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1st Session
Microsoft Tech Club’15
Cairo University
Prepared and Presented by:
Heba T’Allah Waleed
 What is Marketing?
 Goals of Marketing.
 Marketing Mix.
 Marketing Process
Old Marketing
Old
Customers
New
Customers
Old Customers
New Customers
Marketing
Mix
 Tools that work together to :
1) satisfy customer needs.
2) build strong customer relationships.
The 4 Ps
 People
 Physical Evidence
 Process
People
Process
1. Understand customers needs.
2. Create customer value.
3. Make marketing program.
4. Build strong customer relationship.
5. Capture value from customers.
Understand
Customer
needs
Create
customer
value
Make
Marketing
program
Build strong
customer
relationship
Capture
value from
customers
www.facebook.com/heba.t.waleed
eg.linkedin.com/in/hebatallahwaleed
www.twitter.com/HebaTallah94
Hebatallahwaleed@outlook.com
Our facebook group:
Corporate Leaders – MSTC’15 CU

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Session 1 - MSTCCU'15