This document provides information about conducting customer support on WhatsApp using a chatbot. It discusses the basics of a WhatsApp chatbot and why customer support should be conducted on WhatsApp. Instructions are given on how to set up a WhatsApp chatbot using HelloTars' code-free Chatbot Builder while waiting for WhatsApp Business API approval, which takes 2-3 weeks. Contact information is also provided to answer any additional questions.

2. Who am I?
● Conversational Designer &
Marketer
● ~4 years of chatbot creation
experience
● Over 100 chatbots created
Marketer, Tars
Who am I?

3. Who are we?
Helping marketers boost their
conversion rates using
conversational tech since 2015
Helping Marketing and
Customer Experience Teams
boost customer engagement
using Conversational Tech
since 2016

4. 1. Basics
2. Why you should conduct
customer support on WhatsApp
3. How to conduct CS on WhatsApp
4. Q&A

5. The Basics

6. A computer program designed
to simulate a conversation with
human users to facilitate a
trade of information or services
on WhatsApp.

7. A computer program designed
to simulate a conversation with
human users to resolve
customer queries on
WhatsApp

8. Why should you
conduct customer
support on WhatsApp

9. It’s storytime!

12. Call the Insurance
Company
● Pro: It’s easy to explain what
the issue is to another
human being
● Cons: Hold times suck

13. Fill out a webform
● Pro: No hold time
● Cons: No one likes filling out
forms. They’re clunky,
unengaging and mobile
unoptimized

14. Courier your claim
● Pro: None
● Cons: Do I really need to spell
this out?

15. ● High friction in claim filing
● Customer frustration
● Low CSAT/NPS scores

16. ● Message a WhatsApp
Chatbot

17. ● Instant Response
● Well-designed interface
● Familiar interface

18. ● Channel adoption is low
friction
● No additional downloads
required
● Higher CSAT

19. ● Access is frictionless (no
login required)
● Customers don’t need to
remember customer
id/policy numbers

20. How to conduct
leadgen on WhatsApp

21. ● WhatsApp Wants to know what you want to
do with a WhatsApp Business API
○ Takes 2-3 weeks
○ We will help you through this process!

22. ● You can build while you wait for approval
using our code-free Chatbot Builder!

23. Questions?

24. Contact us
Email: arnav@hellotars.com
Phone number: +1 (408) 617-9159
Website: https://hellotars.com
ish@hellotars.com
+91 9980835840
Book a demo:
https://bit.ly/tars-whatsapp-c
hatbot