  88. 88. Other Highlands Ranch Entities Responsibilities
  89. 89. Douglas County Government •Law Enforcement •Roads and Street Maintenance •Zoning •Traffic Light Control
  90. 90. Highlands Ranch Metro District •Arterial Landscape Maintenance •Parks, Outdoor Sports & Recreation Programs •HRMD Trails Construction & Maintenance
  91. 91. Littleton Fire Rescue •Fire & Emergency Services
  92. 92. Centennial Water and Sanitation District • Water and Waste Water • Water Budgets • Watering Restrictions

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