Integrating Zendesk and Salesforce, two popular Customer Relationship Management (CRM) platforms, can offer numerous benefits for businesses aiming to streamline their customer support and sales processes. However, it comes with its set of challenges. Here are some common difficulties that people often face with Zendesk and Salesforce integration: Data Synchronization Issues Customization Challenges User Adoption Hurdles Security and Compliance Concerns Scalability Challenges Now, imagine integrating Zendesk and Salesforce – it's not just a solution; it's a game changer for your organization's ROI. Introducing Zendesk-Salesforce Connector, a customized solution ready to confront these challenges head-on. This bespoke solution is meticulously designed to streamline the transfer of knowledge-base articles, tickets, and user data from Zendesk to Salesforce. What sets it apart? A secure, unidirectional flow that bypasses the need for third-party intermediaries. Now, let's talk perks. Enhanced Customer Insights: Dive deep into your customer data with newfound clarity. Streamlined Workflows: Say goodbye to the chaos and hello to efficiency. Customizable Syncing: Tailor the synchronization process to fit your unique needs. Data Mapping Capabilities: Ensure that your data speaks the same language across platforms. Ready to transform your integration game? Take the leap with a 14-day free trial. Your streamlined, efficient, and hassle-free integration journey begins now!

1. Zendesk-Salesforce
Connector
Unlocking the Power of Integration
Marketing for Digital Natives
Salesforce

2. A cloud-based platform that primarily focuses on customer
service and support, including ticketing systems, knowledge
base management, & customer feedback collection
ZENDESK
A cloud-based CRM platform that helps organizations manage
their sales customer service, marketing, and more
SALESFORCE
USING SALESFORCE & ZENDESK IN PARALLEL
Data synchronization between the two platforms is crucial to ensure
a unified view of customer data. Organizations maychoose to use
integration tools to connect these systems effectively

3. 01
Generation of Duplicate Data in Salesforce
After Synchronization
02
Challenges in Retaining Salesforce Articles
Within Zendesk
03
Inconsistencies in Language Across Knowledge
Base Articles
04
Ongoing Data Synchronization Maintenance
From Zendesk to Salesforce
05
Issues Locating Articles in Salesforce After
Data Synchronization

4. It is a tailor-made solution designed to streamline the transfer of knowledge-base articles, tickets, and external &
internal user data from Zendesk to Salesforce. It establishes a unidirectional flow from Zendesk to Salesforce, ensuring
robust data security without the need for third-party intermediaries.
Zendesk Salesforce

5. 01
Sync Data Without Manual Effort
Automated Data
Synchronization
Transfer Data Flexibly on a Daily,
Weekly, or Monthly Basis
02
Ensure Data Security
Throughout the Synchronization
Process, Without Third-Party
Interference
Secured Data Flow
Choose What to Sync Among Zendesk
Tickets, Articles, Organizations, &
Users Into Salesforce
Versatile Object Synchronization
Key Features
Scheduled Data Sync

6. Account Mapping and Syncing
Use Cases
1
3
2
Map and Sync the Zendesk Organization Field to
the Salesforce Account Field
Contact Mapping and Syncing
Map and Sync the Zendesk Customer Field to the
Salesforce Contact Field
Case Mapping and Syncing
Map and Sync the Zendesk Ticket Field to the
Salesforce Case Field
4
User Mapping and Syncing
Map and Sync the Zendesk Customer Field to
the Salesforce User Field
5
Knowledge Mapping and Syncing
Map Zendesk Knowledge Category to Sales-
force Data Categories & Sync Zendesk Articles
Into Salesforce

7. Benefits
Enhanced Customer Insights
Gain Unified View of Customer Data by Mapping
Zendesk End-User Fields to Salesforce
Contact Fields
Streamlined Workflows
Eliminate Manual Data Entry, Reduce Errors,
and Achieve Efficient Data Synchronization
Customizable Syncing
Tailor Data Updates to Your Needs With Weekly
or Monthly Sync Options and Preferred
Scheduling
Data Mapping Capabilities
Ensure Precise Data Transfer by Mapping
Zendesk Organization Fields to Salesforce
Account Fields and Zendesk End-User Fields to
Salesforce Contact Fields

8. Have a unique use case in mind or specific questions?
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Take a 14-Day
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