Gen AI in Business - Global Trends Report 2024.pdf
communication skill
1. Group Communication
Group: Three or more individuals who interact over time, depend
on each other, and follow shared rules of conduct in order to
reach a common goal.
Team: Special type of group characterized by different and
complementary resources of members and a strong sense of
collective identity.
3. Group Communication
1. Cohesion
2. Group Size
3. Power Relationships
4. Interaction Patterns
Chain
Wheel
All-Channel
5. Group Norms
6. Cultural Differences
Factors that affect Group Communication
6. Group Communication
Decision Making in Groups
•Consensus: Win-Win
•Voting: Win-Lose
•Compromise: Lose-Lose
•Authority Rule/Group
Ratification
7. Group Communication
Agenda for Decision Making
Define the Problem
Analyze the Problem
Establish Criteria
Generate Solutions
Select Best Solution
Implement Decision
Action Plan to Monitor and
Fine-tune
8. Group Communication
Roles in Groups
FUNCTIONAL ROLES DYSFUNCTIONAL ROLES
Initiator/Contributor
Information Seeker
Opinion Seeker
Elaborator/Clarifier
Coordinator
Diagnostician
Evaluator/Critic
Supporter
Tension Reliever
Harmonizer
Follower
Blocker
Aggressor
Deserter
Dominator
Recognition Seeker
Joker
Cynic