Maruti Suzuki Management information system

1. MANAGEMENT INFORMATION SYSTEM

2. Maruti Suzuki
■ Founded in 1981 as Maruti Udyog Limited and was a subsidiary of Suzuki Motor
Corporation of Japan.
■ Initially the GOI had 76% stakes in the company and Suzuki had only 24% stakes.
■ By 2007, GOI sold all its stakes to Indian Financial Institutions and is no longer a
partner in it.
■ Today the company generates an turnover of almost 4 billion $.
■ Maruti is known for its diesel cars, especially the Maruti 800. Other models include the
popular hatchback Maruti Zen and Alto.

3. Why MIS in automobile industry
■ Inventory Management
■ Helps in monitoring various projects simultaneously and thus helps us reduce time.
■ Integration of various other departments to one standard database.
■ Reduction of errors and operational visibility.
■ Real time information access by improved CRM.

4. Types of MIS Process of MIS

5. Impact of MIS
■ Management functions
■ Business understanding
■ Systematization of business
operations
■ Address to the goals
■ Management Efficiency
■ Reducing overhead labour
Business Areas where MIS Could Be
Implemented
 Finance
 Leasing
 Insurance
 Pre-owned car

6. Roles of MIS in maruti suzuki
 The system ensures that adequate information is obtained from various sources processed,
and sent also to individuals.
 This helps the administrative staff in the processing of transactions and responds to queries
 This helps junior management staff by providing operational data
 It helps mid-level management in the short-term planning, goal setting and control
functions of the company.
 It plays an important role in the generation, communication, information identifying the
problem and helps in the decision making process.
 Various needs are met through a variety of systems such as query, analysis systems, and
modeling systems Decision Support System.

7. MIS users
■ Each person in the organization is a user of the MIS.
■ The people in the organization operate at all levels of the hierarchy.
■ Each of them has a specific task and a role to play in managing business.
■ A salesperson is to find the data, make a statement and present it to the highest level.
■ An assistant is responsible for collecting and organizing data.
■ An executive plays the role of a decision maker.
■ The GIS provides facilities to analyze the data and provides the decision support
systems.
■ The principal has a position of responsibility and accountability for business results.
■ Entrepreneurial managers use the systems and models to test a number of
alternatives in a given problem

8. Information Systems used in Maruti Suzuki
Hyperion
Oracle Purchasing
Oracle Human Resource
Consumer Interaction System
Dealer Management System
Customer Relationship Management

9. Oracle Purchasing
■ This was implemented by Maruti to
manage the procurement of capital
goods, services, and indirect
consumables.
■ This process helped in centralizing the
data, unlike the previous method where
excel was used to maintain records and
could not be accessed by everyone.
 Hyperion
■ Hyperion was the software which was
developed by Oracle and was used to
maintain financial transactions of the
company.
■ This was a huge success as it was easily
integrated with the system and followed
the standard accounting principles.
 Also known as the C.I.S, this facilitates the
recording of the customer data
 The data is collected by the agent and
processed into the system
 The daily inquiries are fed into the system
and appointments with the customers are
fixed
Customer Interaction System Customer Relationship Management
 To keep up with the competition it is
necessary to keep your customers intact

10. ■ Now, the data that is collected by
various dealers is processed in the
D.M.S.
■ DMS keeps a record of the enquiry, until
and unless the enquiry is not converted
or closed.
■ For a company which is oriented
towards customer satisfaction, DMS is a
major tool.
■ This software controlled various
aspects of HR like recruitment, payroll,
compensation management, etc.
■ The details of each and every
employee are stored in the data base,
from where the HR staff could access
the complete work history and profile.
■ This ensured that the employees
received proper training and in case of
vacancy which employee had to be
promoted.
Dealer Management System Oracle Human Resources

11. ■ Benefits of implementing MIS
Standardization of
Whole Process
Greater Efficiency &
Less Confusion
Time Saving
Operations Made Easy
By Centralizing Process
Benefits

12. THANKYOU
BY
S.HARINI (1603113)
SIMRANVIRWADIA (1603159)