4. 4
Innovative Aspects
Investigating word of mouth and product involvement, and
their effects on impulse buying behavior simultaneously.
It’s the first time that a study about impulse buying
behavior in cosmetics product has been done in Dubai.
5. 5
Objectives
The main objective in this research is investigating the
relation between model components.
The secondary objective is measuring the impact of
variables on each other.
7. Type of Research
from the viewpoint of application is applied research;
from the viewpoint of objectives is correlational research;
and from the viewpoint of inquiry mode is quantitative
research.
9. Research Methodology
The collection tool of data is questionnaire. The designed
questionnaire includes 4 concepts with 16 items by using five-
point Likert scale.
Random Sampling procedure was done in two pre-test and
main test.
The pre-test part was done distributing 40 questionnaires
among the people came to mall to buy cosmetics.
In main test about 400 questionnaires were distributed among
people of which 200 questionnaires were worth analyzing.
10. Product Involvement
Items
I usually have one or more cosmetic products of the leading brands.
An important part of my life and activities is using cosmetics smartly.
I am interested in shopping at cosmetics specialty stores rather than at
department stores for my cosmetic needs.
I usually buy cosmetics for fashion, not beauty, if I must choose between
two.
11. 11
Word of Mouth
Items
I seek advice from family, friends’ and neighbors.
I regard family and friends as a good source of information.
I can think of at least two people who have told me about a cosmetic
product.
If I have little experience with a product, I ask others.
I trust the info I receive from family and friends.
I frequently gather information from family and friends.
12. 12
Impulse Buying Tendency
Items
When shopping, I often experience sudden urges to buy a product.
When shopping, I often buy a product that I do not need for
immediate use.
When shopping, I often buy a product that I had no prior plan to buy.
13. 13
Impulse Buying Behavior
Items
I buy cosmetic products with a new brand if I see it.
I buy to try out a perfume with a new promotion.
I like to buy new cosmetic products that have just come out.
14. Validity
In order to determine the validity of the questionnaires,
face validity and experts' opinions as well as customers'
opinions who had already answered the questions in the
pre-test were used.
15. Reliability
The reliability of all instruments was assessed by
the Cronbach’α reliability coefficient and
Confirmatory factor analysis was used.
20. 20
Model in the Standard Estimate Coefficients
GFI = 0.91
AGFI = 0.87
NFI = 0.95
21. Research Hypotheses
Research hypotheses Significance
Level
Level of
Effect
Rejected or
Accepted
The effect of product
involvement on buying tendency 1.78 0.13 Rejected
The effect of product
involvement on impulse buying 1.71 0.11 Rejected
The effect of word of mouth on
buying tendency 5.56 0.43 Accepted
The effect of word of mouth on
impulse buying 5.4 0.39 Accepted
The effect of buying tendency on
impulse buying 2.81 0.21 Accepted
22. Further Explorations & Suggestions
A specific cosmetic brand
Different shopping centers or retailers
Online shopping
Specific cultures
23. 23
Once again, I’d like to appreciate Dr.
Hajiha’s invaluable remarks and support all
through the writing of the thesis.