1. Department: Customer Support Revised date: December 21, 2009
Job Title: Customer support Engineer Original Date: November 1996
(Service Engineer)
Reports To: Service Manager Approved: ____________________
Exempt Non-Exempt
SUMMARY
Install, maintain, and trouble-shoot Injection Molding machines, Aluminum Extruders, and Die Cast
machines at customer sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES1
• Supervise installation of new machines.
• Complete final acceptance testing of new machines.
• Train customers and service technicians on operation of machines.
• Troubleshoot and repair customer machine problems via phone and/or on site.
• Understands, utilizes, and maintains technical and precision measurement testing equipment.
• Ability to read blueprints, technical manuals, and schematics.
• Ability to work with pneumatics, hydraulics, and electrical machinery.
• Ability to complete technical reports.
• Willingness to travel frequently.
• Must have strong communication skills.
EDUCATION and/or EXPERIENCE
Associate’s Degree (A.A.) or two to three years related experience and/or training, or combination of
education and experience.
RELATIONAL SKILLS
Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to
common inquiries or complaints from customers, regulatory agencies or members of the business
community.
Ability to use various measuring devices, rigging, and tools. Must possess a basic to moderate level of
electrical knowledge, including switches. Familiarity with Mitsubishi and A/B PLC, their programming tools,
and PLC Logic programs.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals
of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages,
ratios, and proportions to practical situations.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The
employee is occasionally exposed to risk of electrical shock and mechanical vibration. The noise level in
the work environment is usually moderate.
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Other duties may be assigned.
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