Citizen centric Smart Cities and sustainable public services

1. Citizen Centric Processes for
sustainable public services
Thierry Holoffe,
Managing Director, practice leader Sustainability

2. Agenda
1. The unstoppable migration
2. The citizen expectations
3. Public services (from stone age to 3.0)
4. The smart city
5. Some examples
6. Technology, processes and governance
7. Keys to success
8. Q&A
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3. The unstoppable migration (1)
• The world is undertaking the largest wave of urban growth
in history, by 2050, global urban population will double (UN)
• And 70% of the total world population will live in a city
compared to 50% today
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4. The unstoppable migration (2)
• Cities of the world are and will be facing urban growth
challenges;
• To sustain this major demographic shift, they will need to
behave differently, including sustainability in their DNA.
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5. The citizen expectations (1)
• Citizens of the XXIst century pay ever raising taxes.
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6. The citizen expectations (2)
• In exchange they expect to receive instantaneous and
personalized services, in line with the political promises.
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7. The citizen expectations (3)
• Moreover, citizens consider themselves as active components
of their blocks, cities, regions and at a lower extend country;
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8. Public services (from stoneage to 3.0)
• 0 -> 1980: « stone age » public services (manual work, poor
efficiency)
• 1980 -> 2000: IT as enabler for backend processes (increase
internal automation, reduce errors, work faster)
• 2000 -> 2010: IT as enabler for better services to the citizens
(e-gov services)
• 2010+: Reinforcement of e-gov services (first m-gov services,
social network presence and citizens polls)
• 2015+: Personalized citizens’ services based on open
standard, aggregation of open data and availability of public
ICT platforms (m-gov apps)
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9. The Smart City (1)
• Citizen’s centric city where advanced ICT is used to leverage
citizen participation for urban sensing by insuring constant
exchange of information personalized to the citizen’s needs
and preferences.
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10. The Smart City (2)
• Cities need to abandon the top-down approach and consider
grassroots, bottom-up processes for sensing the dynamics of
the city based on citizen’s participation.
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11. Some examples: Streetpage
• Streetpage has created a website for every street, including
yours. Get in touch with your neighbours and make your daily
life easier.
• Bottom-up citizen-centric social network
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12. Some examples: Fixmystreet
• Fixmystreet allows citizens to report infrastructure problems
(streets, graffitis, parcs, …)
• Online follow-up available
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13. Some examples: Budget participatif (Paris)
• Le budget participatif propose aux Parisiens de décider de
l'utilisation de 5 % du budget d'investissement, soit 426
millions d'euros entre 2014 et 2020.
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14. Some examples: Smart Brussels
• Smart.brussels uses the IT levers of a smart city to promote
the quality of life in the Brussels-Capital Region.
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15. Some examples: Smart Brussels
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16. Tech, processes & governance (1)
• To achieve the smart objectives, a city must:
1. Rely on a robust and efficient ICT infrastructure;
2. Operate interoperable (e)m-services platforms;
3. Adapt its internal and external processes;
4. Put in place the « Smart » governance.
Big Data
Cloud
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17. Tech, processes & governance (2)
1. Rely on a robust and efficient ICT infrastructure.
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18. Tech, processes & governance (3)
2. Operate a (e)m-services platforms.
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19. Tech, processes & governance (4)
3. Adapt its internal and external processes.
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20. Tech, processes & governance (5)
4. Put in place the « Smart » governance.
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21. Keys to success
Revised processes
Coordination
ICT infrastructure
Digital inclusion
Open data
Security
Confidentiality
Reporting
Social media
Polling
Change Management
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22. About US
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23. Q&A
Thank You !
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24. References
Citizen-centric Linked Data Apps for Smart Cities
link.springer.com/chapter/10.1007%2F978-3-319-03176-7_10#page-1
Citizen centric Smart Cities: M-Technology for realizing Smart Participatory
Urban Sensing in E-Government
http://www.ijitcs.com/volume%2012_No_1/Mohamed%20Salem.pdf
Modeling Citizen-centric Services in Smart Cities
http://centres.smu.edu.sg/icity/modeling-citizen-centric-services-smart-cities/
Smart Brussels
http://www.bric.irisnet.be/en/about-the-bric/smart-brussels-a-smart-city-strategy-
for-the-brussels-capital-region?set_language=en
Smart Cities and Communities
The European Innovation Partnership on Smart Cities and Communities
http://ec.europa.eu/eip/smartcities/
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