MIS Presentation Maruti Suzuki prepared by: Purnendu Shekhar Department of Management

1. ManageMent
InforMatIon SySteM
Project PreSentatIon

2. InDIan aUtoMoBILe InDUStry
 It is the seventh largest and the second fastest growing
industry in the world.
 It accounts for almost 5.2% of the GDP
 Almost 2.5 million units of automobiles are generated
every year.
 India is ASIA’s fourth largest exporter in the automobile
segment.

3. WHy MIS In aUtoMoBILe InDUStry?
 Inventory Management
 Helps in monitoring various projects simultaneously and
thus helps us reduce time.
 Integration of various other departments to one standard
database.
 Reduction of errors and operational visibility.
 Real time information access by improved CRM.

4. BegInnIng of MarUtI
• Founded in 1981 as Maruti Udyog Limited and was a
subsidiary of Suzuki Motor Corporation of Japan.
• Initially the GOI had 76% stakes in the company and
Suzuki had only 24% stakes.
• By 2007, GOI sold all its stakes to Indian Financial
Institutions and is no longer a partner in it.
• Today the company generates an turnover of almost 4
billion $.

5. ManageMent InforMatIon
SySteM

6. BUSINESS AREAS WHERE MIS COULD BE
IMPLEMENTED
 Finance
 Leasing
 Insurance
 Pre-owned car

7. PROBLEMS BEFORE IMPLEMENTING ERP
IN MARUTI SUZUKI
 Lack of proper control over the system
 Lack of proper information
 No real time access to information
 Lack of time management because of no
proper coordination

8. INFORMATION SYSTEMS USED IN MARUTI
SUZUKI

9. HYPERION
• Hyperion was the software which was
developed by Oracle and was used to
maintain financial transactions of the
company.
• This was a huge success as it was easily
integrated with the system and followed the
standard accounting principles.
• This software proved to be a great success in
the financial field of Maruti Suzuki.

10. ORACLE PURCHASING
 This was implemented by Maruti to manage the
procurement of capital goods, services, and indirect
consumables.
 This process helped in centralizing the data, unlike the
previous method where excel was used to maintain
records and could not be accessed by everyone.
 This helps in saving time as one department may not
have to approach other departments and can directly
have the data required.

11. ORACLE HUMAN RESOURCES
 This software controlled various aspects of HR like
recruitment, payroll, compensation management,
etc.
 The details of each and every employee are stored
in the data base, from where the HR staff could
access the complete work history and profile.
 This ensured that the employees received proper
training and in case of vacancy which employee
had to be promoted.
 This software allowed the staff of HR to focus on
performance assessment and staff development.

12. CUSTOMER INTERACTION SYSTEM
 Also known as the C.I.S, this facilitates the
recording of the customer data
 The data is collected by the agent and
processed into the system
 The daily inquiries are fed into the system and
appointments with the customers are fixed

13. DEALER MANAGEMENT SYSTEM
Now, the data that is collected by various dealers is
processed in the D.M.S.
DMS keeps a record of the enquiry, until and unless the
enquiry is not converted or closed.
For a company which is oriented towards customer
satisfaction, DMS is a major tool.

15. CUSTOMER RELATIONSHIP
MANAGEMENT
 To keep up with the competition it is necessary to
keep your customers intact.
 Maruti implemented a number of CRM software’s
like Express service bays, 2-Technician bays, Door
step service, Maruti Auto card, Call Centre, Road
Services.

16. BENEFITS OF IMPLEMENTING
ERP

17. RECOMMENDATIONS