Mahindra & Mahindra Ltd is an Indian multinational car manufacturing corporation headquartered in Mumbai. It is the largest vehicle manufacturer and tractor producer in India. Founded in 1945, it started as Muhammad & Mahindra and is now part of the Mahindra Group conglomerate. The company has a revenue of Rs. 105,806 crore and employs people with different personality traits aligned to the Big Five model. Employees feel satisfied with the work culture that provides a good work-life balance, learning opportunities, and performance-based rewards. Major products include cars, trucks, bikes, and tractors. Customers provide positive feedback on services but note issues with some models' mileage, technology, and

1. MAHINDRA &
MAHINDRA LTD
Abirami

2. ABOUT THE COMPANY
Indian multinational car
manufacturing corporation.
Headquartered in
Mumbai,Maharashtra,India.
Established in 1945
Previous name Muhammad &
Mahindra
Largest Vehicle manufacturer
in India
Largest manufacturer of
tractors in the world.
Part of the Mahindra group.
Founders- J.C.Mahindra ,
K.C.Mahindra ,
M.G.Muhammad
Chairman- Anand Mahindra Revenue- Rs.105,806 crore
Organisational Behaviour-Trimester 1 2

3. VISION & MISSION
Organisational Behaviour-Trimester 1 3

4. ORGANISATIONAL STRUCTURE
Organisational Behaviour-Trimester 1 4

5. PERSONALITY TRAITS
■ Every organization has people with different personality
traits, so does Mahindra & Mahindra Ltd., The
personality traits of the employees are related to the Big-
5 personality traits. They are as follows,
☺ Openness- Like to learn new things, enjoy new
experiences, being insightful, imaginative
☺ Conscientiousness- Reliable, prompt, being organized,
methodic and thorough
☺ Extraversion- Gets energy by interacting with other
people, talkative, assertive and energetic
☺ Agreeableness- Friendly, cooperative, compassionate,
being kind, affectionate, sympathetic
☺ Neuroticism- Also known as Emotional Stability, negative
emotions, moody and tense
Organisational Behaviour-Trimester 1 5

6. EMPLOYEE JOB ATTITUDE
■ The employees of Mahindra & Mahindra feel that they have
~ Good work life balance
~ Less pressure
~ Free to learn
~ Technical training
~ Target based performance is good
~ Proper awards and recognition
All these reflect that the employees of M & M Ltd., have
Job Satisfaction, Job involvement and Organizational
commitment which are the 3 important attitudes of an employee towards one’s job.
Organisational Behaviour-Trimester 1 6

7. MAJOR PRODUCTS OF M & M automobiles
Organisational Behaviour-Trimester 1 7
CARS-TUV 300
KUV
THAR
XUV 300
XUV 5OO3
SCORPIO
ALTURAS
G4
LORRIES-BLAZO,
CRUZIO,
JAYO,MAXIMOS etc.,
BIKES-MAHINDRA CENTURO,
GUSTO etc.,

8. CUSTOMER PERCEPTION & FEEDBACK on products
POSITIVE FEEDBACK ON..,
■ The overall Appointment process
■ The service advisor courtesy and response
■ Cleanliness of dealership & comfort of waiting area
■ Timeliness of Vehicle delivery process after service
■ Condition of the vehicle during delivery
■ Performance of manual vehicles is good.
■ Suitable for all types of roads.
NEGATIVE FEEDBACK ON..,
■ Hydrolysis performance is low.
■ Mileage issues
■ Lack of technological advancements in infotainment system
■ Performance of automatic vehicle is not satisfactory
■ Issues related to clutch.
Organisational Behaviour-Trimester 1 8