The document provides an overview of how to use the Tookan delivery agent app. It includes instructions on creating an account, accepting delivery assignments, completing deliveries, and guidelines. Key points include: - Log in with the username and password provided via SMS to create an account tied to one device. - Accept delivery assignments by clicking the blue notification bar and tapping "Accept" on tasks. Report any discrepancies to coordinators. - Obtain customer signatures and upload images of deliveries as required. Use delivery timing codes like 1:11pm to indicate office hours vs 8:11pm for after hours. - Follow protocols for undelivered, damaged, or late deliveries and inform coordinators

1. MODULE 6:
INTRODUCTION TO
TOOKAN AGENT
APP
For Parcel assignments
Make sure
you have
downloaded
the app!

2. CREATING A TOOKAN ACCOUNT
Log In Details
• A notification with username and
password would be sent to you via
SMS
• Login using the username and
password provided
Important
• 1 Account : 1 Device only
• Do not change username or
password
Tookan App

3. MENU
• Menu is at the top left corner
• Settings can be adjusted
• Only go On Duty if you are taking
orders
• Go Off Duty once you’re done for
the day
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Tookan App

4. DELIVERY ASSIGNMENT
 Deliveries/pick-ups will be assigned by
coordinators
 All items assigned needs to tally with
your app, highlight to coordinators for
any discrepancies
 Click on the blue notification bar
 Accept ALL new task(s)
 Decline and inform coordinator only
when parcel is not with you
 All deliveries assigned to you have to
be attempted
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Tookan App

5. DELIVERY TIMING CODE
• 1:11pm = Office Hour (9am – 6pm)
• 8:11pm = Anytime before 10pm
• #:## = time indicated + 2 hours
Example:
- Time indicated is 07:00p.m.: Item to be
delivered/picked up between 7p.m. to 9p.m
- Time indicated is 01:00p.m.: Item to be
delivered/picked up between 1p.m. to 3p.m
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Tookan App

6. ACCEPT ASSIGNMENT AND START DELIVERY
Tap on the task to view
the delivery details
Slide to start delivery
Tap on ”Accept” to
accept job
Tookan App

7. ARRIVING AT CUSTOMER’S ADDRESS
• Obtain customer signature for
items delivered to the customer
in person
• Upload images for special
requests (Screenshot of
message + parcel at the
requested location; e.g.,
riser/shoe rack)
Click to add notes
Click to get customer’s
signature
Click to upload
images
Slide to complete delivery
Tookan App

8. EXAMPLE
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Tookan App

9. DELIVERY GUIDELINES
Not Delivered to Customer
(In Person)
Not Delivered Damaged
1. Add detailed note and
include a picture of the
item + unit number
2. Report in the hub
delivery group chat and
inform coordinators
1. Return to the HB Mobile
Hub Driver
2. Inform coordinator
Report to coordinator
• DO NOT sign on behalf of customer
• DO NOT leave items anywhere without customer's acknowledgement
• DO NOT swipe “fail” until advised by coordinator
• DO NOT “end early” if you have a late pick up/delivery even if you have completed all
other tasks
Tookan App

10. SCENARIOS
If delivery bee’s vehicle break down during an order delivery
1) Delivery bee must inform their respective coordinator immediately.
2) Delivery bee will call customer to inform them of the delay.
3) If there are any available resources, another deliverer will be sent down to take over the
pending orders.
If customer requests to leave items with neighbor/concierge
1) Under Notes, input neighbour’s unit number and neighbour/concierge’s name
2) Get neighbour to sign off in app
3) Upload an image of the parcel with unit number
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