Social Media for E-governance

1. Submitted to –
Dr. Gyanendra Nath Tiwari
Associate Professor
Amity Institute of Education,
Amity University Uttar Pradesh
Use of Social media by Government and
E governance
Submitted by –
1. Ayushi Barua
2. Geetika Kataria
3. Nikita Verma
4. Suraj Bassi
5. Jyoti Rikhi
6. Puneet Gola

2. Use of Social
Media by
Government
Government organisations
are exploring the use of
social media for public
engagements. They can be
effectively used for
• Seeking feedback from citizens
• Re-pronouncement of Public
Policy
• Issue based as well as Generic
interaction
• Brand Building or Public Relations
• Generating Awareness and
education on National Action
Plans and implementation
strategies

3. 1.CONNECTIONS
gives extended
outreach
provides real
time engagement
enables
individual
interaction
helps in managing public
perceptions about the
government/policies
2.COLLABORATION
Public participation is easy through contribution
from hundreds of thousands of people.
GovLoop is an example of closed collaboration
wherein experts groups contribute on specific
policy matters.
3.COMMUNITY PARTICIPATION
Social media have several
communities which can create
awareness about various issues
They used for seeking inputs into
policy making, building goodwill
or even seeking feedback into
delivery of public services

4. Examples
of social
media
usuage
•Prime
Minister’s
Office uses
Twitter ,
FaceBook
and YouTube
as its
platforms for
engagement
•The Delhi
Traffic Police
has joined
Facebook
and Twitter
to ease
handling of
traffic
related
issues
•The Indore Police
Department has been
using a blog, Twitter,
online and mobile
complaint forms, a
Google map of police
stations and a digital
crime mapper to track
criminal activities in the
region.
•The Maharashtra
Police
Department
launched an SMS
based complaint
tracking system
(CTS), called
“Turant Chovis”,
which promised
to quickly redress
citizen complaints
•Ministry of
External Affairs’
Twitter with the
user id “Indian
diplomacy” is a
very successful
venture

5. E Governance
The ICT helps to
simplify tasks, make the
government processes
more efficient and the
delivery of government
services more effective.
It also can improve
citizen participation in
governance

6. • E-governance in india has steadily evolved from computerization of government
departments to initiatives that that promotes citizen centricity, service orientation and
transparency

8. Objectives of
e- governance
•To build an
informed
society
•To increase
government
and citizen
interaction
•To
encourage
citizen
participation
•To bring
transparency
in the
governing
process
•To make the
government
accountable
•To reduce
the cost of
governanc
e

9. Advantages
The technology helps in
•Form simplification and field reduction – Forms can be made simple and user friendly.
Helps collection of only relevant data
•Online applications and tracking – Online applications and tracking of their status, which
can be done by citizens at their convience
•Online repositories – Use of online repositories e.g. for certificates, educational degrees,
identity documents, etc. so that citizens are not required to submit these documents in
physical form.

10. •Integration of services and platforms –
Integration of services and platforms across the different
departments e.g. Aadhaar platform of Unique Identity Authority of
India (UIDAI), payment gateway, Mobile Seva platform, sharing of
data through open Application Programming Interfaces (API) and
middleware such as National and State Service Delivery Gateways
(NSDG/SSDG)
•Automation of certain jobs –
The workflow inside government departments and
agencies can be automated to enable efficient
government processes and also to allow visibility
of these processes to citizens. IT should be used to
automate, respond and analyze data to identify
and resolve persistent problems
•Participatory governance –
provides platform for citizens to give
feedbacks, raise complaints, give inputs,
access data and monitor the government
processes